2013 HYUNDAI SANTA FE SPORT Complaints

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that the driver’s side door failed to lock as designed. The instrument cluster was flashing, and the interior lights were illuminated. The door ajar message was displayed. The vehicle was taken to the local dealer where it was diagnosed that door lock assembly needed to be replaced and there was an internal failure. The vehicle was repaired, but the failure persisted. While driving with a young child occupying the passenger’s side rear seat, the rear passenger’s side door opened. The contact stated that she was unable to determine if the doors were locked. The manufacturer was contacted, and a case number was provided. The failure mileage was approximately 67,000. The contact stated that the failure happened twice and was repaired both times after each failure. However, they do not believe that this is a regular wear-and-tear issue.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact received notification of NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65 MPH, the vehicle stalled. There were no warning lights illuminated. The contact stated that the vehicle was towed to the dealer who diagnosed that the engine failed and needed to be replaced. The vehicle had not been repaired. The contact was informed that the manufacturer was made aware of the failure. The contact stated that the dealer and manufacturer stated that the engine would not be replaced for free. The approximate failure mileage was 166,000. Parts distribution disconnect.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that there was an abnormal burning odor coming from the engine. There were no warning lights illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine had seized. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that fuel was leaking from the fuel line. The contact also stated that the vehicle hesitated at start-up due to the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 18V934000 (Engine, Fuel System, Gasoline) which he linked to the failure. The dealer was notified of the failure and informed the contact that his vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 114,964.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while driving approximately 55 MPH, the vehicle started stalling. The contact pulled over to the side of the road safely. There were no warning lights illuminated. The contact attempted to restart the vehicle; however, the vehicle was unable to be restarted. The vehicle was towed to an independent mechanic. The mechanic diagnosed the vehicle with engine failure. The contact stated that the vehicle had a Salvage Title. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with engine failure. The dealer informed the contact that the engine needed to be replaced and would be covered under warranty; however, the vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 70,000.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that while driving at 70 MPH, the ABS, emergency brake, and other brake warning lights illuminated on the instrument panel. Despite the illumination of the warning lights, the vehicle resumed normal operation. The contact had taken the vehicle to the dealer and was informed that he had to pay out of pocket for the replacement of an unknown vehicle sensor, which the dealer related to the illumination of the warning lights. Recently, the contact stated that an abnormal, high pitched, motor sound would emit from the vehicle upon both turning the vehicle on and off. The contact then stated that upon turning off the vehicle, he heard an explosion as a white colored smoke began to emit from the engine. Upon opening the hood, the contact discovered the ABS pump had exploded. The manufacturer had yet to be notified of the failure. The vehicle remained in the contact's possession and had yet to be serviced or diagnosed. The failure mileage was approximately 150,000.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer and diagnosed with engine failure. The engine needed to be replaced. The dealer informed the contact that the engine was on backorder. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

The contact's daughter owns a 2013 Hyundai Santa Fe Sport. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was no warning light illuminated. The contact stated that the vehicle required frequent oil top up. The contact's daughter had taken the vehicle to the dealer where she was informed that the engine needed to be taken apart to determine the cause of the failure. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. He was then referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 131,000.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact noticed after having an oil change, there was no oil in the engine several days later. The vehicle was taken back to an independent mechanic where the oil change was provided, and more oil was added. The contact noticed that several days later there was no oil in the engine. The vehicle was taken to the dealer where it was diagnosed that the engine was consuming an excessive amount of engine oil and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.