2015 HYUNDAI TUCSON Complaints

TL* THE CONTACT OWNED A 2015 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE AT 50 MPH, OTHER DRIVERS BEGAN TO ALERT HIM THAT THERE WAS FIRE EMERGING FROM UNDERNEATH THE VEHICLE; THERE WERE NO WARNING SIGNALS ALERTING THE CONTACT OF THE FIRE. THE CONTACT PULLED OVER AND NOTICED THE FIRE COMING FROM UNDER THE FRONT DRIVER SIDE TIRE. THE CONTACT CALLED 911 AND BY THE TIME THE FIRE DEPARTMENT REACHED HIM, THE VEHICLE WAS TOTALED. THERE WERE NO INJURIES DUE TO THE FIRE, AND THE CONTACT FILED BOTH A FIRE AND POLICE REPORT. THE VEHICLE WAS FIRST TOWED A JUNK YARD AND THEN TO THE CONTACT'S HOME. THE CONTACT CALLED THE DEALERSHIP (RICK CASE HYUNDAI 925 N STATE RD 7, PLANTATION, FL 33317 (954) 388-9627) AND THE CONTACT WAS REFERRED TO A PRE-OWNED SALES MANAGER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

BOUGHT NEW 2015 2017 PAID OUT OF POCKET FOR AN EXHAUST REPLACEMENT $1,500 APRIL 2019 WENT THROUGH OIL CONSUMPTION TESTING. CAR ENGINE WAS REPLACED JUNE 2019 TRANSMISSION WENT OUT MILEAGE 105K CAR WAS IN MOTION WHEN ALL OF THIS WENT UP HAVE COPIES OF RECEIPTS

HYUNDAI RECALL. I AM A 65 YEARS OLD, I PURCHASED THIS CAR ON NOV 2018 AND AS I WAS DRIVING TO WORK ON THE HIGHWAY, THE CAR CAUGHT ON FIRE, THE FLAMES CAME THROUGH THE FLOOR PANEL AND THROUGH THE VENTS. MY ENTIRE AREA WHERE THE GAS & BRAKE PEDAL ARE BURNED UP, THE RADIO AREA AND CONSOLE AREA IS CHARRED BEYOND RECOGNITION. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE ENTIRE CAR WAS IN FLAMES.

THE IDLE COMPONENT ON THE ENGINE SPUTTERS. IT'S BEEN SPUTTERING SINCE I BOUGHT THE VEHICLE BRAND NEW OFF THE LOT. I MENTIONED IT TO THE DEALER. THEY SAID IT WAS NOTHING, BUT THE SPUTTERING IS GETTING WORSE AND AS THE CAR SITS IDLING WHILE PRESSING THE BRAKES OR IN PARKED OUT NEUTRAL IT'S SPUTTERS LIKE IT'S GOING TO CUT OFF.

RECEIVED 2 RECALL NOTICES TO HAVE THE ENGINE CONTROL SOFTWARE UPDATED WITH AN ANTI-KNOCK PREVENTION FEATURE. WE UPDATED THE SOFTWARE AT THE DEALER BEFORE THE SECOND LETTER FROM HYUNDAI WHICH NOTIFIED US THAT THE SOFTWARE WILL LIMIT ENGINE PERFORMANCE AND VEHICLE SPEED IF ACTUATED, AND THAT WE SHOULD TAKE IT TO THE DEALER FOR REPAIR SHOULD THIS OCCUR. THIS IS PERCEIVED TO BE A SALES GIMMICK FOR HYUNDAI THAT IS UNAVOIDABLE IF ACTUATED. THE HYUNDAI 1-800 HELP LINE COULD NOT ANSWER THE QUESTIONS REGARDING AN OPTION TO REMOVE THE SOFTWARE TO AVOID THIS EVENT, OR THE COST TO MAKE THE MANDATED REPAIRS WHEN THEY OCCUR. THEY ALSO PROMISED A 120,000 WARRANTY UPDATE NOTIFICATION THAT WAS NEVER SENT TO US PROMISED 3-5 DAYS AFTER INSTALLATION. WE PERCEIVE THE SOFTWARE INSTALLATION A SAFETY ISSUE BECAUSE IT COMMANDS YOUR VEHICLE INTO A LIMITING STATE. THE RECALL IS LABELLED: PRODUCT IMPROVEMENT CAMPAIGN NUMBER 953. 2015 HYUNDAI TIUCSON, A CAR WE OTHERWISE LOVE, AND A 3RD HYUNDAI IN 7 YEARS.

THE PROBLEM I AM HAVING WITH MY VEHICLE IS THAT THE ENGINE STOPPED WHILE I WAS DRIVING DOWN THE ROAD WITHOUT ANY WARNINGS AT ALL. THERE WAS NO CHECK ENGINE LIGHTS, NO OIL LIGHTS, OR ANY SENSORS THAT POPPED UP FOR THAT ISSUE. THIS HAS BEEN A KNOWN PROBLEM AFTER DOING SOME RESEARCH WITH THIS ENGINE. I HAD IT TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED HIM WITH A ENGINE PROBLEM AND SAID THE ENGINE NEEDED TO BE REPLACED. I HAD IT THEN TOWED TO A DEALERSHIP HYUNDAI DEALERSHIP AND THEY HAVE HAD MY CAR FOR A WEEK WITHOUT GIVING ME ANY INFORMATION ON WHAT IS ACTUALLY WRONG WITH THE ENGINE. I CANNOT RECEIVE A LOANER CAR BECAUSE IT IS OUT OF WARRANTY AND MY AFTERMARKET WARRANTY IS STILL TRYING TO INVESTIGATE WHAT IS WRONG WITH THE ENGINE AND NO ONE ELSE IS HELPING ME. I'VE BEEN OUT OF WORK NOW FOR ALMOST 2 WEEKS WITH NO VEHICLE NO EXPLANATION, BUT YET THERE ARE NUMEROUS COMPLAINTS ALL THROUGHOUT THE INTERNET ABOUT THE ENGINE FOR THIS VEHICLE. THERE IS NO ENGINE AVAILABLE ANYWHERE FOR THIS VEHICLE PROBABLY BECAUSE OF THE KNOWN ISSUE. THEY ARE TELLING ME THEY WILL HAVE TO ORDER IT PIECE BY PIECE IF THE WARRANTY WILL COVER IT. I PERSONALLY THINK THERE SHOULD BE AN INSPECTION ON THESE ENGINES AND A RECALL DONE BECAUSE WHAT HAS HAPPENED TO ME HAS BEEN HAPPENING FOR YEARS SINCE THE VEHICLE HAS AT THE MARKET. I HAVE READ OVER 30 DIFFERENT COMPLAINTS ABOUT THE ENGINE JUST DYING AND SEIZING WHILE DRIVING THE CAR.

TL* THE CONTACT OWNS A 2015 HYUNDAI TUCSON. WHILE DRIVING APPROXIMATELY 35 MPH, WHITE SMOKE EMITTED FROM THE EXHAUST PIPE AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

WHEN ACCELERATING INTO TRAFFIC THE CAR LAGS OR STOPS AS IF I PUT THE CAR IN NEUTRAL MANY TIMES I AM NEXT TO A VEHICLE AND CANN'T PULL BACK OVER ON ON COMING TRAFFIC HAS TO HARD STOP OR SWERVE TO AVOID HITTING ME. THIS OF COURSE PUTS ME AND ON COMING VEHICLES IN DANGER

WHILE THE CAR WAS STATIONARY, OUR OIL LIGHT CAME ON. WHEN WE TOOK IT TO THE MECHANIC HE SAID THE ISSUE WAS ACTUALLY THE ENGINE AND IT WOULD NEED TO BE REPLACED. MECHANIC TOWED IT TO THE HYUNDAI DEALERSHIP AND THEY CONFIRMED IT NEEDS A NEW ENGINE.

I WAS DRIVING DOWN THE HIGHWAY. WITHOUT ANY PRIOR INDICATION OF ERROR, OR ANY SENSOR READING THAT SOMETHING WAS WRONG WITH THE ENGINE, THE ENGINE STARTED MAKING A LOUD RATTLING NOISE AND THE RPMS INCREASED. I SLOWED DOWN A BIT, AND CONTINUED DRIVING. THE ENGINE THIS SEIZED COMPLETELY AND DIED. LUCKILY I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND CALL FOR HELP, BUT THE ENGINE IS COMPLETELY UNRESPONSIVE.