2018 HYUNDAI SONATA Complaints

The contact owns a 2013 Hyundai Sonata. The contact stated that all the rear row seat belts did not buckle as intended and water would leak from the front passenger side air conditioner. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

The vehicle is burning oil at a high rate in a short period of time, a known issue that is affecting thousands of other people, and Hyundai refuses to issue a recall to fix this issue. If I forget to add oil every 500-1000 miles, I risk the engine locking up while driving. Their cars are dangerous to drive and are unsafe to be on the road with other drivers. They put profit over the safety of their customers.

While driving on the freeway the car would not accelerate over 45 mph and then began to lose acceleration all together. The oil and engine lights came on and we were able to pull to the shoulder. Turned the engine off and then was unable to restart. Losing power on the freeway would be considered a safety risk. The car was towed to the mechanic who checked the oil and found it was three quarts low, however, two months prior the oil had been changed along with the oilpan being replaced as it was cracked. It was then towed to the dealership and after three months of diagnostics and inspections I was told the engine needed to be replaced. The Hyundai dealership is unwilling to share any communications between them and Hyundai USA. In 2019 the ECM was updated per recall 953. The car is available for inspection at your convenience. I think it's important to note that this is a six-year-old vehicle with under 55,000 miles.

As detailed in the attached letter to Hyundai, the car has had multiple engine issues that the company refuses to resolve even though they are well aware of the on-going engine problems in Sonatas. The problem started in August 2023 and is on-going.

Car has an engine defect and consumes too much oil. Hyundai Sonata is denying the repair or engine replacement

My 2018 Hyundai sonata with only 20,821 had to have the starter replaced on [XXX] because the car would not start. I had 3 different people including AAA road service to verify why it would not start and what the problem was. I end up having my car towed with AAA to a local mechanic shop, Mike Hepler auto repair St. Cloud Florida 34769 407-593-0152, and Mike did the diagnosis saying the starter was bad it was(fried) as he put it. He said he could replace it for $492.17 for part and labor which I accepted for him to do the job. I had left numerous messages (4)for my local Hyundai dealership service department to call me to let get a diagnosis and no one has ever called me back to give them my information or ask any questions.

I am writing to file a formal complaint against Hyundai Motor America regarding a significant defect in the paint quality of my 2018 Hyundai vehicle and the company's lack of response to my attempts to resolve this issue.I am the owner of a 2018 Hyundai [Model], which I purchased from priority Hyundai in dec 2017. Over the past few months, the paint on my white Hyundai has started to peel significantly, despite regular maintenance and care. This issue has not only affected the aesthetic appeal of my vehicle but also its potential resale value. I first reported this issue to have subsequently made multiple attempts to contact Hyundai’s customer service department directly. Despite these efforts, I have received no response or acknowledgment from Hyundai regarding my concerns. This lack of communication and failure to address the defect is unacceptable and does not align with the standards expected from a reputable automobile manufacturer. The paint peeling problem is not an isolated incident, as many other owners of 2018 Hyundai white vehicles have reported similar issues. This suggests a potential defect in the paint application process or materials used, which should be addressed under the vehicle’s warranty or through a manufacturer recall.My specific complaints are as follows: 1. Hyundai has failed to acknowledge or respond to my multiple attempts to contact them about the paint peeling issue. 2. Hyundai has not offered any solution or repair for the defective paint, which is clearly a manufacturing issue. 3. The lack of customer service and support from Hyundai in handling this complaint is highly disappointing. 1. Acknowledge receipt of my complaint and provide an explanation for the delay in response. 2. Arrange for an inspection of my vehicle and offer a comprehensive solution to the paint peeling issue, which may include repainting the affected areas or other appropriate measures. 3. Improve their customer service procedures to ensure that such complaints

The contact owns a 2018 Hyundai Sonata. The contact stated the trunk failed to open while using the key fob and the controllers on the interior of the vehicle. The contact had taken the vehicle to the dealer where it was diagnosed that the trunk latch had failed, and the emergency cable associated with the trunk needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 44,176.

Vehicle is loosing a quart of oil every two weeks. When taken in for service no problems found. Dealership says their is a known engine problem but since I am the second owner no warrenty applies. Their suggestion is to constantly pit oil in the vehicle. This problem has effected many hyundai owners and should be on the company to fix the problem.

Engine began making knocking sound then car while in the highway was not able to accelerate. This slowdown put driver at risk for highway accident. Took car to dealership. They said the engine needed replaced then the next day said no Hyundai said it needed a sensor. This was a bandaid fix as it continued to go through oil faster than it could be changed this led to engine shake and knocking several months after the band aid fix. The car was not able to accelerate again. Again took it to Hyundai dealership said it need an oil test required us to do and pay for an oil change when we had just done one. Drive the 1000 miles brought it back failed the oil test said they need to do some sort of engine clean. Hyundai refused as the car doesn’t have oil change records for the first three years. No record of oil change was recorded even though they were completed. It being five and six years ago we don’t have receipts but believe these were part of the lease and completed at the dealership at no cost. Now Hyundai not even doing the rest of the oil test but say engine needs replaced however they will not cover the repair. We have all records after the car was purchased off the lease other car we own has full oil change records but since we are not able to locate and no one recorded they have denied the repair of a known issue with their engine. This engine issue needs a full investigation as they are trying to get away with not fixing THEIR known problem. This is a driving hazard for the cars still on the road as the engine will suddenly lose the ability to accelerate and could cause a major accident.