2013 HYUNDAI SONATA Complaints

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000(ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE WALLACE HYUNDAI DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I HEARD A VERY LOUD NOISE FROM MY SONATA (SOUNDED LIKE AN ENGINE ABOUT A WEEK AND A HALF AGO. THE CAR WAS TAKEN TO MY FIRESTONE SERVICE CENTER TO HAVE IT CHECKED OUT. THEY COULD NOT FIND THE ENGINE NOISE WHEN INSPECTED BUT POINTED OUT THAT THIS ENGINE WAS UNDER A RECALL BY HYUNDAI. I THEN EXPERIENCED THE NOISE AGAIN AFTER THE FIRESTONE VISIT AND THE CAR WAS TAKEN INTO DCN HYUNDAI IN SOUTH BRUNSWICK, NJ. THEY WERE ABLE TO BILL ME NEARLY $300 FOR BRAKE SERVICE, BUT SAID THEY HEARD NO ENGINE NOISE...AND DENIED THAT THE CAR WAS UNDER A RECALL. LO AND BEHOLD, I FOUND IN MY MAILBOX ON FRIDAY 6/9 AN (INTERIM) RECALL NOTICE. IN READING THE RECALL NOTICE RECEIVED IN THE MAIL (AND SUBSEQUENT REPORTS I THEN FOUND ON THE INTERNET), THE WAY I DESCRIBED THE PROBLEM TO THE SERVICE DEPARTMENT AT DCN MATCHES VERY, VERY CLOSELY TO THE PROBLEM DESCRIBED IN THE NOTICES RECEIVED AND FOUND ON LINE. AFTER CALLING THE HYUNDAI DEALER TO ASK THEM WHAT TO DO WITH THE CAR, I WAS DISMISSED WITH A STATEMENT THAT "EVERYBODY GETS THAT NOTICE". I SPOKE WITH SOMEONE NAMED "HARVEY" WHO WAS IDENTIFIED AS THE SERVICE MANAGER. IN A SECOND, SOMEWHAT CONTENTIOUS CALL MY HUSBAND MADE TO "HARVEY", HE WAS AGAIN TOLD THAT THIS IS AN INTERIM NOTICE AND THERE WAS NOTHING DCN WOULD OR COULD DO TO HELP. THIS IS DESPITE THE FACT THAT I HAD BROUGHT THE CAR IN FOR SERVICE ALREADY REPORTING THE ISSUE ALMOST EXACTLY AS DESCRIBED IN THE NOTICE AND ON LINE. "HARVEY" DECLINED TO GIVE HIS LAST NAME WHICH WAS REQUESTED FOR PROPER DOCUMENTATION PURPOSES. HE DID SAY THAT HE WAS AN ASSISTANT SERVICE MANAGER. HE WOULD NOT SUPPLY THE NAME OF HIS MANAGER OR ANY OTHER DEALER MANAGEMENT WHICH, AGAIN, WAS REQUESTED SO THAT THIS EXPERIENCE COULD BE PROPERLY DOCUMENTED. FOLLOW UP CALL MADE TO HYUNDAI CORPORATE WAS ANSWERED WITH A REQUEST TO BRING THE CAR TO ANOTHER HYUNDAI DEALERSHIP, OTHER THAN DCN, FOR INSPECTION.

I WENT TO MY NEAREST DEALER, IN HAZLETON, PENNSYLVANIA ABOUT A KNOCKING SOUND IN MY ENGINE AND THE RMPG GOING UP AND DOWN FASTER THEN USUAL WHEN PRESSING ON THE GAS. THEY TOLD ME HYUNDAI COULDN'T COVER IT SINCE MY WARRANTY WAS SOON GOING TO EXPIRE (60,000) MILES. AND THEY COULDN'T TAKE ME IN THAT CERTAIN DAY. MY CAR WOULD LITERALLY JUMP AS IF I WAS IN A HILL WHEN BEING ON A FLAT SURFACE.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WIST HYUNDAI IN CARSON, CALIFORNIA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT STATED THAT THE VEHICLE SHOOK AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OCCASIONALLY, THE ENGINE WOULD REV LOUDER THAN NORMAL WHEN THE VEHICLE WAS STARTED AND WOULD FAIL TO ACCELERATE AT TIMES WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO THE SUPERIOR HYUNDAI DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY DID NOT HAVE A REMEDY FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

NOTHING HAS HAPPENED YET, BUT I UNDERSTAND THE ENGINE COULD FAIL AT ANY TIME AND CAUSE AN ACCIDENT. THIS IS RECALL #162 AND HYUNDIA SEEMS TO BE DRAGGING THEIR FEET ON A FIX FOR THIS PROBLEM, I UNDERSTAND THIS PROBLEM STARTED WITH THE 2011 MODEL YEAR BECAUSE OF METAL SHAVINGS LEFT IN THE ENGINE AFTER MANUFACTURING, IT SEEMS LIKE A FIX SHOULD HAVE BEEN FOUND BY NOW. I AM GOING ON A EXTENDED ROAD TRIP SHORTLY AND DO NOT FEEL SAFE DRIVING WITHOUT HAVING THIS PROBLEM LOOKED INTO.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING 60 MPH, THE VEHICLE WOULD NOT SHIFT INTO SIXTH GEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VIN AND FAILURE MILEAGE WERE NOT PROVIDED.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HEADLIGHTS KEEP GOING OUT. THE TAILLIGHTS KEEP GOING OUT BECAUSE THE BULB OVER YEARS AND MELTS THE SOCKET DUE TO ELECTRICAL PROBLEMS