2016 HYUNDAI TUCSON Complaints

LACK OF PROFESSIONALISM AND COURTESY ON HYUNDAI'S PART TO RETRACT THIS VEHICLE IS ASTOUNDING. I'M UNSURE HOW THERE IS A 5 STAR SAFETY RATING ON THIS UNSAFE VEHICLE. HYUNDAI HAS REFUSED TO REPAIR MY VEHICLE. EVERY TIME IT HAS BEEN SEEN AND "FIXED" IT COMES BACK WORSE THAN IT WAS BEFORE. THE LAG IS SUBSTANTIAL, IT JERKS CONSTANTLY, I CAN'T ACCELERATE WHEN ALREADY IN MOTION OR STOPPED IN TRAFFIC, OR EVEN MOVING OUT OF A PARKING STALL. I AM TYPICALLY IN THE MIDDLE OF AN INTERSECTION WHEN LAGGING AND NO ACCELERATION OCCURS, AND ALL TOO OFTEN I'M ALREADY IN MOTION ON THE INTERSTATE AND CAN NO LONGER MOVE. A LIGHT CAME ON AND SAID THE TRANSMISSION WAS OVERHEATED TWICE AS A BRAND NEW VEHICLE JUST GOING 3MPH. MY CAR THEN DIED, LUCKILY I WAS PULLED OVER WHEN I NOTICED THE LIGHT. THESE CONSTANT ISSUES I'VE BEEN HAVING HAVE BEEN SINCE THE DATE OF PURCHASE ON JULY 8, 2016. IT ONLY HAD 50 MILES ON THE VEHICLE AT THAT TIME. I GET REGULAR MAINTENANCE AND TAKE CARE OF THIS VEHICLE, BUT I CAN'T HANDLE THE STRESS OF DRIVING IT ANYMORE! EVERY TIME I SUBMIT A CLAIM ON HERE, NO ONE REACHES OUT TO RESOLVE THIS ISSUE. I'VE SPOKEN WITH HYUNDAI NATIONAL AND REGIONAL OFFICES, HYUNDAI SERVICE LOCATIONS, AND THE BBB. WHAT WILL IT TAKE FOR YOU TO SEE THAT THIS VEHICLE IS A REAL DANGER, NOT ONLY TO ME, BUT TO EVERYONE ON THE ROAD!?!?!?!?!

DUAL CLUTCH TRANSMISSION, WILL NOT ACCELERATE, PAUSES WHILE STOPPED, IN MOTION, IN TRAFFIC, ON STREET CITY AND HIGHWAY. THERE IS NO REPAIR OTHER THAN AN UPDATE. HYUNDAI REFUSES, YES REFUSES, TO FIX MY CAR AND PROVIDE A REPAIR ORDER. TRIED TAKING MY CAR IN FOR THE UMPTEENTH TIME. THEY WILL NOT PROVIDE ME WITH A REPAIR ORDER BECAUSE THERE IS NO REPAIR FOR THE DUAL CLUTCH TRANSMISSION. SO WHEN I FILED WITH THE BBB AND WITH HYUNDAI, HYUNDAI REFUSED TO TAKE MY CAR BACK CLAIMING I DID NOT HAVE ANY REPAIR ORDERS. HYUNDAI LOCATIONS SUCH AS EDWARDS IN IOWA AND WOODHOUSE IN OMAHA HAVE NOT DOCUMENTED ALL OF MY CARS ISSUES NOR HAVE THEY ANY PROOF OF MY BEING THERE OTHER THAN TWO TIMES. I HAVE TAKEN MY CAR IN NUMEROUS TIMES, WELL OVER 5 TIMES ANYWAY!! THE BBB REQUIRES DOCUMENTATION OF SERVICE, BUT I CAN'T GET AHOLD OF THE DOCUMENTATION BECAUSE HYUNDAI HAS NOT DONE THEIR JOB TO DOCUMENT MY CARS SERVICE. I'M GROWING EXTREMELY TIRED OF HYUNDAI AND WOULDN'T WISH THIS CAR ON ANYONE! I STILL CAN'T ACCELERATE, MY CAR BROKE DOWN THE OTHER DAY, AND NOTHING IS GETTING BETTER WITH BEING SERVICED. I'M A SINGLE PARENT WORKING PART TIME AND GOING TO SCHOOL, I AM TIRED OF HAVING TO TAKE THIS PIECE OF CRAP IN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. AFTER ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE AND LOST POWER. THE VEHICLE THEN JERKED FORWARD. THE VEHICLE WAS TAKEN TO SHORTLINE HYUNDAI (100 HAVANA ST, AURORA, CO 80010) WHERE THE DEALER STATED THAT THEY UPDATED THE ECM SOFTWARE, WHICH SHOULD REPAIR THE ISSUE. THE FAILURE RECURRED SEVERAL MORE TIMES AND THE VEHICLE WAS TAKEN BACK TO SHORTLINE HYUNDAI EACH TIME WHERE THE SOFTWARE WAS UPDATED AGAIN; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE MANAGER, WHO FAILED TO ASSIST. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 11/01/17*LJ

THE TRANSMISSION SHUDDERS AND SHIFTS IN APPROPRIATELY. WHEN TRYING TO ACCELERATE THE CAR WILL NOT, AND LEADS TO VERY DANGEROUS SITUATIONS IN AN INTERSECTION. IT IS AS IF THE CAR EITHER JUMPS/SHUDDERS OR STALLS WHEN YOU HIT THE GAS. THEREFORE, ONCOMING TRAFFIC CAN HIT YOU. MOST OF THE ISSUES OCCUR WHEN BEGINNING ACCELERATION FROM A STOP.

WHILE DRIVING IN STOP AND GO TRAFFIC SUCH AS A LEFT TURN OR ON THE FREEWAY AT RUSH HOUR, MY VEHICLE WILL COMPLETELY CEASE TO ACCELERATE. YOU CAN AUDIBLY HEAR THE CLUTCHES GRINDING INSTEAD OF TICKING AS THEY USED TO AS WELL. THE DCT SEEMS TO PUT THE CAR IN A NEUTRAL STATE UPON STOP AND GO, AND, NOT MOVE. THIS INCLUDES WHEN I HAVE BEEN ON THE FREEWAY IN RUSH HOUR AS WELL AS I HAVE BEEN STRANDED IN THE MIDDLE OF THE INTERSECTION ON A LEFT HAND TURN AND NOT BEEN ABLE TO ACCELERATE FOR AT LEAST 5 SECONDS. HYUNDAI MOTOR CORP. OF AMERICA STATES THIS IS NORMAL FUNCTIONING FOR THE VEHICLE AND THAT PEOPLE NEED TO LEARN TO USE THE DCT. I AM SUPPOSED TO APPARENTLY GET OUT OF MY CAR ON THE FREEWAY AND ASK OTHER DRIVERS TO PLEASE HOLD OFF FROM SLAMMING INTO MY BACK END AS THE DCT TAKES 3-5 SECONDS EXTRA TO FIGURE OUT HOW TO ACCELERATE IN STOP AND GO SITUATIONS. I HAVE HAD IT INTO HYUNDAI OF AVONDALE 1X, RODEO HYUNDAI OF SURPRISE 2X, AND, HYUNDAI OF PEORIA 1X FOR THESE ISSUES. I AM VERY AFRAID OF THIS CAR AND HYUNDAI NOW THAT THEY HAVE SEEN THE CAR FOR REPAIRS WILL NO LONGER HONOR THE WARRANTY WORK. THE SERVICE GM OF HYUNDAI PEORIA STATED WHILE ON SPEAKER WITH HYUNDAI AMUSA THAT THEY ARE IN FACT SEEING THIS ISSUE WEEKLY BUT, HYUNDAI DOES NOT HAVE A FIX FOR IT AND THEY DON'T WANT TO BE INVOLVED WITH ANY POSSIBLE ARBITRATION AT THEIR DEALERSHIP! I ALSO HAD THE VEHICLE INSPECTED AT A SECOND OPINION AWAY FROM HYUNDAI AND HAVE BEEN TOLD THAT THIS VEHICLE IS UNSAFE TO DRIVE. HYUNDAI OF AVONDALE TECH EXPERIENCED WHAT I SAID WAS WRONG WITH THIS DEATH TRAP VEHICLE AND IT SCARED HIM. THEY ACTUALLY APOLOGIZED FOR HAVING TO GIVE BACK MY CAR AND STOP AND PAYING FOR THE RENTAL. THE DEALERSHIPS ARE WELL AWARE THAT THIS IS AN ISSUE AND HYUNDAI AMCUSA DOESN'T WANT TO OWN UP TO IT. WILL IT TAKE SOMEONE DYING LIKE MYSELF BEFORE THIS IS RESOLVED?

WHILE STOPPED WITH MY FOOT ON THE BREAK, I THEN PUT MY FOOT ON THE ACCELERATOR, THE TUCSON WON'T MOVE AND THE ENGINE REVS HIGH WITHOUT FORWARD PROGRESS. THIS IS A SLAM-DUNK SAFETY ISSUE, AND I EXPECT A RECALL WILL BE THE RESULT. IT TOOK SEVERAL ATTEMPTS PLUS MOVING THE CAR INTO PARK AND BACK TO DRIVE BEFORE IT MOVED. ( ABOUT 30 SECONDS) ONCE THE CAR MOVED , I COULD SMELL THE CLUTCHES BURNING.

MY TUCSON WILL RANDOMLY NOT ACCELERATE WHEN THE GAS PEDAL IS PUSHED. I AM CONSTANTLY IN FEAR TO PULL OUT IN TRAFFIC BECAUSE IT FREQUENTLY WILL NOT MOVE AND THEN WILL LURCH FORWARD INTO TRAFFIC. I HAVE HAD A RECALL PERFORMED TWICE AND THE ISSUE IS STILL ONGOING. THE DEALER STATED THEY DIDN'T KNOW WHAT WAS WRONG. I AM CONCERNED FOR THE SAFETY OF MY FAMILY. IN ADDITION, THIS WEEK THE VEHICLE MADE A LOUD POPPING NOISE IN THE FRONT END AND NOW THEIR IS VIBRATION IN THE STEERING AND WHAT FEELS LIKE A WOBBLE UNDER THE FRONT PEDALS.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE FOR THREE SECONDS. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO RODEO HYUNDAI IN SURPRISE, AZ WHERE THE DEALER STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS THEN TAKEN TO EARNHARDT HYUNDAI IN AVONDALE, AZ WHERE THE DEALER ALSO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS THEN TAKEN TO LARRY H. MILLER HYUNDAI PEORIA IN PEORIA, AZ WHERE THE DEALER ALSO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE APPROXIMATE FAILURE MILEAGE WAS 3,822.

UPON RELEASING THE BRAKES AFTER A STOP, THE VEHICLE STARTS TO ROLL AND IMMEDIATELY STARTS JERKING VIOLENTLY WHILE APPLYING THE THROTTLE PART WAY. ON AN INCLINE, FLAT, OR DECLINE IT DOESN'T MATTER. ONCE THE VEHICLE IS IN MOTION AND PICKING UP SPEED IT SEEMS TO BE OKAY. IT JUST SEEMS TO OCCUR FROM A STOP OR VERY LOW SPEED.

INTERMITTENT ACCELERATION ISSUES. UPON TRYING TO ACCELERATE FROM A STOP OR VERY SLOW ROLL, THE CAR STARTS TO GO BUT WILL NOT ACCELERATE OR WILL SHUTTER UPON ACCELERATION. THIS IS A DANGEROUS SITUATION IF ONE IS TRYING TO MERGE INTO TRAFFIC OR CROSS AN INTERSECTION. THE TRANSMISSION HAS BEEN REPLACED BUT THE PROBLEM CONTINUES.