2013 HYUNDAI VELOSTER Complaints

Purchased the vehicle and a few weeks late received a recall letter (23V651000) about their ABS issue. They never did send us the recall letter regarding the known engine issue. Months later the engine completely seized up. We took it to a mechanic who told us to call Hyudai since the engine was well beyond repair. We called the Hyudai dealership in town and they explicitly told us their were NO ACTIVE RECALLS for this car. After finding out a replacement engine would cost over $10k we had no other option but to salvage the vehicle. Fast forward about a month and we received recall letter (service campaign 966) about a recall active since MARCH 2021 regarding engine sensor malfunction that could result in total engine loss if not addressed. Hyundai is refusing to take responsibility for not informing us about this recall during few months we owned the car. They also are not taking responsibility at the dealership level for telling us there were no active recalls (there are TWO active recalls that were present when we called.) Is there anything that NHTSA will or can help with regarding this issue. Hyundai very clearly dropped the ball on this issue and are refusing to be helpful or take responsibility. This could have been a VERY dangerous situation if the car was driving at speed - luckily the engine broke down when pulling out of the driveway...

The climate control knob does not function properly on my car. I removed the climate control panel from my car and found metal parts of the knob to be black and burnt and plastic parts to be melted and disformed causing the part to malfunction. All that’s needs to be replaced to fix the problem is the knob itself on the climate control panel. However, the knob is not sold individually and you must buy the whole climate control panel which costs over $200. It also seems to pose a potential fire risk if it heats up to the point that parts are melting/burning

The contact owns a 2013 Hyundai Veloster. The contact stated that while the vehicle was started and in park(P), there was smoke coming from the engine compartment with a burning odor. The air bag warning light was illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 103,000.

This complaint is regarding safety recall #23V651000 related to my 2013 Hyundai Veloster. In September of 2023, a potential problem with the ABS module was identified which could cause an engine compartment fire while driving or parked. It is now February, 2024, 5 months later and there is still no resolution. This is unacceptable. I am driving a vehicle which could result in personal property damage and/or personal injury or death. Being told to park the vehicle outdoors and away from structures is not a long term solution until the recall remedy is completed. How much longer am I, and others going to have to wait for a resolution to this issue?

The contact owns a 2013 Hyundai Veloster. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have had the ABS checked by Hyundai dealership per recall and they told me there was no issues, but I’m having a lot of problems with accelerating, and it shifting gears, I don’t think the system is really diagnosing, whenever I turn my car on sometimes it will do a diagnostic read, but it can’t send data, and it will take a while for the system to reset itself. It does smell like my car is smoking and I will have to physically roll my window down and/or poke my head out the window to make sure it’s not smoking. I’m checking my temperature gauge in my car to make sure it id within normal range. And when the check engine light comes on, sometimes it will come up and will blink for a few seconds and then disappear. Then I will go to O’Reilly’s or Advanced Auto Zone to get a reading the common codes that have come up were P0401, P0442,

I was on my way to school when my car started making some weird noises. Suddenly my car made a large explosion noise, my engine light turned on, then off, and then on again. my heads up display light started flickering sort of and then oil and battery light came on. my car then SHUT OFF while driving on the FREEWAY. power steering stopped leaving me able to turn the wheel but it being very difficult. my gas pedal not doing anything. I had to coast to an exit and pull over. I had it towed to a place my grandpa really trusts. this was 3 days ago. today I got a call saying that the engine had a 3 inch hole in the block facing the radiator. and was quoted a repair price of more than I had paid for the car. and to make matters worse the accident happened the day before I was going to meet with a buyer and sell it.

I am concerned with the notice of a recall which I received June 2023 concerning a possible electrical fault in the ABS module which could cause a fire in the engine compartment. There is NO fix available . I called my local Hyundai garage and the Hyundai corp office and they both told me the same thing and that is they do not have a fix and do not know when one will be available' I find this unacceptable and stalling by the Hyundai Company I am told that I should park the car away from the house as it might catch fire wether the car is running or not. After 8 months i can only suppose the Hyundai Company is ignoring the problem because it will cost them money I would be most grateful if you could light a fire under Hyundai, so to speak, so that they will solve this problem [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Hyundai Veloster. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Hyundai Veloster. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not notified. VIN tool confirms parts not available.