2018 HYUNDAI SANTA FE SPORT Complaints

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to the used car dealer where it was purchased, and the contact was referred the local Hyundai dealer. The vehicle was taken to the dealer, where an oil consumption test was performed, and the dealer confirmed that the vehicle was experiencing excessive oil consumption. The dealer filed a request for engine replacement approval, but the manufacturer denied the request. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,742.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at various speeds and while accelerating, or while the engine was idling, there was a knocking sound coming from the engine. The contact stated that the vehicle jumped, vibrated, and stalled while driving at various speeds or while reversing. The check engine warning light was illuminated. While the vehicle was idling at a stop light, the failure reoccurred; however, the vehicle was emitting a choking sound and shaking aggressively. The vehicle was taken to a certified mechanic who informed the contact that the third valve had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 140,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine with the 2.0T had a valve train malfunction possibly related to a bearing or other issues. Hyundai dealership did not determine the root cause and is denying engine replacement under the rod bearing warranty. Also as a 2nd owner they won't reimburse for any repairs. This vehicle was well maintained. 2018 with 90K miles. The engine is last known to be at the dealership but probably not available. I was not offered to get a 2nd opinion and the technician notes are vague in my opinion. How was your safety or the safety of others put at risk? While traveling on the interstate at 65 MPH the vehicle began to make a knocking noise and had a loss of power. The steering and breaking system also became difficult to use. I was able to get off an exit after only crawling along at a unsafe low MPH for the interstate. The vehicle stalled and lost all power while on the off ramp. I was able to glide to a stop and was ready to use the emergency brake. Has the problem been reproduced or confirmed by a dealer or independent service center? Hyundai's response is that it was in there opinion that the breakdown was not due to rod bearing failure however there is not a good diagnostics of a root cause. The failure was not due to poor maintenance. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Just the dealership. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights. Sudden loss of power following by warning lights. Loss of power steering and brakes by the time the engine stalled.

Engine failure/ the check engine light comes on and it powers down,it has been in the garage 3 times for the same reason. I have a lifetime warranty on this motor and Hyundai will not cover it, I purchased an extended warranty and they won’t cover it either. Get told now that it is fixed for now come drive it around it might make it.or maybe it will only make it to the red light but you will have to take it to a Hyundai dealer.that we got thrown out of once because they were not submitted any paperwork . Need help I have been with out a car for 8 months and have made car payments and insurance payments

engine light came on while on highway got off highway to get to safe place vehicle being hesitation dealer says need engine

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving 65 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. The contact pulled over to the side of the road. The contact stated that the vehicle was towed to a dealer by a friend. The vehicle was diagnosed with a misfire in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 120,700.

I bought my 2018 Hyundai Santa Fe Sport from Toyota of Scranton as a certified pre-owned vehicle. I was told by the sales representative, Doug, that the car had been “checked and serviced, everything down to a full tank of gas”. In March, my oil light quickly flashed. When I checked it there was low oil, so I did an oil change. In June the oil light quickly flashed again. I informed Toyota of Scranton and they recommended an oil change and changing the drain plug. They reimbursed me after I did so because I had bought the car so recently so I “likely bought it that way”. However, the issues continued and I had it looked at by Kost Tire & Auto Service to rule out a leak. On November 6, 2024 I brought it to Toyota so they could diagnose the issue, as I am still in the mileage window for my warranty. I picked up November 8, 2024 to begin a 1,000 mile oil consumption test. I brought the car back November 27, 2024 and it was established that the car was “excessively burning oil”. -- The engine has failed. -- The dealer confirmed the issue. -- The warranty company says they do not consider this issue a "mechanical failure" and will not cover the damage. -- Toyota tore down the engine and the warranty company inspected it. The car is still sitting at Toyota torn down.

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. The contact stated that the vehicle went into LIMP Mode and inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, and the contact was notified of a misfire in cylinder #1 and #2 which caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V746000 (Engine), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 111,000.

In May 2024, the vehicle's oil light came on while slightly turning the wheel or braking. When taken to a dealership, they stated that the car only had one quart of oil remaining, which was 4,000 miles after my last oil change and not due for another 1,000 miles. They stated there was excessive oil consumption and recommended the vehicle be taken to Hyundai dealer. I took the vehicle to Hyundai dealer in August 2024 because the car was making a rattling sound when accelerating from 0-40mph along with the car jerking between 30-40mph if accelerating except when only applying light pressure to the accelerator. Hyundai dealer stated there was no oil remaining in the vehicle, which was why the vehicle was shaking and rattling when accelerating. They began a claim process with Hyundai as the vehicle was under 100K warranty. After two consumption tests, it was deemed the vehicle was not consuming oil as previously thought. After the last consumption test in October 2024, the oil light began to come back on with me braking the vehicle. Hyundai dealer stated there was nothing further they could do to assist and stated I'd need to reach out to Hyundai customer care to file a report. I did this 10/18/24, and in December, Hyundai customer care told me to take the vehicle back to Hyundai dealer. Hyundai said at that time that now there was an oil leak from the oil pressure sensor, which allowed oil to pass through the entire main wiring of the engine until it reached the PCM. They said I need to replace the PCM, oil pressure switch, and engine control harness for $7,000, not covered by the warranty. Parts are also on backorder for over a year. My car's oil light continues to come on, and now the engine light is coming on while my car shakes when I reach 45mph or greater. It is deemed no longer safe to drive the vehicle, especially with my children in the car. When I checked the dipstick, it was completely out of oil, which was 1500 miles after they performed oil change.

In 2024, I initially suspected that my car was being improperly serviced at local Jiffy Lubes. Later, I thought it might be an oil leak, so I took it to the dealership. They informed me that there was an oil pan gasket leak and replaced it. However, when I returned the car a week later and said it wasn't fixed, they inspected it and claimed everything was fine. As months went by, I found myself consistently adding oil to the vehicle whenever the warning light came on. Whether I added 1 quart or 3 quarts at a time, the oil light would come on again about a week later, and I continued this cycle of adding oil. It was not until I found social media platforms/forums about a reoccurring problem with Hyundai vehicles burning oil. I have not talked to the dealership since so many people have stated in these forums that there is no solution because Hyundai denies there is a problem. I have 110k miles on the car and as long as there is no recall, I am forced to have the engine replaced at my cost. I am a retired, disabled veteran and cannot afford to have such expenses. There has to be a resolution to this problem with all of these peoples reports.