2012 HYUNDAI VERACRUZ Complaints

This recall only replaces the front cylinder bank cover gasket, but there's oil leaking on to my engine from the other valve gasket cover too. Hyundai wants to charge me $600 to replace that. The car has stopped on the road in the middle of me driving it twice (both in March 2021) - luckily no crash as it was in a residential area. I've paid over $1000 in repairs as Hyundai didn't have a recall 'solution' despite the car not working. I'm including the receipt for the alternator replacement as well as proof of the (first - there were multiple) battery replacements before there was a 'solution'. Hyundai won't reimburse me for these.

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there were traces of oil leaking onto the alternator. The vehicle was taken to the dealer and diagnosed with an oil leak dripping onto the alternator; however, the dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to take the vehicle to a dealer. The failure mileage was approximately 170,000. Parts distribution disconnect. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.

On September 26, 2021 the airbag indicator light in my 2012 Hyundai Veracruz remained illuminated upon starting the vehicle. Around a day later, the airbag light stopped illuminating. Around a month later, I received a letter from Hyundai regarding a warranty extension to cover the clock spring, so I contacted my local Hyundai dealership. Tracy Hyundai indicated that the clock spring is fine, however there is a faulty passenger side occupant sensor. The fault code cleared; however this creates a safety issue as it is unknown if the front passenger airbags would deploy in the event of an accident. Tracy Hyundai indicated that Hyundai Corporation no longer makes this part so there is no available resolution. I contacted Hyundai Corporation, however they could not assist and referred me to contact the dealership.

My vehicle was under a recall. The engine lights started going off so I immediately turned around and headed back home. By the time I got home, my vehicle was close to stalling. It would not go beyond 3rd gear and would not go into reverse. I parked it on the street in front of my home and the vehicle stalled do to a failed alternator. The vehicle was towed to the dealer. The dealer honored only part of the recall. They replaced the valve gasket/T Joint but they would not replace the alternator because "it was not oil soaked". The alternator was previously replaced under the first recall and it is clear that this second alternator failed and should have been replaced as part of this second recall. My issue is that HYUNDAI IS NOT HONORING THE RECALL. I was forced to pay out of pocket $996.94 to have my alternator replaced. I have contacted the Hyundai Customer Care Center multiple times since November 2021 regarding this issue. I'm seeking that they honor the recall by reimbursing me but they have not followed up.

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. The contact's wife was able to restart the vehicle. The dealer and another dealer, Red McCombs Hyundai Northwest (13663 W Interstate 10 Frontage Rd, San Antonio, TX 78249) were made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was approximately 135,000. Parts distribution disconnect.

The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The contact stated that the vehicle experienced the failure stated in the recall a month prior to receiving the recall notification. The vehicle was repaired by an independent mechanic, who replaced the alternator. After receiving the recall notification, the vehicle was taken to the dealer. The dealer informed the contact that there was oil leaking into the alternator. However, the part to do the recall repair would not be available until mid-January of 2022. The dealer informed the contact that it was safe to drive the vehicle. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,085.

In 2018 I had to replace my alternator as it failed while at a stop light. My dash warning lights illuminated so I pulled over to the curb and turned the vehicle off. I was not able to start the car back up and had to have it towed home. I noticed that there is evidence of oil leaking again… it is over the alternator as well as other parts under the hood. I also notice oil in my driveway where I park my car. I am concerned that the alternator will fail again as Hyundai still have no remedy for the issue.

My vehicle (2012 Veracruz) is currently under Recall Campaign #197 for Hyundai. This INCOMPLETE recall has been in place since November 2020 with NO SOLUTION PROVIDED yet as of July 2021. I have owned this vehicle for six years, and have already had to replace the alternator TWICE (2015 & 2019) due to the very same issue with the oil leak on the alternator. I 2019, my Veracruz DIED in the MIDDLE OF THE ROAD when the alternator suddenly went out. I was the EXACT SERIOUS SAFETY RISK indicated in this current Recall #197. I am now the mother of a newborn baby and two year old son. This is our primary family vehicle. We ARE UNABLE to rely on it as a safe and dependable vehicle for our family because of the OPEN and INCOMPLETE recall. The dealership has told me that I have to pay out of pocket for any diagnostic and repair at this point, even if tied to the recall. (I can apply later for reimbursement.) I want Hyundai to give a time expected for a solution to this recall IMMEDIATELY or I want Hyundai/dealership to pay for any diagnostic and repair services that may be related to this recall #197 and alternator issue. This is UNACCEPTABLE. I have contacted Hyundai Customer Care and been told that since my car is out of warranty, I must pay for any diagnostic and repair for alternator issues. Again, UNACCEPTABLE when I am receiving monthly notices from Hyundai that there is a clear alternator problem and safety concern. When is the solution to this recall going to be provided? When will this company accept liability for this issue?

The contact owns a 2012 Hyundai Vera Cruz. The contact received notification of NHTSA Campaign Number: 20v705000 (engine and engine cooling) however, the part to do the recall was unavailable. The contact stated the vehicle was leaking oil. The check engine warning indicator light was illuminated. Additionally, The contact stated that while the vehicle was running, unattended there was an abnormal odor of burning oil detected. The vehicle was towed to the local dealer who stated the parts were not available. The vehicle was not diagnosed or repaired. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The failure mileage 180,000. Vin tool confirms parts not available.

The contact's wife owns a 2012 Hyundai Veracruz. The contact stated that while driving at 60 MPH, the vehicle began to lose power as several warning lights illuminated the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic who informed him that the cover gasket had leaked oil onto the alternator. The contact had both the alternator and the cover gasket replaced. Almost a year later, the same failure occurred and he had the cover gasket replaced again by the same mechanic.The contact then received a notification for NHTSA Campaign Number: 20V705000 (ENGINE AND ENGINE COOLING); however, the parts for the repair were unavailable. The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall but the contact had not yet received a response.The contact recently took his vehicle to the same mechanic for a maintenance check and was informed that his cover gaskets were leaking oil yet again. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 100,000. Vin tool confirms parts not available.