2020 HYUNDAI KONA Complaints

CAR HAS BEEN TAKEN IN NUMEROUS TIMES FOR EMMISIIONS RELATED ISSUES TO VENT PIPE AND CHARCOAL CANISTER. STILL GETTING SAME CHECK ENGINE CODES. FRUSTRATING SINCE INSPECTION IS DUE. I CONTACTED HYUNDAI CORPORATE.

TL* THE CONTACT OWNS A 2020 HYUNDAI KONA. THE CONTACT STATED THAT THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF ENGINE OIL. THE CONTACT MENTIONED THAT OCCASIONALLY THE VEHICLE STALLED WHILE DEPRESSING THE ACCELERATOR PEDAL, WITH AN ABNORMAL GRINDING SOUND COMING FROM THE ENGINE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LINWOOD MOTORS PADUCAH (3345 PARK AVE, PADUCAH, KY 42001) WHERE THE MECHANIC PERFORMED AN ENGINE CLEANING HOWEVER, THE FAILURE PERSISTED. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 21V301000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 9,500. PARTS DISTRIBUTION DISCONNECT.

IN THE LAST 3 WEEKS THE ENGINE STARTED MAKING A RAPPING NOISE, FROM THE TIME I START IT AND DRIVE TILL ITS PARKED AND SHUT OFF. THE RAPPING IS GETTING PROGRESSIVELY LOUDER. I HAD THE OIL CHANGED AT THE DEALERSHIP IN JANUARY AND IS NOT DUE FOR ANOTHER YET. I BOUGHT THE KONA IN AUGUST OF 2020 AND IT HAS LESS THAN 3800 MILES ON IT. I AM DRIVING TO CHARLOTTESVILLE VIRGINIA WITH THREE FAMILY MEMBERS SO I WILL BE TAKING IT TO THE DEALERSHIP FOR SERVICE ASAP.

MY VEHICLE UNNECESSARILY ACTIVATED AUTOMATIC EMERGENCY BRAKING, LOCKING THE WHEELS AND CAUSING THE TRUCK BEHIND ME TO SWERVE ONTO THE SHOULDER TO AVOID CRASHING INTO MY VEHICLE. THIS IS THE SECOND TIME THIS HAS OCCURRED WITH THIS CAR. I WAS DRIVING IN THE SLOW LANE OF A LIMITED ACCESS FREEWAY. THE LANE WAS CONGESTED AND I ESTIMATE THE SPEED AT ABOUT 40 MPH. THE CARS AHEAD SLOWED AND BEGAN TO STOP. I TOOK MY FOOT OFF THE ACCELERATOR AND MOVED TO THE BRAKE. AT THIS TIME I WAS THREE OR FOUR CAR LENGTHS BEHIND THE CAR AHEAD, AND COULD HAVE STOPPED EASILY WITH FIRM BUT NORMAL BRAKING. AS SOON AS MY FOOT TOUCHED THE BRAKE PEDAL, MY VEHICLE LOCKED ITS BRAKES AND SCREECHED TO AN ABRUPT STOP. OBJECTS ON THE PASSENGER SEAT WERE THROWN TO THE FLOOR. A TRUCK BEHIND ME HAD TO SWERVE TO THE RIGHT OF MY VEHICLE TO AVOID CRASHING INTO IT. THE DRIVER FOLLOWED ME HONKING FOR HALF A MILE UNTIL MY EXIT. THIS HAPPENED ONCE BEFORE, IN FEBRUARY 2020. FOLLOWING THAT INCIDENT, I TOOK THE CAR TO HYUNDAI DEALER SERVICE, WHO ADVISED THAT "THE CAR IS OPERATING CORRECTLY." SEE ATTACHED SERVICE REPORT. NOTE THAT NO VEHICLES CHANGED LANES IN FRONT OF MINE DURING EITHER INCIDENT, BUT NOTWITHSTANDING, THE DEALER SERVICE SUGGESTED THAT AS A CAUSE.

ON 2/22/21 MY VEHICLE SHUT DOWN DUE TO NEEDING MY OIL PUMP REPLACED. ABOUT A MONTH LATER MY KONA STARTED MAKING NOISES. IT SOUNDED LIKE A DIESEL TRUCK. I TOOK IT TO THE DEALERSHIP AND NOW THEY HAVE TOLD ME MY ENGINE NEEDS TO BE REPLACED. DUE TO THE ENGINES BEING ON BACKORDER I WILL NOT GETTING MY VEHICLE BACK ANYTIME SOON.

GOT A NOTICE ABOUT ENGINE CONTROL SYSTEM TO TAKE CAR TO DEALERSHIP. PREVIOUS WE WERE HAVING POOR GAS MILEAGE. WAS TOLD BY DEALERSHIP IT HAD TO BREAK IN. WE PURCHASED IT AT THE END OF MAY. FIRST NOTICE CAME IN EARLY MARCH AND CALLED DEALER FOR APPT. WAS TOLD TO WAIT AS MILEAGE WAS NOT YET 6,000 MILES, TOO EARLY FOR SERVICE. LATE MARCH BLUE LINK AGAIN NOTIFIED ME ABOUT THIS DTC PROBLEM. THEN HAD ENGINE LIGHT COME ON PLUS IT STALLED OUT WHILE DRIVING. CALLED SERVICE DEPT AGAIN AND WAS TOLD APRIL 9TH WAS EARLIEST APPT. ON MARCH 29TH WAS ON RTE 495 AND CAR STALLED AGAIN. MARCH 30 TH I CALLED AND SPOKE TO SERVICE MANAGER. HE TOLD ME TO DROP OFF CAR FOR A WEEK AND THEY WOULD LOOK AT IT. I WAS TO RENT A CAR FROM HERTZ AND IF THEY FELT IT WAS NECESSARY THEY WOULD REIMBURSE ME. I CALLED HYUNDAI CUSTOMER CARE AND THEY SAID I SHOULD FILE A COMPLAINT WHICH I DID. IT IS CASE NUMBER 18115897. WE NOW ARE HAVING IT CHECKED OUT AT ANOTHER HYUNDAI DEALERSHIP. FEEL IT IS NOT HANDLED PROPERLY FOR THE PROBLEM OF STALLING WHICH COULD CAUSE A SERIOUS ACCIDENT. AT THIS TIME YOU LOSE CONTROL OF CAR DUE TO LACK OF POWER.

FRONT-COLLISION WARNING LIGHT KICKS ON WHILE GOING 45-50MPH. NO OBSTRUCTIONS. BRAKES ENGAGE, STUCK IN 4TH GEAR. MUST PULL OVER AND RESTART CAR TO RESET. OCCURS INTERMITTENTLY, BUT HAS HAPPENED AT LEAST WEEKLY FOR THE LAST 6 WEEKS. IN AND OUT OF DEALER SEVERAL TIMES. BRAND NEW VEHICLE.

HYUNDAI IS FAILING TO PROVIDE THE INTERIM REMEDY PROMISED IN YOUR SAFETY RECALL REPORT 21V-127 (ATTACHED). THIS REMEDY CONSISTS OF SIMPLY DISCLOSING THE SAFE CHARGING LIMIT PERCENTAGE FOR THE PROPULSION BATTERY. THE RECALL REPORT STATES, UNDER REMEDY PROGRAM, "OWNERS WILL ALSO BE PROVIDED WITH INSTRUCTIONS TO MANUALLY LOWER THE BATTERY'S STATE OF CHARGE LIMIT VIA THE INFOTAINMENT SYSTEM." I REQUESTED THAT INFORMATION FROM HYUNDAI CUSTOMER CARE. HOWEVER THEY REPLIED "CURRENTLY THERE IS NO REMEDY AVAILABLE." (SEE ATTACHED) PLEASE DIRECT HYUNDAI TO MAKE THIS INFORMATION AVAILABLE FORTHWITH SO THAT I AND OTHER HYUNDAI EV OWNERS CAN SAFELY CHARGE OUR VEHICLES.

WHILE ON THE HIGHWAY, A MESSAGE "COLLISION DETECTION SYSTEM FAILURE" FLASHED ON THE INSTRUMENT PANEL, AND THE BRAKES SLAMMED ON FULL, FOLLOWED BY THE TRANSMISSION STUCK IN 4TH GEAR. I HAD TO LEAVE THE HIGHWAY, AND POWER OFF THE ENGINE - EFFECTIVELY REBOOTING THE CAR. I CONTINUED ON TO WORK BUT I SHUT OFF THE COLLISION DETECTION SYSTEM, WHICH HAS TO BE SET AT EACH POWER CYCLE. THIS HAS HAPPENED TO MY CAR 3 TIMES, TWICE ON THE HIGHWAY. DEALER SERVICE DOWNLOADED LOGS WITH NO INDICATION OF THE PROBLEM.

MY 6 MONTH OLD, HYUNDAI 2020 KONA THAT I BOUGHT IN JULY OF 2020 WITH ONLY 7000 MILES ON IT HAD ITS ENGINE FAIL AS I WAS DRIVING MULTIPLE TIMES BEFORE I WAS ABLE TO GET IT TO A MECHANIC. NO INDICATION LIGHTS CAME ON TELLING ME THAT THERE WAS SOMETHING WRONG WITH THE CAR BEFORE THE ENGINE FAILED. THE CAR IS NOW AT HYUNDAI DEALERSHIP AND THEY ARE TELLING ME THAT MY NEW CAR NEEDS A NEW ENGINE AND THEY HAVE NO IDEA WHAT STARTED IT OR IF REPLACING THE ENGINE WILL FIX IT. THIS INCIDENT HAPPENED WHILE I WAS PULLING INTO A PARKING LOT, WHILE I WAS ON THE HIGHWAY, WHILE I WAS AT A STOP LIGHT AND AGAIN PULLING INTO THE HYUNDAI DEALERSHIP. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND THE DEALERSHIP IS NOT DOING ANYTHING TO MAKE THIS RIGHT.