2013 HYUNDAI SONATA HYBRID Complaints

The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 20V746000 (Engine) however, the part to the recall repair was not yet available. The contact stated while her son was driving 30 mph, smoke entered the cabin of the vehicle from the floorboard. The contact stated the "Do not drive vehicle" message was displayed on the instrument panel. The contact parked on the side of the road for 30 minutes before continuing the drive to his residence. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS TAKEN TO CRAIN HYUNDAI OF FAYETTEVILLE (1919 FOXGLOVE DR, FAYETTEVILLE, AR 72704, (479) 439-9878) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. WHILE DRIVING 20 MPH, THE CONTACT STATED THAT THE VEHICLE STARTED SPUTTERING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON OAKS HYUNDAI (1985 RIVER OAKS DRIVE, CALUMET CITY, IL 60409) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY WAS FAULTY AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V7460000 (ENGINE). THE FAILURE MILEAGE WAS 77,946.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT MODERN HYUNDAI OF CONCORD LOCATED AT 965 CONCORD PKWY S, CONCORD, NC 28027, (704)262-4408 EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THERE WAS A GRINDING SOUND COMING FROM ENGINE. VIN TOOL CONFIRM PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAFONTAINE HYUNDAI (1847 S TELEGRAPH RD, DEARBORN, MI 48124, (313) 486-2801) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE HYBRID SYSTEM WARNING ILLUMINATED. THE VEHICLE WAS TOWED TO LAKELAND HYUNDAI (1500 W MEMORIAL BLVD, LAKELAND, FL 33815) AND WAS DIAGNOSED AS A BLOWN HEAD GASKET FAILURE. THE CONTACT INFORMED THE DEALER THAT THE FAILURE WAS RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER FOR SEVERAL WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE CONTACT WAS INFORMED THAT IF THE FAILURE WAS NOT RELATED TO THE RECALL IT WOULD BE AN OUT OF POCKET EXPENSE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 100,700. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOSS MOTIVE POWER AND THE SPEED WAS REDUCED. AFTER STOPPING ON THE SIDE OF THE ROADWAY, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE FROM THE ENGINE. THE VEHICLE WAS TOWED TO DEALER SOUTHERN STATE HYUNDAI OF RALEIGH LOCATED AT 2511 WAKE FOREST RD, RALEIGH, NC 27609, WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 138,000.

WHILE DRIVING AND USING THE ACCELERATOR , THE RPM WOULD REV UP BUT THE CAR WOULD NOT MOVE. THE CAR WOULD THEN JERK BACK AND FORTH. ONLY ABLE TO GO APPROXIMATELY 10 MILES PER HOUR, BUT THE RPM WOULD GO AS HIGH AS 6K OR 7K RPM. DANGEROUS TO DRIVE. WHEN IDLE, ALSO FELT RPM GO UP AND JERKING MOTION.

ENGINE RECALL I WAS DRIVING HOME FROM WORK AND SUDDENLY LOUD TICKING SOUNDS STARTING COMING FROM THE ENGINE. THEN THE POWER ALMOST WENT TO NOTHING AND THE CAR STARTED SLOWLY DOWN (AS IF THE CAR HAD BEEN TURNED OFF (IT WAS STILL ON). THE CHECK ENGINE LIGHT CAME ON AND THE TICKING SOUND GOT LOUDER. I WAS ABLE TO SAFELY DRIVE OFF WITHOUT ANY ACCIDENTS. I GOT HOME AND CALLED SEVERAL MACHANICS TO SEE IF ANYONE COULD COME BY AND SEE WHAT'S GOING ON AS I DIDN'T FEEL SAFE TO DRIVE THE CAR. TODAY A MECHANIC CAME AND SAID THE FOLLOWING: CHECK ENGINE LIGHT ON. LOUD VALVE TRAIN NOISES AND FAINT KNOCKING CAN BE HEARD AT IDLE. DEAD MISFIRE ON ONE CYLINDER. NOISE IS MECHANICAL. ONE DTC RETURNED (PO365 - CAN SENSOR B CKT MALFUNCTION). PER MECHANIC - STRONGLY SUSPECT ENGINE IS IN EARLY STAGES OF COMMON FAILURE. INQUIRE W/MFG ENGINE RECALL. IT IS SHOWING SAME SYMPTOMS AS PREVIOUS YEAR RECALL FOR SONATA HYBRIDS AND ENGINE FAILURES. THERE IS LOW OF POWER AND LOUD TICKING NOISES FROM THE ENGINE.

AROUND A YEAR AGO (FEB 14, 2018), I RECEIVED A MESSAGE "HYBRID SYSTEM WARNING, PLEASE STOP NOW". MY CAR SHUT DOWN AND THANK GOD, I WAS PULLING INTO MY APARTMENT COMPLEX. MY CAR WAS INSPECTED AND WAS TOLD IT WAS THE TPS SYSTEM. THAT WAS REPLACED AND I WAS ON MY WAY. OVER 7 MONTHS AGO (JULY 2018), I RECEIVED THE SAME MESSAGE; "HYBRID SYSTEM WARNING, PLEASE STOP VEHICLE NOW". AFTER THE WARNING, MY CAR STOPPED IMMEDIATELY AND THIS TIME THE ROAD WAS CLEAR AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. AFTER THORNTON ROAD HYUNDAI INSPECTED MY CARE AGAIN, THIS TIME THEY STATED IT WAS THE MOTOR. AFTER OVER $5000 WORTH OF WORK HERE IT IS APRIL 2019 AND THE SAME WARNING. THIS TIME I WAS STRANDED ON A BUSY HIGHWAY. ONCE THE TOW TRUCK GUY GOT THERE, HE ESCORTED ME TO HIS TRUCK TO BE SAFE. I HAVE LOOKED INTO THIS WARNING OVER A YEAR AND NO ONE SEEMS TO KNOW THE PROBLEM. THIS SHOULD BE A RECALL AND ALL HYUNDAI DEALERS SHOULD BE MADE AWARE OF WHAT THIS WARNING IS. WE AS HYUNDAI OWNERS NEED ANSWERS AND HELP. I CANNOT AFFORD TO PUT MONEY INTO A CAR WHEN THE PROBLEM IS ONLY BEING PATCHED UP.