2016 HYUNDAI TUCSON Complaints

2016 HYUNDAI TUCSON. CONSUMER WRITES IN REGARDS TO VEHICLE STILL PERIODICALLY HESITATES AND ACCELERATES AFTER RECALL REPAIRS. *SMD

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE THE VEHICLE WAS PARKED, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE DID NOT MOVE. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO BE DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 9,204. UPDATED 07/11/17*LJ *CN

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE ATTEMPTING TO ACCELERATE THROUGH AN INTERSECTION AT 5 MPH, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,700.

TRANSMISSION ACCELERATION LAG/UNPREDICTABILITY AND POOR SHIFTING CAUSES UNSAFE CONDITIONS. PRIMARILY WHEN STARTING FROM STOPPED POSITION BUT WHEN DRIVING ALSO. ENGINE WILL REV BUT VEHICLE WON'T MOVE AND SUDDENLY IT WILL SHIFT INTO GEAR SOMETIMES LUNGING FORWARD.

WHEN I ACCELERATE THERE IS NO POWER FOR 1-2 SECONDS, AND THIS IS NOT THE SAME THING AS THE SLIGHT DELAY EXPERIENCED AS THE CAR CHANGES GEARS. IT IS A COMPLETE LACK OF POWER EVEN WHEN THE GAS PEDAL IS PUSHED. VERY ALARMING. THE PROBLEM IS BECOMING MORE FREQUENT OVER THE PAST TWO MONTHS OF USE (1ST TIME IN JANUARY - LATER TIMES IN FEB. AND MARCH--WINTER IN THE MIDATLANTIC REGION). HAPPENS AT SLOWER SPEEDS (ACCELERATING AT 25-30MPH TO CROSS LANES OF CITY TRAFFIC), AND IT HAPPENS AT HIGHER SPEEDS (ACCELERATING AT 50-65MPH TO MERGE INTO INTERSTATE HIGHWAY TRAFFIC OR OVERTAKE A SLOWER CAR IN SAME LANE ON INTERSTATE). BECAUSE I DO NOT DRIVE THE CAR VERY OFTEN, AND MOST OF MY TRIPS ARE AT SLOW SPEEDS FOR SHORT DISTANCES, I INITIALLY OVERLOOKED/DISMISSED THE PROBLEM. BUT IS IT BECOMING MORE NOTICEABLE (LONGER PERIOD WITHOUT ACCELERATION POWER), MORE FREQUENT (OCCURS MORE OFTEN WHEN USING THE CAR) AND DANGEROUS (CAN HAPPEN ANYWHERE, ANY TIME AND AT ANY SPEED). I SUSPECT I AM REPORTING THIS PROBLEM LATER THAN OTHER TUCSON CAR OWNERS BECAUSE I DO NOT DRIVE MUCH. I'VE OWNED THE CAR FOR 11 MONTHS AND IT HAS 3,700 MILES ON IT. PROBLEMS STARTED SHOWING UP AROUND 3,500 MILES.

THE CAR WAS PURCHASED JUNE 1, 2016. FOUND THAT THE TRANSMISSION DOES NOT ENGAGE CORRECTLY FROM A STOP. THE CAR REVS AND DOESN'T MOVE THEN ALL OF THE SUDDEN IT TAKES OFF. YOU NEVER KNOW WHEN IT IT GOING TO HAPPEN. AND YOU NEVER KNOW HOW FAST IT IS GOING TO GO ONCE THE TRANSMISSION ENGAGES. THERE HAVE BEEN MANY TIMES THAT I HAVE FELT LIKE I COULD HIT SOMEONE BECAUSE THE CAR "TAKES OFF" ON ITS OWN. I AM HESITANT TO TAKE OFF IN TRAFFIC BECAUSE I NEVER KNOW IF THE TRANSMISSION IS GOING TO ENGAGE CORRECTLY. THEY SAY IT IS THE DUEL CLUTCH CAUSING THE ISSUE. I HAVE TAKEN THE CAR INTO THE DEALERSHIP 3 TIMES. 10/7/16 RECALL 16-01-038, DCT LOGIC UPDATE OPERATION 61C077R0, 16-01-057, 11/18/16 DCT UPDATE OPERATION 60C095RI, ALSO RESET ADATT VALVE, 2/10/17 TOOK THE CAR IN BECAUSE STILL HAVING SAME ISSUE, WAS TOLD "THAT'S HOW THE CAR DRIVES". I HAVE ALSO REPORTED THE SITUATION TO HYUNDAI, CASE #10008011 AND THEY TOOK MY INFORMATION BUT HAVEN'T GOTTEN BACK TO ME. I AM AFRAID TO TAKE THE CAR ON EXTENDED TRIPS BECAUSE I DON'T FEEL SAFE DRIVING THE CAR. SOMEONE IS GOING TO GET HURT OR EVEN WORSE IF THIS SITUATION IS NOT RESOLVED OR THESE CARS AREN'T TAKEN OFF THE ROAD.

DEALER HAS TRIED TO FIX CAR THREE TIMES. AT TIMES CAR WILL NOT ACCELERATE AT ALL.ENGINE RPM WILL INCREASE BUT CAR WILL NOT MOVE. VERY DANGEROUS..I TAKE MY GRANDDAUGHTER TO SCHOOL AND THIS SCARES THE CRAP OUT OF ME.ESPECIALLY IN INTERSECTIONS.OTHER TIMES TRANSMISSION SHUDDERS AND OR JUMPS OUT OF GEAR.A COMPLAINT HAS BEEN MADE BY ME TO HYUNDAI CORPORATE ON FEB 22 2016 I HAVE YET TO HEAR FROM THEM THIS HAS BEEN GOING ON SINCE THE CAR WAS NEW.

SINCE PURCHASING THE VEHICLE IN NOVEMBER 2015, THE VEHICLE HAS HAD DIFFICULTY SHIFTING AT LOWER SPEEDS AND ACCELERATING AT HIGHER SPEEDS. INITIALLY, THE DEALERSHIP TOLD ME I JUST NEEDED TO GET USED TO DRIVING A TURBO. I HAVE HAD ALL THREE UPDATES DONE TO THE DUAL-CLUTCH TRANSMISSION. AFTERWARDS, IN JANUARY 2017, WHILE DRIVING IN THE CITY, THE VEHICLE DROPPED INTO NEUTRAL BETWEEN FIRST AND SECOND GEAR. THE RPMS REVVED UP TO 4, BUT THE VEHICLE HAD A SUDDEN LOSS OF FORWARD MOMENTUM. BECAUSE I WAS IN HEAVY TRAFFIC, THIS PRESENTED A SAFETY HAZARD TO ME. THE DEALERSHIP RE-PERFORMED THE DECEMBER 2016 UPDATE THE FIRST PART OF FEBRUARY 2017 AND CAUSED A FULL SYSTEM FAILURE REQUIRING MANUAL REPROGRAMMING. IT THEN RELEASED THE VEHICLE BACK TO ME. AFTER TWO DAYS, THE SAME THING HAPPENED WHILE DRIVING IN THE CITY. I WAS AGAIN IN HEAVY TRAFFIC AND AFRAID ABOUT BEING REAR-ENDED. WHEN THE CAR REENGAGED AFTER THESE FAILURES, IT THEN SURGED FORWARD. THE PROBLEM IS INTERMITTENT AND THEREFORE UNPREDICTABLE AND UNSAFE. THE DEALERSHIP INFORMED ME IT HAS NOT BEEN UNABLE TO DUPLICATE THE PROBLEM AND THUS HAS NOTHING TO FIX. ADDITIONALLY, IT HAS BEEN IN TOUCH WITH HYUNDAI CORPORATE WHOSE POSITION IS THAT THE PROBLEM WAS FIXED WITH THE DECEMBER 2016 UPDATE. AND, SINCE THE DEALER HASN'T DUPLICATED IT, THEY HAVE NO FURTHER OBLIGATION TO ME. ACCORDING TO THE DEALERSHIP, HYUNDAI CORPORATE KNOWS OF NO OTHER CAR IN THE NATION STILL HAVING TRANSMISSION PROBLEMS AFTER THE DECEMBER 2016 UPDATE. IN ADDITION TO MY COMPLAINT, PLEASE REVIEW NHSTA 10948958, 10939802, 10938874, 10939196, AND 10946886 TO TEST THE CREDIBILITY OF ITS ASSERTION.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM SUDDEN BRAKING, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE RELATED TO THE TRANSMISSION NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V280000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,012.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM SUDDEN BRAKING, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE RELATED TO THE TRANSMISSION NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V280000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,320.