2017 HYUNDAI SANTA FE Complaints

Purchased Vehicle 6/2022 has had an electrical problem since day one randomly does not start and must be jumped. I have taken in 2 times only to be told there is nothing wrong. I called Hyundai Corporate to see what steps I should take to resolve issues was told to take car in a third time and again told nothing wrong. A new battery was placed two months after my purchase date. And again this past February and issues still exist. Was given two option should problem not be resolved 1) Buy back vehicle 2) replace with different vehicle. Both options have been withdrawn. Explanation car has been on the road to long. I put $13500 down and have made payments for 2 years. There is still $12000 on the loan. Is there anything I can do to recoup at least my down-payment. I am a senior on social security and a part time job in which i am a caregiver and do not feel safe driving this vehicle. I and do not have a down payment to trade the car in. I do not want the vehicle there are other issues starting and with a parasitic draw there are bound to be additional issues down the road. Can you help please. Expected ResolutionHyundai take car back and return my down payment so I can purchase a reliable vehicle o Additionally just recently discovered vehicle was in 2 accidents which this information was never disclosed. I would not have purchased had I known.

My car's VIN has not been listed on the recall list for the engine, but the recall description is exactly what happened to me and my family while driving our vehicle. We have been going back-and-forth with Hyundai USA and BBBAuto for two years trying to get approval without any progress or success. We purchased our vehicle used with approximately 68k miles September of 2021, and the engine seized around 75k miles in February of 2022. Attached is the initial diagnosis reflecting the exact recall problem that happened with our engine. Hyundai confirmed the diagnosis when our car was towed there once they opened for business, but we did not receive approval for the engine replacement under the warranty. The car has been undriveable since as we await our VIN on the recall list as no one will give us approval that we've talked with about it. There is a Class Action in progress, but it has not been approved - meanwhile, our family has been without our car for years now. Any / all assistance you can offer is greatly appreciated, thank you!

While highway driving a few hours from home, the car started shaking so I pulled over, turned the car off & called AAA. Prior to that, there were no warning lights or messages, until it died & the Check Engine light turned on. The car was towed to a Hyundai dealer in Wilmington, NC for diagnostics. They determined that the cause was a burned valve in cylinder 4 so it had no compression & the engine would not run. Their only repair option was to REPLACE THE ENTIRE ENGINE. Given that the car was inoperable, we had no choice but to do that. After further investigation, we discovered that this company has a widespread issue with their engines & also has a class-action lawsuit for similar problems. Hyundai mechanics have told us that they know their engines are problematic & they replace multiple ones every day of the week. A Facebook Group with discussions about Hyundai engine failures was formed & currently has over 26,000 members! Many of their experiences are similar to ours & it puts drivers at great risk as their car randomly dies on the road during normal driving. Our engine failure did not specifically meet the criteria of their lawsuit terms (naming rod bearings as the cause of engines failure) so Hyundai will not assist with any replacement costs. As a 2017 model with only 103,000 miles, the car is relatively young, compared to other better manufactured brands, especially for entire engine failure. Hyundai Mechanics and Service Personnel have told us that is typical lifespan for the Hyundai engine so if that is the case, the company should be required to reveal that information to consumers or cease making a product that has at least half the shelf-life of most auto manufacturers. The car was purchased for $21,000 & now requiring a $6,000 engine to be operable again (plus temporary car rentals) puts us underwater with the cost of this vehicle. It's reprehensible & should be illegal for car manufacturers like Hyundai to be able to treat customers this way.

Something in the engine failed while driving 55mph on a state highway my vehicle started knocking. I have also noticed metal shavings when I checked the oil. I have had a local mechanic look at my vehicle and told me that I need an engine replacement. There were no warnings or clues prior to this happening. I have been highly recommended to not drive the vehicle in the current condition.

The contact owns a 2017 Hyundai Santa Fe. The contact stated that upon start the vehicle, there was an abnormal grinding noise coming from the engine. There was no warning light illuminated. The contact stated that the vehicle stalled soon after while depressing the accelerator pedal. Due to the failure, the vehicle was towed to Bell Road Mitsubishi (1901 E Bell Rd, Phoenix, AZ 85022) where the vehicle was diagnosed with engine failure. The dealer and the manufacturer were both notified of the failure and instructed the contact to tow the vehicle to the dealer. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The vehicle remained in the possession of the dealer where it was towed. The failure mileage was unknown.

Our car started making noises and hesitating while revving engine to increase speed. Two days later we took the car to our mechanic. No warning lights. They test drove the car but apparently couldn't replicate the issue. Tried again and couldn't start engine. They thought it may be the starter. A new starter did not solve issue. They called us back and said the engine has locked up. It wasn't a safety issue as the car was parked but I assume it could have been an issue if we were driving it when engine locked up. We regularly change the oil. We have approx. 109k miles on the car. An engine should last longer than that.

1)When turning there is zero response from the gas pedal. 2)If turning where there is traffic the car can come to a complete stop in an intersection. 3)There have been numerous complaints to dealers and to the NHTSA. 4)My vehicle has not been inspected yet. 5)No warnings. 6)This is a serious situation that puts the driving public in danger

I just bought this car with only 58,000 miles on it back in October. The dealership I went to pressured me into buying this car for $5,000 more than the Toyota I went in for. I had a bad feeling from the start, but I’m young and easily taken advantage of. While driving a couple weeks ago, taking my [XXX] son home from the park, a check engine light came on. (First light to ever come on since getting the car) I was worried and took it easy trying to get home. The car didn’t make it home , it stalled, then wouldn’t start again. I got it towed to Hyundai and found out the engine has seized. I’m devastated. I’m a single mother and couldn’t afford this car very easily to begin with. Now I’m stuck with a car that I won’t be able to afford to fix and a payment. Why is Hyundai allowed to make & sell unsafe vehicles? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In December 2023 while getting a routine oil change, the mechanic told me there was no oil in the car but it was common for these vehicles. They told me to start getting it checked at 3,000 miles and having it topped off. When I went again in March 2024, there was again no oil. (I barely drive the car as I work remotely from home and rarely leave my house.) I called a mobile mechanic who came out and checked out the vehicle and told me it was probably the turbo out. I paid to replace the turbo. While driving in April 2024 the car suddenly lost all power and I coasted into a gas station. It refused to start. When the mechanic came, there was again no oil. After towing it 20 miles home, I spent the next few weeks replacing fuel injectors, spark plugs, and everything I could think of with no luck. Finally took it in to Hyundai and was told there was no compression in the 4th cylinder and a new engine was going to cost me $8650. The engine barely has 117k miles on it and everything else is in excellent shape. There were no warning signs ever that my car was low on oil, never any indication anything was wrong in the 5 years I have owned it until suddenly it breaks on me out of nowhere. Now I find out, after buying a $40,000 vehicle, that this is common for these vehicles and Hyundai is doing nothing about it.

Driving car at highway speed down a mountain road with heavy traffic, A loud thump from motor and lost power, NO warning lamps PRIOR TO PROBLEM. No indication or odd noises from motor before complete failure. Oil had been replaced approximal two months before with no noticeable oil usage or burning. Oil changes completed every 3 to 4 months since purchase in 2019. Car required 2 quarts oil to fill to level. Without power assist to brakes, car was dangerous in heavy traffic. Car is available for inspection until paid off in two months and then will be scrapped. Independent machinic indicated noise sounds like rod journal had failed due low oil.