2014 HYUNDAI SANTA FE SPORT Complaints

ON 11/13/17 I DROPPED MY VEHICLE OFF AT A LOCAL MECHANIC FOR A ROUTINE OIL CHANGE AND TO ASK HIM TO TRY AND DIAGNOSES THE KNOCKING NOISE. THE MECHANIC REPORTED BACK THAT HE THOUGHT IT WAS A BEARING WITHIN THE MOTOR DID NOT RECOMMEND ME DRIVING THE VEHICLE AS IT COULD POTENTIALLY BLOW OUT THE SIDE OF THE ENGINE BLOCK AND SEIZE THE MOTOR COMPLETELY. AT THIS POINT I HAD THE VEHICLE TOWED TO A LOCAL HYUNDAI DEALER FOR A DIAGNOSTIC. THE DIAGNOSTIC RESULTED IN THE DEALERSHIP INFORMING US THAT THAT MY ENTIRE ENGINE NEEDED TO BE REPLACED. THE DEALERSHIP REACHED OUT TO HYUNDAI MOTOR AMERICA IN AN ATTEMPT TO TRY AND HAVE THE ENGINE COVERED UNDER WARRANTY OR RECALL NOTICE. THIS REQUEST WAS ULTIMATELY DENIED BECAUSE I WAS NOT THE ORIGINAL OWNER AND THEREFORE WAS NOT ENTITLED TO THE 100,000 MILE WARRANTY BUT WAS ALSO INFORMED THAT MY VIN DID NOT QUALIFY FOR THE RECALL FROM EARLIER IN 2017 FOR THIS ISSUE. THE RECALL WAS RELEASED EARLIER IN 2017 FOR THE 2.4 MOTOR IN 2013 AND 2014 SONATA AND SANTA FE SPORT VEHICLES. THEY WERE BEING RECALLED DUE TO ENGINE FAILURES CAUSED BY A MACHINING ISSUE THAT CAUSED BEARING WEAR AND THEN PREMATURE ENGINE FAILURE. I WAS TOLD THAT MY VIN NUMBER WAS NOT ON THE RECALLED LIST AND THEREFORE WOULD NOT BE COVERED AND THAT WAS ALL THE INFORMATION ANYONE COULD PROVIDE TO ME. UPON ATTEMPTING TO ESCALATING MY CONCERNS AT THE DEALERSHIP LEVEL WAS WAS TOLD THAT THERE WAS NOTHING ELSE THAT COULD BE DONE AND I WAS INSTRUCTED TO REACH OUT TO HYUNDAI MOTOR AMERICA AND FILE A CASE AND REPORT BACK TO THE DEALERSHIP.I WAS INFORMED BY THE AGENT AT HYUNDAI MOTOR AMERICA THAT MY CASE WAS ALREADY MARKED AS A FINAL DECISION AND THAT NOTHING COULD BE DONE. THE ONLY THING I COULD DO WAS REACH OUT TO HYUNDAI MOTOR AMERICA VIA EMAIL OR WRITTEN LETTER. THE ESTIMATE TO REPAIR MY VEHICLE WITH A REFURBISHED MOTOR IS $7,867.66 OR A TRADE IN VALUE OF $3000.

TAKATA RECALL, I WAS FAILED TO BE NOTIFIED ABOUT THE RECALL ON MY VEHICLE FOR MY HOOD LATCH BEING DEFECTIVE. JUNE 5, 2017 WAS WHEN THEY HAD DETERMINED THE RECALL BUT NEVER NOTIFIED ME. I RECEIVED A LETTER IN THE MAIL FROM A LAWYER ABOUT TAKATA HAVING A RECALL ON AIRBAGS, SO I DECIDED TO CHECK ANY RECALL INFORMATION ONLINE ON 10/27/17 AND FOUND THAT IT WAS NOT THE AIRBAG BUT IT WAS THE HOOD LATCH THAT IS BEING RECALLED. THE INFORMATION IS STATING THE HOOD LATCH WILL BECOME LOOSE AND CAUSE THE HOOD TO OPEN WILL DRIVING WHICH IS VERY HAZARDOUS CONSIDERING I HAVE A NEWBORN ON BOARD. THE RECALL NUMBER IS NHTSA 17V358000, MANUFACTURER 163

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE SPORT. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE MADE A SHRIEKING NOISE AND SHUT OFF WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TOWED TO HYUNDAI OF SLIDELL IN SLIDELL, LA, 985-641-0671. THE DEALER DIAGNOSED THAT A PIECE OF METAL WAS IN THE OIL AND CLOGGED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V358000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. *BF UPDATED 7/27/18*JB *AS

I WAS DRIVING MY CAR ON THE HIGHWAY GOING 75 MILES AN HOUR WHEN MY ENGINE JUST SEIZED UP AND SHUT DOWN. IT WOULDN'T START BACK UP. I HAD IT TOWED TO THE DEALER AND I HAVE METAL SHAVINGS IN MY OIL PAN AND MY ENGINE IS SEIZED UP. THERE IS A RECALL ON THIS MAKE, MODEL AND ENGINE FOR THE EXACT SAME PROBLEM BUT THE RECALL DATES ARE FROM 6/28/2012- 6/31/2014 AND MY CAR WAS PRODUCED ON 6/9/2014. 9 DAYS OUTSIDE THE RECALL WINDOW AND THEY ARE NOT COVERING MY CAR OR MY CLAIM. THE DEALER EVEN SAID I HAD THE PROBLEM THAT WAS IN THE RECALL AND THEY DO NOT UNDERSTAND WHY HYUNDAI ISN'T COVERING IT. MY CAR CLEARLY HAS THE SAME PROBLEM AS IN THE RECALL CAMPAIGN 162 AND HYUNDAI ISN'T COVERING IT.

MY VEHICLE WAS INVOLVED IN THE ENGINE RECALL WHICH CAUSED THE VEHICLE TO COMPLETELY SHUT DOWN DUE TO ENGINE FAILURE. AFTER HAVING THE ENGINE REPLACED BY A HYUNDAI DEALERSHIP, THE VEHICLE CONTINUES TO INTERMITTENTLY LOOSE POWER WITHOUT NOTICE. ALTHOUGH, THE TACHOMETER READS 7000 RPM, THE SPEED IS 20 MPH WITH THE PEDAL TO THE FLOOR BOARDS. THIS HAPPENS WITHOUT NOTICE AND HAS HAPPENED ON INTERSTATE HIGHWAYS WITH CARS SPEEDING BUY! WE HAVE TO PULL OVER AND SHUT IT OFF AND THEN RESTART. THEN IT WILL BE FINE TIL NEXT THE NEXT TIME. THE LOCAL HYUNDAI DEALERSHIP HAS NOT BEEN ABLE TO CORRECT THE PROBLEM ALTHOUGH THEY HAVE REPLACED SEVERAL THINGS. IT IS AN ONGOING PROBLEM.

WHILE ON A FAMILY ROAD TRIP, MY SANTA FE STARTED CLATTERING AND MAKING NOISE. IT HAD BEEN RUNNING FINE AND NO INDICATOR LIGHTS WERE ON. THE CAR JUST QUIT IN THE MIDDLE AND WE HAD TO COAST TO SAFETY ON THE SIDE OF THE ROAD WHERE WE WAITED FOR HOURS FOR HYUNDAI ROADSIDE ASSISTANCE TO TOW US TO THE LOCAL DEALERSHIP. THE ENGINE IS BLOWN DUE TO A RECALL. IT HAS NOW BEEN LONGER THAN 60 DAYS AND HYUNDAI DOES NOT HAVE AN ENGINE TO REPLACE IT. I HAVE LEARNED THAT THERE IS NOW A SECOND RECALL INVOLVING A FAULTY HOOD LATCH WHICH IS ALSO A SAFETY HAZARD.

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE SPORT. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. PRIOR TO THE FAILURE, THE VEHICLE MADE A CLICKING SOUND COMING FROM THE ENGINE. FURTHERMORE, THE VEHICLE LOST POWER COMPLETELY AND THE CONTACT COASTED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO PUENTE HILLS HYUNDAI LOCATED IN INDUSTRY, CALIFORNIA. THE DEALER STATED THAT THE ENGINE BLOCK MOTOR NEEDED TO BE REPLACED AND THAT THE CONTACT WOULD BE FINANCIALLY RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING), WHICH HE STATED WAS DIRECTLY RELATED TO THE FAILURE AS OUTLINED IN THE RECALL. THE FAILURE MILEAGE WAS 65,879.

THIS VEHICLE IS SUPPOSED TO BE A PART OF A MAJOR RECALL WHICH WAS TO HAVE BEGAN IN MAY OF 2017. IT IS NOW JULY AND NOT A WORD FROM HYUNDAI OR THE DEALER. I THINK THEY ARE SOMEHOW HOPING THIS WILL GO AWAY, BUT REPLACING AN ENGINE IS A MAJOR ISSUE.

TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE WISUP HYUNDAI DEALER INFORMED THE CONTACT THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY VEHICLE EXHIBITS ALL OF THE ISSUES ASSOCIATED WITH NHTSA CAMPAIGN NUMBER 17V-226. I HAVE CONTACTED HYUNDAI NUMEROUS TIMES AND MY REQUESTS KEEP GETTING IGNORED. I DON'T KNOW WHAT COURSE OF ACTION I CAN PURSUE FROM THIS POINT FORWARD. I CAN BE REACHED AT [XXX] OR [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).