2011 HYUNDAI SONATA Complaints

I am filing this complaint regarding a catastrophic engine failure in my 2011 Hyundai Sonata. According to Hyundai’s own documentation, Service Campaign 953, issued in 2018, was never performed on this vehicle. This campaign addresses the risk of connecting rod bearing failure caused by residual metal debris in the crankshaft oil passages.

Good day, please note that most of my communication with Hyundai has been over the phone. I sent one an email shortly after the event, and after following up on the phone, I received this following string separately. I can forward you more along the way, but Hyundai is in possession of the call recordings. I was hoping they would cover my repairs, my engine had a lifetime warranty, but during this process I learned that there was a recall for this car that I was never aware of as the new owner. I needed a software update to get any repairs covered. Please reach out to me for more info!

The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the engine started to overheat, with the check engine and temperature warning lights illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 184,000.

In summer of 2023 my car 2011 Sonata Hybrid quit running and would not start. My granddaughter had used the car to go to Oklahoma City for a tennis tournament. Her life was at risk because she was coming back in the evening and was alone. The next day I had the car towed to Ada Oklahoma and then called dealership and had it towed to Ardmore, Oklahoma where I had purchased the car new in 2011. The car was at the dealership for 6 months. The vehicle was inspected at the dealership. There were no warning lights or symptoms of the failure prior to the breakdown. I am an 80 year old female that knows nothing about a car engine and they talked to me like I was a mechanic. I still do not know why my claim was denied but was told that I did not have a claim. I had to rent a car to get to work for several months and was out the money to have my car towed 2 times. Not to mention the strain of being without my car for 6-7 months. I finally just gave up until I read about all these other people having trouble with Hyundai also.

I bought this car from someone in April of 2024 and the person who i bought it from said everything was perfectly fine, they brought it to the Hyundai dealership and according to the mechanic there the engine was fine….i have taken care of the engine since i bought the car, kept up with oil changes and everything….until a few days ago when the whole thing ceased up on me while driving down the road to my sons school. I wasnt going fast either, the speed limit is 40mph where i was when it happened, but I’m glad i have quick reflexes because otherwise we would have wrecked the car. Everything shut off on me and now its knocking. There is alot of metal shavings in my oil and my mechanic tried to drain it a few times to get the debris out of the oil but it does no good.

The contact owns a 2011 Hyundai Sonata. The contact stated while driving at an undisclosed speed, the driver's air bag warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed air bag clock spring. The contact was informed that the driver's air bag clock spring needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the contact was informed that the repair was not covered under recall. The contact had received an unknown recall notification previously for the air bag. The contact was informed that he was nine days late for the coverage of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under repair. The failure mileage was unknown.

My daughter was driving her 2011 Hyundai Sonata on the freeway at 65mph when the engine light came on and car simultaneously slowed to a stop on 8/21/25 creating significant danger to my daughter and other drivers on the road. There were no prior warnings or indications, and car just had an engine check performed in June 2025. Had it towed to Hyundai on 8/22/25 and Hyundai completed an engine check and it failed. Hyundai told us they'd cover it under the extended warranty if only we could provide complete maintenance records. We were unable to satisfy their record request threshold, as we are not the only owners of this 14-year-old vehicle, so they've requested $10,000 to replace the engine instead. The 2011 Hyundai Sonata is part of the Theta II engine family that has been subject to multiple recalls, class-action lawsuits, and federal investigations due to catastrophic engine failures.

There was a 2011 Hyundai Sonata Hybrid transmission-related shift cable recall, Campaign 123, which covered certain 2011-2014 Sonatas (including some 2011-2015 Hybrids). The recall addressed the potential for the transmission shift cable to detach from the shift lever pin, which could prevent the car from being fully in park and potentially lead to rollaway

The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from under the hood. No warning lights were illuminated. In addition, the contact stated that while attempting to start the vehicle, the engine hesitated while turning over. The vehicle was towed to a local dealer, where it was diagnosed, and determined that the long block kit and engine needed to be replaced. The contact was advised that due to the mileage and aftermarket engine in the vehicle, the recall repairs were denied. The contact related the failure to Hyundai Service Campaign: 953. The manufacturer was made aware of the failure. The failure mileage was approximately 216,301.

The affected component is the engine/rod bearing (Theta II 2.4L). My 2011 Hyundai Sonata stalled and the engine locked up twice in live traffic (March 2025 and July 2025). The vehicle is available for inspection if needed. This created a serious safety risk to me and others on the road, as the stall occurred on [XXX] at highway speeds. This failure could have been catastrophic had it happened on the DC/Baltimore Beltway or another high-traffic roadway. Hyundai’s system shows Recall 132 was marked complete at very low mileage (around 32,000 miles), but my vehicle later developed oil consumption and stalling consistent with rod bearing failure. Capitol Heights Hyundai noted a warranty pre-authorization (PA) in March 2025 and told me Hyundai needed my mailing address “for the claim,” but later said it was a typo and that no record exists. The dealership charged me for a diagnostic but did not inspect the vehicle for rod bearing failure, despite symptoms consistent with Recall 132. Annapolis Hyundai, where the car was purchased as a CPO, has admitted they have no documentation that Recall 132 was ever performed (no repair order, mileage, or technician notes). Yet Hyundai’s system shows Recall 132 marked “complete.” Without proof that the KSDS software or bearing inspection was done, I belive this recall should be considered open. Hyundai Consumer Affairs has stated that I must pay for towing and diagnosis before they will investigate, with possible reimbursement later. This conflicts with federal law (49 U.S.C. § 30120), which requires recall diagnosis and repair at no cost to the consumer. Prior to the failures, my vehicle had a history of oil consumption and “no oil on dipstick” findings, which are known precursors to rod bearing failure. No warning lamps appeared before the stalls. I am requesting NHTSA’s assistance in requiring Hyundai to provide documentation or reopen Recall 132 and perform a no-cost inspection/repair to ensure this vehicle is safe to operate INFORMATION REDACTED PURSUANT TO THE FREEDOM OF