2012 HYUNDAI SONATA Complaints

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT WHENEVER MAKING A TURN, THE STEERING WHEEL WOULD MAKE A LOUD CLANKING SOUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 22,000.

I WAS DRIVING HOME FROM WORK WHEN ALL OF A SUDDEN MY CHECK ENGINE LIGHT CAME ON AND I STARTED HEAR NOISES COMING FROM MY ENGINE. I PULLED OVER SOMEWHERE SAFE AND EVENTUALLY HAD TO GET IT TOWED TO A HYUNDAI DEALER. I'M NOT THE ORIGINAL OWNER OF THE CALL SO THE DEALER TELLS ME I CANT USED THE 100,000 MILE WARRANTY. I HAVE ANOTHER WARRANTY COMPANY WHO WANTS THE DEALER SHIP TO COME TO A FINAL DECISION AS TO WHY MY ENGINE STOPPED WORKING. THERE WAS NO SLUDGE IN MY OIL PAN BUT THERE US METAL WHICH OBLIVIOUSLY MEANS SOMETHING MESSED UP ON THE INSIDE. HYUNDAI IS TELLING ME UNDER NO CIRCUMSTANCE WILL THEY FURTHER INVESTIGATE WHAT HAPPENED TO MY VEHICLE AND WYNN IS TELLING THEM THEY WILL NOT PAY FOR MY VEHICLE UNLESS THEY HAVE THE SPECIFIC REASON AS TO WHY A ENGINE THAT ONLY HAD 86,000 MILES STOPPED WORKING. MY HUSBAND HAS A 2007 HONDA CIVIC THAT HAS 210,000 MILES ON IT AND YET MY NEWER CAR DIES OUT AT ONLY 86,000 MILES TO ME THIS DOESN'T MAKE ANY SENSE AND I'M GETTING THE RUN AROUND ON ALL ENDS. I DON'T HAVE 6000 DOLLARS TO PAY OUT OF POCKET EXPENSES THAT IS WHY I GOT THE WARRANTY IN THE FIRST PLACE. MY ENGINE SHOULDN'T HAVE GONE OUT AND WITH NO WARNING!!!!!! SO NOW I'M STUCK WITHOUT A CAR, PAYING A CAR PAYMENT FOR A CAR I CANT DRIVE, AND NO WAY TO GET BACK AND FOURTH TO WORK THIS WILL CAUSE ME TO LOSE MY JOB AND NOT BE ABLE TO CARE FOR MY FAMILY SOMETHING HAS TO GIVE. *TR

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT AFTER THE FRONT AND REAR PASSENGER DOORS WERE CLOSED, THE REAR WINDOW SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

I WAS BACKING MY VEHICLE UP, WHICH WAS PARKED IN FRONT OF MY HOUSE, AND I NOTICED WHAT SOUNDED LIKE A CV JOINT NOISE FROM THE LEFT FRONT WHEEL AREA. THE PROBLEM HAS RECURRED SEVERAL TIMES SINCE BUT THE LATEST AND LOUDEST WAS AFTER I HAD THE VEHICLE INSPECTED AT THE DEALERSHIP ON 03/21/2015. THE NOISE TOOK ON AN EVEN LOUDER SOUND THAT WAS MORE OF A CLUNK LIKE A FRONT CONTROL ARM. THEREFORE, I CONTACTED HYUNDAI USA FOR A DETAILED EXPLANATION OF TSB 10055854 BUT THEY WILL NOT GO INTO ANY SPECIFICS ABOUT WHAT THE COMPONENT(S) ARE IN THIS CAMPAIGN. I FEEL THAT THIS IS AN INTENTIONAL COVER UP SO THAT THE NHTSA WILL NOT INVESTIGATE AND REQUIRE A SAFETY RECALL. VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY CAR CAUGHT FIRE WHILE BEING TOWED BY MY MOTORHOME IN SOUTH MIAMI, FL ON ROUTE TO KEY WEST, FL. A SOUTH MIAMI, FL HYUNDAI DEALER REPAIRED MY CAR BUT DID NOT REPLACE ALL THE PARTS PAID FOR BY MY AUTO INSURANCE COMPANY. THE REPAIR SHOP DID NOT KEEP THE BURNED PARTS AS REQUESTED BY ME AND MY INSURANCE COMPANY REPRESENTATIVE. LATER, ANOTHER HYUNDAI DEALER COMPLETED THE REPAIRS AS AUTHORIZED BY HYUNDAI USA AFTER NUMEROUS COMMUNICATIONS WITH ME, BUT THE HYUNDAI DEALER WOULD NOT PROVIDE ME WITH THE BURNED PARTS AS REQUESTED. HYUNDAI DID NOT REPORT THAT A FIRE HAD CAUSED THE DAMAGE. NOT SURE IF HYUNDAI USA OR ITS DEALERS HAVE REQUIREMENTS TO REPORT FIRES IN THEIR VEHICLES. I HAVE NAMES OF CONTACTS WITH HYUNDAI USA IN CA. I HAVE THE BURNED TPMS SENSOR NOT REPLACED BY HYUNDAI, BUT PAID FOR AT MY EXPENSE TO A TIRE STORE IN MY HOME TOWN. I HAVE PICTURES OF MY CAR ON FIRE; PICTURES OF THE BURNED PARTS ON CAR IN POSSESSION OF MY INSURANCE COMPANY REPRESENTATIVE; I HAVE RECEIPTS FROM THE SOUTH MIAMI HYUNDAI REPAIRS, AND I HAVE RECEIPTS FROM THE OTHER HYUNDAI DEALER FOR PARTS NEEDING REPLACEMENT BUT NOT REPLACED BY THE SOUTH MIAMI HYUNDAI DEALER BUT PAID FOR BY MY AUTO INSURANCE COMPANY. I ALSO HAVE A RECEIPT FOR REPLACEMENT OF THE BURNED TPMS SENSOR BY A TIRE STORE IN MY HOME TOWN. I FILED A COMPLAINT AGAINST THE SOUTH MIAMI HYUNDAI DEALER WITH THE LOCAL GOVERNMENT AGENCY RESPONSIBLE FOR LICENSING AUTO REPAIR SHOPS IN THAT COUNTY. *TR

WHEN ATTEMPTING TO ACCELERATE THE VEHICLE TO GET ONTO THE FREEWAY THE ENGINE LOST ALL POWER. THIS INCIDENT HAS HAPPENED MULTIPLE TIMES ON MULTIPLE OCCASIONS, EACH TIME HYUNDAI AND THE DEALERSHIP HAVE FAILED TO IDENTIFY AND FIX THE PROBLEM. EACH POWER FAILURE EVENT HAS BEEN A NEAR ACCIDENT. I AM CONCERNED FOR THE MY PASSENGERS AND MY OWN SAFETY. THE VEHICLE HAS RECEIVED ALL REGULAR MAINTENANCE, OIL CHANGES AND RECALLS. A CASE HAS BEEN OPENED WITH HYUNDAI CUSTOMER SUPPORT. *TR

VEHICLE REQUIRES CONSTANT STEERING CORRECTING TO MAINTAIN A STRAIGHT PATH. ISSUE IS MOST OBVIOUS AT HIGHWAY SPEEDS, BUT OCCURS AT ANY SPEED. STEERING ALWAYS VEERS TO THE LEFT IF STEERING WHEEL IS RELEASED. *TR

EARLIER THAT DAY THE WRENCH WAS LIT UP ON THE DASHBOARD, BUT IT DISAPPEARED. I WAS DRIVING OUT OF MY NEIGHBORHOOD AT ABOUT 15-20 MPH AND THE SCREEN READ "WARNING! DO NOT DRIVE! IRREPARABLE DAMAGE TO ? I CAN'T REMEMBER" IT STARTED TO FREEZE THE DRIVING. THEN I PARKED IT AND IT WOULD NOT START BACK UP. IT WAS TOWED TO THE DEALER AND THEY REPLACED THE BATTERY AND HPCU. IT SCARES ME TO THINK WHAT WOULD HAVE HAPPENED IF I WAS ON THE FREEWAY. I BOUGHT THIS CAR APRIL 20, 2014 AND NOW CAN JUST GET 2/3'S WHAT I PAID FOR IT. SAD, BUT TRUE. WHEN I GET SOME MONEY I WILL BE TRADING THIS IN AS I AM NERVOUS DRIVING THIS CAR NOW. *TR

WITHOUT NOTICE/WARNING, ENGINE STARTED MAKING A METALLIC KNOCKING/FLAPPING SOUND WITH A LOT OF BLUE SMOKE EXHAUST WHEN RAPIDLY ACCELERATING. SHORTLY AFTER, ENGINE OIL LIGHT FLICKERED MOMENTARILY. FROM PAST EXPERIENCE, I KNEW TO PAY ATTENTION TO THIS. BY THE END OF THE SAME DAY, I ADDED ALMOST 5 QUARTS OF OIL. I ALSO BROUGHT THE CAR TO LOCAL HYUNDAI DEALER FOR A LATE AFTERNOON (4:30PM) APPOINTMENT JUST BEFORE NEW YEAR'S EVE. SERVICE ADVISOR MENTIONED THAT "BY THE TIME THE ENGINE OIL LIGHT COMES ON YOU'VE GOT LESS THAN A QUART OF OIL LEFT". HE SUGGESTED WE BRING THE CAR BACK WHEN THEY WOULD HAVE MORE TIME TO WORK ON IT. I PLANNED TO HAVE 40000-MILE SERVICE AND EXPECTED A SOMEWHAT EXPENSIVE REPAIR, SO I NEEDED TO WAIT UNTIL FEB 4, WHEN I WOULD HAVE FUNDS AVAILABLE. I BROUGHT THE CAR FOR SERVICE ON 2/4, AND WAS TOLD LATER THAT DAY THAT THE ENGINE WAS DAMAGED AND NEEDED REPLACEMENT. AFTER THOROUGH INSPECTION, WITH SEVERAL PHOTOS PROVIDED TO FACTORY, HYUNDAI REFUSED TO REPLACE THE ENGINE UNDER WARRANTY REPAIR, CITING MY LACK OF REGULAR SERVICE. I HAD THE CAR SERVICED AT 15000 MILES AT THE DEALERSHIP WHERE WE BOUGHT THE VEHICLE IN MARCH, 2012, BUT DID NOT HAVE ANY OTHER REGULAR SERVICE PERFORMED. DEALER (NOT THE PURCHASE DEALER) REQUESTED HYUNDAI DO A "GOODWILL REPAIR" THAT WOULD REQUIRE ME TO PAY $1900 LABOR, WHILE HYUNDAI WOULD PAY FOR THE ENGINE AND ALL FLUIDS (~$4800). AGAIN, HYUNDAI REFUSED. I UNDERSTAND MY ACCOUNTABILITY FOR OVERLOOKING REGULAR SERVICE, WHICH IS WHY I AGREED TO PAY THE $1900 LABOR PORTION OF A GOODWILL REPAIR. HOWEVER, NONE OF THIS ELIMINATES THE FACT THAT THE ENGINE OIL WARNING LIGHT DID NOT EVEN FLICKER UNTIL AFTER THE ENGINE WAS TOTALLY DAMAGED. BY HYUNDAI SERVICE ADVISOR ADMISSION, THERE IS LESS THAN 1 QUART OF OIL LEFT WHEN THE WARNING LIGHT ACTIVATES. WHAT KIND OF WARNING INDICATOR ONLY ACTIVATES AFTER CATASTROPHIC DAMAGE? *TR

ON JAN 26 MY HUSBAND WAS DRIVING HOME AND THE ROAD CONDITIONS WERE SLIPPERY. WHEN HE WENT TO APPLY THE BRAKES, HE HEARD A LOUD POP AND THE BRAKE WENT ALL THE WAY DOWN TO THE FLOOR AND WOULD NOT COME BACK UP. LUCKILY THIS HAPPENED AROUND THE CORNER, BUT BY THE TIME THE CAR MADE IT INTO THE DRIVEWAY THE BRAKES WERE SMOKING. I HAD TO HAVE THE CAR TOWED TO THE MECHANIC. WE HAD TO REPLACE THE FRONT BRAKE PADS, CALIPERS AND ROTORS. ALSO THE BRAKE SWITCH OEM HAD TO REPLACED. WHEN ALL SAID AND DONE THE TOTAL COST CAME TO 729.64. CAN I TELL YOU HOW DISAPPOINTED I AM IN THIS VEHICLE?? THIS VEHICLE IS ONLY A 2012 MY HIGH BEAMS DON'T WORK NOR DOES THE CRUISE CONTROL. I AM STARTING TO THINK THIS CAR IS A REAL LEMON!!! AT THIS POINT I WOULD LIKE TO KNOW IF THE BRAKE SYSTEM HAS ANY RECALLS BECAUSE MY BILL WAS EXTREME AND SHOULD NOT HAVE HAPPENED ON A 2012. I DO NOT HAVE THE VIN NUMBER ON ME AT THIS TIME. VERY VERY DISAPPOINTED AND HAVE NOTHING GOOD TO SAY ABOUT THIS CAR! *TR