2012 HYUNDAI SONATA Complaints

Due to the recall of my car's engine (VIN [XXX] ), on July 11, 2023, I dropped off my 2012 Hyundai Sonata to get my faulty and failing engine inspected at my local Hyundai dealership. After being approved for an engine replacement, I submitted the necessary paperwork proving ownership and routine maintenance of my vehicle. Two months of ineffective and infrequent communication went by thus leaving me without my vehicle. Unfortunately, Hyundai Motor America/corporate headquarters made it increasingly difficult to meet all their prerequisites to have my recalled engine replaced, which, ironically, is due to their faulty engineering. To replace the engine myself would cost nearly $5000. After finally being given confirmation that all necessary documents were submitted, Hyundai Motor America (HMA) denied my engine replacement stating completely false and confusing reasons. The reasons (attached) genuinely proved the company's disinterest in helping me; I have never requested an engine replacement before nor have ever owned a Hyundai before this one--which will be my last. When questioned, an HMA representative referred me to the Better Business Bureau, confidently believing the BBB would overturn HMA's decision. Unfortunately, the BBB was unable to assist due to the age of the car. Any class action suits against Hyundai only cover vehicles manufactured between 2013 and present-day. That said, my car is still unsafe and inoperable, which, with a pregnant wife (who is also in the National Guard), is absolutely unacceptable. I feel compelled to escalate this situation until it is resolved. With the above stated, I would like Hyundai Motor America to replace the current engine within my 2012 Hyundai Sonata and also provide proof of my previous “requests” for an engine replacement---which do not exist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car completely shut down suddenly and spontaneously without ANY warning while my husband and I were driving on a very busy major highway at night. We were unable to do ANYTHING to control the car and could have died, been seriously injured, or caused death or injury to other drivers. We were then towed off of the highway after calling for help. We don’t know firsthand exactly what failed. We were aware of our engine burning oil and had been to Huffines Hyundai multiple times previously for an oil consumption test at their recommendation. Upon completion of this test process no solutions for repair were offered, and we were never warned of any danger in driving it. We have found out via our own research that our car has a defective engine. This specific engine has been the subject of at least one class action lawsuit and Hyundai is well aware of its dangers. We have been denied an engine replacement by Hyundai as they are claiming negligence on our part as the reason for failure after we presented a substantial stack of oil change receipts. Not 100% complete, so they make this claim. These cars are death traps and people are dying because this company won’t honor their warranty. Please do something.

The contact owns a 2012 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the hybrid warning light illuminated. The contact pulled the vehicle over, self-inspected the vehicle, and noticed there was oil spread all over the engine. The vehicle was towed to the contact's residence. An independent mechanic inspected the vehicle and informed the contact that the crankshaft pulley bolt was loose. The contact stated that the vehicle had the engine replaced approximately 15 months ago. The vehicle was towed to the dealer, who informed the contact that the crankshaft pulley bolt was loose; however, they stated it became loose over time and that it was not the mechanic who replaced the engine fault. The vehicle was not repaired. The manufacturer was made aware of the failure and got in contact with the dealer to have the repairs performed free of charge. The failure mileage was approximately 135,000.

The air bag light is on in my dashboard and this car has never been in an accident before and I’ve gotten it checked by a professional mechanic and the code is reading driver airbag resistance high codes B1346 and B1481

While driving, the engine abruptly seized up and stopped without any warning. This was a replacement engine from a previous recall. The transmission warning light had illuminated the previous day, after which the car began to hesitate when shifting from 2nd to 3rd gear but otherwise drove normally. When the engine seized up, every warning light illuminated on the dashboard. The car still had full battery power but the engine would not turn over or make any response when the key was turned. After placing the car in neutral and pushing it several blocks, the engine began to smoke. The smoke progressively and quickly worsened until fire was visible under the hood in the engine compartment. The engine compartment was then engulfed in fire which spread to the front of the passenger compartment. The car had to be extinguished by the local volunteer fire department.

The contact owns a 2012 Hyundai Sonata. The contact stated while driving 30 MPH, the vehicle shuddered, and the contact heard an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic diagnosed the vehicle and determined that there were metal shavings inside the engine oil and that the engine needed to be repaired or replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.

This is a 2012 sonata hybrid. The vehicle popped under the hood when my wife was driving to visit her father. My son opened the hood and fire started shooting out from next to the exhaust manifold. The car was just into Gurnee Hyundai for service. They had the car for a month and a half. I still don't think that they did anything when they had it. Anyway, the car burnt completely to the ground in the front engine area. I already contacted Hyundai America, and, even Hyundai and South Korea. This happened on September 8th. I have pictures, I also have the warranty individual who inspected the car before the dealer worked on it, or I have the warranty information. They have the documentation.

My car was stolen it is Hyundai sonata 2012 although anti software has been upgraded . It is been 10 days since then my car was not recovered.

Steering has a clunking/clicking sound when turning left or right. It has gotten worse from when I noticed it. At first I could hear a faint rattling sound when going over bumps in the road (more noticeable in colder time of the year). Now for the past 2-3 years it’s very noticeable and makes clunking like noise every time turning even when parked. When I first heard the faint noise my mechanic couldn’t hear it. He said I have to hear it to know for sure but said it’s possibly the steering column And at that time he priced it at $500 I’m sure it’s more now with this economy. I didn’t get it fixed bc he wasn’t sure and I didn’t want to pay to get it fixed if that wasn’t the problem. I had no idea I could file this complaint otherwise I would have done it sooner! This problem started January 2019. Also the gas gage will blink and say I have no gas even tho I filled up. The sensor to gaging the gas I believe is faulty. Hard to show a mechanic because it does it randomly starting the car, while driving, after filling up to name a few. Then the lines will fill in while driving, stopped at a traffic light/stop sign, starting the car. It will stay good for a while and act up again. This has been doing it so long I’d say it started a few years after owning so around 2015 about 45,000 miles. I’m lucky that I have jobs 5-10mins from my home I haven’t put on miles that most do. Again I would have put in a complaint if I knew of this site. Anyone driving this car could cause an accident if it runs out of gas in the middle of driving.

Hybrid System Warning – Safely Stop And Do Not Drive Notification Notification has been going on for two weeks and no resolution has been provided. No error codes show up but I lose control of the vehicle