2003 HYUNDAI SANTA FE Complaints

ON MANY OCCASIONS OUR 2003 SANTA FE HAS A PROBLEM WITH THE TRANSMISSION SLIPPING AND THEN VIOLENTLY JERKING OR CATCHING BACK INTO GEAR, CAUSING PASSENGERS TO BE SLAMMED FORWARD AND BACKWARD IN THE VEHICLE. THIS OCCURS AT ANYWHERE FROM 20-65 MPH AND HAPPENS RANDOMLY. HAS BEEN TAKEN TO THE DEALERSHIP ON 2 SEPARATE OCCASIONS WITH THE EXACT SAME RESULTS - COULD NOT DUPLICATE COMPLAINT. *JB

BAD CLUTCH AFTER 39,000 MILES - DEALER SAID NOT COVERED AND NEVER SEEN DEFECT IN OVER THREE YEARS - CHECKED A WEB SITE WHERE THERE WERE A NUMBER OF COMPLAINTS REGARDING EARLY CLUTCH FAILURES. *NM

ON SEPTEMBER 29, 2005 I WAS PULLING INTO A SPACE TO PARK MY VEHICLE I WAS PROCEEDING AT APPROXIMATELY 10 MILES PER HOUR OR LESS I APPLIED THE BRAKE AND IT WAS HARD BUT THE VEHICLE DID NOT STOP THE CAR CONTINUED TO ROLL INTO A PARKED CAR WHICH RECEIVED $58.77 WORTH OF DAMAGE PROCEEDING HOME AS I APPROACHED A RED LIGHT I SLOWED DOWN AND THE BRAKES DID NOT STOP THE VEHICLE I USED MY EMERGENCY BRAKE TO STOP THE CAR BEFORE I ROLLED INTO A CAR STOPPED AT THE LIGHTS. I HAD TO USE THE EMERGENCY BRAKE TWICE MORE GETTING HOME,I CALLED HYUNDAI ROADSIDE ASSISSTANCE TO HAVE THE VEHICLE FLAT BEDDED TO LIA HYUNDAI OF ENFIELD UPON CALLING HYUNDAI ROADSIDE ASSISSTANCE THE GENTLEMAN TOLD ME THAT THEIR HAD BEEN A LETTER SENT OUT ABOUT A REPROGRAM TO THE ABS ON SANTA FE'S I ALSO CONTACTED HYUNDAI CONSUMER AFFAIRS DEPARTMENT AND INFORMED THEM OF MY PROBLEM AND THEY TOLD ME THEY WOULD FORWARD ME A LETTER REQUESTING CERTAIN THINGS PERTAINING TO MY VEHICLE AND THE PROBLEM I HAD PART OF THAT REQUEST WAS FOR COLORED PICTURES OF MY VEHICLE. MY WIFE AND I DROVE TO LIA AND TOOK DIGITAL PICTURES OF MY VEHICLE. WE FOUND A SERVICE BULLETIN ON THE FRONT SEAT OF MY VEHICLE HYUNDAI #04-01-002 DATED MARCH 4, 2005 SUBJECT (HYDRAULIC ELECTRONIC CONTROL UNIT HECU REPROGRAMMING. THIS ALSO SAID IT WAS FOR 2003 AND 2004 MY SANTA FE VEHICLES EQUIPPED WITH 3.5L V6 ENGINES. MY VEHICLE IS A 2.7L V6 ENGINE. THEIR REPRESENTATIVES ON 11-2-05 TO INSPECTED MY VEHICLE I RECEIVED A LETTER ON FRIDAY 11-25-05 THAT THEY FOUND NO MALFUNCTIONS OR DEFECTS WITH THE BRAKE SYSTEM. THEY ALSO SAID THAT THEIR INSPECTOR WAS UNABLE TO DUPLICATE THE CONDITION I INDICATED CAUSED MY ACCIDENT. MY INSURANCE ADJUSTER INSPECTED MY VEHICLE ON OCTOBER 10, 2005 TJE INSPECTOR'S REPORT STATES THAT CRAIG THE SERVICE MANAGER SAID THERE IS A BRAKE PROBLEM AND AS YET HAD NOT BEEN DIAGNOSED. TECH DROVE VEHICLE AND BRAKE PEDAL PUSHED BACK WHILE TRYING TO STOP. *NM

DT: THE CONSUMER STATED THAT HE HAD TO HAVE THE POWER STEERING UNIT REBUILT ON THE 2003 HYUNDAI SANTA FE. AT 54,000 MILES HE WAS TOLD EVERYTHING WAS FINE WITH THE POWER STEERING UNIT AND AT 77,034 IT WAS CHECKED AGAIN AND WAS TOLD IT NEEDED TO BE REPAIRED AGAIN. WHEN THE CONSUMER TURNS SHARPLY A GRINDING NOISE COULD BE HEARD. THE CALLER STATED THAT ON SHORT TRIPS THE GRINDING SOUND DID NOT OCCUR, IT ONLY OCCURRED ON TRIPS LONGER THAN 50 MILES. THE DEALER AND MANUFACTURER HAVE NOT BEEN CONTACTED AFTER THE REPAIR WAS DONE THE FIRST TIME. THE CALLER SAID THAT THERE WAS A LOT OF BLACK STUFF IN THE FLUID; IT WAS THE PLASTIC FROM THE REPLACEMENT PART. THE CALLER STATED THAT THE INVOICE DID NOT SAY THAT THE PART WAS REPLACED. IT JUST STATED THAT THE DEALER HAD FOUND IT TO BE OKAY FOR NOW. THE CALLER WAS CONCERNED THAT SOMETHING MIGHT HAPPEN LATER.*AK *MR *JB

DT: CONTACT STATED THE RUBBER ON THE BRAKE PEDAL CAME OFF, AND BECAUSE IT WAS NOT THEIR THE CONTACT DAUGHTER'S FOOT SLIPPED OFF AND SHE HIT THE CAR IN FRONT. THIS HAPPENED ON 9-16-05. THE CONTACT WAS NOT AWARE THAT IT HAD COME OFF. SHE WAS GOING APPROXIMATELY 35-40 MPH. THERE WAS PROPERTY DAMAGE. THIS IS A BRAND NEW VEHICLE. THE DEALER SAID THEY NEVER HAD SUCH PROBLEMS. THE DEALERSHIP TOLD THE CONTACT TO CALL THE CONSUMER CENTER, AND THEY REFERRED HER TO THE NHTSA SAFETY HOT LINE. *AK

CHECK ENGINE LIGHT WAS DISPLAYED. WHILE DRIVING AT A LOW SPEED TOWARD A RED TRAFFIC LIGHT, I APPLIED THE BRAKES WITH NO RESULTS. THE PEDAL WENT ALL THE WAY TO THE FLOOR. RELEASED, RE-APPLIED - STILL NO BRAKES. THIS FAILURE RESULTED IN THE CAR CRASHING INTO THE VEHICLE AHEAD OF IT THAT WAS WAITING AT THE RED STOP LIGHT. BROUGHT THE VEHICLE INTO THE DEALER. THEY COULD NOT FIND ANY PROBLEMS. I WAS CHARGED .5 LABOR HOURS ($46.50) AND SENT ON MY WAY WITH NO RESOLUTION OR EXPLANATION OF WHAT CAUSED THE LOSS OF BRAKES AND RESULTING ACCIDENT. ON THIS SAME SERVICE DAY, AFTER CONSULTING WITH HYUNDAI CONSUMER AFFAIRS, I BROUGHT THE VEHICLE TO A 2ND HYUNDAI DEALER FOR A SECOND OPINION/INSPECTION. I WAS CHARGED ANOTHER $19.95 BUT AGAIN, SERVICE COULD NOT IDENTIFY A PROBLEM. AFTER FURTHER RESEARCH INTO THE HISTORY OF SERVICE ON THIS NEW VEHICLE, I CONFIRMED THAT IT WAS SERVICED IN APRIL 2004 AS A RESULT OF A RECALL NOTICE I RECEIVED (RECALL NO. 065 - ABS REPROGRAMMING). ALTHOUGH THE SERVICE TICKET INDICATED THE CORRECTION INCLUDED "PERFORMING RECALL #065. HECU REPROGRAMMING", THE SUMMARY AND DESCRIPTION OF CONSEQUENCE LISTED IN YOUR NHTSA CAMPAIGN ID NUMBER 04V131000 IS EXACTLY WHAT HAPPENED ON THE DATE OF MY ACCIDENT. THE DAY OF THE ACCIDENT, I HAD MY VEHICLE THROUGH A CAR WASH. NEITHER HYUNDAI DEALER QUESTIONED WHETHER THE BRAKE PAD MAY HAVE BEEN WET AND/OR ACKNOWLEDGED THAT JUST OVER A YEAR EARLIER, THIS VEHICLE WAS BROUGHT IN UNDER A RECALL INVOLVING THE ABS, THE CONSEQUENCE OF AN EXTENDED STOPPING DISTANCE OCCURRING AND A POSSIBLE CRASH RESULTING. IN NOVEMBER 2004 (AFTER THE RECALL SERVICE WAS PERFORMED), THE VEHICLE AGAIN DISPLAYED THE CHECK ENGINE LIGHT. IT WAS BROUGHT INTO THE DEALER, SERVICE COULD NOT IDENTIFY ANY PROBLEMS ON INSPECTION. THE EVENTS AND HISTORY LEADING TO THE CURRENT FAILURE SEEMS TO INDICATE THAT THE PREVIOUS RECALL WORK PERFORMED WAS NOT EFFECTIVE. MY FOLLOW UP CALL TO HYUNDAI CONSUMER AFFAIRS HAS NOT BEEN RETURNED TO DATE. *JB

I WAS IN A CAR ACCIDENT WITH A MINI VAN AND MY PASSENGER FRONT WAS DAMAGED. MY AIRBAGS DID NOT DEPLOY ON EITHER SIDE MOSTLY THE PASSENGER SIDE AND I HAVE BEEN INFORMED THAT WITH THE DAMAGE IT SHOULD HAVE DEPLOYED. *NM

VERY SIMILAR TO COMPLAINT 10128836. (RECENTLY PURCHASED 2003 2.7L V-6) (1) VEHICLE BUCKED VIOLENTLY BETWEEN 70 - 75 MPH TWICE IN THE LAST 2 DAYS. NO BUCKING AT LOWER SPEEDS (SUV IS SELDOM DRIVEN ON THE FREEWAY, SO THIS MAY BE LIMITED TO A HIGHER SPEED PROBLEM) (2) STALLED WHILE WAITING (FOR ABOUT 2 MINUTES AT A STOP LIGHT THE SAME DAY ONE OF THE BUCKING INCIDENTS OCCURRED. AMBIENT TEMP WAS 96 DEG AND AC WAS WORKING HARD. (3) 1 INCIDENT OF VEHICLE SURGING FORWARD WITH FOOT LIGHTLY ON THE BRAKE. (4) LCD CLOCK WORKS ONLY ON OCCASION DEALER HAS NOT BEEN CONTACTED YET - I DON'T KNOW IF HE CAN DUPLICATE. *JB

I HAVE A 2003 SANTA FE (MARCH 2003 PURCHASED). SHORTLY AFTER PURCHASE I REPORTED TO DEALER THAT IT JERKS VIOLENTLY (STALLS) AND RESTARTS AT HIGHWAY SPEEDS AND WOULD SOMETIMES JUST DIE AT A IDLE STOP LIGHT FOR NO APPARENT REASON (ALWAYS STARTED BACK UP). THE DEALER INSPECTED AND COULD NOT FIND OR REPLICATE ANY ISSUES. I CALLED BACK AGAIN AS THIS WOULD CONTINUE TO HAPPEN INTERMITTENTLY AND IS QUITE ALARMING. I TRAVEL AS A HEALTHCARE CONSULTANT SO I NEED A DEPENDABLE CAR. JUST THIS WEEK THE CAR WOULD NOT START AT ALL AND THE CHECK ENGINE LIGHT CAME ON. I FINALLY GOT IT STARTED AND IT RAN QUITE BAD I DROVE TO THE DEALER WHERE THEY DIAGNOSED A BAD CRANK AND TEMP SENSOR. THEY REPLACED THE CRANK SENSOR AND I WAS COMPLETELY SURPRISED AT THE CARS PERFORMANCE ON THE HIGHWAY. IT ACCELERATED SMOOTHLY AND NO MORE JERKY VIOLENT STALLS. THE DEALER SAID THE SENSOR MAY HAVE BEEN BAD ALL ALONG AND FINALLY GAVE OUT. I WAS CHARGED 440 DOLLARS AS THEY SAID IT WAS NOT COVERED UNDER THE 100,000 MILE WARRANTY. I THINK THIS NEEDS INVESTIGATED FURTHER AFTER READING ALL THE SIMILAR REPORTS I DO TRULY BELIEVE THERE IS A MANUFACTURING PROBLEM WITH THE EMISSIONS ASSEMBLY AT THE VERY LEAST THE SENSORS BEING USED IN THE VEHICLES. I AM REQUESTING A REFUND FROM HYUNDAI IN THIS MATTER.

MY 28 MONTH OLD 2003 HYUNDAI SANTA FE WITH 15,809 MILES BEGAN MAKING A SCREECHING SOUND IN THE REAR. THE DEALERS SERVICE DEPARTMENT FOUND THAT THE REAR DISC PADS HAD CORRODED AND FROZEN TO THE CALIPERS, MAKING THEM INOPERATIVE. THE SERVICE DEPARTMENT SAND BLASTED THE PADS AND CALIPERS AND LUBRICATED THEM. MY IMPRESSION WAS THAT THEY KNEW WHAT THE PROBLEM WAS WHEN I DESCRIBED IT. THEY SAID THE PROBLEM WAS NORMAL FOR THAT VEHICLE AND WAS NOT A DEFECT AND WAS THUS NOT COVERED UNDER THE WARRANTY. *NM