2008 HYUNDAI VERACRUZ Complaints

ON APRIL 15, 2009, HYUNDAI NOTIFIED NHTSA OF IT'S INTENT TO CONDUCT A SAFETY RECALL (NHTSA RECALL 09V122). MY VEHICLE IS ENCOUNTERING THE SAME PROBLEMS THAT ARE DESCRIBED IN THIS RECALL, HOWEVER THE HYUNDAI DEALER TELLS ME THAT MY VEHICLE IS NOT INCLUDED IN THE RECALL. MY COMPLAINT IS THAT HYUNDAI FAILS TO RECOGNIZE THAT THIS RECALL AFFECTS MORE VEHICLES THAN THEY ARE AWARE OF, OR ARE WILLING TO ADMIT TO. THE SYMPTOMS ARE EXACTLY THE SAME AND THE DEALER DIAGNOSED COMPONENT FAILURE IS EXACTLY THE SAME, YET THEY ARE NOT WILLING TO REPLACE THE COMPONENT UNDER THE TERMS OF THE RECALL. THUS THEY CHARGED ME FOR REPAIR OF MY VEHICLE, WHEN IT SHOULD HAVE BEEN COVERED UNDER THE RECALL. AFTER DISCUSSION WITH THE SERVICE REP AT THE DEALERSHIP, HE CONFIRMED THAT HYUNDAI NEVER REPLACED THE DEFECTIVE PART WITH A NEW OR UPDATED PART, THEY ARE CONTINUING TO INSTALL THE ORIGINAL PART NUMBER AS THE NEW REPLACEMENT PART, KNOWING THAT THE PART THEY ARE INSTALLING IS THE SAME DEFECTIVE ONE THAT CAUSED THE RECALL IN THE FIRST PLACE.

TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING LIGHTS FLASHED AND THE VEHICLE STALLED. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD AND POWERED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 90,000.

WHEN BRAKES ARE APPLIED CAR VEERS TO LEFT OR RIGHT. REPRESENTATIVE FOR OREGON HYUNDAI PARTS AND SERVICE DROVE THE CAR ON 10-4-2012 AND OBSERVED THAT THE CAR VEERS WHEN BRAKES ARE APPLIED. HE STATED, "IT IS NORMAL". VEERING OCCURS DRAMATICALLY IF HANDS ARE NOT ON STEERING WHEEL. ATTEMPTS TO CORRECT INCLUDE: NEW FRONT BRAKE PADS, ROTORS TURNED, PRESSURE TO CALIPERS CHECKED, FRONT END ALIGNMENT CHECKED AND ROTATED WHEELS. *TR

TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE REAR BRAKE TAIL LIGHTS FAILED. THE MANUFACTURER WAS MADE AWARE OF THEY FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V122000 (SERVICE BRAKES, HYDRAULIC:SWITCHES:BRAKE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 84,000.

WHILE DRIVING INTO THE GARAGE, THE REAR POWER LIFTGATE OPENED UNEXPECTEDLY STRIKING THE GARAGE DOOR FRAME AND CAUSING THE REAR LIFTGATE GLASS TO SHATTER. THE TRANSMISSION WAS IN "DRIVE" AT THE TIME THIS HAPPENED. *TR

I HAVE A 2008 VERACRUZ (48K MILES) AND RECENTLY EXPERIENCED LOSS OF POWER STEERING AFTER DRIVING THROUGH A PUDDLE (HAPPENED TWICE WITHIN A 2 WEEK PERIOD). THE CAR COULD STILL BE STEERED BUT WITH A LOT OF DIFFICULTY. WARNING LIGHTS CAME ON AS IF CAR WAS STALLED BUT THE ENGINE WAS STILL RUNNING. FOR BOTH INSTANCES, ONCE I PULLED THE CAR TO THE SIDE OF THE ROAD AND PUT INTO PARK, THEN PUT BACK INTO DRIVE, THE STEERING AND CAR WORKED FINE. I TOOK IT TO DEALER WHERE PURCHASED AND THEY SAID THAT THEY COULD NOT DUPLICATE THE PROBLEM, NOTHING NEGATIVE CAME UP ON THE CAR'S COMPUTER INDICATING A PROBLEM AND MOST LIKELY DUE TO THE BELT SLIPPING WHEN WET. THEY SAID THAT BELT WAS NOT WORN AND WAS AT CORRECT TIGHTNESS. I HAVE NOT DRIVEN THROUGH A PUDDLE SINCE, SO NO REPEATED EXPERIENCED YET. I NOTICE OTHER PEOPLE REPORTING SIMILAR PROBLEMS WITH SEVERAL OTHER HYUNDAI MODELS. *TR

WHEN BRAKING, I WOULD HEAR & FEEL A GRINDING TYPE NOISE AND "FEEL" THE GRINDING ON MY BRAKE PEDAL. IT WOULD FEEL AS IF I WOULDN'T HAVE BRAKES AND IT WOULD SURPRISE ME---WHICH WOULD MAKE ME TAKE MY FOOT OFF THE PEDAL AND THEN RE-BRAKE. USUALLY AT THIS POINT I WOULD NOT FEEL/HEAR THE SAME THING AND MY BRAKE WORKED AND FELT NORMAL. THIS DID NOT HAPPEN EVERY TIME I BRAKED AND IT DIDN'T HAPPEN EVERY TIME I DROVE MY CAR. IT WAS INTERMITTENT. I TOLD MY HYUNDAI SERVICE PEOPLE I THOUGHT I NEEDED NEW BRAKES. THEY CHECKED AND SAW MY PADS & ROTORS WERE FINE. THIS HAPPENED SEVERAL TIMES UNTIL I FINALLY TOLD THEM THIS IS DEFINITELY HAPPENING AND THEY NEEDED TO FIGURE OUT WHAT WAS GOING ON. SO MY SERVICE TECH DROVE MY CAR UNTIL IT FINALLY HAPPENED TO HIM. SINCE EARLY JUNE THEY HAVE TRIED NUMEROUS THINGS TO TRY TO FIX THIS PROBLEM. UNFORTUNATELY, THEY'VE BEEN UNSUCCESSFUL! WHAT I UNDERSTAND IS THEY "THINK" MY CAR FEELS LIKE ITS SKIDDING SO THE ABS SYSTEM ENGAGES. HOWEVER, THEY CAN'T FIGURE OUT HOW TO MAKE IT STOP. THEY'VE EXHAUSTED MY EXTENDED WARRANTY CHANGING OUT PARTS/COMPUTERS (I THINK) TO NO AVAIL. THEY'VE CONTACTED HYUNDAI ENGINEERS AND THEY TOO HAVEN'T FOUND AN ANSWER. I UNDERSTAND THERE ARE 2 OTHER 2008 VERACURZ' THAT ARE EXPERIENCING A SIMILAR ISSUE AT THE DEALERSHIP I WORK WITH AS WELL AS OTHERS ACROSS THE COUNTRY---PER THE HYUNDAI ENGINEER TO THE SERVICE MANAGER AT MY DEALERSHIP. NOW I HAVE A CAR A YEAR AWAY FROM BEING PAID OFF AND NO RESOLUTION TO THIS PROBLEM!! IS THIS A RECALL ISSUE? IS THIS SOMETHING THAT NEEDS TO BE INVESTIGATED? DO I---AND OTHERS---DESERVE REIMBURSEMENT FOR HYUNDAI'S FAULTY EQUIPMENT? I BELIEVE THIS TO BE THE CASE. I HAVE BEEN LOYAL TO MY DEALERSHIP, TO SERVICING MY VEHICLE AND CARING FOR MY CAR SO AS TO PAY IT OFF AND HAVE A RELIABLE, SAFE VEHICLE WITHOUT A CAR PAYMENT FOR A PERIOD OF TIME! THIS WAS MY GOAL. *TR

ALTERNATOR FAILURE DUE TO LEAK ON VALVE COVER. A KNOWN DESIGN FLAW ON THE SEAL FOR THE VALVE COVER ALLOWS OIL TO LEAK ON TO ALTERNATOR CAUSING FAILURE AND RENDERING THE ENGINE INOPERABLE. THIS COULD EASILY CAUSE A CRASH AND DEATH DUE TO ENGINE STALL. *TR

BATTERY WARNING LIGHT ON, SEAT BELT LIGHT FLASHING. HAD TO TURN OFF ALL ELECTRICAL COMPONENTS (AC, FAN, RADIO, LIGHTS, ...) AND RUSHED TO THE DEALERSHIP. REPLACED THE ALTERNATOR AT THE DEALERSHIP, WHERE I WAS TOLD THERE'S A DESIGN FLAW WITH OIL DRIPPING ON THE ALTERNATOR AND CAUSING PREMATURE FAILURE. I BELIEVE SUCH A FAILURE, WHICH WOULD'VE DISABLED THE CAR, IS DEFINITELY A SAFETY HAZARD UNDER NOT-SO-UNCOMMON CONDITIONS, SUCH AS AT NIGHT, IN A REMOTE AREA OR UNSAFE NEIGHBORHOOD. FROM ONLINE RESEARCH, IT WILL HAPPEN AGAIN WITH THE REPLACED ALTERNATOR SINCE THE ROOT CAUSE IS NOT ADDRESSED, WHEN IN MOST OTHER CARS, THE ALTERNATOR WOULD STILL BE THE ORIGINAL. *TR

TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE AND ALL WHEEL DRIVE WARNING LAMPS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, WHO HAD NOT BEEN ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 25,350. . UPDATED 07/27/12 *BF THE CONSUMER STATED AFTER THE VEHICLE'S TOTAL POWER FAILURE THE TSP WAS REPLACED AND THE ECU WAS REPROGRAMMED. UPDATED 08/02/2012. *JS