2014 HYUNDAI SONATA Complaints

TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V137000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (XXXXX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID. PARTS OF THIS DOCUMENT WERE REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

ON 4/24/19 AT APPROXIMATELY 5:00PM, I WAS DRIVING DOWN A BUSY CITY DRIVING WHEN MY CHECK ENGINE LIGHT CAME ON FOLLOWED BY ALL OF THE LIGHTS ON THE DASHBOARD BLINKING. I DROVE INTO A PARKING LOT AND MY CAR COMPLETELY SHUT DOWN ON ME. IT WOULD NOT TURN ON OR START AT ALL. I HAD TO USE MY CAR INSURANCE TO HAVE MY CAR TOWED TO MY FRIENDS HOUSE BECAUSE THE HYUNDAI DEALERSHIP WAS NOT WITHIN THE TOWING RANGE TO BE COVERED BY MY INSURANCE. I CALLED THE HYUNDAI DEALERSHIP SERVICE DEPARTMENT AT THE VERY BEGINNING OF THE NEXT DAY, 4/25/19. THE DEALERSHIP CAME AND TOWED MY CAR TO THE DEALERSHIP. AFTER THE INSPECTION, I WAS NOTIFIED THAT I SUFFERED AN ENGINE FAILURE AND THE ENGINE HAD TO BE REPLACED. I WAS PROVIDED WITH A RENTAL CAR, WHICH I CAN USE UNTIL MY CAR IS FIXED, BUT HYUNDAI WILL NEED TO SEND THEM A NEW ENGINE SO THEY DONT KNOW YET WHEN THE CAR WILL BE FIXED. I WAS ALSO TOLD THAT I WOULD HAVE TO PAY FOR THE HOSES, GASKETS; ANYTHING THAT WASN'T EITHER A BLACK SURFACE OR METAL BECAUSE THE WARRANTY DOES NOT COVER THOSE. THE ESTIMATE FOR ME TO PAY WOULD BE AROUND $300. ALSO, DURING THE INSPECTION FOR THE ENGINE, I WAS TOLD THE AXELS WERE LEAKING AND THOSE NEEDED TO BE REPLACED INCLUDING ALL OF THE COMPONENTS OF THE BRAKE SYSTEM. I WOULD HAVE TO PAY THE $50 DEDUCTIBLE AND THE WARRANTY WOULD COVER THE REST. WHEN THE CAR COMPLETELY SHUT DOWN WHILE IT WAS STILL MOVING WAS VERY UNSAFE, ESPECIALLY DURING RUSH HOUR TRAFFIC.

2014 HYUNDAI SONATA WAS DROPPED OFF TO NEARBY HYUNDAI DEALERSHIP FOR SCHEDULED RECALL APPOINTMENT CAMPAIGNS 180, 953, 160, 162, AND 946 ON 04/24/2019. DEALERSHIP COMMUNICATED TO ME ALL RECALL INSPECTIONS WERE MADE, AND NO FURTHER REPAIRS OR REPLACEMENTS TO THE CAR WAS NEEDED AT APPROXIMATELY 11:30AM ON 04/24/2019. CAR WAS THEN PICKED UP THROUGH THE SALES DEPARTMENT AT MY EARLIEST CONVENIENCE ON 04/25/2019 AT APPROXIMATELY 7:00PM. AFTER DRIVING 9 MILES ON A 55MPH STREET, MY CAR LOST IMMEDIATE ACCELERATION/POWER CAUSING THE SPEED TO REDUCE WITHOUT WARNING, AND WITHOUT BRAKE LIGHTS ACTIVATED (WITNESS TO THIS IS THE INDIVIDUAL WHO DROVE ME TO THE DEALERSHIP TO PICK UP THE CAR, AND WAS CURRENTLY DRIVING BEHIND ME AT THE TIME OF THE INCIDENT). AFTER IMMEDIATE LOSS OF ACCELERATION/POWER (THE CAR WAS MOVING AT 55MPH), THE CHECK ENGINE LIGHT BEGAN BLINKING. THE CAR WAS IMMEDIATELY MOVED OFF THE ROAD, AND A BURNING SMELL WAS DETECTED AFTER REMOVING MYSELF FROM THE VEHICLE. AS THE SERVICE DEPARTMENT WAS UNAVAILABLE, THE SALES DEPARTMENT FROM WHO GAVE ME MY CAR WE'RE UNABLE TO PROPERLY ASSIST ME WITH RECEIVING A TOW BACK TO THE DEALERSHIP, AND PROVIDE ME WITH A LOANER CAR FOR THE CARS INABILITY TO BE DRIVEN. AT APPROXIMATELY 8:50PM, A TOW ARRIVED TO TAKE THE VEHICLE BACK TO HYUNDAI'S DEALERSHIP IN WHICH THE RECALL INSPECTIONS AND CAMPAIGNS WERE PERFORMED. DEALERSHIP APPROVED A RENTAL FOR THE FOLLOWING DAY, YET UNAVAILABLE/UNABLE TO BE APPROVED UNTIL THE SERVICE DEPARTMENT RE-OPENED. CURRENTLY, THE DEALERSHIP HAS ME IN A RENTAL CAR THROUGH ENTERPRISE, COVERING THE COST EXCEPT FOR $1.00 A DAY (WHICH IS TO BE PAID BY ME). MORE SO, AS THIS IS NOT MY CAR, AN ADDITIONAL COVERAGE CHARGE OF $9.00 PER DAY WAS REQUIRED TO INSURE ME COVERAGE IN THE EVENT THE RENTAL IS INVOLVED IN AN UNEXPECTED ACCIDENT. AS OF 04/28/2019, I AM WAITING TO HEAR AN UPDATE FROM THE DEALERSHIP ABOUT MY CAR.

BRAKE LIGHTS KEEP BURNING OUT AND HAVE MELTED THE PLASTIC UNIT. THE DRIVERS SIDE WILL NOT WORK EVEN WITH NEW LIGHT BULBS. I HAVE TO KEEP REPLACING THE FUSES FOR THE CIGARETTE LIGHTERS, WHEN I TURN OFF THE CAR, THE ACTUAL LIGHTS INSIDE DO NOT TURN OFF SO I HAVE TO CONTINUE TO START AND TURN OFF THE CAR UNTIL IT EVENTUALLY SHUTS OFF. WHEN IDLING FOR TOO LONG, THE VEHICLE SMELLS OF GAS TO WHERE I GET A HEADACHE.

THE BACK DOOR ON THE DRIVERS SIDE WILL NOT CLOSE. THERE IS A PROBLEM WHERE THE CLOSE/LOCK LATCH WILL NOT LATCH. THE DOOR FLIES OPEN AND HAS TO BE BUNGIE CORDED INSIDE THE CAR TO REMAIN CLOSED. THE DOOR WILL NOT LATCH TO CLOSE.

WAS DRIVING MY CAR AT 60 MPH ON FREEWAY AND SUDDENLY CAR'S SPEED DROPPED TO 20 MPH WITH CHECK ENGINE LIGHT (MIL) BLINKING. ALSO CAR WAS HESITATING AND WASN'T GOING BEYOND 20 MPH AFTER THAT. THIS HAPPENED ON LAST FRIDAY 4/19/2019. I GOT MY CAR TOWED TO DEALERSHIP (FRED BEANS HYUNDAI OF DOYLESTOWN, PA) ON 4/20/2019. I WAS INFORMED THAT THERE WAS AN ISSUE WITH THE KNOCK SENSOR HARNESS AND IT HAS BEEN REPLACED UNDER CAMPAIGN T3G. I PICKED UP MY CAR FROM THE DEALERSHIP YESTERDAY 4/23/2019 BUT MY CAR IS STILL HAVING KNOCKING SOUND, CAR IS HESITATING AND I GOT THE ENGINE LIGHT(MIL) BACK UP AGAIN TODAY 4/24/2019.

I WAS DRIVING THE CALL AT ABOUT 50 MPH AND SUDDENLY CHECK ENGINE LIGHT (MALFUNCTION INDICATOR LAMP) STARTED BLINKING AND CAR WENT INTO THE REDUCED POWER AND ACCELERATION. I HAD TO TOW MY CAR TO HYUNDAI DEALERSHIP AND ITS BEING REPAIRED UNDER HYUNDAI RECALL CAMPAIGN 953

AROUND 115,000 MILES MY 2014 SONATA DEVELOPED A LOUD CLICKING FROM STEERING COLUMN WHEN TURNING OR GOING OVER SHARP BUMP. STEERING HAS DEVELOPED SOME "PLAY" (NO STEERING RESPONSE) IN WHEEL-NEUTRAL POSITION. PROBLEM IS GETTING WORSE OVER TIME.

ON 4/13/19 I DROVE TO PA. WHEN I WAS ON MY WAY BACK RIGHT BEFORE THE COMMODORE BARRY BRIDGE I GOT INTO THE RIGHT LANE EXIT 4 ON TO 322 EAST TOWARDS NJ WHEN MY CAR DROPPED GEAR AND THEN MY CAR ENGINE SHUT OFF WHILE IN MOTION GOING ABOUT 40MPH WITHOUT WARNING. WHEN I LOOKED AT THE DASHBOARD ALL OF MY LIGHTS WERE ON, THE CHECK ENGINE, OIL, TRANSMISSION,ETC. LUCKILY I WAS NOT ON THE BRIDGE YET AND PULLED INTO THE SHOULDER LANE. I TRIED TO START MY CAR AGAIN AND IT SHUDDERED THEN CAME ON AND REMAINED ON FOR ABOUT 10 SECONDS BEFORE IT DIED YET AGAIN. I HAD TO GET MY CAR TOWED TO MT. LAUREL NJ WHERE A MECHANIC TOLD ME THERE WAS NOTHING WRONG WITH MY CAR THAT THEY COULD FIND AND THAT ALL THEY COULD FIND WAS THAT I WAS A LITTLE LOW ON OIL. THIS IS THE SECOND TIME THIS HAS HAPPEN WITH THIS VEHICLE. THE FIRST TIME THIS OCCURRED WAS ABOUT A YEAR AGO, I WAS PULLING OUT OF MY DRIVE WAY WHEN MY CAR SUDDENLY DIED AND JUMPED OUT OF GEAR EVEN WHEN IT WAS IN PARK THE CAR WOULD NOT STAY STILL. I HAD TO PUSH THE CAR TO THE CURB WHERE I APPLIED THE HANDBRAKE. I HAD THE CAR TOWED TO BURNS HYUNDAI DEALERSHIP NEAR MT. LAUREL WHERE THEY TOLD ME THAT MY FRONT AXLE HAD PULLED MY CAR OUT OF GEAR, WHICH DID NOT EXPLAIN WHY THE ENGINE DIED. I HAD TO REPLACE THE AXLE AGAIN. WHEN I TOLD BURNS HYUNDAI THAT THERE WAS A RECALL ON THIS VEHICLE THAT INCLUDED THE ENGINE AND THE TRANSMISSION WHICH APPLIED TO MY SITUATION THEY TOLD ME MY VIN NUMBER WAS NOT ON THE LIST OF CARS WITH THAT SPECIFIC RECALL WHEN I CLEARLY TOLD THEM THAT IT WAS HAPPENING TO MY CAR. THEY TOLD ME THAT THERE WAS NOTHING THEY COULD DO AND THAT THE CAR "SEEMED FINE" AS FAR AS THEY COULD TELL. CLEARLY THE CAR IS NOT FINE REGARDLESS WHAT THESE MECHANICS ARE SAYING OTHERWISE I WOULD NOT BE BREAKING DOWN WHILE DRIVING. BEING AT 87,348 MILES THIS CAR SHOULD NOT BE EXPERIENCING A BREAKDOWN WITHOUT WARNING TWICE WITHIN TWO YEARS

BREAK LIGHTING ASSEMBLY AND WIRING HARNESS MELTS DURING NORMAL OPERATION. UNABLE TO REPLACE BULBS BECAUSE LIGHTING ASSEMBLY MELTS TO THE SOCKET OR THE SOCKET MELTS OVER THE BULB METAL BASE. THIS CAUSES BREAK LIGHTS TO FAIL WITHOUT THE OWNER KNOWING. WHICH COULD RESULT IN ACCIDENT DUE TO NO BREAK LIGHTS ALSO THE TRACTION CONTROL SYSTEM CAN BE EFFECTED BY THIS SHORT BY SHORTING OUT THE BREAK LIGHT RELAY.