2009 HYUNDAI SANTA FE Complaints

2009 Hyundai Sante Fe Mileage as of 9/16/2023 145608 I took the vehicle there on Saturday, 9/16/2023 to have the oil changed. I always bring my own oil and filter, so I only have to pay for the labor. Each time, I do this, the mechanic always over fill the oil. The manual book indicates that it should be 5 ½ quarts, and they use the entire 6 quarts, which overfills the oil. Also normal, the dealership checks the vehicle out for possible issues. This time I had a note indicating that “Inspection is due in the end of November, the frame is rusted and will not pass inspection most like not repairable.“ They provided two (2) pictures as well that I will attach to this document. In 2017, there was a recall where they sprayed the undercarriage for rust. However, the car had been rusting almost immediately since I purchased it. I feel that the metal that was used on the frame is inferior, and can not stand the climate in the United States? [XXX] , the service advisor advised me that normal moisture, mother nature would make the car rust. I can understand this to a certain point, but not to the point that the car is not repairable any longer. I still have 7 years, or 54000 miles left on the warranty from Colonial Hyundai. Bottom line the car has been rusting for some time, and several mechanics around here have advised me that Hyundai vehicles overall are known to rust. I have had to replace the front arms and a few other things on the vehicle. I don’t drive the car that much especially in bad weather because I work from home since 2020. In addition, I get my car washed every week, and more often if there is bad weather and there is lots of salt on the road. However, in PA, there has not been many bad winters over the last few years. The frame is rusty – then the entire car is not safe to drive, hence not passing inspection, and most likely it is not repairable, which concerns me. How many other people are in this same boat? Car is available to look INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

I am having a serious issue with my car that mechanics are unable to figure out. On multiple occasions, while driving at low speed in preparation for making a turn, my car has completely shut off, making it impossible for me to steer, brake or accelerate. I lost all control of my vehicle. I noticed the ‘check engine’ and ‘battery’ lights illuminated each time, but this information, along with incident descriptions, has proven less than helpful when I’ve taken it into a shop for inspection/repair as mechanics have been unable to reproduce the event or to accurately identify the problem. This has happened on the road (at intersections and once at a traffic circle) and on two occasions while I had a passenger in the vehicle with me. I currently have my vehicle back in an auto shop because it happened most recently about a week ago. However, since the problem has yet to be successfully identified and since I feel as though this is a serious safety issue that could impact others with the same type of vehicle, I am filing this official complaint.

Frame rails have rusted through with big holes showing! I did bring it to dealer in 2017 for campaign 947 for rust issues. I brought it to dealer about 2 weeks ago to see if they could put it on the hoist to see if vehicle is safe to drive but was told they don't look for rust. I have a claim number with Hyundai but haven't heard back in over a week. I am a 1 owner on this vehicle. I have always kept good care on this vehicle. I don't think this vehicle is safe to drive. The whole car could buckle while I am driving down the road!

Paint is peeling/delaminating off the car in chunks - from the roof and the hood. Paint peeled off of the hood in a large chunk while I was driving, and got stuck on the windshield & caught up on the wipers while in use. This damaged the wipers and created a dangerous situation, as it blocked my vision while driving. The paint peels off and flies off the car in chunks and can land on another car windshield as well and block their view. I brought the car to the dealer years ago when the paint first starting peeling, and was told it was just past the warranty and there was nothing they could do. I read online that there was a class action suit on this exact issue and it has been a problem for many, many years and Hyundai continues to manufacture this paint despite being aware of the problem. I contacted Hyundai corporate to report this issue, and they said there is nothing they can do. So I have decided to report the issue to warn other drivers, as the last chunk that peeled off became a safety hazard. Note: Car was only used occasionally, has very low mileage, and is garaged for a portion of the year. The paint should not be in this condition - it is defective. I paid extra for this particular pearl white paint when I purchased the car new - it was an upgrade, presented as self-healing paint.

While I was driving home, I went to make a turn and I heard a cracking noise and it felt like the steering wheel went one way and the frame was going the opposite way. I drove very slowly to a service station and when they looked at it they said they couldn't believe I drove the car without getting into an accident, they said the car was undrivable because the frame broke, They went on to say it was due to rust. I'm a 2nd owner and when I called the Hyundai corporate Headquarters they informed me there was a recall #947 Santa Fe underbody corrosion. I was told I should've received the recall when I received the new registration, I never received the recall, where do I stand with getting my car repaired, is Hyundai responsible to do the repair, I left a message with the service group at the dealership and haven't received a response yet.

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED DUE TO COMING TO A CONCLUSION WITH THE DEALER*DJR ******* DELETE VOQ *******

Alternator failed Due to valve gasket leaking, Hyundai issued a recall during time vehicle was in probate, I did not receive notification and had the valve gasket, manifold gasket, and alternator replaced. In June 30, 2022, When I learned the recall had been issued I filed for reimbursement of repair costs, Approximately $1900. The reimbursement claim was transferred to warrant department. The claim was transferred to claim reimbursement 8/29/2022, I received an email stating it would be 3-4 weeks for reimbursement. I called 9/29 and was informed it would be 120 days from submission date, On 12/6 additional information was needed. I was not notified, and saw the status changed, and called for update on 12/13. I submitted the same day. On 12/22, I received the repayment notification, but not the amount. I called on the phone for 4 hours for amount $727.74 breakdown missing $410 of labor costs.

Pulling into driveway. Car engine accelerated suddenly. Was just coasting in. The car wouldn't stop. Hit front of a home. The engine sounded like a race car.

The vehicle's check engine light came on and the fuel gauge shows "E". I did an OBD scan and it shows the fuel sending unit has issues. The gauge will work intermittently and the check engine light will go away. Further reviews from others show the same issues with their vehicle with each needing a bad sending unit replaced.

I was decelarating after going highway speed on the highway and the car stalled electrical still worked but braking power steering acceleation all stopped working and engine lights turned on and esc and other lights i retarted the car and no engine lights turned on i went to my mechanic he said it dosnt show on diagnostics so he cant fix it this is just one incident its happend numerous times and it almost caused accident its dangerous and must be dealt with right away