2012 HYUNDAI SONATA Complaints

MY 2012 HYUNDAI SONATA TURBO HAS THE FOLLOWING PERSISTENT ISSUE. WHEN THE VEHICLE SITS OVER NIGHT, IN COOL WEATHER CONDITIONS OF ABOUT 60 DEGREES AND/OR LOWER, UPON FIRST START IN THE MORNING IT WILL NOT REV PAST 4000 RPM (WHILE DRIVING) AND AS A RESULT IT DOESN'T HAVE THE POWER TO MERGE ONTO THE HIGHWAY IN A MANNER THAT I WOULD CONSIDER SAFELY. I KNOW OF A TECHNICAL SERVICE BULLETIN THAT HYUNDAI HAS RELEASED THAT'S SUPPOSE TO RESOLVE THIS ISSUE HOWEVER, I ALSO HAVE KNOWLEDGE OF ABOUT 10 VEHICLES WITH THIS SAME ISSUE, SOME THE ISSUE PERSISTED EVEN AFTER THE DEALER CLAIMED TO HAVE REPAIRED IT. WHAT I CONSIDER THE MAIN SAFETY ISSUE TO BE IS; THERE IS NO INDICATION/ALERT WITHIN THE VEHICLE'S DASHBOARD ILLUSTRATING THE ISSUE AFFECTING THE ACCELERATION/PERFORMANCE. MY VEHICLE HAS NORMAL POWER CITY STREETS OR AT ABOUT 30 MPH OR LESS. I DISCOVERED THE ISSUE WHEN TRYING TO MERGE ONTO A HIGHWAY, DUE TO LACK OF ACCELERATION POWER (WHICH MY VEHICLE SHOULD/DID HAVE), I WAS NEARLY REAR-ENDED BY A 18 WHEELER AS I WAS TRYING TO GET UP TO HIGHWAY SPEED. THIS IS A HUGE SAFETY ISSUE. NO CHECK ENGINE LIGHT HAS EVER TURNED ON. MY VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND HAS ABOUT 13,000 MILES ON IT NOW. I WOULD GREATLY APPRECIATE YOUR ATTENTION ON THIS HAZARDOUS MATTER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2012 HYUNDAI SONATA. CONSUMER STATES CONCERN WITH ELECTRONIC IGNITION SYSTEM AND THE LACK OF AN ENGINE KILL SWITCH. *TGW THE CONSUMER STATED HE HAD NO WAY OF SHUTTING DOWN THE VEHICLE IF THE COMPUTER SYSTEM ACCELERATED OR IF HE ENCOUNTERED A STUCK GAS PEDAL. THE CONSUMER WANTS TO KNOW, THAT HE HAS A POSITIVE MEANS OF MANUALLY SHUTTING DOWN THE VEHICLE IN AN EMERGENCY SITUATION. THE CONSUMER WOULD LIKE A CLEAR EXPLANATION OF THE PUSH BUTTON ENGINE STAR/STOP SWITCH. HE WOULD LIKE TO KNOW IS IT A COMPUTER FUNCTION OR A MANUAL ELECTRICAL DISCONNECT TO THE VEHICLES ELECTRONICS. ALSO, IF IT IS A COMPUTER FUNCTION, WILL THE DEALER INSTALL A MANUAL TOGGLE SWITCH UNDER THE DASH THAT WILL KILL ALL ELECTRICAL POWER TO THE VEHICLE. THE CONSUMER STATED THE HYUNDAI SENT HIM A LETTER, ADVISING HIM TO REFERENCE HIS OWNERS MANUAL. HOWEVER, THE MANUAL DID NOT ADDRESS HIS PRIMARY CONCERN. THE MANUAL ONLY TALKED ABOUT HOW TO OPERATE THE SWITCH. UPDATED 11/13/12

WHILE BRAKING HARD TO AVOID A COYOTE, VEHICLE PULLED HARD RIGHT EVEN THOUGH I WAS TRYING TO STEER LEFT. WAS PULLED OFF ROAD TO THE RIGHT AND HIT A DRIVEWAY. CAUSED EXTENSIVE DAMAGE TO UNDER CARRIAGE AND BUMPER. NOTIFIED DEALERSHIP OF THE ISSUE WHILE VEHICLE WAS REPAIRED AT THE SAME DEALERSHIP I PURCHASED VEHICLE FROM. AT THE END OF SEPTEMBER 2011, I RECEIVED AN E-MAIL FROM HYUNDAI BLUE LINK THAT THERE WAS AN ISSUE WITH THE ESC (ELECTRONIC STEERING CONTROL). BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT IT WAS AN ERROR WITH THE BLUE LINK SYSTEM. A MONTH LATER, ANOTHER E-MAIL, TOOK CAR BACK TO DEALERSHIP, THEY PERFORMED DIAGNOSTICS AND A CLOCK WHEEL SENSOR WAS DEAD IN THE STEERING COLUMN. THE ESC ADJUSTS PRESSURE TO THE BRAKE CALIPERS IN AN ATTEMPT TO MAINTAIN THE VEHICLE IN THE SAME DIRECTION BEFORE BRAKING. WAS TOLD BY SERVICE MANAGER THAT IF A SENSOR WAS BAD IN THE STEERING COLUMN, IT WOULD AFFECT THE BRAKING AND COULD HAVE CAUSED THE VEHICLE TO IMPROPERLY APPLY BRAKING PRESSURE THUS PULLING THE CAR OFF THE ROAD. CONTACTED INSURANCE COMPANY AND THEY WERE PURSUING HYUNDAI ABOUT THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,000. UPDATED 10/11/12*LJ UPDATED 10/17/12

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT HE NOTICED A BUILD-UP OF A DEWY SUBSTANCE ON THE INSIDE OF THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE DEWY RESIDUE WAS CAUSED BY THE SUN HEATING THE DASHBOARD AND VAPORS EMITTING FROM THE DASHBOARD AS A RESULT. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,400.

THIS IS A HYBRID VEHICLE. IT CHUGS, HESITATES AND ALMOST STALLS WHEN ACCELERATING FROM A COMPLETE STOP. THE SERVICE PEOPLE TELL ME THAT IT IS NORMAL BUT THIS IS MY 3RD HYBRID AND THIS IS NOT NORMAL. *TR

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA HYBRID. THE CONTACT STATED WHEN ATTEMPTING TO ACCELERATE THE VEHICLE HESITATED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT WAS THE OPERATION OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED WHO STATED THAT WAS THE OPERATION OF THE VEHICLE WHEN GOING FROM ELECTRIC TO GAS. THEY OFFERED NO OTHER ASSISTANCE. THE FAILURE MILEAGE WAS 3,500.

DRIVING ON HWY I-385 - LOOKING OUT THE RIGHT SIDE OF THE FRONT WINDSHIELD I THOUGHT I SAW A DOG RUN INTO THE PATH OF MY CAR. IT WAS NOT A DOG. IT WAS A DISTORTION IN MY WINDSHIELD THAT CREATED WAVY LINES OF THE GUARDRAILS THAT I WAS DRIVING BY. I TOOK MY CAR TO GREER HYUNDAI, SC, TO SEE WHAT COULD BE DONE WITH THE WINDSHIELD. THE SERVICE MANAGER SAW THE DISTORTION IN MY WINDSHIELD AND THEN WENT TO CHECK SOME OTHER 2012 SONATA'S. HE SAID THAT THE SAME DISTORTION WAS IN THOSE ALSO AND THAT NO ONE ELSE HAD COMPLAINED. HE SAID THAT HE COULD ORDER A WINDSHIELD REPLACEMENT BUT THAT IT WOULD UNDOUBTLY BE THE SAME AS WHAT I ALREADY HAD. HE GAVE ME THE HYUNDAI CUSTOMER SERVICE PHONE NUMBER. I CALLED THEM AND WAS ASSIGNED THE CASE #4861688. AND WAS TOLD TO TAKE THE CAR TO ANOTHER CAR DEALER TO SEE WHAT THEY HAD TO SAY. I TOOK THE CARE TO GREENVILLE HYUNDAI, SD, AND THAT SALES MANAGER ALSO SAW THE DISTORTION BUT SAID THAT IT WAS IN ALL THE 2011 AND 2012 SONATA'S. I WAS TOLD TO CALL CUSTOMER SERVICE. JUST FOR GOOD MEASURE I THEN TOOK THE CAR TO CAPITOL HYUNDAI IN COLUMBIA, SC. THAT SERVICE MANAGER ALSO SAW THE DISTORTION BUT GAVE ME THE SAME ADVICE - TO CALL CUSTOMER SERVICE. SO I CALLED CUSTOMER SERVICE 800-633-5151. THAT PERSON TOLD ME THAT THE CASE HAD BEEN CLOSED WHEN I WAS TOLD TO TAKE THE CAR TO ANOTHER HYUNDAI DEALER AND SEE WHAT THEY SAID. SHE THEN GAVE ME THE EMAIL ADDRESS TO MAKE THIS COMPLAINT. SHE SAID THAT IF ENOUGH PEOPLE COMPLAINED THEN YOU WOULD ISSUE A RECALL TO REPLACE THE WINDSHIELD. THE DISTORTION THROUGH THE WINDSHIELD IS ONLY SEEN FROM THE DRIVERS SEAT - SO ONLY AT AN ANGLE. IT'S A SAFETY HAZARD. PLEASE HELP ME SOLVE THIS PROBLEM.

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT THE WINDSHIELD WOULD CONTINUOUSLY BECOME FOGGY FROM THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SIX TIMES AND THE CONTACT WAS INFORMED THAT THE RESIDUE WAS CAUSED BY THE OUT-GASSING FROM THE MATERIALS IN THE VEHICLE, SUCH AS THE SOLVENT FROM THE PLASTIC WHEN THE VEHICLE BECAME HOT. THE DEALER TRIED TO REPAIR THE PROBLEM BUT THE SMELLS AND VAPORS WOULD NOT DIMINISH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED ON THE CONTACT'S BEHALF. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT WHEN HE LOOKED THROUGH THE REAR VIEW MIRROR OR DIRECTLY AT IT, THE REAR WINDOW LOOKED DISTORTED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT IT WAS UNUSUAL; HOWEVER THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 290.