2017 HYUNDAI SANTA FE SPORT Complaints

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving approximately 45 MPH, the engine suddenly malfunctioned and the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine failure was caused by a failed engine rod bearing. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The approximate failure mileage was 137,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while reversing at an undisclosed speed, the vehicle lost motive power. Additionally, there were abnormal sounds and vibrations coming from the vehicle. The failure occurred twice. The vehicle was taken to the dealer. The dealer informed the contact that since there was no check engine warning light illuminated, they could not duplicate the failure. The dealer advised the contact to trade in the vehicle if she did not feel safe driving it. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.

Applied brakes rapidly and the air bag light came on. It became intermittently on and off after that. Took it to the dealership with the light off and asked them to investigate and this is their response. OCS MAT DEFECT PERFORMED OCS MAT RESET. RECOMMEND REPLACE OCS MAT IF CONDITION CONTINUES Airbag light is now on continuously.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while driving at 45 MPH, the vehicle began to stall as an abnormal, knocking sound began to emit from the engine without warning. Due to the failure, the contact had the vehicle towed to a dealer where she was informed that the rod bearing had gone through the engine block which resulted in engine failure. The vehicle was not included in NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed her that her vehicle would not be covered under warranty because a software update was not performed. The contact stated that she was never informed that the vehicle needed a software update. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while her husband was driving at 35 MPH, the vehicle began to jerk without warning as the vehicle stalled. The contact was able to pull off to the side of the road and had the vehicle towed to an independent mechanic. A week later, the contact was called and was informed that the engine needed to be replaced. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was losing oil. Additional oil was added however, the oil was depleted the next day. The contact stated there was no oil on the ground. There were no warning lights illuminated. The vehicle was taken to the local dealer and it was suggested that an oil consumption test be performed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 100,003. The VIN was not available.

The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that upon inspection it was discovered that the engine oil levels continued to be low shortly after adding oil to the engine. The vehicle was taken to the local dealer who performed an oil consumption test, but no failure was found. The contact indicated that the failure continued to occur. Additionally, while driving at speeds exceeding 70 MPH, a loud knocking sound was present coming from the engine. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 82,000.

Our engine keeps burning through oil, we have tried to work with Wilkins Hyundai service center and Hyundai's consumer affair. We have gone through their process of going in for oil changes at every 1,000 miles, however, oil has been burning before the required mark and we have gone in at 700 miles or less because the engine light goes on our engine knocks, the truck shakes, and the truck wants to shut off as we try to accelerate. We do not feel safe in our truck. How it began, towards the end of May, we called the service desk to disclose how we had an oil change and our truck had the oil light on, which was odd because we had just had an oil change. Wilkins service center asked us to take in the truck and they added the oil. Fast forward we have done this several times and we were asked to bring in the truck at 1000 miles, 700 miles, and we found ourselves coming in for oil changes sooner than the suggested miles. We were asked to follow their oil change procedure and come in three times then we will take a combustion test. To this day, we are receiving the run around with excuses and we have followed what the service center employees (past and present) have told us to do. During this time there have been major turnovers at the Wilkins service center and we have dealt with different employees with different excuses at the service center regarding our truck, even though we have complied with previous management. Regardless of who we dealt with, our vehicle was purchased there at Wilkins and has only been serviced there, new management has not been helpful with our situation that is not our fault. There is an issue with the engine we are aware of the HyundaiThetaEngineSettlement.com, as the service people should also be aware. We are now going on a month of no follow-up as to a resolution after we complied at our end, there is a paper trail, notes in their "system" and now they want us to restart the process all over again because of their error.

I bought a 2017 Santa Fe Sport October 26, 2020. The engine has been burning oil and over the past year, I have taken the vehicle to a local dealer to be looked. After multiple oil consumption tests in which there was on average of 1.5 quarts burned off in 1000 miles, the vehicle had the pistons taken out to remove excess carbon. This helped a little bit. After another round of 3 oil consumption test, in which my average oil burn is now .75 quarts/1000 miles, the dealer says that is considered normal. Really? By my calculations, my engine will burn 2.78 quarts of oil over the 3700 miles between oil changes. That cannot be right. How can that be good for the engine?

I put regular gas in my car Tuesday, Saturday it started making a vibration like I had a flat tire and malfunction light comes on. I notice when I put reg gas engine makes rattling sound but dealership says it’s fine put premium to resolve this. So is this normal? Also my engine consumes oil, I took car in for oil consumption test and they say it burns 1 quart per 1000 miles which is ok. Really???