2016 HYUNDAI TUCSON Complaints

WHEN CHANGING THE CAR FROM REVERSE TO DRIVE IT BUCKS/SHUDDERS (NOT EVERY TIME, BUT FREQUENTLY ENOUGH TO BE CONCERNING). WHEN FIRST PUT INTO DRIVE AFTER SITTING ALL DAY IT'LL BOOST FORWARD AND SHUDDER AND CONTINUE TO DO THAT IF YOU ROLL ALONG AT SLOW SPEEDS. SOMETIME IF YOU ARE TURNING AND PRESS THE GAS IT WILL EITHER NOT MOVE QUICKLY ENOUGH OR SUDDENLY BOOST FORWARD. DEALER HAS RESET BOOST SENSOR, REPLACED BOOST SENSOR, AND REPLACED TERMINAL BOOST SENSOR PLUGS INTO. I'M STILL EXPERIENCING THIS ISSUE.

FIRST I'LL START WITH HYUNDAI'S COMMITMENT. 'ALL OF US AT HYUNDAI ARE WORKING TO DELIVER EXCEPTIONAL CUSTOMER SERVICE AND COMPLETE OWNER SATISFACTION. WHILE WE TAKE PRIDE IN OUR BRAND AND ARE COMMITTED TO ALWAYS IMPROVING VEHICLE QUALITY, TECHNOLOGY, AND SERVICE, WE UNDERSTAND THAT SOMETIMES PROBLEMS CAN ARISE. IF THEY DO, WE WANT TO BE THE FIRST TO HELP. IF YOU'VE HAD UNSATISFACTORY SERVICE, HAVE CONCERNS ABOUT YOUR WARRANTY, NEED TO ISSUE A COMPLAINT ABOUT YOUR VEHICLE, OR HAVE RECEIVED A SOLICITATION LETTER FROM A LEMON LAW ATTORNEY, PLEASE LET US KNOW. WHILE YOU MAY HAVE CONSIDERED CONTACTING THE BETTER BUSINESS BUREAU (BBB), LEMON LAW ATTORNEYS OR YOUR STATE'S ATTORNEY GENERAL, OUR CUSTOMER CARE DEPARTMENT IS HERE TO ADDRESS ANY CONCERN YOU MIGHT HAVE'NO ISSUE IS TOO BIG OR TOO SMALL. OUR GOAL IS TO GIVE YOU ONE-ON-ONE, PERSONALIZED SERVICE AND PROVIDE YOU WITH THE BEST POSSIBLE SOLUTION IN THE SHORTEST AMOUNT OF TIME. THAT'S OUR COMMITMENT TO YOU.' MY TRUCK CONTINUALLY STALL & STOP IN TRAFFIC IT MAKES A LOUD KNOCKING, TICKING HISSING SOUND WHILE DRIVING. FAULTY FUEL PUMP AND FUEL INJECTORS CAUSING UNBEARABLE BURNING SMELL. IT ROLLED BACKWARDS WHILE AT A TRAFFIC LIGHT. ENGINE FAILED AND THE CAR STAYED IN THE SHOP FROM 6/11/18 TO 9/4/18 AND RETURNED ON 9/6/18 THEN RELEASED ON 9/18/18 AND RETURNED ON 9/18/18. *JS

THE 2016 MODEL WITH THE DUAL CLUTCH TRANSMISSION IS A HAZARD~! THE POWERTRAIN LAGS WHEN AT LIGHTS, STOPS, SHIFTING GEARS. THIS HAPPENS FROM SIDE STREETS TO HIGHWAY CRUSING/CHANGING LANES AND ETC... I CAN SEE HOW THIS COULD COST LIVES AND I AM GLAD MY LEASE IS UP SOON! I FEEL THE NEED TO ADD A REPORT AND HOPE THIS DOESN'T END UP COSTING ANY LIVES! PLEASE DO A RECALL ON THE OVERALL POWERTRAIN FUNCTION! NO ONE SHOULD BE INURED FROM THIS, THANKFULLY OTHER DRIVERS ARE AWARE!

THIS IS THE 3RD AND WORST TIME THAT THIS HAS HAPPENED. I APPROACHED THE STOP SIGN CAME TO A COMPLETE STOP MY RIGHT BLINKER ON I WENT TO PULL OUT ONTO THE ROAD AND AND STEPPED ON THE ACCELERATOR AND THE CAR WOULD NOT GO ANYWHERE FOR APPROXIMATELY 2 AND A 1/2 TO 3 SECONDS. A VEHICLE TRAVELING FROM THE SOUTH TO THE NORTH HAD TO SWERVE AROUND ME I WAS ALMOST HIT HAD THERE A BEEN SOMEBODY COMING THE OTHER WAY DOWN THE ROAD I WOULD HAVE BEEN HIT AND PROBABLY KILLED.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE DRIVING AT UNKNOWN SPEEDS, THE ACCELERATOR PEDAL WAS APPLIED AND THE VEHICLE HESITATED, SHUTTERED, AND FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (GERALD HYUNDAI, 209 HANSEN BLVD, NORTH AURORA, IL 60542, 630-907-8500) AND WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 33,540 CONSUMER STATED WHEN ACCELERATING FROM A STOP ( 0-5MPH), "OPERATING NOMINALLY", "CORRECTED BY TRANS ASSY-AUTO ADD GDS OPERATION", AS EXPLAINED TO US, CAR LEARNS OWNER'S DRIVING HABITS AND THEY RESET TO ORIGINAL FACTORY VALUES - WHICH DID NOTHING!! UPDATED 10/29/18*JB

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE OPERATING THE VEHICLE WITH THE HEADLIGHTS ILLUMINATED, THE REAR BRAKE LIGHTS WOULD NOT ILLUMINATE OR FUNCTION. HOWEVER, THE REAR BRAKE LIGHTS OPERATED NORMALLY WHEN THE HEADLIGHTS WERE TURNED OFF. ALSO, WHEN MAKING A LEFT TURN, THE DRIVER SIDE TURN SIGNAL LIGHT WOULD SUDDENLY SHUT OFF WHEN TURNING THE STEERING WHEEL. IN ADDITION, WHEN SWITCHING THE TRANSMISSION SHIFTER FROM PARK INTO DRIVE, THE VEHICLE JERKED FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (BOB STALLINGS HYUNDAI, 39444 LBJ FREEWAY S., DALLAS, TX) WAS NOTIFIED OF THE FAILURES, BUT THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 49,000.

A FEW MONTHS AFTER PURCHASING THE VEHICLE IN APRIL 2017 I TOOK IT IN FOR SERVICE AND COMPLAINED ABOUT A HESITATION IN ACCELERATION. I INFORMED THE DEALER THAT THE PROBLEM OCCURRED IN NORMAL DRIVING MODE AND WAS WORSE IN ECO MODE. THE DEALER CHECKED FOR THE LATEST TCM UPDATE, SAID IT HAD THE RECALL UPDATE INSTALLED AND SAID THAT ALL WAS OK AND DON'T DRIVE IN ECO MODE. ON A NUMBER OF OCCASIONS SINCE THEN, THE VEHICLE CONTINUED TO EXHIBIT HESITATION SPORADICALLY IN REGULAR MODE, BUT ALSO HAD A MORE SERIOUS FAULT. A NUMBER OF TIMES AT BUSY INTERSECTIONS, THE VEHICLE REFUSED TO MOVE FOR A FEW SECONDS. THIS BECAME A PANIC SITUATION AS THE VEHICLE WAS MOMENTARILY "STALLED" IN ONCOMING TRAFFIC WHEN MAKING LEFT TURNS. I REPORTED THIS TO THE DEALER SERVICE AND THEY AGAIN CHECKED AND SAID THE VEHICLE HAS THE LATEST TCM UPDATE. SUBSEQUENTLY I HAVE NOTICED THAT THE CAR HAS OCCASIONAL HESITATION BUT HAVE NOT HAD THE MORE SERIOUS "REFUSED TO MOVE" SITUATION. SINCE IT IS A SPORADIC PROBLEM I HAVE GRAVE CONCERN THAT IT COULD HAPPEN AGAIN.THE DEALER ADVISED ME TO CALL HYUNDAI CUSTOMER SERVICE. AFTER SPEAKING TO A CUSTOMER SERVICE SPECIALIST TODAY I RECEIVED TWO OFFERS; TRADE YOUR CAR IN FOR WHATEVER THE DEALER OFFERS WITH NO HYUNDAI CO.ASSISTANCE, AND INFORMATION ABOUT HOW THE DUAL CLUTCH TRANSMISSION WORKS. SO I AM SUPPOSED TO ACCEPT THAT I MADE A MISTAKE IN BUYING MY 4TH HYUNDAI AND HYUNDAI MADE NO MISTAKE, OR I AM AN IGNORANT FOOL WHO NEEDS TO EDUCATE MYSELF. I WAS OFFERED A GIFT CARD TO PLACATE MYSELF. REALLY? I PUT MYSELF AND MY FAMILY AT RISK FOR A GIFT CARD... THIS IS UNACCEPTABLE AS HYUNDAI IS NOT ACKNOWLEDGING THEIR ENGINEERING AND MANUFACTURING PROBLEM AND THE DANGER THAT THIS FLAW ENTAILS. IF A SERIOUS ACCIDENT HAPPENS AS A RESULT OF THIS PROBLEM THEY WILL BE ON THE HOOK FOR MUCH MORE THAN A GIFT CARD.

REAR PASSENGER DOOR DOES NOT OPEN. IT WILL NOT OPEN FROM INSIDE OR OUTSIDE OF THE VEHICLE. DRIVER DOOR IS NOW STARTING TO STICK.

COMING TO A STOP /SLOW ROLL AND ACCELERATE THERE IS A BAD HESITATION. CAN BE UNSAFE TO PULL OUT INTO TRAFFIC. HAD HYUNDAI 149 RECALL PERFORMED AND PROBLEM IS BETTER BUT NOT FIXED. TALKED TO HYUNDAI SERVICE, THEY SAID THEY CAN'T FIX UNLESS HYUNDAI COMES OUT WITH NEW RECALL PROGRAM.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED AT SHEPPARD HYUNDAI (2300 W 7TH AVE, EUGENE, OR 97402, (541) 343-8811) PER NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,800.