2013 HYUNDAI VELOSTER Complaints

MY WIFE HAS A 2013 HYUNDAI VELOSTER TURBO AND THE HVAC SYSTEM HAS STOPPED FUNCTIONING. AFTER INVESTIGATING THE MATTER I DISCOVERED A MANUFACTURER DEFECT WITH THE VEHICLE. THE POWER WIRE LEADING TO THE CLIMATE CONTROL MODULE OVERHEATED AND MELTED THE PLASTIC CONNECTOR AND DESTROYED THE CLIMATE CONTROL MODULE. THIS COULD HAVE STARTED A FIRE. I CONTACTED HYUNDAI CONSUMER AFFAIRS AND HYUNDAI CUSTOMER CARE IMMEDIATELY TO NOTIFY THEM OF THE ISSUE AND SO THAT THEY WOULD COVER THE REPAIR COSTS FULLY. I ALSO INFORMED THEM OF TWO OTHER ISSUES, ONE, THE STEERING WHEEL CONTROLS ARE MALFUNCTIONING AND TWO, ONE OF THE LED LIGHTS IN THE PASSENGER TAIL LIGHT IS OUT. I RECEIVED A CASE NUMBER FROM THEM, #15272744. I MADE AN APPOINTMENT AT LANCASTER HYUNDAI LOCATED ON MAIN STREET IN EAST PETERSBURG PA AND DROPPED THE CAR OFF. I ALSO INFORMED THEM OF ALL THE ISSUES AND MY FINDINGS (THIS WAS YESTERDAY 1/18/19). THIS MORNING (1/19/19) I RECEIVED A CALL BACK FROM SERVICE ADVISOR DAVID COREY WHO LEFT ME A VOICEMAIL STATING THAT HYUNDAI HAS DECLINED TO COVER THE REPAIRS AND TELLING ME TO COME PICK UP THE CAR. SINCE THEN I HAVE CONTACTED HYUNDAI CONSUMER AFFAIRS AND HYUNDAI CUSTOMER CARE TO NO AVAIL. THIS ISSUE WITH THE CLIMATE CONTROL MODULE IS WELL DOCUMENTED ONLINE AND THERE HAS EVEN BEEN A RECALL FOR IT ISSUED BY HYUNDAI BUT FOR SOME REASON MY WIFE'S VEHICLE IS NOT INCLUDED IN THE RECALL. I HAVE UPLOADED PHOTOS OF THE DAMAGED CONNECTOR AND WIRING HARNESS AS WELL AS A PHOTO FROM ANOTHER HYUNDAI VELOSTER OWNER WHICH SHOWS THE RECALL FOR THE CLIMATE CONTROL MODULE. I AM THANKFUL TO GOD THAT THE VEHICLE DID NOT CATCH FIRE SINCE MY WIFE AND TWO YEAR OLD SON TRAVEL IN IT EVERY DAY. I JUST WANT HYUNDAI TO DO THE RIGHT THING AND COVER THE COSTS TO REPAIR THIS FACTORY DEFECT.

THE RUBBER STEERING BUSHING FAILED, SAME PART THAT HAS A RECALL ON SONATA AND ELANTRA HYUNDAI MODELS. THE PART FAILED WHILE DRIVING ON A HIGHWAY

EXPERIENCED ROUGH DRIVING AND ENGINE RATTLING WHILE DRIVING ABOVE 40 MILES. ENGINE MISFIRING CYLINDER COIL NUMBER 4 FAILED ON 07/19/2018 AND 5 MONTHS LATER CYLINDER COIL # 3 FAILED. DEALER REPLACED BOTH AT NO COST

MY 2013 VELOSTER HAS 49,000 MILES AND IT APPEARS THE RUBBER FITTING INSIDE THE STEERING WHEEL HAS DETERIORATED. THE WHEEL SHAKES AND SHUDDERS VIOLENTLY. I'M UNHAPPY THAT HYUNDAI HAS ALLOWED OWNERS OF ELANTRAS TO HAVE THEIR VEHICLES REPAIRED UNDER A SERVICE BULLETIN, BUT VELOSTERS APPARENTLY DO NOT QUALIFY?

THE FAN KNOB ONLY WORKS ON CERTAIN SPEEDS IF YOU HAVE IT PRECISELY IN A CERTAIN SPOT, AND THE PLUG BEHIND THE PART THAT PLUGS IT IN IS BURNT. I HAVE SEEN SEVERAL OTHERS WITH THIS SAME ISSUE. IT IS A FIRE HAZARD AS SOMETIMES IT SMELLS LIKE BURNING ELECTRICAL.

MY STEERING WHEEL MAKES A CLICKING NOISE WHEN TURNING OR SHIFTING THE WHEEL FROM SIDE TO SIDE. THE STEERING WHEEL ISN'T TIGHTLY SECURED. IN ADDITION, THE BUTTONS ON THE STEERING WHEEL FOR VOICE CONTROL, ETC. NO LONGER WORKS.

AS I WAS DRIVING MY 2013 HYUNDAI VELOSTER TURBO HOME FROM WORK ON 10/16/18, I PULLED ONTO THE FREEWAY ON RAMP AND BEGAN ACCELERATING. I FELT A LARGE SHUDDER/VIBRATION, HEARD A LOUD METALLIC BANG, AND SAW SMOKE BEGIN POURING OUT FROM UNDER THE HOOD AT ABOUT THE SAME TIME. I IMMEDIATELY PULLED OVER, SHUT THE ENGINE OFF, GOT OUT OF THE VEHICLE, AND POPPED THE HOOD. SMOKE BEGAN POURING OUT FROM THE ENGINE BAY. I OBSERVED THAT A MIXTURE OF OIL AND ANTIFREEZE HAD SPRAYED ON MANY OF THE ENGINE COMPONENTS AND WAS STREAMING OFF THE ENGINE ONTO THE PAVEMENT. I LOOKED UNDER AND BEHIND THE CAR AND FOUND INTERNAL ENGINE COMPONENTS SUCH AS PIECES OF THE ENGINE BLOCK, PISTON, WRIST PIN, ETC. I ALSO WAS ABLE TO LOOK UNDER THE CAR AND NOTICED THAT THERE WAS A LARGE HOLE IN THE ENGINE BLOCK WHERE AN INTERNAL COMPONENTS HAD SHOT OUT OF THE ENGINE AND THE OIL FILTER HOUSING WAS SNAPPED OFF OF THE ENGINE BLOCK AND DANGLING BY THE OIL LINE. AFTER RESEARCHING THE ISSUE ON THE INTERNET FORUMS, I FOUND THAT CATASTROPHIC ENGINE FAILURE WAS VERY COMMON FOR 2013 HYUNDAI VELOSTER TURBO CARS. THE FAILURES OFTEN INVOLVED INTERNAL ENGINE PIECES BLOWING OUT OF THE ENGINE, DESTROYING THE ENGINE, AND SPRAYING THE ENGINE AND GROUND DOWN WITH OIL AND ANTIFREEZE. I FOUND REPORTS OF APPROXIMATELY 20+ OF THESE ENGINE FAILURES ON THIS PARTICULAR FORUM (VELOSTERTURBO.ORG), BUT TO MY KNOWLEDGE THERE HAS NOT BEEN A RECALL BY HYUNDAI FOR THIS ISSUE. I RECOMMEND THAT THE NHTSA OPEN UP AN INVESTIGATION INTO THIS ISSUE AS THIS COMMON CATASTROPHIC ENGINE FAILURE CAN HAVE SEVERE SAFETY CONSEQUENCES DUE TO INTERNAL ENGINE COMPONENTS BEING EJECTED FROM THE ENGINE AT HIGH SPEED, ENGINES CATASTROPHICALLY FAILING AND CAUSING THE ENGINE TO LOSE POWER IMMEDIATELY WHILE THE VEHICLE IS BEING DRIVEN, AND THE RISK OF FIRE DUE TO HOT COMPONENTS BEING DOUSED IN OIL.

WHILE DRIVING HOME MY CAR SUDDENLY CAUGHT FIRE. THE MANUFACTURE HAD JUST REPLACED THE FUEL IN INJECTIONS SYSTEM 2 WEEKS PRIOR.

THE LATCH ON THE VELOSTER SEEMS TO GO OUT IT STILLL CAN HERE THE MOTOR WORKING BUT WILL NOT OPEN NO OTHER WAY TO OPEN THE HATCH FROM INSIDE MANY PEOPLE HAVE COMPLAIN ONLINE DON'T KNOW EXACTLY WHAT IS THE ISSUE CAUSING THE PROBLEM

DRIVING ON 60 FREEWAY WEST BOUND IN CHINO CA APPROXIMATELY 62 MPH AND SUNROOF JUST EXPLODED. SOUNDED LIKE A GUNSHOT. GLASS IMMEDIATELY FELL ON MY LAP AND PASSENGER SEAT AND REAR SEATS.