2022 HYUNDAI TUCSON HYBRID Complaints

The trailer towing guidance in the 2022 Hyundai Tucson Hybrid owner’s manual is incorrect and would put the driver in a dangerous situation if followed. There are at least two key errors: - Page 6-68 states, “The trailer tongue should weigh a maximum of 10% of the total loaded trailer weight . . .” This is incorrect. For stability, the trailer tongue weight should be a minimum of 10% of the total loaded trailer weight. - The table on page 6-69 lists the maximum trailer weight when equipped with a braking system as 3,500 pounds. However, the table also gives that the maximum tongue weight as 220 pounds. That equates to a 6.3% tongue weight. I contacted Hyundai to ask for clarification (see attached email). They told me that “Towing capacity is based on engine power and other such concerns. Tongue weight is determined by the material strength of the hitch, anchor points, etc. and therefore the two will not necessarily coincide.” I then asked them what the tongue weight limitation was based on and they said they did not know. The owner’s manual is over 11 Mb, so I have only to two pages of concern.

On at least six occasions since I took possession of this Hyundai vehicle the vehicle has been automatically slowed down accompanied by a "25 mph speed limit" sensor light coming on - and most of these instances could be dangerous because they were not in low-speed zones. This has happened in low-speed zones or near those, in particular on/near a college campus that I drive through or near, but several times this happened when I was in a 35, 45, or 55 mph zone. In fact, yesterday around 6 p.m., after starting the car a minute earlier I pulled out of a driveway onto a rural highway (55 mph) and the car slowed immediately and that warning came on and it did not go off until I shut the car off about 5 minutes later. This was nowhere near a low-speed zone, it was several miles from one. When this has happened in higher speed zones the only thing that makes sense sometimes is to try and "override" the setting by putting the accelerator to the floor, but that isn't ideal as I have discovered, because while it will eventually override the sensor it also causes the car to rocket once it does. Besides that, the car can be shut down and that seems to reset the sensor as well, but sometimes you can't just pull over and restart.

The car slowed down so I tried stepping on the gas pedal and noticed it wasn’t working, then I tried stepping on the brake pedal and it didn’t work neither. The car slowed down and called it to get towed.

My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.

Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.

Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won’t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.

The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at various speeds with the Collision Avoidance System (CAS) engaged, the vehicle would abruptly stop. Additionally, the vehicle also jerked to the right or to the left. Additionally, the instrument panel, gauges, and the radio unit went black. The contact stated that the wheel was firmly gripped, and the vehicle veered to the side of the road. The contact also stated that although the Collision Avoidance System (CAS) had been disabled the feature automatically reactivated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 500.

Went to get state inspection sticker and when there ask them to check the oil, because every time I checked the oil it showed over filled. The dealership checked it show over filled when they checked it and put it on rack to drain the oil and put some of that oil in a bottle. Told me would need to get approval from hyundai to fix the issue. Two days later hyundai refused to fix problem said there was water in the oil pan. Then accused me of driving the vehicle through high water to which I never have and told them so, but they refused to find out how water is getting into the oil pan. They said all the fluid levels are normal, so they don't know where or how its getting in the oil pan. I bought the car from the same dealership brand new and have had it 1 1/2 years and only have 2475 miles on the vehicle.

When driving my car at any speed it will suddenly begin to get sluggish then it becomes unresponsive to me giving it gas and starts to decelerate. When this happens suddenly warning signs on the vehicle go off stating to check the hybrid system and stop the vehicle. When this happens the car then stops functioning. I never know when it is gonna happen. I have been in the middle of heavy traffic and at high speeds stuck in the middle of the road. I have brought it in now four times to different dealerships and contacted corporate and No one can find a problem. I have pictures of the warning signs going off, all I am being told is we don’t find anything wrong when they run their test or try to reproduce the issue, so they can’t help me. This is a very serious and dangerous situation to be driving a car that has and will stall at any given time.

The contact owns a 2022 Hyundai Tucson. The contact stated while driving 42 MPH, the vehicle experienced phantom sudden braking. There was no warning light illuminated. The contact disengaged the brake assist feature; however, the feature independently reactivated. The dealer was contacted and informed about the failure but offered no assistance. The manufacturer was contacted, and a case was filed. The approximate failure mileage was 19,000.