2016 HYUNDAI TUCSON Complaints

AFTER COMING TO A STOP, THE CAR WILL NOT MOVE FORWARD WHEN IN DRIVE. THE ENGINE REVS HOWEVER THE CAR WILL NOT MOVE. THIS HAS OCCURRED MORE THAN 6 TIMES. I HAVE HAD REPAIRED BY DEALER TWO TIMES AND PROBLEM HAS NOT BEEN RESOLVED. THIS LAST INCIDENT TOOK OVER 15 MINUTES BEFORE I COULD GET THE CAR TO MOVE. FORWARD AND WAS STUCK ON A MAJOR 4 LANE ROAD. I TRIED TURNING CAR OFF, MOVING TO NEUTRAL AND BACK TO DRIVE, PUT THE CAR IN REVERSE, AND THEN TRY DRIVE AGAIN. NOTHING CORRECTED THE SITUATION. FINALLY WAS ABLE TO MOVE CAR A FEW JERKY FEET AND THEN CONTINUE TO REV ENGINE UNTIL CAR CONTINUED TO MOVE. THE CAR DID MOVE IN REVERSE. CAR DID STOP IN MIDDLE OF INTERSECTION ONCE AND JUST STARTING GOING IN TIME TO JUST MISSED BEING T-BONED BY DUMP TRUCK. HAVE MAJOR CONCERNS THAT COULD BE INVOLVED IN HORRIFIC ACCIDENT BECAUSE DON'T KNOW WHEN THIS ISSUE WILL ARRIVE AGAIN. THE CAR IS EIGHT MONTHS OLD.

WHEN COMING OFF A DEAD STOP IT FAILS TO GO. RPM'S REV BUT THE CAR DOES NOT MOVE. IT DOES NOT MOVE AFTER BEING STOPPED AT A LIGHT OR WHEN WAITING TO MAKE A LEFT TURN. HAS HAPPENED NUMEROUS TIMES. I HAVE ALMOST BEEN REAR ENDED AND T-BONED. I TOOK IT IN FOR SERVICE (JUNE 2016) THE FIRST TIME IT HAPPENED AND WAS TOLD THERE WAS NOTHING WRONG WITH IT. THAT WAS A MONTH AGO AND IT IS HAPPENING AGAIN. THIS TIME IT WAS WORSE. I CONTACTED SERVICE AT MY DEALERSHIP AND WAS TOLD THAT A FIX CAME OUT THAT MORNING. THAT IS A LIE SINCE I HAVE BEEN RESEARCHING THIS ISSUE ON LINE. CONSUMER REPORTS SAID THE FIRST FIX WAS ISSUED IN DEC 2015 (WHEN I PURCHASED MY CAR) AND THIS RECENT FIX WAS ISSUED A WEEK AGO.I NOW HAVE TO WAIT 5 DAYS DRIVING AN UNSAFE CAR BEFORE THEY WILL WORK ON IT. I CONTACTED CORPORATE AND AM WAITING FOR A PHONE CALL TO DISCUSS THIS. ALSO SPUTTERING WHEN ACCELERATING HAS BEEN GOING ON SINCE THE FIRST MONTH I HAD THE CAR. I DON'T THINK THEY REALIZE HOW DANGEROUS THIS IS. DOES SOMEONE NEED TO GET HURT OR KILLED BEFORE HYUNDAI ISSUES A RECALL AND/OR A BUY BACK?? I ONLY HAVE 4300 MILES ON THE CAR. I FEEL UNSAFE DRIVING IT.

I HAVE A 2016 HYUNDAI TUCSON LIMITED THAT IVE BEEN HAVING DCT PROBLEMS WITH. FIRST ISSUE I WAS IN THE LEFT HAD TURN LANE AT A BUSY INTERSECTION AND THE CAR WOULDN'T MOVE JUST REV LIKE IT WAS IN NEUTRAL CAUSING ME TO BLOCK TRAFFIC AND ALMOST GET INTO A ACCIDENT. SECOND I WENT ON A HIKE UP AT ANGELES FOREST AND DIDN'T GET BACK TO MY VEHICLE TILL IT WAS DARK OUT AND MY CAR WOULDNT MOVE AGAIN AND THIS TIME IT WAS FOLLOWED BY A TRANS TEMP TO HIGH WARNING AND I WAS IN THE MIDDLE OF NOWHERE WITH NO SERVICE. I CAN NO LONGER TRUST THIS VEHICLE AT ALL.

I PURCHASED THE VEHICLE ON 8/6/16 BUT THE DEALERSHIP HAD TO LOCATED THE VEHICLE WITH OUR SPECIFICATIONS AND GET IT FROM ANOTHER DEALER. WE TEST DROVE A SIMILAR TUCSON AND WHILE WE DROVE THE TEST VEHICLE IT WOULD NOT ACCELERATE AFTER BEING STOPPED AT A RED LIGHT. THEN THE RPM'S WHERE GOING CRAZY AND IT FELT LIKE THE TRANSMISSION WAS SLIPPING. IT HAD 5,000 MI. ON IT AND THE SALESMAN HAD TO TAKE IT TO THE SERVICE DEPT. WE ASKED IF THIS WAS A COMMON ISSUE, HE ASSURED US IT WASN'T AND PLAYED IT OFF. SADLY, WE DID END UP PURCHASING ANOTHER TUCSON 2016 WITH 356 MI. ON IT ON 8/8/2016. I HAVE ALREADY HAD PROBLEMS WITH IT. 1ST) TRYING TO BACK OUT OF MY DRIVEWAY, WOULD NOT GO. 2ND) LEAVING A PARKING SPACE IT WOULD NOT GO FORWARD. 3RD) DRIVING IN A PARKING GARAGE UPHILL AND THE TRANSMISSION WAS SLIPPING AND COULDN'T GO UP THE RAMP PROPERLY. I TRIED TO TAKE IT BACK TO THE AUTOMAX DEALERSHIP IN NORMAN, OK AND THEY WOULD NOT TAKE IT BACK AFTER 3 DAYS AND THEY KNOWINGLY SOLD ME AND UNSAFE AND DEFECTIVE VEHICLE!!! I HAVEN'T EVEN USED A HALF TANK OF GAS. I DID TELL THEM TO STOP THE PAPERWORK ON IT AND NOW WE ARE DEALING WITH HYUNDAI HEADQUARTERS. I AM CURRENTLY DRIVING A RENTAL CAR AND MY BRAND NEW UNSAFE AND DEFECTIVE HYUNDAI TUCSON 2016 IS SITTING IN MY DRIVEWAY!!!! HYUNDAI NEEDS TO TAKE THESE VEHICLE OFF THE ROAD BEFORE ANYONE DIES!!! THERE NEEDS TO BE AN INVESTIGATION ASAP!!!!!!

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE ATTEMPTING TO PROCEED FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND WHEN THE ENGINE REVVED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM NEEDED AN UPDATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.

10.10.15 I PURCHASED A NEW 2016 HYUNDAI TUCSON LIMITED FWD 1.6L TURBO DTC. I NOTICED THE HESITATION AND LAG ISSUES WITH THE TRANSMISSION AS DOCUMENTED IN SIMILAR COMPLAINTS; HOWEVER, WHEN THESE ISSUES WHERE MENTIONED TO THE DEALERSHIP THEY WERE DISMISSED AS BEING NORMAL FOR THIS TYPE OF TRANSMISSION. I HAVE MADE 3 TRIPS TO THE DEALERSHIP; ALTHOUGH, I CONTINUED TO EXPERIENCING THE SAME ISSUES WITH THE TRANSMISSION, I WAS NEVER INFORMED OF ANY TRANSMISSION ISSUES OR THAT HYUNDAI HAD ISSUED A FIX IN DECEMBER 2015 TO ADDRESS THE HESITATION ISSUES IN THE TRANSMISSION. 07.25.16 MY MOM WAS DRIVING MY VEHICHLE AND WAS LEFT STRANDED IN THE CHIC-FIL-A DRIVE THRU BECAUSE THE TRANSMISSION FAILED TO ENGAGE. MY MOM WAS IN DRIVE WITH HER FOOT ON THE BRAKE, BUT WHEN SHE REMOVED HER FOOT FROM THE BRAKE TO MOVE UP IN LINE THE VEHICLE DID NOT MOVE, EVEN WITH EXCESSIVE ACCELERATION. THE VEHICLE WAS PLACED IN NEUTRAL, REVERSE, AND DRIVE AGAIN AND FAILED TO MOVE IN ANY GEAR. THE VEHICLE HAD TO BE PUSHED OUT OF LINE INTO A PARKING SPOT. 07.27.16 THE DEALERSHIP ADVISED MY VEHICHLE WAS READY TO PICK UP. WHEN ASKED, THEY STATED THERE WAS "NO" ISSUE WITH THE TRANSMISSION AS THEY COULD NOT DUPLICATE THE ISSUE. THEY HAD NO IDEA WHY MY VEHICHLE HAD BECOME STRANDED, BUT IT WAS READY FOR ME TO PICK UP. AFTER REFUSING TO TAKE BACK AND DRIVE A VEHICHLE IN THIS UNSAFE CONDITION, THEY OFFERED TO HAVE A TECHNICIAN DRIVE IT AROUND FOR A FEW DAYS TO SEE IF HE COULD DUPLICATE THE ISSUE. 08.11.16 DEALERSHIP LEFT A VOICEMAIL STATING HYUNDAI ISSUED A RECALL TO REPAIR THE ISSUE WITH THE TRANSMISSION FAILING TO "PULL", ADVISED MY VEHICLE HAD BEEN FIXED PER THIS RECALL, AND THE ISSUE WOULD NOT HAPPEN AGAIN. MY CONCERN NOW IS WHETHER THIS ISSUE HAS BEEN TRULY FIXED ONCE I PICK UP MY VEHICHLE FROM THE DEALERSHIP AND IF DRIVING IT LIKE THIS HAS CAUSED DAMAGE TO THE TRANSMISSION OR ENGINE.

CAR IS STOPPED AT RED LIGHT ON HIGHWAY (4 TIMES) AND ONCE IN DRIVEWAY. RUNNING AND IN GEAR. YOU ATTEMPT TO MOVE FORWARD AND IT IS AS IF THE CAR WAS NOT IN GEAR. IT WILL NOT MOVE FOR SEVERAL MINUTES AND THEN IT WILL RANDOMLY ENGAGE AND BEGIN TO MOVE. OTHER COMPLAINTS I HAVE SEEN SAY IT RELATES TO THE CLUTCH BUT MY DEALERSHIP STILL HAS THE CAR (FOR THE SECOND TIME) AND SAYS THEY CAN NOT IDENTIFY THE PROBLEM. VEHICLE IS UNSAFE UNTIL A FIX IS FOUND.

ON MULTIPLE OCCASIONS, THE CAR WILL NOT GO INTO ANY FORWARD GEAR AFTER STOPPING. THIS HAS HAPPENED ON AT LEAST 3 OCCASIONS. ONCE, THE VEHICLE HAD TO BE DRIVEN IN REVERSE TO GET OFF THE HIGHWAY SAFELY. THE DEALER HAS UPDATED THE TRANSMISSION SOFTWARE, BUT IT CONCERNS ME THAT THIS COULD HAPPEN AGAIN.

THIS IS MY SECOND COMPLAINT CONCERNING THIS VEHICLE. MY ORIGINAL COMPLAINT WAS ON 06/27/16 WHERE I STATED THAT THE CAR WILL NEUTRAL OUT WHEN TAKING OFF FROM A STOP. AS SO MANY HAVE SAID IN THERE COMPLAINTS, VEHICLE IS UNSAFE TO DRIVE. ON 7/8/16, I DROPPED MY CAR OFF AT CHAPMAN HYUNDAI WHERE IT SAT FOR 34 DAYS BEING DESTROYED BY THE ELEMENTS OF THE ARIZONA SUN, BEFORE HYUNDAI AMERICA FINALLY RELEASED A SOFTWARE UPDATE. BACK IN MAY, I HAD REQUESTED HYUNDAI REPURCHASE THIS VEHICLE BECAUSE I FELT IT WAS UNSAFE TO DRIVE, WHICH OF COURSE WAS DECLINED. AFTER REQUESTING AN ENGINEER TO PERSONALLY LOOK AT MY VEHICLE, I WAS INFORMED (07/08/16) THAT HYUNDAI IS AWARE OF THE ISSUE AND IS WORKING ON A SOFTWARE UPDATE WITH NO ETA. FINALLY AFTER MY CAR WAS THERE FOR 34 DAYS, THEY INFORMED ME THAT THE UPDATE HAS BEEN PERFORMED AND MY CAR IS OPERATING AS DESIGNED. THIS INFORMATION COMES A FEW DAYS TOO LATE AS ANYTHING PASS THE 30 DAYS IS CONSIDERED LEMON LAW IN ARIZONA. SINCE THE DAY WE DROPPED OFF THE CAR, WE HAVE INSISTED THAT THEY REPURCHASE THIS UNSAFE VEHICLE. ON THE 11TH OF AUGUST, WE WERE INFORMED THAT ARE REQUEST FOR 'REPURCHASE' HAS BEEN APPROVED. ON THE 13TH , I PICKED UP MY VEHICLE AND NOW IT SITS IN MY GARAGE WAITING FOR THE 'REPURCHASE' TO COMPLETE. DON'T LET HYUNDAI GET AWAY WITH THIS, HOLD THEIR FEET TO THE FIRE AND DEMAND THEY REPURCHASE YOUR CAR. THE ISSUE IS SAFETY AND THEY WANT US TO BELIEVE IT'S ALL FIXED WITH A SOFTWARE UPDATE? WHAT ABOUT 34 DAYS MY CAR WAS BEING DESTROYED BY THE SUN / ELEMENTS? WHAT ABOUT THE DAMAGE THAT HAS BEEN DONE TO OUR CARS BY THE CLUTCH 'SLIPPING' OR 'NEUTRALLING' OUT? ANYONE WOULD LIKE MORE INFORMATION ON HOW TO GO ABOUT THIS PROCESS - PLEASE CALL ME OR EMAIL ME AT [XXX] OR [XXX] I FEEL FOR ALL OF YOU AND UNDERSTAND YOUR PAIN. PLEASE STAND UP AND FIGHT HYUNDAI TOOTH AND NAIL ON THIS PLEASE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS VEHICLE HAS A DUAL CLUTCH TRANSMISSION. WHEN PRESSING THE ACCELERATOR FROM A DEAD STOP, THE CAR HESITATES AND DOESN'T MOVE. WHEN MOVING FORWARD FROM A ROLLING START, THE CAR HESITATES THEN LURCHES FORWARD. SOMETIME, THE ENGINE SIMPLY REVS AND THE CAR DOESN'T MOVE AT ALL. THIS IS EXTREMELY DANGEROUS, ESPECIALLY WHEN MAKING A TURN IN FRONT OF ONCOMING TRAFFIC AT AN INTERSECTION. THERE IS NO CERTAINTY THAT THE CAR WILL MOVE OR MAYBE THE CAR WILL LURCH FORWARD. THIS CONDITION HAS HAPPENED EVER SINCE I PURCHASED THE VEHICLE AND SEEMS TO BE GETTING WORSE.