2012 HYUNDAI VELOSTER Complaints

ON SATURDAY, 9/8, I NOTICED THE PARKING BRAKE LEVER HAD LOST TENSION WHEN I FIRST STARTED THE CAR, AND AFTER RUNNING ERRANDS AND PARKING AFTERWARD, NOTICED A STRONG, "OZONE-Y" ODOR COMING FROM THE CAR, BUT WASN'T SURE FROM WHERE. I DROVE MORE A LITTLE MORE OVER THE WEEKEND AND NOTICED THE SMELL AGAIN, PLUS ACCORDING TO THE CAR'S MPG READOUT ON THE TRIP COMPUTER, THE FUEL MILEAGE WAS MUCH LOWER THAN USUAL BY 5-10 MPG. ON MONDAY, 9/10, TWO DAYS AFTER FIRST NOTICING THE SMELL AND PARKING BRAKE ISSUE BUT NOT REALIZING WHAT THE PROBLEM WAS, I DROVE THE CAR TO AND FROM WORK IN COMMUTE TRAFFIC (APPROX. 13 MILES EACH WAY). WHEN I PARKED THE CAR AFTER THE COMMUTE HOME AFTER WORK, THE BURNING SMELL WAS MUCH STRONGER, AND CLEARLY COMING FROM LEFT REAR BRAKE. UPON INSPECTION, I NOTICED LIGHT SMOKE COMING FROM PAD/ROTOR, LOTS OF BRAKE DUST, AND EVIDENCE OF GROOVING ON ROTOR, SO OBVIOUSLY THE BRAKE WAS STICKING OR DRAGGING ON THE ROTOR. I CALLED MY SERVICE DEALERSHIP RIGHT AWAY (HYUNDAI OF SEATTLE), WHO TOOK THE PROBLEM SERIOUSLY AND SAID "CALL HYUNDAI ROADSIDE ASSISTANCE TO HAVE THE CAR TOWED TO THE DEALERSHIP ON A FLATBED TRUCK; DON'T DRIVE THE CAR." IT WAS TOWED TO THE DEALERSHIP THE NEXT DAY, AND DIAGNOSED WITH A LEFT REAR BRAKE CALIPER FAILURE CAUSING THE PADS TO STICK TO THE ROTORS. A NEW PART WAS ORDERED AND THE CAR REPAIRED BY SATURDAY, 9/15. THE SERVICE ADVISOR AT THE DEALERSHIP CLAIMED TO HAVE NEVER HEARD OF THIS PROBLEM BEFORE, BUT I HAVE SINCE READ ON A WEBSITE DEVOTED TO THIS SPECIFIC MODEL, VELOSTER.ORG, THAT A NUMBER OF OTHER 2012 VELOSTER OWNERS HAVE HAD THE SAME PROBLEM. THIS SEEMS A COMMON DEFECT AND CLEARLY A SAFETY ISSUE THAT HYUNDAI NEEDS TO ADDRESS AND DEALERSHIPS MADE AWARE OF. *TR

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE WHILE WAITING TO COMPLETE A TURN. THE CHECK ENGINE LIGHT WAS ILLUMINATED PRIOR TO THE FAILURE. IN ADDITION, THE CONTACT STATED THAT THERE WAS AN OCCASIONAL ODOR OF GASOLINE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THERE WAS A VAPOR LEAK. THE DEALER WAS UNABLE TO DETERMINE OR DUPLICATE THE ACCELERATION FAILURE. THE MANUFACTURER WAS MADE AWARE OF ISSUE HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 200. THE CURRENT MILEAGE WAS 6,300.

THE SUNROOF EXPLODED WHILE I WAS DRIVING WITH 2 PASSENGERS. WE HEARD THE EXPLOSION BUT DID NOT REALIZE IT WAS MY CAR UNTIL GLASS LEAKED FROM THE CLOTH PANEL UNDER THE SUNROOF ONTO MY FRIEND IN THE PASSENGER SEAT. WE MOVED THE CAR OFF OF THE ROAD AND CALLED THE POLICE. THE POLICE WENT BACK TO THE SIGHT WHERE THE EXPLOSION HAPPENED AND DID NOT FIND ANY OBJECT THAT WOULD HAVE HIT THE CAR. THE CAR IS LESS THAN 3 MONTHS OLD AND HAS LESS THAN 2500 MILES ON IT. THE DAY OF THE INCIDENT WAS WARM BUT NOT HOT LIKE IT HAS BEEN. *TR UPDATED 10/23/12*LJ UPDATED 10/26/2012 *JS

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE PANORAMIC SUN ROOF EXPLODED AND THE GLASS FRAGMENTS SCATTERED OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS IN THE PROCESS OF REPLACING THE SUN ROOF. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE REAR SEAT BELTS AND THE PASSENGER AIR BAGS FAILED. THE REAR SEAT BELTS COULD NOT BE RELEASE FROM THE SEAT OR RETRACTED. THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AND THE ANTI-THEFT UNIT ACTIVATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER RE-CALIBRATED THE PASSENGER WEIGHT SENSOR HOWEVER, THE AIR BAG FAILURE WAS NOT CORRECTED. THE REAR SEAT BELTS WERE NOT REPLACED AND THE ANTI THEFT SYSTEM FAILURE WAS UNABLE TO BE DUPLICATED HOWEVER, THE ANTI THEFT ELECTRICAL SYSTEM WAS UPDATED. THE MANUFACTURER WAS MADE AWARE THAT THE TAIL PIPE RELEASED A BLACK POWDER AND THE MANUFACTURER ADVISED THE CONTACT THAT THE BLACK POWDER WAS A NORMAL PHENOMENON THAT THEY WERE AWARE OF. THE CONTACT WAS ADVISED BY THE MANUFACTURER THAT THEY WERE WORKING ON ISSUING A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 12,100.

THE CAR WAS IN THE DRIVEWAY AT NIGHT WHEN THE SUNROOF IMPLODED AND SHATTERED ALL OVER THE SEATS. NOTHING FELL ON THE CAR - IT JUST IMPLODED. AT THIS TIME, A TOW TRUCK IS COMING TO TAKE IT TO THE DEALERSHIP. THE CAR IN ONLY THREE MONTHS OLD. *TR UPDATED 10/02/12*LJ

I WAS DRIVING DOWN THE HIGHWAY AT 3AM AND MY SUNROOF EXPLODED OUT OF NOWHERE. I HAD IT TILTED AT THE TIME, AND GLASS SHATTERED ALL OVER MYSELF AND MY PASSENGER AND OUR PERSONAL ITEMS. I WAS ABLE TO SAFELY EXIT THE HIGHWAY AND CALL EMERGENCY ROADSIDE WHERE AN APPOINTMENT WAS MADE FOR ME TO TAKE IN MY CAR. WE WERE EN ROUTE TO CALIFORNIA AT THE TIME TO RELOCATE, SO WE WERE NOT ABLE TO MAKE IT TO A DEALER UNTIL THE FOLLOWING MONDAY AFTER OUR SATURDAY EVENING ARRIVAL. WHEN WE SPOKE WITH SOMEONE AT THE SERVICE DEPARTMENT, HE IMMEDIATELY DISREGARDED THE SITUATION, SAYING THE GLASS WAS NOT COVERED BY THE WARRANTY. I WOULD NOT ACCEPT THIS RESPONSE, AS MY CAR WAS BARELY 2 MONTHS OLD AND THE EXPERIENCE WAS VERY TRAUMATIC. WHEN I SPOKE TO THE SERVICE MANAGER, HE WAS ABLE TO ARRANGE A RENTAL FOR ME WHICH WAS PAID FOR BY HYUNDAI. ALL REPAIRS ARE ALSO BEING COVERED BY HYUNDAI. CURRENTLY, MY CAR HAS BEEN IN THE SHOP FOR OVER 3 WEEKS. THE GLASS, HEADLINER, QUARTER PANELS, AND ESSENTIALLY THE ENTIRE OUTSIDE OF THE CAR HAD TO BE REPLACED/REPAIRED DUE TO PAINT CHIPS, SCRATCHES, AND OTHER SURFACE DAMAGE SUFFERED DURING THE INCIDENT. I AM CURRENTLY ATTEMPTING TO CONTACT THE DEALER WHERE I PURCHASED THE CAR TO SEE IF THEY WILL BUY THE CAR BACK, AS I AM COMING UP ON A TIME FRAME WHERE THE LEMON LAW WILL BE APPLICABLE TO THE AMOUNT OF TIME I HAVE BEEN WITHOUT MY VEHICLE. AT THIS POINT, ALTHOUGH HYUNDAI IS COVERING MY REPAIRS AND MOST OF MY RENTAL (I WAS ASKED TO COVER THE TAXES), I AM DISSATISFIED WITH THE COMPANY. I PREVIOUSLY OWNED A 2010 GENESIS THAT HAD PROBLEMS, WHICH I TRADED FOR MY VELOSTER. *TR

TL* THE CONTACT OWNS A 2012 HYUNDAI VELOSTER, THE CONTACT STATED THAT WHILE DRIVING 50 MPH, SHE CRASHED INTO THE VEHICLE IN FRONT HER. THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. THE CONTACT INJURED HER NECK, BACK AND SUFFERED BRUISING FROM THE CRASH. THE POLICE TOOK THE REPORT AND THE VEHICLE WAS TOWED INTO AN AUTO REPAIR SHOP. THE VEHICLE HAS BEEN INSPECTED BY A CLAIMS ADJUSTER. THE FAILURE AND CURRENT MILEAGE WERE 5300. UPDATED 9/26/12 *CN UPDATED 9/27/12 *JS

THE CAR DOES NOT ACCELERATE PROPERLY. WHEN AT A FULL STOP AND I PRESS ON THE GAS THE CAR DOES NOT MOVE HOWEVER, THE RPMS ARE HIGH BUT THE CAR TAKES 5-6 SECONDS TO GO AND IT DOESN'T GO VERY FAST AND THERE HAVE BEEN TIMES I WAS ALMOST HIT. MY CAR JERKS WHEN I TRY TO ACCELERATE FROM A SLOW SPEED, IT IS THE SAME MOVEMENT AS IF YOU WERE RUNNING OUT OF GAS AND ACTUALLY JERKS MY NECK. MY REAR DRIVER'S WINDOW SHATTERED FOR NO REASON. IT WAS IN THE DRIVE WAY AND WHEN I WENT OUT TO WORK IN THE MORNING, IT WAS SHATTERED. THERE IS NO IMPACT SIGHT AS EVIDENCE THAT SOMETHING HAD HIT IT. I AM VERY UNHAPPY WITH THE CAR AND WISH I NEVER BOUGHT IT. *TR

I WAS DRIVING, MAKING A LEFT HAND TURN FROM A STOP LIGHT AND THEN HEARD A VERY LOUD BANG! THE SUNROOF ABOVE ME THEN SHATTERED AND FELL ALL OVER ME, THE CAR, AND OUTSIDE. I PULLED OVER TO INSPECT THE CAUSE AND SEE THE DAMAGE. THERE WASN'T A SIGN OF WHY IT HAPPENED (ROCK OR ANYTHING OF THE SORT), BUT I HAD SHARDS OF GLASS IN THE TOP OF MY HEAD, BACK DOWN THE INSIDE OF MY SHIRT, AND THE GLASS STILL HANGING WAS FLYING OFF. THANKFULLY I HAD SUNGLASSES ON, OR ELSE SOMETHING WOULD HAVE FLOWN INTO MY EYES. ACTUALLY HAVE A SCRATCH FROM THE INCIDENT ON MY NEW PRESCRIPTION SUNGLASSES NOW. I RESEARCHED A POSSIBLE ISSUE OR RECALL AND CAME ACROSS A FEW POSTINGS WITH THE EXACT SAME ISSUE! I HEARD GOOD AND BAD STORIES ON HOW IT WAS RESOLVED, BUT ITS SCARY NONETHELESS. THIS HAPPENED TODAY AND AM SECOND GUESSING A SUNROOF, ALTHOUGH I'VE ALWAYS WANTED ONE. IF THIS IS STARTING TO BECOME A KNOWN ISSUE WITH A NEW MODEL, I HOPE ITS TREATED WITH CAUTION AND SWIFTNESS. PLEASE CALL OR EMAIL ME IF YOU HAVE ANY QUESTIONS. *TR UPDATED 08/15/12*LJ