2013 HYUNDAI VELOSTER Complaints

RECEIVED NHTSA RECALL #: 19V-204, HYUNDAI RECALL #: 182 6 MONTHS AFTER MY ENGINE THREW A ROD/CYLINDER LEAVING THE VEHICLE INOPERABLE. I WAS DRIVING MY CAR AND IT BEGAN SHAKING UNCONTROLLABLY WHILE DRIVING TO WORK ON THE INTERSTATE IN ATLANTA.

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE OPERATING THE VEHICLE, THE SPEED SUDDENLY DECREASED AND THE VEHICLE FAILED TO ACCELERATE PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS FAULTY DUE TO LOW PRESSURE IN ONE CYLINDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000.

2013 HYUNDAI VELOSTER NON TURBO 39,000 MILES CATALYTIC CONVERTER FAILURE AND ENGINE FAILURE WHILE DRIVING. WHILE DRIVING THE VEHICLE ON A RURAL ROAD, THE ENGINE SHUT DOWN AND THE CAR LOST POWER. I NOTICED SMOKE FROM THE EXHAUST WHEN THE ENGINE SHUT DOWN. I WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. VEHICLE WAS TOWED TO DEALER WHERE IT WAS FOUND THE CATALYTIC CONVERTER HAD FAILED. IT WAS NOTED THAT THE ENGINE HAD A LOUD TICKING SOUND THAT IT DID NOT HAVE PRIOR TO THE CATALYTIC CONVERTER FAILURE. THE ENGINE IS GOING TO BE REPLACED WITH COST SHARE FROM HYUNDAI. THIS IS NOT A UNIQUE ISSUE AND HAS BEEN RECALLED FOR THE SAME EXACT SAME ISSUE IN THE KIA SOUL WITH THE 1.6L ENGINE. THIS ISSUE SHOULD BE ADDRESSED IN FULL BY THE MANUFACTURER.

I HAVE HAD TO HAVE MULTIPLE ITEMS FIXED ON MY 2013 VELOSTER TURBO, I HAVE HAD THE FACTORY SPEAKERS REPLACED BECAUSE THEY HAVE BLOWN, HAD TO HAVE THE A/C CONTROL JOB REPLACED AND RECENTLY THE RED AIR BAG LIGHT HAS COME ON. MECHANICALLY IT HAS BEEN WORSE, AT 72000 MILES OR SO THE TURBO BLEW WHILE DRIVING AT NORMAL SPEED ON THE HIGHWAY. THIS WAS FORTUNATELY COVERED UNDER MY WARRANTY. I STARTED HAVING TO REPLACE SPARK PLUGS FREQUENTLY AS THEY BECAME COVERED IN OIL, THEN IN FEBRUARY MY ENGINE GAVE OUT. I TOOK IT TO THE DEALERSHIP AND THEY DID A COMPRESSION TEST AND TOLD ME I NEEDED A NEW ENGINE. I WAS OUT OF WARRANTY BY 5000 MILES SO I HAD TO BUY A USED ENGINE AND HAVE IT REPLACED, THREE MONTHS LATER I GOT A RECALL LETTER IN THE MAIL SAYING THE ENGINE MANAGEMENT SYSTEM WAS RECALLED.

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE SPEED DECREASED AND SMOKE WAS EMERGING FROM THE TAIL PIPE, ENGINE AND THE VEHICLE STALLED. THERE WAS AN ABNORMAL HUMMING NOISE EMERGING FROM THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE 75,586.

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V204000 (ELECTRICAL SYSTEM, ENGINE). WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL POPPING AND CLUNKING NOISE AND THE VEHICLE STALLED. SMOKE EMERGED FROM THE VEHICLE AND OIL WAS IN THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED LEE HYUNDAI OF GOLDSBORO (304 N OAK FOREST RD, GOLDSBORO, NC 27534, (866) 789-1488), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 15836168, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 121,000.

MY VELOSTER WAS AT 73K MILES WHEN ITS ENGINE WAS BLOWN UP. WHILE I WAS DRIVING SLOWLY ON A FAST-FOOD PARKING LOT, I HEARD A LOUD BANG, AND METAL CLANG FROM THE HOOD OF MY CAR. THE CAR LOST ITS POWER AND THERE WAS SMOKING COMING OUT FROM THE HOOD AS WELL. SO, I WENT TO POP THE HOOD UP. THERE WAS OIL SPLASHED ON THE ENGINE. I HAD TO GET THE CAR TOWED TO HYUNDAI DEALER TO SEE WHAT WAS GOING ON. I WAS TOLD IT WAS A BLOWN ENGINE ISSUE. I CAN'T BELIEVE THAT THIS HAPPENED TO ME. I HAD JUST BOUGHT THE CAR FOR 2 MONTHS FROM A DEALER. THE DEALER I BOUGHT FROM HAD THE CAR INSPECTED AND VERIFIED THAT IT WAS IN EXCELLENT HEALTH, AND EVERYTHING. I HAD NOT INSTALLED ANY AFTERMARKET PARTS OR TWEAKED ANYTHING ON THIS VEHICLE, BESIDES REPLACING A NEW SET OF TIRES. I REALLY HOPE THAT HYUNDAI WILL PROVIDE A REMEDY FOR THIS TYPE OF ISSUE SINCE IT WAS BASICALLY ITS PRODUCTION FAULT. I WOULD HAVE BEEN IN A MUCH WORSE SITUATION, HAD I BEEN DRIVING ON THE HIGHWAY OR HIGH SPEED. ALSO, I AM NOT THE ONE WITH THAT HYUNDAI HAD LEFT A BAD TASTE IN THE MOUTH WITH ITS ENGINE FAILURE.

THE 2013 HYUNDAI VELOSTER I PURCHASED HAS HAD AN ISSUE WHERE THE CAR EMITS A SULFUR LIKE SMELL WHEN ACCELERATING. THE SAFETY RISK IS A FAULTY ENGINE, AND POSSIBLE EXPOSURE TO DANGEROUS EMISSIONS. UPON SEEING THE CHECK ENGINE LIGHT APPEAR, I TOOK IT TO THE HYUNDAI DEALER FOR A DIAGNOSTIC. HYUNDAI INFORMED ME THAT THE CODES READ P0420 AND P0463. THEY RECOMMENDED REPLACING AND CATALYTIC CONVERTER AND FUEL SENSOR BUT DID NOT ASSESS WHY THE ISSUES HAVE OCCURRED. THEY REFUSED TO COVER UNDER WARRANTY, EVEN THOUGH I HAD PURCHASED AN EXTENDED WARRANTY WITH THE VEHICLE. THE CHECK ENGINE LIGHT THEN TURNED OFF SOON AFTER THE DIAGNOSTIC AND RAN OK OTHER THAN THE SMELL. THE CAR HAS BEEN REGULARLY MAINTAINED AT JIFFY LUBE FOR EACH NEEDED OIL CHANGES AND SERVICE. JIFFY LUBE EXPLAINED TO ME THAT THE VEHICLE HAS BEEN LOW ON OIL NUMEROUS TIMES SINCE THE ISSUE STARTED, DESPITE THE OIL LIGHT NOT ILLUMINATED ON THE VEHICLE. UPON FURTHER INSPECTION AT A DIFFERENT HYUNDAI DEALER WHEN THE CHECK ENGINE LIGHT TURNED BACK ON, IT WAS EXPLAINED TO ME THAT THE VEHICLES 3RD CYLINDER IS NOT FUNCTIONING CORRECTLY AND THAT I WOULD HAVE TO REPLACE THE ENGINE. HYUNDAI REFUSED TO COVER THE ISSUE FOR THE CATALYTIC CONVERTER, FUEL SENSOR, AND ENGINE. I SUSPECT THE FAILURE OF CATALYTIC CONVERTER AND FUEL SENSOR TO BE RELATED TO THE ENGINE, DESPITE THE INFORMATION PRESENTED AND THE SERVICE CENTERS. I FEEL THAT HYUNDAI HAS PUT MY SAFETY IN JEOPARDY BY REFUSING TO COVER THIS ISSUE DESPITE MY PURCHASE OF A WARRANTY THAT COVERS ENGINE PROBLEMS. INCLUDED WITH SUBMISSION ARE THE RECORDS FOR MAINTENANCE, THE ORIGINAL DIAGNOSTIC, AND THE SECOND DIAGNOSTIC. THE MAIN CAUSE IS STILL UNKNOWN AFTER PAYING FOR THE DIAGNOSTIC, THE DEALER DID NOT PROVIDE A DEFINITIVE EXPLANATION. KKB FLAGGED A VERY SIMILAR MODEL, SAME YEAR, MAKE AND ENGINE SIZE WITH REF. 19V204000 FOR ENGINE RELATED ISSUES CAUSED BY A SOFTWARE ISSUE.

TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE ENGINE PERFORMED ROUGHLY AND THERE WAS REDUCED ENGINE POWER. IN ADDITION, THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE STALLED SEVERAL TIMES AND WAS UNABLE TO RESTART IMMEDIATELY. THE VEHICLE FINALLY RESTARTED AND WAS TAKEN TO JENKINS HYUNDAI OF LEESBURG (9145 US-441, LEESBURG, FL 34788, (352) 815-2516). THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE ENGINE STALLING AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A WARRANTY CAMPAIGN. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V204000 (ELECTRICAL SYSTEM, ENGINE); ALTHOUGH, THE FAILURE WAS SIMILAR. THE DEALER PROVIDED AN EXTENSIVE DIAGNOSIS AND DETERMINED THAT THE ENTIRE ENGINE, TURBO, RADIATOR ASSEMBLY, PUMP ASSEMBLY AND OTHER UNKNOWN REPAIRS WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED A CASE NUMBER AND WAS TO FOLLOW-UP WITH THE DEALER AND CONTACT. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

27K MILES AND THE ENGINE BLEW. ALL SERVICES AND MAINTENANCE HAVE BEEN DONE ON TIME. FULL SYNTHETIC OIL CHANGE EVERY 3K MILES. NEVER ABUSED OR BEAT ON. LEFT A STOP LIGHT, NORMAL CRUISING THEN SMOKE, GRINDING NOISES AND LOUD CLUNKING. ENGINE LEAKED OUT COOLANT AND OIL. ENGINE BLOCK IS SPLIT.