2017 HYUNDAI SANTA FE Complaints

This will be my second report to the NHTSA. I was originally told my car needed a new engine, but then it was confirmed that was not the issue since the car started and drove just fine, the recall for the ABS mod was brought up to two different Hyundai dealerships and their corporate office, I requested if it could not be fixed to buy back my car. It was denied. My car then caught fire while driving, resulting in my husband almost dying on the highway. Fire shot from the bottom of the car up into engulfed flames within seconds…and then blew. Determined it was an electrical engine fire. All could have been avoided if Hyundai had just listened to my concerns and checked my ABS. However due their refusal to do so, and refusal to inspect my engine for the recall, my family, kids included were put at risk. It seems to be happening all over the world with these cars and NOTHING is being done.

Sway bar and struts continuously malfunctioning causing brake system to fail quickly.Engine more than 5qts a biweekly causing the maintenance numbers to malfunction.Seat belt light keeps going on and off even when in use.These problems are causing a safety risk due to them failing and can cause harm to driver/drivers on the road.Electrical issue has the brake lights malfunctioning and cause harm to others as well.Vehicle has been inspected by Hyundai dealership .Seat belt light continuously come on and off.

The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

When accelerating onto the freeway the vehicle made a clunk sound and lost speed by going into limp mode when the check engine light flashed. Thankfully I was close to my exit and was able to safely get off the freeway. I called the Hyundai dealer service and they said to have it towed to them at my cost. The dealership looked it over and said I need a new engine due to oil spilling into all the cylinders. It has 87,000 miles on a 2017. Regular oil changes and just did the 80,000 miles service and spark plugs with this dealer a month before. Hyundai is refusing to pay for the remanufactured engine replacement of $7,000. No loaner car is available either. It has been 3 weeks and still isn't done.

Saturday June 25th: Driving on I-495 North in Middleboro, MA and heard a loud clunk. All dashboard lights went on and I immediately pulled off the exit. By the time I got off the ramp, my steering and brakes had locked up and I barely made it through the intersection and pulled to the side of the road. Immediately the car started smoking and a puddle of oil formed under my car. The car was towed to a local car lot. Saturday June 25th PM: I filed a claim with USAA Insurance. Monday June 27th - July 1st: USAA in touch and sending an adjuster to the lot. Tuesday July 5th: I signed a release for the car to be towed to Hyundai of Auburn, MA Wednesday July 6th: Car towed to Herb Chambers Hyundai in Auburn, MA Friday July 8th: Hyundai dealership calls and reports that accident was likely due to a rod being released from the engine and causing damage to the rest of the engine and oil pan. They report they have “100 cars on the lot with the same problem and anticipate 4-5 months at least until the car is diagnosed and fixed.” They report they have no cars to loan or rent to me. They suggest I call Hyundai USA.

The contact owns a 2017 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V056000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 25 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was unable to restart the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the rod bearings replaced. The vehicle was not repaired. The contact called a second local dealer, Pearson Hyundai (11701 Midlothian Turnpike, Richmond, VA 23113: (804) 276-0300) and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 114,000.

Oil consumption excessively after every few hundred miles; caused engine to stall. Engine knock heard. Caused engine to fail.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the vehicle experienced shaking and vibrating while the accelerator pedal was depressed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

My Hyundai Santa Fe 2017 has an acceleration / pedal issue which has left me stranded in the middle of traffic several times. This is a safety concern as it has left my acceleration unresponsive on highway at times. It takes about 60-90 seconds for the acceleration pedal to respond again. The issue does not seem to be at cold/warm conditions of the engine. No check-engine code nor fault codes have been prompted. I have taken to the dealership 4 times in Long Island with multiple revisions of the vehicle and they advise they have not been able to reproduce. The issue keeps coming back unpredictably and my vehicle is still under full warranty with less than 40k mileage. All of my family members have attested to this safety issue and I am dumbfounded that this has not been prompted as a safety recall / concern by Hyundai.

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle made loud knocking noises. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 100,000.