2016 HYUNDAI TUCSON Complaints

WHEN THE VEHICLE IS IN DRIVE AND YOU ARE STOPPED AT A LIGHT OR WAITING TO MAKE A TURN AND THEN YOU GO TO ACCELERATE, THE CAR ACTS AS IF IT'S IN NEUTRAL OR LIMPS ALONG. THIS ONLY HAPPENS WHEN THE CAR IS STOPPED AND YOU GO TO ACCELERATE FROM A STOP. CLEARLY IN MY VIDEO, YOU CAN SEE THAT THE CAR IS AT A STOP, THE CAR IS IN DRIVE AND THIS TIME THE CAR DIDN'T EVEN MOVE UNTIL THE ENGINE WAS PRODUCING 4500RPM'S AND THEN ONLY ACHIEVED 7MPH. IT ALMOST SEEMS LIKE THE CAR HAS NEUTRALED OUT OR THE GEAR IS SLIPPING. WE TOOK THE VEHICLE TO HYUNDAI TWO TIMES CONCERNING THIS ISSUE, THE FIRST TIME THE TECH WAS ABLE TO REPRODUCE OUR CONCERN AND THEY PERFORMED A 'RELEARN' ON THE TRANSMISSION. THE SECOND TIME THEY WEREN'T ABLE TO REPRODUCE THE PROBLEM AND WE WERE SENT ON OUR WAY AS IF EVERYTHING WAS OK. THIS CONCERN IS DANGEROUS AND WE ARE SCARED, LITERALLY TERRIFIED TO DRIVE THIS VEHICLE BECAUSE I WAS ALMOST T-BONED WHILE MAKING A LEFT TURN THROUGH AN INTERSECTION AND VEHICLE DIDN'T RESPOND. OUR CONCERN IS INTERMITTENT AND HYUNDAI JUST SENDS US ON OUR WAY AS IF NOTHING IS WRONG WITH THE VEHICLE. IF ANYTHING HAPPENS TO ME, MYSELF OR MY FAMILY BECAUSE OF THIS VEHICLE, PLEASE INVESTIGATE THE POWERTRAIN. HYUNDAI HAS DECLINED MY REQUEST TO REPURCHASE OR REPLACE UNDER THE ARIZONA LEMON LAW. THIS VEHICLE IS DANGEROUS AND NOW HYUNDAI IS NOT HELPING TO RESOLVE THIS ISSUE. I HAVE A COUPLE OFF VIDEOS SHOWING THE CAR DEMONSTRATING THE CONCERN. PLEASE HELP

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE AT A STOP LIGHT, THE VEHICLE DID NOT ACCELERATE WHEN THE LIGHT TURNED GREEN. THERE WAS NO WARNING INDICATOR ILLUMINATED. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FELT AS THOUGH IT WERE IN NEUTRAL. THE VEHICLE WAS PLACED IN MANUAL TRANSMISSION AND DRIVEN HOME. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ISSUE WOULD BE INVESTIGATED. THE FAILURE MILEAGE WAS 3,000.

VEHICLE WOULD NOT MOVE FORWARD IN STOP AND GO TRAFFIC, WHILE TRAVELING UPHILL. TRANSMISSION WARNING LIGHT CAME ON INDICATING IT WAS OVERHEATING, WHICH EVENTUALLY LOCKED UP THE TRANSMISSION, DISABLING THE CAR. AN IMMOBILE VEHICLE IN TRAFFIC IS INHERENTLY UNSAFE, AND WITH UNDER 3000 MILES, THIS VEHICLE IS IN NEED OF A RECALL AND A REDESIGNED CLUTCH.

SUV WILL NOT ACCELERATE WHEN LIGHT TURNS GREEN. HAS HAPPENED A FEW TIMES WHERE IT REVS HESITATES AND THEN GOES. YESTERDAY, WHEN AT A GREEN LIGHT NEAR MY HOUSE, CAR REVVED AND WOULD NOT GO EVEN WITH FOOT PRESSED ALL THE WAY DOWN ON ACCELERATOR. FORTUNATELY, NO ONE BEHIND ME OTHERWISE THIS COULD HAVE BEEN AN ACCIDENT WITH THE PERSON BEHIND ACCELERATING AND ME UNABLE TO MOVE AT ALL! CALLED DEALER RIGHT AWAY. IT WAS 4PM ON SATURDAY 6/25. THEY COULD NOT SEE ME. COULDN'T GET ME IN FOR AN APPOINTMENT UNTIL THIS THURSDAY. WILL GO IN FIRST THING TOMORROW MORNING (MONDAY) AND DEMAND SOMETHING BE DONE. SPOKE WITH SERVICE MANAGER. HE SAID THEY WILL CHECK BUT DOUBT THEY WILL FIND ANYTHING AS NONE OF THE CHECK LIGHTS OR COMPUTER CHECKS HAD TRIGGERED DURING ANY OF THE ACCELERATOR INCIDENTS. THIS IS VERY DANGEROUS. WANT OTHERS TO BE AWARE OF THIS MAYBE BEFORE PURCHASING THE CAR!

I AM THE OWNER OF A 2016 HYUNDAI TUCSON WHICH I PURCHASED THIS FALL AND HAVE APPROXIMATELY 25,000 MILES ON IT. I AM REPORTING THE SAME PROBLEM THAT OVER 50 OTHERS HAVE ON THIS SITE. IT IS A 1.6 LITER TURBO WITH THE DCVT TRANSMISSION. STARTING ABOUT 5 WEEKS AGO I HAVE BEEN HAVING A PROBLEM WITH THE TRANSMISSION NOT ENGAGING. WHEN IT STARTED, I WAS STOPPED IN TRAFFIC AT A LIGHT AND I WAS IN DRIVE WITH NO SPECIAL MODE. I TOOK MY FOOT OFF THE BRAKE AND THE VEHICLE BEING ON A SLIGHT INCLINE STARTED TO ROLL BACKWARDS. I HAD TO REV THE RPMS UP WHAT LOOKED LIKE TO BE OVER 3000 TO GET THE CAR TO GO FORWARD. I TOOK IT TO THE DEALER WHERE I PURCHASED, SHEEHY HYUNDAI IN WALDORF, MD AND THEY CHECKED IT OVER AND SAID THEY COULD NOT FIND ANYTHING. HAS HAPPENED 4 ADDITIONAL TIMES. THIS IS A BAD SITUATION, ABOUT TWO WEEKS AGO I WAS LEAVING A GAS STATION, IDLING OUT TO A SIDE ROAD THAT HAD A SLIGHT INCLINE, AND AGAIN I TOOK MY FOOT OFF THE BRAKE WHILE WAITING AT THE INTERSECTION, AND AGAIN INSTEAD OF GOING FORWARD, THE VEHICLE ROLLED BACKWARD AND THIS TIME I STOPPED THE VEHICLE, PUTTING IT IN PARK, AND SHUT IT OFF HOPING IT WAS JUST SOMETHING ELECTRONIC. I RESTARTED AND HAD TO AGAIN REV THE RPMS WAY UP SO TO AVOID OVER REVVING AND HAVING THE VEHICLE JUMP, I PUT IT INTO 1ST GEAR MANUALLY AND WAS ABLE TO MOVE FORWARD, BUT I NOTICED IT WAS JERKY STARTING OUT. ABOUT AN HOUR LATER DURING CONTINUOUS DRIVING WITH SOME STOP STARTS, I WAS AT A LIGHT WHICH HAD TURNED RED AND WAS WAITING FOR IT TO CHANGE. WHEN IT DID AND I STARTED TO GO, WITH THE VEHICLE IN DRIVE IT AGAIN WOULD NOT GO. I AGAIN HAD TO REV IT UP SIGNIFICANTLY TO GET IT TO START ROLLING FORWARD. I AGAIN TOOK IT TO SHEEHY AND THEY HAD IT FOR THREE DAYS. THEY SAID THEY WENT THOUGH IT DIAGNOSTICALLY AS MUCH AS THEY COULD AND CHECKED THE FLUID, BUT STILL COULD NOT FIND ANYTHING WRONG. ON TUESDAY I WAS COMING .

VEHICLE WILL NOT SHIFT INTO GEAR FROM STATIONARY POSITION. HAS OCCURRED PERIODICALLY (AT LEAST 25 TIMES) SINCE ODOMETER READ 1800 MILES (CURRENT MILAGE IS 8000 MILES).. IT HAS OCCURRED WHILE STOPPED IN TRAFFIC AND TOOK AT LEAST 5 MINUTES TO GO INTO GEAR. IT HAS ALSO FAILED TO SHIFT INTO GEAR WHILE STARTING FROM A STOP IN TRAFFIC AND LEAVES CAR POWERLESS FOR FORWARD MOTION WITH MOVING TRAFFIC ALL AROUND. HAVE HAD IT TO DEALER AT LEAST 3 TIMES REPORTING SHIFTING/ TRANSMISSION PROBLEM. TRANSMISSION REPROGRAMMED ONCE BUT ISSUE STARTED AGAIN AFTER ABOUT 500 MILES. DEALER CAN FIND NOTHING WRONG WITH THE CAR.

STOPPED AT A GAS STATION TO GET GAS, TURNED THE VEHICLE IGNITION OFF, PUMPED GAS, GOT BACK IN & STARTED THE VEHICLE, SAT THERE FOR A MINUTE OR TWO PUT THE VEHICLE IN PARK & PRESSED THE GAS, RPM'S REVVED WAY UP BUT THE VEHICLE WOULD NOT MOVE FORWARD. CHECKED EVERYTHING TO MAKE SURE I WASN'T OVERLOOKING ANYTHING; NO 'CHECK ENGINE' LIGHT CAME ON OR ANY OTHER DASHLIGHTS, EMERGENCY BRAKE WAS NOT ENGAGED. TURNED THE SWITCH OFF & ON SEVERAL TIMES, WAITING A FEW MINUTES EACH TIME, THEN WOULD START AND SHIFT INTO REVERSE (IT WOULD BACK UP), NEUTRAL, & FINALLY DRIVE & STILL NOTHING HAPPENED. FINALLY GAVE UP, PUT IT IN REVERSE & BACKED AWAY FROM THE PUMPS TO A SAFE PLACE. CALLED HYUNDAI BLUE LINK BUT THEY WERE NO HELP AS THE VEHICLE WASN'T SENDING ANY CODES. I TRIED A COUPLE MORE TIMES THEN GAVE UP & HAD IT TOWED TO THE DEALERSHIP (AFTER SPEAKING WITH THE SALESMAN). ONCE IT WAS OFF THE TRUCK, THE SALESMAN TRIED IT SEVERAL TIMES & GOT THE SAME RESULT. HE WAS JUST AS STUNNED AS I WAS. ON MON I CALLED HYUNDAI AMERICA & OPENED A CASE SO THERE WOULD BE DOCUMENTATION. I HAD DONE SOME RESEARCH ONLINE OVER THE WEEKEND & FOUND A HYUNDAI FORUM WHERE PEOPLE WERE DISCUSSING THE SAME PROBLEM THAT I WAS HAD. I THEN WENT TO THE DEALERSHIP & MET WITH THE SERVICE DIRECTOR & THE TECHNICIAN WORKING ON MY VEHICLE. OF COURSE, THEY DIDN'T KNOW WHAT TO DO EVEN THOUGH IT HAD DONE THE SAME THING WITH THE SERVICE DIRECTOR THAT MORNING BUT HE FINALLY GOT IT TO MOVE. THE DEALERSHIP CALLED HYUNDAI TECH SERVICES & THEY MADE AN UPDATE/ADJUSTMENT. FOR NOW IT SEEMS TO BE FINE, BUT I AM TOTALLY PARANOID ABOUT DRIVING IT NOW! I THINK IT'S VERY IMPORTANT THAT THE NHTSA GET INVOLVED & GET TO THE BOTTOM OF THIS ISSUE AS SOON AS POSSIBLE.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP, THE VEHICLE REVERSED AND THEN MOVED FORWARD. THE FAILURE CONTINUOUSLY RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SWITCHED INTO THE NEUTRAL POSITION AND RESTARTED. THE VEHICLE RESTARTED AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,075.

ON MULTIPLE OCCASIONS AND WITH INCREASING FREQUENCY, THE CAR DOES NOT TRANSMIT POWER TO THE WHEELS AFTER STOPPING OR SLOWING TO A NEAR STOP - E.G. AT A TRAFFIC LIGHT, MERGING INTO INTERSTATE TRAFFIC, OR, GOD FORBID, TURNING LEFT AT AN INTERSECTION. I WILL PUT MY FOOT ON THE ACCELERATOR AND THE RPMS CAN ROAR INTO THE 6000 RANGE WHILE MY CAR INCHES FORWARD AT 1-5 MPH INTO TRAFFIC. INCREDIBLY DANGEROUS. MOST RECENTLY THIS HAPPENED AS I WAS TURNING LEFT ONTO SUNSET BLVD IN LOS ANGELES. WHAT SHOULD HAVE BEEN A SAFE LEFT TURN BECAME A HARROWING EXPERIENCE AS MY CAR ENTERED SUNSET AT ABOUT 1-2 MPH AS TRAFFIC CLOSED IN FROM BOTH DIRECTIONS, WITH A 6 YEAR OLD IN THE CAR, NO LESS! NOT MY VIDEO, BUT A SIMILAR EXPERIENCE FROM ANOTHER TUCSON DRIVER IS HERE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=TCVTR_ZCYRS AND ANOTHER: HTTPS://WWW.YOUTUBE.COM/WATCH?V=TCVTR_ZCYRS PLENTY OF REPORTS OF THIS AT HYUNDAI-FORUMS.COM *HTTP://WWW.HYUNDAI-FORUMS.COM/2016-TUCSON-IX35-MODELS/454074-DANGEROUS-HORRIBLE-DCT-36.HTML AND YET NO ACTION FROM HYUNDAI. DEALERSHIPS ACROSS THE COUNTRY ARE RESPONDING VARIOUSLY WITH "WE CAN'T REPLICATE THE PROBLEM" (IT'S INTERMITTENT AND DANGEROUSLY UNPREDICTABLE), TO "SOUNDS LIKE NORMAL DCT BEHAVIOR TO ME!", TO AS MY DEALER TOLD ME, "UNTIL THE MALFUNCTIONING PART FAILS COMPLETELY, WE CAN'T ID THE PROBLEM SO CAN'T FIX IT." LETTING THAT PART FAIL MAY, LITERALLY, BE THE LAST THING I DO! STILL WORKING ON A RESOLUTION WITH HYUNDAI, BUT THIS IS AN INCREDIBLY DANGEROUS MALFUNCTION AND HYNUDAI NEEDS TO ADDRESS IT AS SUCH.

I WAS SITTING AT A RED LIGHT, BEHIND A COUPLE OF OTHER CARS, WAITING TO MAKE A LEFT TURN. WHEN THE LIGHT TURNED GREEN, I EASED UP ON THE BRAKE AND ALLOWED THE CAR TO PULL FORWARD SLOWLY. WHEN IT WAS MY TURN TO MAKE A LEFT, I GENTLY PUT MY FOOT ON THE ACCELERATOR. THE RPMS ROSE BUT THE CAR DID NOT ENGAGE IN A GEAR AND THUS DIDN'T PULL FORWARD BEYOND A SLOW ROLL. I TRIED STEPPING ON THE GAS HARDER AND ALLOWED THE RPMS TO GET UP TO ABOUT 4,000. THE CAR STILL DO NOT ENGAGE IN A GEAR. I WAS IN "NORMAL" DRIVING MODE WHEN THIS OCCURRED. I TRIED SHIFTING THE STICK TO MANUAL MODE AND BACK, AND ALSO PUTTING IT SPORT MODE---ALL WHILE IN THE MIDDLE OF THE INTERSECTION. AFTER SEVERAL ROUND TRIPS UP TO 4,000 RPM AND BACK, THE CAR EVENTUALLY GOT IN GEAR. I'M NOT EXACTLY SURE WHICH, IF ANY OF MY ACTIONS, CORRECTED THE ISSUE. RESEARCHING ONLINE, I SEE THIS IS A VERY COMMON PROBLEM AND IT'S SHOCKING TO ME THAT HYUNDAI HASN'T PUBLICLY ACKNOWLEDGED THIS OR ISSUED A RECALL. AN ONLINE TUCSON FORUM ENTITLED "DANGEROUS HORRIBLE DCT" HAS OVER 40,000 VIEWS AND SEVERAL HUNDRED POSTS REGARDING THIS MATTER. (HTTP://WWW.HYUNDAI-FORUMS.COM/2016-TUCSON-IX35-MODELS/454074-DANGEROUS-HORRIBLE-DCT.HTML). FORUM POSTS NOTE THAT DEALERS ARE PLAYING DUMB ON THIS ONE UNLESS THEY CAN RECREATE THE ISSUE 1ST-HAND. A YOUTUBE VIDEO (HTTPS://WWW.YOUTUBE.COM/WATCH?V=TCVTR_ZCYRS) PROVIDES AMPLE EVIDENCE OF WHAT IS HAPPENING AND IS VERY CONSISTENT WITH MY EXPERIENCE (AND THAT OF MANY OTHERS IT WOULD SEEM. THIS SITUATION IS VERY, VERY DANGEROUS!!! I SINCERELY HOPE THE NHTSA LOOKS INTO THIS MATTER IMMEDIATELY. *TR