2017 HYUNDAI SONATA HYBRID Complaints

CAR CAUGHT FIRE WHILE DRIVING ON THE FREEWAY. DRIVER HAD ONLY BEEN DRIVING THE CAR FOR ABOUT 10 TO 15 MINUTES. GOT ON FREEWAY FROM DOWNTOWN HOUSTON AND WAS ON FREEWAY FOR LESS THAN 10 MILES. WITNESS SAID CAR WAS ON FIRE UNDER VEHICLE IN THE REAR OF THE HYBRID VEHICLE. DRIVER PULLED OVER TO FEEDER OF FWY AND CAR WOULD NOT GO INTO PARK SO HE TURNED VEHICLE OFF AND EXITED VEHICLE. DRIVER SAW CAR WAS ON FIRE AND RAN TO SAFETY.

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE BEGAN TO SHUDDER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD, TURN THE VEHICLE OFF, GET OUT THE VEHICLE, AND CHECK AS AN ABNORMAL ODOR APPEARED. THE VEHICLE WAS TOWED TO THE DEALER HOWEVER WHILE THE VEHICLE WAS BEING TOWED, THE TOW DRIVER INFORMED THE CONTACT THAT EVIDENCE OF FLAMES WERE PRESENT UNDER THE HOOD. THE VEHICLE WAS TOWED TO THE DEALER SANSONE AUTOMALL (90-100 ROUTE 1 N, AVENEL, NJ 07001 (866) 328-3333) WHERE IT WAS DIAGNOSED AND DETERMINE THAT THE ROD BEARINGS NEEDED TO BE REPLACED. THE ENGINE WAS REPAIRED HOWEVER THE FAILURE RECURRED AS THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSED TEST WHICH DETERMINED THE ENGINE COOLANT CYLINDER FAILED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN AND YEAR OF THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER DID NOT COMPROMISE A SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA HYBRID. THE CONTACT STATED WHILE DRIVING 55 MPH, THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND AS DESIGNED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO POWAY HYUNDAI (13910 POWAY RD, POWAY, CA 92064) TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF THE CONNECTING ROD BEARING FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

WHILE ACCELERATING, ESPECIALLY UP INCLINES, I WOULD HEAR A KNOCKING SOUND, FEEL VIBRATIONS, THE CHECK ENGINE LIGHT WOULD COME ON AND THE ACCELERATION WOULD NOT WORK. I WOULD COAST FOR A LITTLE BIT (UP TO ABOUT A MINUTE) BEFORE THE ACCELERATION WOULD WORK AGAIN PROPERLY. THIS CAUSES A VERY HAZARDOUS SITUATION AS OTHER VEHICLE BEHIND ARE STILL ATTEMPTING TO ACCELERATE WHILE I CAN NOT. THIS HAS HAPPENED TO ME AT LEAST 5 TIMES IN THE LAST MONTH AND A HALF. THE MANUFACTURERS SERVICE CENTER THAT I TOOK THE VEHICLE TO SAID THAT THEY COULDN'T REPRODUCE THE ISSUE SO THERE IS "NOTHING WRONG" WITH THE VEHICLE.

ON 7/17/19 MY CAR LOST POWER WHILE DRIVING ON CITY STREET. UNABLE TO STEER OR CONTROL VEHICLE. TOOK TO DEALER WHO SAID THERE WERE NO ERROR CODES SHOWN AND THAT IT WAS THE ELECTRIC OIL PUMP. ON 8/12/19, THE SAME THING HAPPENED WHILE DRIVING ON EXPRESSWAY. COMPLETE POWER FAILURE WHILE VEHICLE WAS IN MOTION. UNABLE TO STEER OR CONTROL CAR. TOOK BACK TO DEALER. AGAIN, NO ERROR CODES FOUND. THEY LATER CLAIMED THAT A RELAY HAD MELTED AND THAT WAS THE PROBLEM. ON 12/28/19, AGAIN DRIVING 70MPH ON BUSY EXPRESSWAY, VEHICLE LOST ALL POWER AND I WAS UNABLE TO STEER CAR. TOOK TO DEALER ON 12/29 AFTER IT HAPPENED A SECOND TIME IN TWO DAYS. THERE WERE UNABLE TO LOOK AT VEHICLE THAT DAY AND TOLD ME TO BRING BACK NEXT DAY. IT STALLED AGAIN WHILE I WAS LEAVING PARKING LOT, I ASKED THE MAINTENANCE TECH TO COME AND LOOK TO SEE WHAT WAS HAPPENING, HE REFUSED. DROPPED CAR OFF ON 12/30. ON 1/2/20, DEALER CALLED TO SAY NO ERROR CODES FOUND, AFTER DRIVING 100 PLUS MILES, WERE UNABLE TO DETERMINE CAUSE OF PROBLEM AND I SHOULD PICK UP MY VEHICLE. I EXPLAINED THIS IS UNACCEPTABLE. THEY CALLED ME BACK LATER CLAIMING IT IS THE ELECTRIC STEERING COLUMN PORTION OF MOTOR CONTROL POWER STEERING RACK AND WANT $1800 TO FIX. THIS IS A MAJOR SAFETY ISSUE, LOOSING COMPLETE POWER AND ABILITY TO STEER WHILE DRIVING. DEALER HAS DONE NOTHING TO REASSURE ME THAT THIS IS THE ACTUAL PROBLEM.

WHILE DRIVING ON THE HIGHWAY, A NOTICE WAS SHOWN ON THE DASHBOARD THAT THE HYBRID SYSTEM AND CRUISE CONTROL SYSTEM WERE NO LONGER FUNCTIONAL. THE VEHICLE THEN STARTED TO ACCELERATE, UPHILL, WITHOUT THE GAS PEDAL BEING ENGAGED. THE VEHICLE WAS TAKEN OFF THE HIGHWAY AND WHEN COMING TO A NEAR COMPLETE STOP THE VEHICLE STOPPED WORKING COMPLETELY. AFTER RESTARTING THE VEHICLE AND DRIVING IT TO A SAFE PLACE TO PARK A NOTICE INDICATED THE BREAKS WERE NO LONGER FUNCTIONAL. THE CAR WAS SUBSEQUENTLY TOWED. THE VEHICLE HAS HAD NUMEROUS REPAIRS SINCE AND IS STILL EXPERIENCING THE SAME ISSUE(S) AS OF 12/05/2019.

DRIVING TO WORK WHEN I HEARD A RATTLING NOISE AND ENGINE LIGHT CAME ON & OFF, THEN I SMELLED AND SAW SMOKE, SO IMMEDIATELY PULLED OUT OF THE FREEWAY TO THE NEAREST EXIT LUCKILY A PARKING LOT BEFORE THE CAR BURST INTO FLAMES.

MY VEHICLE HAS 65000 MILES AND THE STEERING WOULD FREEZE UP WHILE DRIVING ON A LOCAL STREET AND ALMOST HAD A COLLISSION. FIRST TIME I NOTICED THE PROBLEM WAS WHEN MY VEHICLE HAD 55000 MILEA AND IT WAS UNDER WARRANTY. THEY REPLACED A PART AT THAT TIME AND NOW JUST 2 MONTHS LATER I HAVE THE SAME PROBLEM BUT THE DEALERSHIP REFUSE TO FIX THE PROBLEM. IT IS A SAFETY ISSUE AND IT STARTED WHILE UNDER WARRANTY. CAN YOU PLEASE HELP ME WITH THIS MATTER.

MY CAR DOES NOT HAVE ANY WARNING SIGN OR SOUND WHEN AN ADULT PASSENGER DOES NOT HAVE THE SEAT BELT ON. I BOUGHT THE CAR AS NEW JAN LAST YEAR AND I DO NOT RECALL THAT THIS EVER WORKED. I DOUBLE CHECKED THE EXISTENCE OF THE PROBLEM DRIVING SLOWLY WITHIN THE CUL-DE-SAC. I HAVE AN APPOINTMENT WITH THE DEALERSHIP TOMORROW TO CHECK THE ISSUE. IT IS POSSIBLE THAT MANY OTHER CARS LIKE MINE HAVE THIS PROBLEM AND THIS MIGHT BE A CASE FOR A RECALL.

AFTER STOPPING AT A REST AREA ON 2 SEPARATE OCCASIONS, THE CAR REFUSED TO START AND A MESSAGE WAS DISPLAYED TO CHECK HEV SYSTEM. AFTER REPEATED TRIES TO START IT THE MESSAGE DISAPPEARED AND THE CHECK ENGINE LIGHT CAME ON. EVENTUALLY, THE CHECK ENGINE LIGHT WENT OFF, THE CAR SEEMED TO BE WORKING PROPERLY AND WE RESUMED OUR TRIP. WE TOOK THE CAR TO THE DEALER AND THEY CHECKED FOR ERRORS AND FOUND NONE. WE ARE RELUCTANT TO PUT THE CAR ON ANY MORE TRIPS OUT OF TOWN.