2012 HYUNDAI SONATA Complaints

MY CHILDREN WERE DRIVING AND STOPPED AT A LIGHT. WHEN THE LIGHT CHANGED, MY SON PRESSED THE ACCELERATOR AND THE CAR DIDN'T MOVE. IT SHUT OFF. WHEN HE ATTEMPTED TO START IT, NOTHING HAPPENED. NO LIGHTS EVER CAME ON ON THE DASHBOARD. HAD THE CAR TOWED TO POHANKA HYUNDAI IN CAPITAL HEIGHTS, MD AND WAS TOLD THAT THE ENGINE WAS LOCKED UP AND THAT IT WAS NOT COVERED UNDER WARRANTY BECAUSE I WAS THE SECOND OWNER AND IT WOULD COST ME $5774,.88 TO HAVE IT REPLACED WITH A REBUILT ENGINE. I ALSO PURCHASED AN ADDITIONAL WARRANTY WHICH I THOUGHT WAS BUMPER TO BUMPER WHEN I PURCHASED THE CAR IN JANUARY 2014.

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FUEL PUMP, BUT THE FAILURE PERSISTED. UPON REFUELING THE VEHICLE, IT SURGED FORWARD. THE CONTACT LATER RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE), BUT WAS UNABLE TO RECEIVE THE PART FROM THE DEALER WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE MAKING A RIGHT OR LEFT TURN AT APPROXIMATELY 5 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL WITHOUT WARNING. IN ADDITION, WHILE DRIVING OVER A BUMP, THE STEERING WHEEL SHOOK VIOLENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,700.

CRUISE CONTROL WILL NOT SET, ACCEL, OR CANCEL INTERMITTENTLY WITH DAILY USE OF THE CAR. IT WORKS USUALLY WHEN YOU FIRST START DRIVING THE CAR BUT NOT ALWAYS. THE CANCEL BUTTON RARELY WORKS AT ALL AND THERE HAVE BEEN INSTANCES WHEN THE ONLY WAY I COULD CANCEL CRUISE CONTROL WAS BY HITTING THE BRAKE PEDAL. SEVERAL NEAR COLLISIONS BECAUSE OF THE FAILURE OF THE SWITCHES ON THE STEERING WHEEL WORKING. I'VE TAKEN IT TO THE DEALER REPEATEDLY TO HAVE IT REPAIRED AND THEY SAY THEY CAN'T DUPLICATE THE PROBLEM. I BOUGHT THE CAR NEW AND JUST RECENTLY HAD IT AT THE DEALERSHIP AGAIN AND NOW THEY SAY THEY WON'T COVER IT UNDER WARRANTY AND THAT IT WOULD BE CUSTOMER PAY. HYUNDAI HAS A DATABASE SHOWING WHEN I'VE HAD IT IN TO BE LOOKED AT. TODAY'S VISIT WAS AT ROSEVILLE HYUNDAI IN ROSEVILLE, CA (916) 677-3636 SERVICE ADVISOR 7713 CALDEN, CHRISTOPHER. OCTOBER 17, 2015 WORK ORDER 146002

IN OCTOBER 2014, I HAD AN INCIDENT WHERE MY CAR COMPLETELY SHUT DOWN WHILE DRIVING STRAIGHT ON THE FREEWAY (PLEASE SEE ATTACHED HYUNDAI PAPERWORK) WITHOUT WARNING. MY CAR WAS AT THE HYUNDAI DEALER IN NORTH PALM BEACH FOR 3 1/2 BUSINESS DAYS BEFORE FINDING OUT MY CAR WAS "FIXED" AND READY TO GO. THE FIRST TWO CONSECUTIVE DAYS MY CAR WAS THERE, I WAS CALLED BY THE SERVICE MANAGER ROB AND WAS TOLD THAT "THE ENGINE WAS COMPLETELY LOCKED UP, AND THEY HAD TO RUN A SERIES OF DIAGNOSTIC TESTS PRIOR TO REPLACING THE ENGINE" WHICH WAS UNDER WARRANTY (UNDER 60,000 MILES AT THE TIME). HOWEVER, I WAS CALLED ON DAY 3 WHERE ROB STATED THAT MY "ENGINE WAS RUNNING SMOOTHLY AND NO DIAGNOSTIC CODES WERE SHOWING UP." MY PAPERWORK FROM HYUNDAI STATES THAT THE ONLY PROBLEM WAS THE NEED TO TIGHTEN THE BATTERY TERMINALS AND RECHARGE THE BATTERY. CHECKING THE BATTERY IS ONE OF THE FIRST THINGS A CAR MECHANIC CHECKS WHEN A CAR DOES NOT START, SO OBVIOUSLY THERE WAS A MORE SIGNIFICANT UNDIAGNOSED PROBLEM IN THIS CASE THAT WAS SWEPT UNDER THE RUG SO TO SPEAK. A LITTLE OVER A MONTH AND APPROXIMATELY 1000 MILES LATER, MY CAR STALLED OUT COMPLETELY ON THE FREEWAY IN SIMILAR FASHION (ONLY THIS TIME, THERE WAS INTERMITTENT ENGINE SHAKING PRIOR TO THE CAR SHUTTING DOWN). HOWEVER, I WAS IN MARTIN COUNTY WHEN I BROKE DOWN AND MY CAR WAS TOWED TO THE HYUNDAI DEALER IN STUART PER PROGRESSIVE CAR INSURANCE TOWING POLICY. I HAD PREVIOUSLY COMPLETED ALL MY SERVICES AT THE DEALER EXCEPT THE LAST OIL CHANGE. I AM APPALLED THAT THE DEALER DID NOT TAKE INTO CONSIDERATION THE RECENT CAR PROBLEMS AND PLACED THE CAUSE 100% ON THE LOCAL OIL CHANGE FACILITY. AN ENGINE DOES NOT LOCK UP COMPLETELY AND GET FIXED BY TIGHTENING TERMINALS AND RECHARGING THE BATTERY. OBVIOUSLY, THERE WAS A SEVERE PROBLEM WITH THE ENGINE BOTH THE FIRST AND SECOND TIME I WENT TO THE DEALER.

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. WHILE DRIVING AT 15 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. IN ADDITION, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO MULTIPLE DEALERS WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.

MY HUSBAND PURCHASED THE CAR IN FEB 2015. WE TOOK A TRIP IN THE CAR TO NY IN SEPT 2015. ONLY 7MONTHS OF OWNERSHIP. WHILE DRIVING ON A CITY STREET, ALL THE LIGHTS BLINKED ON. THE CAR STARTED TO SLOW DOWN, WE HEARD A LOUD KNOCKING NOISE. WE TURNED THE CAR OFF, TURNED IT BACK ON AGAIN. THE CAR JUST STALLED. LUCKILY WE DIDN'T GET INTO AN ACCIDENT. WE TOWED IT TO THE NEAREST HYUNDAI DEALER, WHO TOLD US WE WILL HAVE TO PAY FOR ANOTHER ENGINE. THEY COULDN'T EVEN ASSIST US WITH A RENTAL. SO WE ARE PAYING OUT OF POCKET FOR A RENTAL CAR. LUCKILY THIS RECALL WAS SET. HOPEFULLY WE CAN GET REIMBURSED FOR THIS RENTAL CAR.

MY 2012 SONATA STEERING MAKING A CLICKING NOISE AND AT SLOW SPEEDS FEELS LIKE THERE IS A GAP TURN RIGHT TO LEFT AND VISA VERSA. THE VEHICLE IS STOPPED I TURN STEERING WHEEL LEFT TO RIGHT AND RIGHT TO LEFT THERE IS A CLUNKING NOISE?

STEERING WHEEL LOCKED TEMPORARILY TWICE. ONCE WHEN MAKING A TURN IN THE PARKING LOT OF A LOCAL GROCERY STORE. I WAS ABLE TO COME TO A COMPLETE STOP THEN THE POWER STEERING RETURNED. THE SECOND EVENT OCCURRED WHEN EXITING A MAJOR US HIGHWAY AT APPROXIMATELY 60 MPH. SINCE THE EXIT ANGLE WAS SHALLOW, I WAS ABLE TO DRIFT INTO THE ADJACENT LANE WHILE STOPPING THEN THE STEERING RETURNED. EITHER EVENT COULD HAVE RESULTED IN A COLLISION OR INJURY TO A PEDESTRIAN. AFTER THE SECOND EVENT, I NOTICED A POPPING NOISE WITH A LOOSE FEEL IN THE STEERING WHEEL. I TOOK IT TO THE LOCAL HYUNDAI DEALER. THEY FOUND AND REPLACED A WORN MDPS COUPLING. THE SERVICE ADVISOR STATED THEY WERE HAVING SEVERAL OF THESE REPAIRS LATELY.

THE STEERING WHEEL SHAKES VIOLENTLY AND THERE WAS AN ABNORMAL NOISE WHILE DRIVING AT 30-70 MPH. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. I HAVE TO REDUCE THE SPEED TO BE ABLE TO BRING THE STEERING WHEEL UNDER CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN COUPLER FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. THE MANUFACTURER HAS ADVISED THAT THERE ARE SEVERAL REPORTED ISSUES OF THIS SAME PROBLEM, SIMILAR TO THE 2011 MODEL RECALL.