2011 HYUNDAI TUCSON Complaints

TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED FOR AN OIL CHANGE. AFTER THE OIL CHANGE, A CLUCKING NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT WHEN STARTING THE VEHICLE AND WHILE DEPRESSING THE ACCELERATOR PEDAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HYUNDAI OF PERRYVILLE (343 N PERRYVILLE RD, ROCKFORD, IL 61107, (815) 229-0089) TO INQUIRE OF OPEN RECALLS AND THE REASON FOR THE CLUCKING NOSIE. THE CONTACT WAS INFORMED THAT THERE WERE NO OPEN RECALLS AND THAT THERE WOULD BE A DIAGNOSTIC FEE TO DIAGNOSIS THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. THE CONTACT STATED THAT THE ENGINE FAILED. THE DEALER (TAMARON HYUNDAI, 1595 MONTGOMERY HY, BIRMINGHAM, AL 35216) AND MANUFACTURER WERE CONTACTED. ACCORDING TO THE DEALER, THE ENGINE WAS "THROWING A ROD". THE VEHICLE HAD A 2.4 LITER ENGINE AND THE SAME FAILURES OCCURRED IN THE SANTA FE AND SONATA VEHICLES. THERE WAS A CURRENT INVESTIGATION ON THE SANTA FE AND SONATA VEHICLES AND THE CONTACT WANTED TO KNOW WHY THE TUCSON WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 112,000.

HYDRAULIC TENSIONER FAILING RESULTING IN TIMING SLIP AND CATASTROPHIC ENGINE FAILURE. OUR CAR HAD STOPPED WORKING WHILE TRAVELLING ON A RESIDENTIAL NEIGHBOURHOOD, AND NEEDED A TOW TO THE DEALERSHIP. UPON INVESTIGATION, WE FOUND OUT THAT THE TIMING BELT TENSIONER FAILED, LIKELY DUE TO LACK OF OIL PRESSURE. THERE WAS OIL IN THE ENGINE AT THE TIME SET AT THE CORRECT LEVEL. WE LATER FOUND OUT THAT THIS SIMILAR MOTOR ON OTHER MODELS HAS HAD A LARGE RECALL. PLUGGAGE COULD HAVE LED TO LACK OF OIL PRESSURE CAUSING IT TO FAIL. LUCKILY NO OTHER DAMAGE OCCURED DURING THIS INCIDENT BUT THIS COULD HAVE POTENTIALLY HIGH CONSEQUENCES IF TRAVELLING ON THE FREEWAY. HYUNDAI HAS SHOWN NO SUPPORT OR RECOGNITION IN THIS ISSUE SO FAR AND IT SHOULD BE REPORTED.

MY CAR HAD UNINTENDED DECELERATION FOLLOWING CRANK SENSOR ERROR. ON FREEWAY MY CAR SUDDENLY DECELERATED AND I HAD TO EXIT. UPON EXIT WHILE DIAGNOSING IN THE PARKING LOT ENGINE REVVED SUDDENLY AND CAR MOVED EVEN THOUGH IT WAS ON NEUTRAL. ALL THE FAULT CODES WERE CAUGHT ON TORQUEOBD. HOWEVER UPON RESTARTING THE CAR CHECK ENGINE LIGHT IS GONE AND IT MASKS A SERIOUS PROBLEM IN THE CAR THAT CAN BE LIFE THREATENING.

OCCURS INTERMITTENTLY, BUT ON A MORE FREQUENT BASIS NOW, THE SHIFTER BECOMES BLOCKED AND THE CAR CAN'T BE PUT IN PARK. BOTH STABILITY CONTROL AND DOWN HILL LIGHTS COME ON DURING THAT TIME. SAME HAS OCCURRED WHILE TRYING TO GET CAR OUT OF PARK AND IN GEAR. THIS HAS OCCURRED WHILE CAR IS STATIONARY. IT BECAME A SAFETY ISSUE WHILE PARKED ON A DOWN SLOPE HILL. HAD TO USE E-BRAKE AND EVENTUALLY FIND A FLAT ROAD TO PARK AND USE E-BRAKE WHILE TRYING TO FIND A SOLUTION TO SECURING THE VEHICLE SO IT WOULD NOT ROLL AWAY.

IN MAY 2015, MY TRANSMISSION BROKE DOWN WHILE DRIVING AND I WAS UNABLE TO STOP IN THE PARKING LOT OF A WALMART. I HAD IT TOWED TO THE LOCAL HYUNDAI DEALERSHIP (KNOXVILLE, TN) WHERE I PURCHASED THE 2011 HYUNDAI TUCSON. THE AUTOMATIC TRANSAXLE COOLER HOSE HAD BURST. I PAID FOR THE REPAIRS. I RECEIVED A LETTER OF RECALL IN MARCH 2016, STATING I WOULD BE REIMBURSED FOR THE REPAIRS. I SUBMITTED THE "REQUEST FOR REIMBURSEMENT". I RECEIVED A LETTER FROM HYUNDAI ON MARCH 25TH, 2016, STATING THEY WOULD PROCESS THE REIMBURSEMENT IN 90 DAYS. THEY REQUESTED A COPY OF THE REPAIR SHEET FROM THE HYUNDAI DEALER, WHICH I SENT ALONG WITH THE COST DOCUMENTING WHERE I HAD PAID FOR THE REPAIR. ON JUNE 15, (82 DAYS), I RECEIVED A LETTER REQUESTING A "CLEAR CREDIT CARD STATEMENT SHOWING NAME OF CARD HOLDER ON STATEMENT". THE CREDIT CARD STATEMENT WAS SENT THE SAME DAY SHOWING THE NAME. HAVING HEARD NO WORD, I FOLLOWED UP ON JUNE 27TH (94 DAYS). I RECEIVED A RESPONSE REQUESTING THE SAME INFORMATION TO WHICH I STATED I HAD ALREADY SENT IT AND SENT ANOTHER COPY. ON JUNE 29TH (96 DAYS), I RECEIVED A CALL REQUESTING MY RELATIONSHIP WITH THE NAME ON THE CREDIT CARD STATEMENT, TO WHICH I RESPONDED IT WAS MY WIFE'S NAME AS WE SHARE THE CREDIT CARD ACCOUNT. I WAS TOLD I'D RECEIVE AN EMAIL WITHIN 2 WEEKS (110) DAYS WITH A DATE THE CHECK WOULD BE SENT. AFTER DAY 110 (JULY 13TH) I SENT AN EMAIL REQUESTING AN UPDATE. ON JULY 15TH (DAY 112), I RECEIVED A CALL FROM GABRIEL ASKING MY RELATIONSHIP WITH THE NAME ON THE CREDIT CARD STATEMENT. I TOLD HIM IT WAS THE SAME AS THE LAST TIME, SHE IS MY WIFE. GABRIEL SAID I WOULD RECEIVE AN EMAIL WITHIN A WEEK (JULY 22ND). IT IS NOW AUGUST 2ND (DAY 130). I WAS SUPPOSED TO RECEIVE THE REIMBURSEMENT NO LATER THAN 40 DAYS AGO. MY HYUNDAI RECALL CASE # 2714-516150749-2658

TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO RESPOND AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID HOSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V057000 (POWER TRAIN); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID COOLER HOSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V057000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. WITHOUT WARNING, THE VEHICLE GRADUALLY REDUCED SPEED AND AN INTERNAL FRACTURE OCCURRED WITH THE TRANSMISSION. THE VEHICLE WAS UNABLE TO BE DRIVEN. UPON FURTHER INSPECTION, THE CONTACT NOTICED AN EXTENSIVE PUDDLE UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE CONTACT HAD BEEN WAITING FOR DAYS FOR THE DEALER TO DETERMINE THE PARTS AND REMEDY TO REPAIR THE VEHICLE. THE CONTACT HAD NOT BEEN NOTIFIED, BUT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V057000 (POWER TRAIN). THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC DATE TO SUPPLY THE PARTS TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. PARTS DISTRIBUTION DISCONNECT.

I'VE BEEN HAVING A SERIOUS, REOCCURRING PROBLEM, THAT THE SERVICE TEAM CONTINUES TO MISS-DIAGNOSE. WHILE ACCELERATING, MY CAR WILL SUDDENLY LOSE ALL POWER. THE ENGINE CONTINUES TO FUNCTION JUST FINE, AND THE RPM'S CONTINUE TO RISE (VERY RAPIDLY), BUT NO POWER IS BEING TRANSFERRED TO THE WHEELS. THE SERVICE TEAM HAS DECIDED THIS IS AN ISSUE WITH MY TIRE PRESSURE, WHICH IS CLEARLY NOT THE CASE. THIS ISSUE IS EITHER SOFTWARE RELATED, OR IS SYMPTOMATIC OF A DRIVETRAIN PROBLEM, TRANSMISSION, TRANSFER CASE, OR FRONT/REAR DIFFERENTIAL. THIS IS A SERIOUS CONCERN FOR MY SAFETY, AND THE SAFETY OF MY FAMILY. I'M REPORTING TO THE NHTSA. I HAVE BEEN DRIVEN OFF OF THE ROAD TWICE BECAUSE OF MY INABILITY TO ACCELERATE WHEN NEEDED. TODAY WAS THE SECOND TIME I HAVE ENDED UP ON THE SIDE OF THE ROAD, SHAKEN, CRYING AND AFRAID. I HAVE BEEN TAKING THIS CAR IN FOR THIS ISSUE SINCE 2012. THIS HAPPENS ON ALL ROADS BUT IS MORE LIKELY WHEN TRYING TO ACCELERATE ON THE FREEWAY.