2018 HYUNDAI SONATA Complaints

TL* THE CONTACT OWNS A 2018 HYUNDAI SONATA. WHILE DRIVING 50 MPH, THE HEADLIGHTS FLASHED AND THE BRAKE AND REVERSE LIGHTS WENT OUT. THE CONTACT COULD NOT SEE THE ROAD AND SMELLED AN ABNORMAL BURNING ODOR. THE VEHICLE WAS TAKEN TO STANLEY PARMA HYUNDAI (7115 BROOKPARK RD, PARMA, OH 44129, (216) 749-2525) WHERE IT WAS DIAGNOSED THAT THE KNOCK SENSOR NEEDED REPLACING. THE VEHICLE WAS REPAIRED FIVE TIMES; HOWEVER, THE FAILURE RECURRED EACH TIME. THE VEHICLE WAS THEN TAKEN TO ELYRIA HYUNDAI (845 LEONA ST, ELYRIA, OH 44035, (440) 374-8700) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED AN UPDATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 70,000.

WHILE DRIVING CRASH WARNING, ABS, TRACK AND CHECK BRAKES WARNING LIGHTS WOULD COME ON. HYUNDAI DEALER INITIALLY REFLAGGED ECO BUT LIGHTS CAME BACK. DEALER HAD CAR FOR SEVERAL DAYS AND AFTER CHECKING WITH HYUNDAI TECH CENTER AND GOT TEST CODES C2402 C1741 AND C1360 AND SYSTEM FOUND CONNECTION AT ABS MODULE. ALLEGED FIX WAS TO REPAIR ABNORMAL CONNECTION / CONNECTOR AT ABS MODULE. CAR IS HYUNDAI SONATA 2 LITER TURBO WITH 19639 MILES WHEN BROUGHT TO DEALER FOR DIAGNOSTICS AND REPAIR. WE HAVE PICTURES OF ERROR LIGHTS ON OUR CELL PHONE.

TL* THE CONTACT OWNS A 2018 HYUNDAI SONATA. WHILE EXITING THE INTERSTATE AT 60 MPH, THE VEHICLE WENT INTO LIMP MODE, JERKED, AND FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AUFFENBERG HYUNDAI (LOCATED AT 1300 CENTRAL PARK DR, O'FALLON, IL 62269, (618) 622-9001) WHERE IT WAS DIAGNOSED THAT THE NOX SENSOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOR THE THIRD TIME. THE CONTACT ALSO STATED THAT THE TECHNICIAN RESET THE COMPUTER, THE WIRING HARNESS WAS REPLACED, AND THE NOX SENSOR WAS CLEANED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO AN UNKNOWN DEALER IN TX, BUT THE FAILURE CODE COULD NOT BE RECREATED. THE DEALER RESET THE COMPUTER AND REPLACED THE NOX SENSOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 15894913. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNED A 2018 HYUNDAI SONATA. THE CONTACT WAS ALERTED BY THE POLICE AND FIRE DEPARTMENTS AT 4:00AM THAT HER VEHICLE CAUGHT FIRE. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE CONTACT WANTED TO OBTAIN A FIRE REPORT TO VERIFY IF THE FIRE ORIGINATED FROM THE ENGINE. THE INSURANCE COMPANY WAS NOT NOTIFIED. THE CONTACT LATER RECEIVED NOTIFICATION OF THE MANUFACTURER'S SERVICE CAMPAIGN NUMBER: 953 (ECM & CLUSTER UPDATE-ENGINE MONITORING LOGIC PRODUCT IMPROVEMENT). ROGERS AUTO GROUP CHICAGO (2720 S MICHIGAN AVE, CHICAGO, IL 60616, (312) 620-1340) WAS CONTACTED AND WAS WAITING FOR THE MANUFACTURER TO PROVIDE GUIDANCE WITHIN 48 HOURS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

FROM THE TIME OF PURCHASE IN JUNE 2018, THE LOW BEAM HEADLIGHTS ARE AIMED VERY LOW AND PROJECT ONLY 15 TO 20 FEET IN FRONT OF THE CAR. WHEN TRAVELING ON DARK ROADS, IT ALLOWS FOR NO REACTION TIME TO ANY HAZARDS, SUCH AS ANIMALS OUR PEDESTRIANS. HYUNDAI CLAIMS IT IS DESIGNED TO NOT BLIND ONCOMING DRIVERS, BUT THIS POSES A DANGER TO THE OCCUPANTS OF MY CAR AND ANYONE THAT MAY BE NEAR THE CAR.

ON FRIDAY, MAY 31, 2019, WHILE DRIVING HOME FROM WORK, I NOTICED MY VEHICLE BEGAN TO SHAKE WHILE DRIVING. (CAR HAS 14K MILES) I CALLED GOSSETT HYUNDAI AT COVINGTON PIKE AND WAS TOLD IT WAS PROBABLY A ROTOR OR A SPARK PLUG AND TO BRING IT IN SATURDAY MORNING. SATURDAY MORNING, WHILE DRIVING TO THE DEALERSHIP, THE BLUELINK LIT UP SAYING MY CAR NEEDED TO BE SERVICED. I DROVE THE VEHICLE TO GOSSETT HYUNDAI AT MT. MORIAH. AFTER GOING BACK AND FORTH (IN FRONT OF THE TECH) THEY AGREED TO RUN A DIAGNOSTIC (BECAUSE I TOLD THEM I WAS WORRIED ABOUT DRIVING MY CAR TO THE COVINGTON PIKE LOCATION), AND THE TECH INFORMED ME THAT HE WAS A TECH AND HE COULD RUN THE DIAGNOSTIC. AFTER RUNNING THE DIAGNOSTIC, I WAS TOLD THAT ONE OF MY CYLINDERS WAS NOT FIRING. AFTER SOME PERIOD OF TIME, THEY LOCATED AN IGNITION COIL IN THE PARTS ROOM AND REPLACED IT. THE CAR STILL WAS NOT RUNNING CORRECTLY, I WAS INFORMED THAT THE CAR NEEDED A SPARK PLUG BUT THEY WOULDN'T HAVE ONE UNTIL TUESDAY, JUNE 4, 2019. AFTER THE DEALERSHIP RECEIVED THE SPARK PLUG AND INSTALLED IT (I GUESS?), THE CAR WAS STILL SHAKING AND NOT RUNNING CORRECTLY. SOMETIME JUNE 5 OR 6TH, THEY CALLED HYUNDAI MANUFACTURING AND HAVE BEEN RECEIVING INSTRUCTION FROM THE MANUFACTURER DIRECTLY TO RUN LEAK TESTS. I WAS INFORMED THAT THEY ALSO USED A CAMERA TO LOOK DOWN IN THE CYLINDER AND THAT IT HAS 'SCARRING' WHICH COULD BE FROM FLUID GETTING INSIDE? I HAVE ALSO BEEN TOLD THAT IT IS PROBABLE THAT MY CAR WILL NEED A COMPLETE NEW ENGINE. IT HAS BEEN 2 WEEKS AND THE DEALERSHIP IS WORKING CLOSELY WITH THE MANUFACTURER TO SEE WHAT NEEDS TO BE DONE.

DRIVING ON AN EXPRESSWAY AND TRAVELING APPROX 60MPH THE REAR DRIVERS SIDE TIRE BLEW OUT I DID NOT STRIKE A POT HOLE AND THE CORRECT TIRE PRESSURE AS PER THE DOOR PANEL WAS IN THE TIRE. I MANAGED TO GET THE CAR OFF THE HIGHWAY WITHOUT FURTHER INCIDENT.

DRIVING AND ENGINE LIGHT STARTED FLASHING AND I COULD NOT KEEP UP WITH THE SPEED LIMIT AS THE CAR WOULD ONLY GO ABOUT 20 MPH. THE CAR SAYS "POSSIBLE CONDITION WITH YOUR ENGINE CONTROL SYSTEM HAS BEEN DETECTED" CAR WAS IN MOTION ON CITY STREET.

I PURCHASED THE 2018 HYUNDAI SONATA 2.0T ON 8/27/18. AFTER WE WERE ABLE TO EXPERIENCE DIFFERENT DRIVING CONDITIONS AND SITUATIONS, MY HUSBAND AND I NOTICED THAT (1) AT NIGHT, WHILE DRIVING ON THE HIGHWAY, THE WINDSHIELD APPEARED VERY DARK AS IF IT WAS HEAVILY TINTED,AND MAKING IT DIFFICULT TO SEE THE ROAD. (2) WHEN DRIVING ON HIGHWAY OR ROAD, WITH NORMAL BEAM HEADLIGHTS, WE NOTICED THAT THE LINE OF DEMARCATION FROM HEADLIGHT TO DARK ROAD WAS VERY CLOSE TO THE FRONT OF THE CAR. THE REASON GIVEN BY THE MAINTENANCE DEPT WAS THAT THIS WAS SO CARS IN FRONT WOULDN'T BE BLINDED BY THE HEADLIGHT. TO US, IT SEEMED THAT THE HEADLIGHTS WERE AIMED TOO LOW. I SHOULD BE ABLE TO SEE MORE THAN 20 FEET IN FRONT OF MY CAR. WE WERE TOLD THAT NOTHING COULD BE DONE. ALSO, WHEN MAKING A TURN, THE AREA OPPOSITE THE DIRECTION OF THE TURN IS COMPLETELY DARK BECAUSE OF THE WAY THE HEADLIGHTS WORK ON A TURN. THIS IS EXTREMELY DANGEROUS-SHOULD SOMEONE DECIDE TO WALK THERE OR IF THERE IS AN ANIMAL, I WILL NOT BE ABLE TO SEE ANYTHING. AGAIN I WAS TOLD THERE WAS NOTHING THEY COULD DO. (3) MY HUSBAND PUT RAIN-X ON ALL THE WINDOWS OF THE CAR. IT WORKED ON EVERY WINDOW EXCEPT THE WINDSHIELD. WE THOUGHT THERE WAS SOME SORT OF COATING PLACED BY THE MANUFACTURER. I WAS TOLD NO THERE WAS NOT. THEY COULD NOT UNDERSTAND WHY THE RAIN-X DIDN'T TAKE. THEY TOLD ME THAT THEY SPENT QUITE A BIT OF TIME "SCRAPING THE WINDSHIELD", BUT NOTHING CAME OFF. WE STILL DO NOT KNOW WHY IT SHOULD DO THAT. (4) I NOTICED. WHETHER I WAS DRIVING IN SMART OR SPORT MODE, THEIR IS AN ANNOYING HESITATION WHEN I STEP ON THE GAS. WHEN THE STOPLIGHT TURNS GREEN, IT TAKES SEVERAL SECONDS BEFORE THE CAR IS ABLE TO MOVE AT NORMAL SPEED. WE WERE TOLD THAT THEY RECEIVED LOTS OF COMPLAINTS ABOUT THAT, BUT NO OFFER FOR A FIX.

MY 2018 HYUNDAI SONATA HYBRID LIMITED WAS INVOLVED IN A MVA ON 4:19/19. IT WAS A FRONT RIGHT IMPACT THAT INCLUDED THE PASSENGER SIDE, RIGHT FRONT TIRE AND RIM AND THE PASSENGER DOOR. IT WAS A HARD IMPACT. NONE OF THE AIRBAGS DEPLOYED. I WAS DRIVING STRAIGHT AT ABOUT 45 MILES PER HOUR ON AN 8 LANE DIVIDED CITY HIGHWAY. THE OTHER VEHICLE CAME OUT OF A SHOPPING CENTER TO THE RIGHT, CAME OVER 2 LANES THEN HIT ME AS I WAS DRIVING IN THE 3. THE OTHER DRIVER WAS GIVEN A TICKET FOR AN IMPROPER LANE CHANGE, CAME INTO MY LANE AND HIT MY VEHICLE.