2002 HYUNDAI SANTA FE Complaints

MY 2002 HYUNDAI 2002 SANTE FE HAS A 2-PART CATALYTIC CONVERTER. HYUNDAI HAS A WARRANTY--REQUIRED BY FEDERAL LAW, I UNDERSTAND--THAT COVERS THIS FOR 8 YEARS, 80,000 MILES. MY CAR IS WITHIN THAT CRITERIA. THE SECOND CONVERTER BROKE OFF, AND NEITHER NOW WORK. HYUNDAI AND ITS DEALER, MARHOFER HYUNDAI OF CUYAHOGA FALLS, OHIO, REFUSE TO HONOR THE WARRANTY, BECAUSE THE MAIN CONVERTER WOULD WORK IF THE SECOND, AND AN ENTIRELY NEW EXHAUST SYSTEM, WERE INSTALLED. THE CAR IS UNDRIVEABLE, SOUNDING LIKE A TRUCK AND SPEWING EXHAUST. ANOTHER SHOP IS REPLACING THIS, AND THE OWNER TOLD ME HIS VENDOR HAS JUST SOLD FIVE OF THESE CONVERTERS/EXHAUST SYSTEMS. THE SHOP JUST PUT ONE IN ON A HYUNDAI SANTE FE, AND MINE WILL MAKE SEVEN IN A SMALL CITY (AKRON) IN A VERY SHORT PERIOD OF TIME. YET HYUNDAI WILL DO NOTHING, AND MARHOFER WANTS $2,000 FOR THE WORK. THIS PROBLEM IS A SAFETY ISSUE BECAUSE EXHAUST FROM THE BROKEN CONVERTER COULD ENTER THE VEHICLE AND CAUSE INJURY TO THE DRIVER AND PASSENGER. *TR

ENGINE STALLED SUDDENLY ON SEVERAL OCCASIONS WHILE DURING LOW SPEED, AT IDLING OR AT A CONSTANT SPEED AS A RESULT WITH FULL LOSS OF POWER, BRAKING, AND STEERING. CAR DID START BACK UP FINE, BUT WOULD EVENTUALLY EXHIBIT SAME BEHAVIOR AGAIN ALONG WITH ERRATIC RPM SURGES. MY LOCAL MECHANIC ATTRIBUTED THE PROBLEM TO A BAD CRANK SHAFT POSITION SENSOR CPS. HE ADVISED I CONTACT THE DEALER SINCE THERE IS AN OPEN RECALL ON THIS EXACT PART AND SAME ISSUE REGARDING 2.7 V6 ENGINE RECALL #03V030000 I CONTACTED THE DEALER TO DISCUSS AND PROVIDED MY VIN NUMBER, HOWEVER THEY INDICATED MY VEHICLE WAS NOT PART OF THE RECALL. MY LOCAL MECHANIC REPLACED THE CPS SENSOR AS PER RECALL, AND CONFIRMED THE DAMAGED CPS SENSOR WAS THE ORIGINAL PART, AND THE ISSUE WAS ULTIMATELY RESOLVED. THIS OPEN RECALL 03V030000 AFFECTS APPROXIMATELY 25,000 VEHICLES, I BELIEVE THIS SAFETY ISSUE IS MUCH LARGER AND SEVERAL COMPLAINTS EXIST WHERE CONSUMERS ARE BEING TOLD BY THE DEALER THAT THERE VIN NUMBER IS NOT PART OF RECALL 03V030000, YET EXHIBITING THE SAME ISSUES WITH THE DEFECTIVE CPS AND ULTIMATELY PAYING FOR THIS PART THEMSELVES. THIS RECALL SHOULD BE EXPANDED. *TR

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE TACHOMETER READ ZERO AND THE VEHICLE VIOLENTLY JERKED AND THEN RESTARTED ITSELF. THE FAILURE WOULD OCCUR INTERMITTENTLY AND OFTEN TIMES, THE CHECK ENGINE LIGHT WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE HE WAS INFORMED THAT THE CRANKSHAFT POSITION SENSOR HAD FAILED AND WOULD NEED TO BE REPLACED. THE MANUFACTURER ADVISED THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 132,000.

2002 HYUNDAI SANTA FE RECALL *GR IN LATE FEBRUARY, PRIOR TO RECEIVING THE RECALL NOTICE, THE SUB FRAME FAILED WHILE THE VEHICLE WAS BEING SERVICED FOR AN UNRELATED ISSUE. THE CONSUMER HAD TO PAY TO HAVE THE SUB FRAME REPLACED. THE CONSUMER STATED THE BALL JOINT WAS BEING REPLACED AT THE TIME OF THE FAILURE. *JB

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 25 MPH, SHE HEARD A SQUEAKING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC TEST WAS PERFORMED. THE FAILURE WAS CONTRIBUTED TO CORROSION ON THE REAR SUSPENSION ARM. THE CONTACT VERIFIED THAT SHE HAD PREVIOUSLY RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER 09V123000 (SUSPENSION: REAR) AND WAS ADVISED BY THE DEALER THAT THE FAILURE WAS DIRECTLY RELATED TO THE RECALL. THE DEALER STATED THAT THE PARTS NEEDED TO MAKE THE RECALL REPAIRS WERE NOT AVAILABLE AND THAT THE VEHICLE WAS DEEMED AS UNSAFE TO OPERATE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 160,000.

TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STARTED THE IGNITION AND EXPERIENCED ELECTRICAL FAILURE. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE FIRST FAILURE ALSO OCCURRED ON THE DATE THAT THE VEHICLE WAS PURCHASED. ADDITIONALLY, THERE WERE FAILURES WITH THE LOWER CONTROL ARM AND THE FILLER IN THE FUEL TANK. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTIONS; HOWEVER, THE FAILURES CONTINUED TO OCCUR WITH THE ELECTRICAL SYSTEM AND SUSPENSION. THE CONTACT STATED THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR EXPENSE. THE FAILURE MILEAGE WAS 92,000.

2002 HYUNDAI SANTA FE. CONSUMER WRITES TO EXPRESS THOUGHTS THAT RECALLS WERE NOT HANDLED PROPERLY AND THAT FURTHER ACTION IS NECESSARY. *TGW THE CONSUMER STATED THERE WAS A LOUD CREAKING NOISE COMING FROM THE REAR OF THE VEHICLE.

TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE WOULD PULL TO THE RIGHT WHILE DRIVING AT VARIOUS SPEEDS UNDER 25 MPH. HE RECEIVED A RECALL NOTICE AFTER THE FAILURE OCCURRED, NHTSA CAMPAIGN ID NUMBER 09V123000, SUSPENSION REAR. UPON CONTACTING THE DEALER, HE WAS ADVISED THAT THEY WOULD NOT BE ABLE TO PERFORM THE RECALL REPAIRS UNTIL MAY 28, 2010. THIS WOULD BE TWO MONTHS AFTER RECEIVING THE RECALL LETTER. THE CONTACT STATED THAT TWO MONTHS AFTER THE RECALL NOTICE WAS RECEIVED WAS NOT WITHIN A REASONABLE AMOUNT OF TIME WHEN DEALING WITH A SAFETY ISSUE. NO REPAIRS WERE MADE TO THE VEHICLE. HE ATTEMPTED TO CONTACT THE MANUFACTURER; HOWEVER, THERE WAS A TWO-HOUR WAIT BEFORE HE COULD SPEAK WITH SOMEONE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 60,000.

TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHILE DRIVING AT 15 MPH THE CONTACT NOTICED A BANGING NOISE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE LOWER BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO THE DEALERSHIP WHERE THE LOWER BALL JOINTS WERE REPAIRED UNDER WARRANTY. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON THREE PRIOR OCCASIONS AND THE LOWER BALL JOINTS WERE REPLACED EACH TIME. THE FAILURE MILEAGE WAS 15000 AND THE CURRENT MILEAGE WAS 118000.

MY 2002 SANTE FE HAS BEEN RECALLED FOR REAR TRAILING ARM REPAIR AND I'VE BEEN INFORMED BY THE DEALER THAT THEY WILL NOT PAY FOR A LOANER CAR. THE DEALER IS FAR FROM BOTH MY HOME AND WORK AND THIS WILL REQUIRE ME TO RENT A CAR AT MY EXPENSE. REPAIRING THE DEFECT IS THE VERY LEAST HYUNDAI SHOULD DO. TO TRULY BE AT NO COST TO THE CONSUMER, THE RECALL SHOULD INCLUDE A LOANER CAR, AS IT WOULD WITH ANY WARRANTY REPAIR. *TR