2016 HYUNDAI TUCSON Complaints

TL* THE CONTACT'S WIFE OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. TAMIAMI HYUNDAI (6780 AIRPORT-PULLING RD, NAPLES, FL 34109) WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. THE VIN WAS NOT AVAILABLE.

JUST SHORT OF 63,000 MILES, MY KEY FOB QUIT UNLOCKING THE FRONT DRIVER'S DOOR IN IT'S NORMAL SEQUENCE. I HAVE TO KEEP PRESSING "UNLOCK" SEVERAL TIMES UNTIL THE LOCK OPENS. THE OTHER DOORS SEEM RESPONSIVE AT THIS TIME. THERE HAVE BEEN TIMES I HAVE HAD TO USE THE KEY. THE SAFETY OF BEING ABLE TO QUICKLY UNLOCK MY DOORS WHEN APPROACHING MY CAR IN MY CARPORT OR IN A PUBLIC SPACE IS COMPROMISED. I DID AN ONLINE SEARCH AND FOUND MANY PEOPLE COMPLAINING OF THE SAME OR VERY SIMILAR CIRCUMSTANCES ON THE IDENTICAL MAKE AND MODEL HYUNDAI. IT SEEMS TO BE ASSOCIATED WITH THE ACTUATOR. I HAVE NOT TAKEN MY CAR TO THE SHOP YET, BUT WANTED TO ADD MY EXPERIENCE TO YOUR DATABASE. APPARENTLY, THIS IS A KNOWN ISSUE BY HYUNDAI ACCORDING TO PEOPLE WRITING ABOUT IT ON A POPULAR AUTOMOTIVE WEBSITE AND I AM HOPING THAT ATTENTION BROUGHT TO THIS FLAW WILL TRIGGER A RECALL. I AM FEARFUL THAT THE PROBLEM WILL SPREAD TO OTHER DOORS OR THAT I MAY BE PREVENTED FROM EXITING MY DRIVER DOOR WHEN I NEED TO GET OUT OF THE CAR.

REAR PASSENGER DOOR WILL NOT OPEN. IT LOCKS/UNLOCKS WITHOUT AN ISSUE, BUT THE INSIDE AND OUTSIDE DOOR HANDLES DO NOT WORK. MY CHILD COULD BE TRAPPED IN THE CAR IN AN EMERGENCY. THE VEHICLE WAS STATIONARY.

THE DOOR ACTUATORS STOP WORKING AND YOU ARE NOT ABLE TO OPEN THE DOOR USING THE INSIDE OR THE OUTSIDE DOOR HANDLES. YOU CAN HEAR THEM UNLOCK, BUT THE DOOR STILL WILL NOT OPEN. THIS IS A HUGE SAFETY CONCERN IF THERE WERE TO BE AN EMERGENCY WHERE THE CAR NEEDED TO BE EVACUATED. THIS HAPPENS WHEN THE CAR IS STATIONARY, WHETHER IT IS OFF OR THE ENGINE IS RUNNING.

RECEIVED RECALL LETTER. CALLED DEALER WHERE PURCHASED AND SPOKE WITH SERVICE DEPARTMENT. THEY SAID THEY NEEDED TO ORDER THE PART (FOR THIS VERY IMPORTANT RECALL WHERE I WAS ADVISED NOT TO DRIVE THE CAR) AND THEY WOULD CALL WHEN PART ARRIVED. THAT WAS ON 3/22/2021. THEY ADVISED IT WOULD TAKE 2 WEEKS. TODAY IS 4/29/2021 AND I HAVE NOT HEARD FROM THEM. I CALLED THE SERVICE DEPARTMENT AND WAS PLACED ON HOLD. THEY CAME BACK ONLINE AND ASKED IF I WANTED TO LEAVE MY NAME AND NUMBER AND SOMEONE WOULD CALL ME BACK. I SAID "NO" BECAUSE I KNEW NO ONE WOULD CALL ME BACK AND WAS PLACED ON HOLD AGAIN. DURING THIS TIME FRAME I HAVE RECEIVED REPEATED MAIL FROM HYUNDAI WANTING ME TO TRADE IN MY CAR FOR A NEW ONE. THEY AGAIN CAME ON THE LINE AND SAID "NO ONE WAS AVAILABLE TO TAKE MY CALL". I HUNG UP. SO NOW I HAVE A VEHICLE I WAS ADVISED NOT TO DRIVE AND NO WAY TO HAVE THE RECALL TAKEN CARE OF.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED WHILE ATTEMPTING TO ENTER THE VEHICLE, THE DRIVER'S AND PASSENGER'S SIDE DOORS FAILED TO UNLOCK. THE CONTACT STATED THEY ATTEMPTED MULTIPLE TIMES TO OPEN FROM THE OUTSIDE AND FROM THE INSIDE OF THE VEHICLE HOWEVER, THE DOORS WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO VISION HYUNDAI HENRIETTA ROCHESTER (2525 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 292-0500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THAT THE DRIVER'S AND PASSENGER'S SIDE FRONT DOORS HAD STARTED TO EXPERIENCE THE SAME FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,400.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR FAILED TO OPEN AS NEEDED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO OURISMAN HYUNDAI (3516 LAUREL FORT MEADE RD, LAUREL, MD 20724, (301) 973-3359 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR ACTUATOR FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,510.

MULTIPLE SENSORS AND LIGHTS ON THE DASH ARE ILLUMINATED, INCLUDING THE AIRBAGS, BRAKES, TRACTION CONTROL, HILL ASSIST, TIRE PRESSURE, ETC. I'VE BEEN TOLD THAT THIS IS RELATED TO A VACUUM PUMP ISSUE. OTHER HYUNDAIS ARE UNDER RECALL FOR THIS SAME ISSUE, BUT MY VIN DOES NOT SHOW UP AS COVERED. THIS IS AN EXTREME HAZARD AS THE CAR IS NOT FUNCTIONING PROPERLY, AND IF THE SENSOR ARE NOT FUNCTIONING, PROPERLY, THERE IS NO GUARANTEE THAT THE AIRBAGS OR OTHER SAFETY SYSTEMS WILL FUNCTION AS INTENDED WITH THIS UNDERLYING PROBLEM. THE RECALL NEEDS TO BE EXPANDED TO INCLUDE ALL OF THE 1.6 TUCSONS, AS IT'S OBVIOUSLY AN ISSUE ACROSS THE MANUFACTURER AND MULTIPLE MODELS. THIS PROBLEM HAPPENS WHEN THE VEHICLE IS IN MOTION, AND THESE SYSTEMS ENGAGE RANDOMLY CAUSING THE VEHICLE TO FUNCTION POORLY. ADDITIONALLY THIS AFFECTS EMISSIONS.

REAR VEHICLE DOORS WOULD NOT OPEN EITHER FROM THE INSIDE OR THE OUTSIDE, PROGRESSIVE IN NATURE OVER THE COURSE OF SEVERAL MONTHS. AT THE TIME OF REPAIR, THE DOOR WOULDN'T OPEN. MY ELDERLY MOTHER WITH LIMITED MOBILITY WAS STUCK IN THE BACK OF THE CAR FOR OVER AN HOUR UNTIL I WAS ABLE TO GET THE CAR DOOR OPEN. IF MY MOTHER WAS IN AN EMERGENT MEDICAL SITUATION, I DON'T KNOW HOW WE WOULD HAVE GOTTEN HER OUT. I CAN'T IMAGINE IF A MOTHER WITH YOUNG CHILDREN AND CAR SEATS WOULD MANAGE IN A SAFETY SITUATION. THIS COULD BE A SITUATION BETWEEN LIFE AND DEATH. THE HYUNDAI DEALERSHIP WAS ONLY MINIMALLY SUPPORTIVE OF THIS. IT IS NOT ACCEPTABLE TO PAY $898.23 TO BE ABLE TO OPEN AND CLOSE THE DOORS ON A CAR THAT IS LESS THAN 5 YEARS OLD. THIS IS A HUGE SAFETY SITUATION THAT HAS BEEN REPORTED OVER AND OVER AGAIN ACROSS MANY CAR WEBSITES. WE HAVE BEEN A LONGTIME HYUNDAI CUSTOMER, AND FIND THE LACK OF RECALL FOR SUCH A GLARING SAFETY SITUATION UNACCEPTABLE. AT SOME POINT, SOMEONE WILL LOSE THEIR LIFE BECAUSE OF THIS. I STRONGLY URGE THAT THIS MATTER BE LOOKED INTO IN DEPTH, AND THAT THIS WOULD RESULT IN A SAFETY RECALL. I HAVE THE DOCUMENTS FROM THE DEALERSHIP FOR THE REPAIR TO THE DOORS THAT SPECIFICALLY STATE THEIR CONCERNS FOR THIS BEING A SAFETY ISSUE. BEING ABLE TO GET INTO AND OUT OF A CAR SAFELY IS NOT A LUXURY, IT IS A NECESSITY. TO PAY NEARLY 1,000 DOLLARS TO DO SO IS NOT ACCEPTABLE, AND A PROBLEM TRUST WITH HYUNDAI PRODUCTS. I STRONGLY URGE YOUR ORGANIZATION TO LOOK INTO THE HUGE AND GROWING NUMBER OF HYUNDAI TUSCON SUVS THAT HAVE THIS PROBLEM, AND TO INITIATE A SAFETY RECALL.