2016 HYUNDAI TUCSON Complaints

ONGOING ISSUES WITH THE DUAL CLUTCH TRANSMISSION ON MY 2016 TUCSON SPORT 1.6, SINCE NEARLY THE BEGINNING THERE HAS BEEN HESITATION ACCELERATING FROM STOP, SLIPPING CAUSES JOLT AFFECT WHEN THE CLUTCH DOES GRAB. VERY FREQUENT SLIPPING OF CLUTCH MOSTLY AT SLOW SPEEDS, CLUTCH SLIPPING ALSO CAUSES VIBRATION/JOLTING AT SLOW SPEEDS EVER SINCE THE LAST SW UPDATE. BECOMING SEVERE SAFETY ISSUE. OCCURS EVEN IN REVERSE. WAS TOLD NO DEFECT HOWEVER THERE HAS BEEN THREE SOFTWARE UPDATES DONE BY DEALERSHIP ADDRESSING THIS ISSUE AS A SAFETY RECALL, 1ST TWO HELPED SOME BUT THE LAST ONE MADE PROBLEM WORSE THAN IT EVER HAS. WAS TOLD NO WAY TO REVERSE THE SW UPDATES. DEALERSHIP AND HYUNDAI UNABLE TO HELP RESOLVE ISSUE STATING THIS IS "NORMAL" CONDITION WHERE THIS IS A SEVERE SAFETY ISSUE THAT IS BEING IGNORED.

CALLED HYUNDAI CORPORATE OFFICE VIA CELL AUTO SVCS! ASKED FOR REQUEST SERVICE NOW!!! W/COME IN AND REQUEST A DATE FOR SET QUICKLY BUT CANNOT GET A TOW TO BRING THE CAR TO SERVICES! REASONS: HYUNDAI PASSENGER LEFT SIDE WON'T MOVE! RPM WAS VERY HIGH. RODER WHEEL WHEN BACKING UP SHOWED A LARGE SOUND.

HYUNDAI PURCHASED THIS CAR BACK DUE TO A FAULTY TRANSMISSION. IT HAD ISSUES SHIFTING BETWEEN THE FIRST 3 GEARS AND STALLED IN BETWEEN EACH. IT HAD ISSUES FROM THE BEGINNING WHEN I PURCHASED IT IN FEB OF 2016 BUT TOOK UNTIL JUNE OF 2017 BEFORE THE BUY-BACK TOOK PLACE.

THIS VEHICLE HAS BEEN SERVICED NUMEROUS TIMES REGARDING THE PAST TWO RECALLS. UPDATING THIS VEHICLE IS NOT WHAT IT NEEDS. THIS VEHICLE NEEDS TO BE REPLACED COMPLETELY. I CANNOT ACCELERATE FROM A STOP, WHEN I'M IN MOTION, OR FROM A SLOW SPEED ON ANY HIGHWAYS, INTERSTATES, CITY STREETS, ETC. THIS VEHICLE DOES NOT WANT TO MOVE. ALSO, NOW GIVEN ALL OF THE ISSUES I'VE BEEN HAVING WITH THIS BRAND NEW CAR, THE AIR CONDITIONING AND BRAKES ARE FADING IN AND OUT. SO ALL OF THE ISSUES I'VE HAD WITH THIS BRAND NEW CAR INCLUDE BUT NOT LIMITED: LACK OF ACCELERATION, STALLING, DUAL CLUTCH TRANSMISSION, AIR-CONDITIONING, BRAKING, AND RADIO/BLUETOOTH/CD PLAYER WILL NOT ALWAYS WORK. I SUBMITTED A LEMON LAW COMPLAINT THROUGH THE BBB AND SPOKE WITH HYUNDAI CONSUMER AFFAIRS. THIS IS POSSIBLY MY THIRD OR FOURTH COMPLAINT ONLINE WITH THIS HEINOUS VEHICLE. IT'S UNSAFE FOR ANYONE LOOKING TO PURCHASE!!!! IT'S JERKY AND WILL LAUNCH YOU ONCE IT FINALLY DECIDES TO ACCELERATE AND THEN I'M AT A STANDSTILL ONCE MORE. THIS VEHICLE HAS A MIND OF ITS OWN AND I CAN'T BELIEVE THAT A DEALERSHIP WOULD SELL A DEFUNCT CAR TO SOMEONE. MAYBE UNKNOWINGLY, BUT NOW I HAVE TO JUMP THROUGH HOOPS AND FIND OTHER MODES OF TRANSPORTATION JUST TO GET TO WORK AND BACK. UNRELIABLE, UNSAFE, UNREASONABLE FOR THE COST, AND I'M NOT WILLING TO DO ANYTHING ELSE WITH THIS VEHICLE. HYUNDAI NEEDS TO MAKE THIS RECURRING AND SUBSTANTIAL ISSUE RIGHT WITH THIS UNHAPPY CUSTOMER. LET'S JUST HOPE THE REGIONAL OFFICE WILL FIND A SOLUTION AND PAY OFF THE REST OF THIS CAR. I SHOULDN'T BE TERRIFIED EVERY TIME I GET INTO MY CAR TO DRIVE WITH MY BABY BECAUSE I KNOW ONE OF THESE TIMES, WE WILL GET HIT. PRETTY SAD TO BE SITTING IN THE MIDDLE OF AN INTERSECTION AND I CAN'T MOVE AND OTHER PEOPLE WON'T MOVE FOR YOU. THE LIKELIHOOD OF GETTING HIT... 99%. PLEASE MAKE THIS RIGHT.

I HAVE SUBMITTED COMPLAINTS AND CLAIMS ON THIS VEHICLE MORE THAN TWICE NOW AND HAVE TAKEN IT INTO THE DEALERSHIP ALMOST 10 TIMES! I'M STILL HAVING THE SAME EXACT ISSUES I'VE HAD BEFORE JUST A MONTH AFTER PURCHASING THIS 2016 (BRAND NEW) CAR LAST YEAR! THE ACCELERATION STILL STAGGERS AND I CAN'T MOVE FROM A STOP, SLOW DOWN, OR WHEN I'M ALREADY IN MOTION ON THE HIGHWAY, ON CITY STREETS, COUNTY ROADS, AND THE INTERSTATE - NOT MY IDEA OF A SAFE CAR WHEN THAT'S WHY I BOUGHT IT IN THE FIRST PLACE! IT STALLS AND THE RPMS AND EVERYTHING ON THE ODOMETER DROPS TO ALMOST ZERO. TAKE BACK THIS AWFULLY MADE VEHICLE! IT'S EXTREMELY UNSAFE AND "UPDATES" AREN'T PERMANENTLY FIXING THE ISSUES. STOP GIVING IT A BAND-AID "FIX" AND JUST TAKE THIS CAR BACK. LEMON LAW. LEMON LAW. LEMON LAW. I DON'T WANT IT. WHEN THERE'S ON-COMING TRAFFIC AND I CAN'T MOVE, HOW AM I SUPPOSE TO STOP SOMEONE FROM HITTING ME WITH MY BABY IN THE BACKSEAT!?!?!? I CAN'T. BECAUSE I CAN'T MAKE THIS CAR MOVE.

THIS CAR HAS HAD A PROBLEM ACCELERATING FROM A STOPPED POSITION SINCE I PURCHASED IT IN APRIL 2016. WHEN PRESSING THE ACCELERATOR FROM A STOPPED POSITION, THE ENGINE WILL REV BUT THE CAR WILL ONLY CREEP SLOWLY FORWARD INTO TRAFFIC. THIS IS AN INTERMITTENT PROBLEM THAT HAPPENS SEVERAL TIMES A MONTH. DESPITE PERFORMING THE RECALL AND RECALL UPDATES ON THE TRANSMISSION, THE ACCELERATION PROBLEM STILL PERSISTS.

WHEN ACCELERATING FROM A STOP I HAVE HAD SEVERAL PROBLEMS WITH THE VEHICLE NOT SPEEDING UP. IT ACTS AS IF IT IS NOT GETTING GAS. I CAN PUSH THE GAS PEDAL ALL THE WAY DOWN TO THE FLOOR AND IT JUST KEEPS GOING THE SAME SPEED (ABOUT 2-5MPH). I HAVE ALMOST BEEN HIT ONCE WHEN PULLING INTO TRAFFIC AND ALMOST CAUSED AN ACCIDENT ONCE WHEN A CAR HAD TO SWERVE TO MISS ME. I NEVER KNOW WHEN OR IF THIS IS GOING TO HAPPEN AGAIN. I TOOK IT INTO THE DEALER TO HAVE IT LOOKED AT AND THEY SAID AN UPDATE FOR THE TRANSMISSION WAS ISSUED AND THAT WOULD FIX THE PROBLEM. WELL, THE SAME THING IS STILL HAPPENING SO I TOOK IT BACK AGAIN TO BE LOOKED AT. NOW THEY TELL ME HYUNDAI IS GOING TO RELEASE ANOTHER UPDATE SOON. THIS IS A VERY DANGEROUS PROBLEM AND I DO NOT FEEL SAFE DRIVING THIS VEHICLE.

PASSENGER AIRBAG FAILURE TO INFLATE WARNING LIGHT ON DASH. DEALER REPLACED AIRBAG CONTROLLER MODULE ON RECOMMENDATION OF MFG.

THIS IS MY 2ND HYUNDAI TUCSON 1.6L TURBO LIMITED W ULTIMATE PACKAGE. THE FIRST 2016 HYUNDAI TUCSON LIMITED WAS REPURCHASED BY HYUNDAI MOTOR AMERICA WITH ONLY 9K MILES ON IT FOR THE SAME ISSUE EVERYONE ELSE IS EXPERIENCING. MY 2ND TUCSON HAS 32K MILES ON IT AND IT'S BEEN IN THE SERVICE DEPARTMENT NUMEROUS OCCASIONS FOR THE SAME REASON EVERYONE ELSE HAS MENTIONED. THE CAR HESITATES WHEN I PRESS ON THE ACCELERATOR AS IF IT IS HAS GONE INTO NEUTRAL, THEN ALL OF A SUDDEN IT WILL LURCH FORWARD GIVING YOU WHIPLASH. I AM SO TIRED OF BEING 'STONEWALLED' BY HYUNDAI - LOOK AT ALL THESE COMPLAINTS FOR THE SAME ISSUE AND WHERE IS HYUNDAI? WHERE IS THEIR RESPONSE? I'M TIRED OF THE SERVICE DEPARTMENT TELLING ME THEY CAN'T DUPLICATE MY CONCERN WHEN I SHOW THEM A VIDEO OF EXACTLY WHAT IT'S DOING. THIS REMINDS OF THE PINTO DISASTERS BACK IN THE 70'S. HOW MANY PEOPLE HAVE TO DIE BEFORE HYUNDAI ACCEPTS RESPONSIBILITY FOR A POORLY DESIGNED ENGINE TRANSMISSION COMBINATION. HOW MANY PEOPLE? I'M SO TIRED OF THIS THAT I WANT TO HIRE AN ATTORNEY - THIS IS NEGLIGENCE ON HYUNDAI'S PART, THEY ARE JUST WAITING TO SEE HOW MANY PEOPLE DIE BEFORE THEY REACT. LOOK UP 2017 HYUNDAI TUCSON, THE PROBLEM CONTINUES - SO REMOVING 'ECO' MODE IN 2017, DIDN'T RESOLVE THE ISSUE. ANYONE WHO WOULD LIKE TO TALK ABOUT THEIR ISSUE OR WOULD BE INTERESTED IN FILING A LAWSUIT AGAINST HYUNDAI - PLEASE CALL ME AT [XXX] OR EMAIL ME AT [XXX] IT'S ABOUT TIME WE STAND UP AND FIGHT BACK - THIS CAN'T CONTINUE. WHY DOES SOMEONE ALWAYS HAVE TO DIE BEFORE CAR MANUFACTURERS REACT TO A SITUATION? PLEASE CALL ME [XXX] OR [XXX] MY NAME IS [XXX] AND I'M A 2X 2016 HYUNDAI TUCSON OWNER, SO I HAVE EVERY RIGHT TO TALK ABOUT MY EXPERIENCES WHEN IT COMES TO THIS VEHICLE. I'VE BEEN THROUGH THE PROCESS ONCE BEFORE, SO LET'S DO IT AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

RELATED TO ORIGINAL RECALL CAMPAIGN - 16V628000. I HAD THE UPDATED TRANSMISSION CONTROL SOFTWARE/RECALL INSTALLED IN NOVEMBER OF 2016. THE UPDATE WORKED FOR A TIME, BUT PERFORMANCE HAS STEADILY DECLINED ONCE AGAIN (THIS SOFTWARE HAS BEEN EITHER UPDATED OR RESET BY HYUNDAI MULTIPLE TIMES SINCE PURCHASE). I HAVE BEEN STUCK AT INTERSECTIONS WITH NO ACCELERATION, THE ABILITY TO ACCELERATE WHEN MERGING ONTO FREEWAYS IS LIMITED (ALMOST IMPOSSIBLE TO CONVINCE THE CAR TO SHIFT TO A LOWER GEAR), AND SHIFTING OUT OF 1ST GEAR AT LOW SPEEDS/LOCAL TRAFFIC IS HIGHLY SPORADIC (SOMETIMES IT FEELS LIKE THE 'CLUTCH' IS HALF ENGAGED; OTHER TIMES IT WON'T SHIFT OUT OF FIRST, SO YOU ACCELERATE FASTER THAN YOU WANT AND AT MUCH HIGHER RPM THAN WOULD BE CONSIDERED NORMAL DRIVING). HYUNDAI HAS JUST RESET THE SOFTWARE IN MY CAR SO THAT IT CAN 'LEARN' AGAIN, BUT THE UPDATE PROVIDED WITH THE RECALL DID NOT FIX THE PROBLEM. I WOULD VERY MUCH LIKE SOMETHING TO BE DONE AS NEW CAR OWNERS SHOULD NOT HAVE TO UPDATE SOFTWARE MULTIPLE TIMES PER YEAR IN ORDER TO HAVE THEIR VEHICLE OPERATE SAFELY.