2013 HYUNDAI SONATA HYBRID Complaints

I WAS DRIVING ON A INTERSTATE AND SUDDENLY I SEE "HYBRID SYSTEM WARNING MESSAGE" + "CHECK CHARGING SYSTEM" WITH CONTINUOUS ALARM BEEP SOUNDS. I HAD TO IMMEDIATELY MOVE TO THE RIGHT MOST SHOULDER ON THE INTERSTATE (WHICH I WAS ABLE TO AS CAR WAS STILL ON WITH ENGINE RUNNING). ONCE, I MOVED TO THE SHOULDER, I TURNED OFF THE ENGINE AND RESTARTED THE CAR WITH CHECK ENGINE LIGHT. IT WOULD TURN ON FINE BUT WOULDN'T MOVE AND IMMEDIATELY IT THROWS UP THE ERROR. I HAVE ATTACHED THE PICS FOR REFERENCE. SINCE CAR DIDN'T TURN OFF IN THE MIDDLE OF HIGHWAY, I WAS SAFELY ABLE TO MOVE IT TO THE CURB. I CANNOT IMAGINE WHAT WOULD HAVE HAPPENED IF CAR HAD SHUT OFF. I HAD IT TOWED TO THE NEAREST DEALER AND THERE ARE WORKING ON IT. I JUST HAD A 45000 MILES FACTORY SERVICING WITH SAME DEALERSHIP WHERE THE CAR GOT TOWED TO AND THEY CHECKED ON ALL THE GREEN BOXES. WITHIN A WEEK, I HAD THIS ISSUE. THIS IS WHAT TROUBLING ME.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT STATED THAT THE VEHICLE WAS DRIVEN INTO THE GARAGE AND STOPPED FOR APPROXIMATELY 10 SECONDS BEFORE EXPERIENCING AN UNINTENDED ACCELERATION AND CRASHING INTO THE GARAGE WALL CAUSING SIGNIFICANT DAMAGE TO THE HOME. DURING THE INCIDENT, THE DRIVER HAD DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE CONTINUED TO SURGE FORWARD. ALSO, THE FRONT PASSENGER SIDE SEAT BELT MALFUNCTIONED CAUSING THE FRONT PASSENGER TO BECOME INJURED SUFFERING A MILD CONCUSSION THAT DID NOT REQUIRE MEDICAL ATTENTION A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. UPDATED 03/17/17*LJ THE CONSUMER STATED JUST PRIOR TO THE VEHICLE'S SUDDEN ACCELERATION THE ENGINE REVVED UP. NEITHER THE PASSENGER SEAT BELT NOR THE DRIVER'S SEAT BELT WERE OPERATIONAL. THE AIRBAGS DIS NOT DEPLOY. THE PASSENGER'S HEAD HIT THE DASHBOARD CAUSING NECK AND HEAD INJURIES. UPDATED 09/18/2017*JS

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. WHILE DRIVING 50 MPH, A WARNING INDICATOR ILLUMINATED DIRECTING THE CONTACT TO PLACE THE VEHICLE IN PARK. ALSO, THE BATTERY CHARGE WAS LOW. AFTER WAITING AN HOUR FOR CHARGING, THE VEHICLE JERKED AND BUCKED. THE WARNING INDICATOR ILLUMINATED AGAIN, STATING THAT THE BATTERY VOLTAGE WAS EXTREMELY LOW. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

CAR WAS PURCHASED ON 9/10/2016 USED. IT WAS DRIVEN FOR THREE DAYS. WHEN PUTTING THE CAR IN PARK THIS WARNING MSG CAME UP "HYBRID SYSTEM WARNING SAFELY STOP AND DO NOT DRIVE!". THIS HAPPENED A FEW TIMES THE CAR WAS TAKEN TO DEALERSHIP ON 9/19. THEY COULD NOT DUPLICATE SO IT WAS RETURNED. I WAS INFORMED IF IT HAPPENED AGAIN TO BRING IT IN. THE WARNING CAME ON AGAIN SO IT WAS TAKEN TO DEALERSHIP ON 10/09. THEY COULD NOT DUPLICATE IT AGAIN SO THEY HAD IT FOR A WEEK TESTED IT EVERY WAY POSSIBLE INCLUDING DRIVING IT FOR A WEEK. THEY CALLED A HYUNDAI REPRESENTATIVE AND THEY INFORMED THEM OF WHAT TO WATCH AND OR LOOK FOR AND TO NO AVAIL NOTHING. IT WAS GIVEN BACK TO ME A WEEK LATER AND I WAS INFORMED IF IT HAPPENS AGAIN DO NOT TURN IT OFF BRING IT STRAIGHT THERE TO OBTAIN A CODE. THIS ONLY HAPPENS WHEN PUTTING IT INTO PARK, AND A COUPLE OF TIMES IT WOULD NOT LET ME START THE CAR I HAD TO WAIT FIVE MIN OR SO, PUSH THE LOCK/UNLOCK ON THE FOB, ANOTHER TIME THAT DID NOT WORK I HAD TO GET OUT OF CAR LOCK IT GET IN CAR LOCK IT AND THEN LOCK/UNLOCK IT FROM WITH IN AND IT STARTED. NOT SURE IF ALL THAT CORRELATED WITH IT BUT IT WORKED. *TR

THE HYUNDAI SONATA HYBRIDS HAVE A BELT CALLED "HSG BELT" WHICH BROKE IN MY VEHICLE, CAUSING THE CAR TO DIE WHILE ON A VERY BUSY HIGHWAY. I WAS ON THE SIDE OF THIS HIGHWAY FOR 5 HOURS WAITING TO BE TOWED. THE DEALER COMMUNICATED THAT THE HSG BELT BROKE AND IS A PART THAT IS RECOMMENDED TO BE CHANGED EVERY 30,000 MILES. THAT IS REDICULOUS! THIS SHOULD BE A RECALL AS OWNERS ARE UNAWARE OF THIS PART GOING BAD IN SUCH A SHORT TIME. IT ALSO CAUSES SIGNIFICANT DAMAGE WHEN IT BRAKES ($1600). MOST IMPORTANTLY IT PUT ME IN A VERY DANGEROUS SITUATION. AT MINIMUM HYUNDAI SHOULD BE REQUIRED TO SEND ALL OWNERS A NOTICE COMMUNICATING THIS PART SHOULD BE REPLACED SO OFTEN! HYUNDAI NOW CONSIDERS THIS PART A "MAINTENANCE" PART, THUS IT ISN'T COVERED UNDER ANY WARRANTEE. IN MY OPINION THIS IS HYUNDAI MAKING AN ISSUE GO AWAY BY CALLING IT A "MAINTENANCE PART". IT IS DANGEROUS AND THE ISSUE OR REPLACEMENT IS NOT ADEQUATELY COMMUNICATED TO THE SONATA HYBRID OWNERS/BUYERS.

I WAS DRIVING MY VEHICLE OUT OF MY NEIGHBORHOOD, TRAVELING AT OR AROUND 25 MPH. AS I APPROACHED THE STOP SIGN THAT EXITS OUT TO THE MAIN ROAD, I APPLIED MY BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE VEHICLE WOULD NOT STOP. I IMMEDIATELY APPLIED THE EMERGENCY BRAKE, WHICH SLOWED THE VEHICLE BUT DID NOT STOP IT. I AVOIDED BEING HIT ON MY DRIVERS SIDE BY TRAFFIC AND WAS ABLE TO BRING THE VEHICLE TO A SAFE STOP IN THE CENTER MEDIAN OF THE MAIN CITY ROAD. NO WARNING LIGHTS OR CHIMES CAME ON NOTIFYING ME OF A BRAKE ISSUE. THE VEHICLE WAS TAKEN TO THE LOCAL HYUNDAI DEALERSHIP WHERE THEY HAD IT IN THEIR SHOP FOR 14 DAYS.

I WAS APPROACHING A RED LIGHT WHILE DRIVING IN CITY TRAFFIC, TRAVELING 35-40 MPH, WHEN I TOOK MY FOOT OFF THE GAS TO SLOW DOWN AND PREPARE TO STOP FOR TRAFFIC AND THE RED LIGHT. WHEN I APPLIED MY BRAKES, THE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE VEHICLE WOULD NOT SLOW DOWN OR STOP, WARNING CHIMES BEGAN TO GO OFF. I SWERVED TO AVOID HITTING SEVERAL VEHICLES IN FRONT OF ME AS I APPLIED THE EMERGENCY BRAKE, WHICH ONLY GAVE ENOUGH RESISTANCE TO SLOW BUT NOT STOP THE CAR. I WAS ABLE TO GET MY VEHICLE TO SLOW TO A STOP WHEN IT STARTED TO ROLL BACKWARDS, THE ONLY WAY I WAS ABLE TO KEEP THE VEHICLE FROM ROLLING BACKWARDS WAS TO SHIFT IT IN TO PARK. ONCE I WAS SAFELY STOPPED, I OBSERVED IN THE INFORMATION NOTIFICATION CENTER A BRAKE SYSTEM FAILURE MESSAGE, WHICH WAS THE REASON FOR THE WARNING CHIMES. I CONTACTED HYUNDAI ROADSIDE ASSISTANCE AND THEY TOWED IT TO THE NEAREST HYUNDAI DEALERSHIP. THIS IS THE 2ND COMPLETE BRAKE FAILURE IN 6 MONTHS, 9TH TIME IN AND OVER 30 DAYS, AND COUNTING, FOR BRAKE ISSUES.

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. WHILE DRIVING 25 MPH, A LOUD KNOCKING SOUND WAS HEARD FROM THE HOOD OF THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

HYBRID SYSTEM WARNING! SAFELY STOP AND DO NOT DRIVE. 1ST OCCURRENCE MILES - 42,143. 2ND OCCURRENCE MILES - 42,276 THIS IS THE SECOND TIME IN A WEEK I'M TAKING THE CAR INTO THE DEALER FOR THE SAME HYBRID MALFUNCTION. THE CAR GAVE ME THE HYBRID WARNING, THEN WHILE TRYING TO PULL THE CAR OVER SAFELY, THE CAR LOST ALL POWER AND STALLED. THIS OCCURRED ON A BUSY CITY STREET. STEERING IS ALSO AN ISSUE, THE CAR DOES NOT TRACK STRAIT. THE CAR'S STEERING CONSTANTLY HAS TO BE CORRECTED TO TRACK STRAIT.

CAR STOPPED IN THE MIDDLE OF LOCAL STREET ROAD AND NOT ABLE TO BE DRIVEN TO MOVE TO SIDE OF ROAD. CAR TOWED TO DELAER FOR REPAIR. WANT TO WARN ABOUT THIS DANGER TO OTHER OWNERS. WE WERE LUCKY SINCE NO ONE WAS BEHIND US WHEN THE CAR IMMEDIATELY STOPPED IN THE MIDDLE OF THE ROAD. CAR WAS REPAIRED BY DELAER AS FOLLOWS. TECH SCAN CODES AND FOUND CODES U1007, P1775, P1774. TECH CHECK A/T FLUID, RED COLOR, SMELL NORMAL. RESET CODES, CODES COME BACK. TSB PROVIDED BY TECH LINE. TECH FOLLOW TSB#14-HC-003, RESULT TO REPLACE OIL PUMP CONTROL UNIT AND RECHECK. AFTER REPLACING OIL PUMP CONTROL UNIT, SAME PROBLEM PRESENT. TECH REPLACE OIL PUMP, AND FOUND OPEN YELLOW WIRE FROM OIL PUMP UNIT TO OIL PUMP. CAR RUNS NORMAL AND NO CODES PRESENT AT THIS TIME. TECH TRY TO PUT THE OLD OIL PUMP AND PUMP MODULE BACK IN, PROBLEM HAPPENED AGAIN. TECH CONFIRM THE PUMP AND MODULE ARE BAD. NEW OIL PUMP AND MODULE REINSTALLED. CAR UNDER WARRANTY AND REPAIR WAS SUCCESSFUL. DELAER DID A GOOD JOB KEEPING ME INFORMED ON THE PROGRESS, EVEN THOUGH IT TOOK LONGER THAN EXPECTED TO REPAIR THE CAR.