2016 HYUNDAI TUCSON Complaints

SHORT PASSENGER TRYING TO USE AN AUTO SEAT CUSHION FOUND THAT AIRBAG PROTECTION WAS DISENGAGED (OFF)--IN MOTION OR STATIONARY. WHEN CUSHION WAS REMOVED, AIRBAG PROTECTION WAS ENGAGED (ON). PASSENGER SEAT SHOULD BE UP-DOWN ADJUSTABLE FOR PERSONS OF DIFFERENT HEIGHTS. OR SENSORS IMPROVED.

VEHICLE WILL NOT ACCELERATE FROM A STOP AT TIMES UNTIL 3000 RPM AND THEN SQUEALS TIRES. IT IS A SAFTEY ISSUE. HYUNDA DEALER DID A RECALL WHICH HAS NOT FIXED THE PROBLEM COMPLETELY. IT IS INTERMITTANT.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (HAZLETON HYUNDAI LOCATED AT 703 AIRPORT RD, HAZLE TOWNSHIP, PA 18202) WHERE IT WAS DIAGNOSED; HOWEVER, A FAILURE COULD NOT BE FOUND. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED AT THE HAZLETON HYUNDAI DEALER PER NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM). THE FAILURE WAS NEVER CORRECTED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED AND ADVISED HIM TO CALL THE BBB. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 08/24/17*LJ *CN

WHEN THE CAR IS STATIONARY, IT SOMETIMES DOES NOT MOVE WHEN YOU GIVE PRESS THE GAS PEDAL. WHEN PRESSING HE GAS PEDAL, THE ENGINE WILL REV, THE RPMS WILL INCREASE, BUT THE CAR WILL NOT MOVE OR WILL SOMETIMES SPUTTER AND BARELY CRAWL. THIS SEEMS TO ONLY HAPPEN WHEN TRYING TO ACCELERATE FROM A STATIONARY POSITION.

I PURCHASED A BRAND NEW 2016 HYUNDAI TUCSON. ABOUT A MONTH LATER, WE STARTED EXPERIENCING A PROBLEM WITH THE VEHICLE. WHILE ACCELERATING, THE CAR SEEMS TO LOSE POWER AND STALLS. THEN ALL OF A SUDDEN, THE POWER KICKS ON AND CAUSES THE CAR TO JOLT. THIS HAPPENS ERRATICALLY AND AT LEAST 2X PER MONTH. IT'S INCREDIBLY DANGEROUS, ESPECIALLY WHEN IT HAPPENS WHILE I AM IN AN INTERSECTION. I RECEIVED A LETTER FROM HYUNDAI REGARDING THIS RECALL, BUT THE SERVICE DID NOT HELP MY VEHICLE AT ALL. I CALLED THE DEALERSHIP TO HAVE IT LOOKED AT AGAIN, AND THE MAN STATED THAT THIS IS A COMMON COMPLAINT, BUT THE HYUNDAI CORPORATION IS STATING THAT THIS IS 'NORMAL' FOR DUAL TRANSMISSIONS.

OCCASIONALLY, ON A CITY STREET AT STOP SIGNAL OR STOP SIGN, VEHICLE FAILS TO ACCELERATE FROM A STOP AS GAS PEDAL IS PRESSED. REVS TO HIGH RPM'S, AND AS TRANSMISSION CATCHES UP, THE VEHICLE LUNGES FORWARD VIOLENTLY, NEARLY CAUSING REAR END COLLISION ON SEVERAL DIFFERENT OCCASIONS. CONTINUES TO HAPPEN AFTER TWO SEPARATE RECALL/DCT PROGRAM UPDATES WITH HYUNDAI DEALER.

WHEN LEAVING A STOP SIGN THE CAR WOULD NOT SPEED UP. HAD THE TRANSMISSION SOFTWARE UPDATED FROM A RECALL, BUT THE PROBLEM KEEPS HAPPENING. WAS ALMOST HIT BY ANOTHER VEHICLE BECAUSE OF THIS PROBLEM.

10/12/16: BROUGHT IN FOR RECALL OF DCT AFTER CALLING TO SCHEDULE A SERVICE TO ADDRESS THE TRANSMISSION NOT ACCELERATING PROPERLY AND HESITATING TO CHANGE GEARS. 12/29/16. RETURNED FOR SAME ISSUE WITH TRANSMISSION. SERVICE PERFORMED A 2ND RECALL ON AN UPGRADE TO TRANSMISSION FOR SAME ISSUE. 2/23/17 RETURNED AGAIN FOR SAME ISSUE. NO MAINTENANCE PERFORMED. STATED THAT ALL WAS FUNCTIONING PROPERLY AND THAT IS HOW A DCT SHOULD RESPOND. 4/25/17. RETURNED AGAIN FOR SAME ISSUE. STATED NO PROBLEMS EXISTS. ENGINEER WAS GOING TO BE CONTACTED TO PERFORM TEST DRIVE AND FURTHER INVESTIGATE ISSUES. ENGINEER CONTACTED AND REFUSED TO COME AND PERFORM TEST DRIVE. 4/26/17: CONTACTED HYUNDAI CONSUMER AFFAIRS (COMPLAIN #10185159). CASE MANAGER ASSIGNED. STATED I WOULD HEAR WITHIN 3-5 DAYS. NEVER HEARD. 4/28/17: AFTER SPEAKING WITH AN ATTORNEY, SENT A CERTIFIED LETTER TO HYUNDAI 112 RE: VEHICLE AND WANTING TO TERMINATE LEASE B/C THEY CAN'T FULFILL SAFETY AND REPAIRS. (HEARD BACK FROM FRAN IN SERVICE...NO RECOURSE OFFERED) 5/4/17: CONTACTED CONSUMER AFFAIRS FOR A 2ND TIME. NO RESULTS. LEFT MESSAGE FOR CASE MANAGER AND HER MANAGER. 5/4/17: SPOKE TO FRAN (112 HYUNDAI) WAITING TO HEAR OF APPOINTMENT WITH ENGINEER. 5/10/17: CONTACTED BY CLAIMS TO SCHEDULE AN APPOINTMENT ON 5/18 WITH ENGINEER AND REGIONAL MANAGER. 5/18/17: PRIOR TO TEST DRIVE, ENGINEER CLAIMED THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT THE TRANSMISSION WAS DESIGNED TO PERFORM AS IT WAS. COMPLETED TEST DRIVE WITH ENGINEER WHILE HE PROVIDED TIPS OF HOW TO PROPERLY DRIVE WITH A DCT AND HOW THE VEHICLE WAS DESIGNED WITH THE HESITATION KNOWN. 5/27/17: CONTACTED A PRIVATE TRANSMISSION SPECIALIST REGARDING HESITATION/JERKING OF TRANSMISSION. PROVIDED A TEST DRIVE AND IT WAS AGREED THAT THE TRANSMISSION WAS HESITATING AND JERKING WHEN TRYING TO ACCELERATE WHICH IS NOT NORMAL.

2016 HYUNDAI TUCSON 1.6T WITH THE 7SPD DUAL CLUTCH TRANSMISSION REFUSED TO RESPOND TO ACCELERATOR PEDAL AFTER STARTING FROM A DEAD STOP. SITUATION: STOPPED AT AN INTERSECTION WAITING TO TURN LEFT, PROCEEDED TO ACCELERATE FROM THE STOP TO TURN LEFT THROUGH THE INTERSECTION AT ~5MPH AND HALF WAY THROUGH THE MIDDLE OF THE TURN/INTERSECTION THE CAR REFUSED TO RESPOND TO GAS PEDAL INPUT FOR INCREASED SPEED. I TRIED DEPRESSING THE GAS PEDAL MORE, BUT NO RESPONSE. I COMPLETELY LET OFF THE PEDAL AND THEN RE-APPLIED AND THE CAR STARTED TO RESPOND WITH REGULAR POWER DELIVERY WITH THE TRANSMISSION SHUDDERING A BIT. CARS APPROACHING THE INTERSECTION HAD TO WAIT FOR ME TO GET THROUGH, LUCKILY IT WASN'T EXTREMELY BUSY WITH FAST MOVING TRAFFIC. I FEEL THIS 'RANDOM' LACK OF RESPONSE TO THE GAS PEDAL POSES A SERIOUS SAFETY ISSUE. THE TUCSON HAS HAD THE LATEST T1B DCT UPDATE (16-01-057) APPLIED AT THE DEALER SINCE 3/11/17. THIS IS NOT THE FIRST TIME THE CAR HAS GIVEN ME ISSUES ACCELERATING OR CONTINUING TO ACCELERATE. TRANSMISSION ALSO EXPERIENCES INTERMITTENT PROBLEMS WHEN ASKING TO DOWNSHIFT UNDER 3/4-FULL THROTTLE CONDITIONS - IT OFTEN WILL HALF ENGAGE AND FEEL LIKE IT'S SLIPPING IN GEAR EVENTUALLY APPLYING THE RIGHT GET WITH NO SLIP. THIS CREATES QUESTIONABLE PASSING ON THE HIGHWAY SINCE YOU NEVER REALLY KNOW WHAT THE TRANSMISSION IS GOING TO DO WHEN REQUESTING IT TO PERFORM MULTIPLE DOWNSHIFTS UNDER POWER.

THE 2016 HYUNDAI TUCSON ECO WITH 1.6T TRANSMISSION PROBLEM. VEHICLE TRANSMISSION WILL FAIL TO MOVE VEHICLE FORWARD AT TIMES AND HAS CAUSED US TO BE STUCK IN AN INTERSECTION NUMEROUS TIMES EVEN THOUGH VEHICLE SAYS ITS IN DRIVE. RPMS JUST REV TO REDLINE BUT VEHICLE WILL NOT MOVE UNTIL YOU LET OFF THE GAS AND LET IT IDLE BACK DOWN TO IDLE ENGINE SPEED. THEN YOU CAN TRY IT AGAIN AND IT DRIVES NORMAL. ONE TIME HAD TO SHUT ENTIRE VEHICLE OFF IN THE INTERSECTION AND RESTART IT TO GET IT TO MOVE.