2003 INFINITI G35 Complaints

I WAS TOLD THAT I NEEDED A NEW AIR BAG AND A NEW MODULE FOR THE BRAKE LAMP LOCATED IN THE BACK WINDOW. THERE WAS NO REASON PROVIDED AS TO WHY THESE ITEMS BROKE. I THINK THESE WERE SAFETY DEFECTS.*AK

COPY OF WHAT I SENT TO INFINITI VIA INFINITI.COM: MY 2003 INFINITI G35 HAS BEEN INTO THE ORLANDO INFINITI DEALERSHIP TWICE FOR A TRANSMISSION ISSUE. IN THE LAST TRIP IT WAS AT THE DEALER FOR EIGHTEEN (18) DAYS AND THE ISSUE IS STILL UNRESOLVED. AFTER SPEAKING WITH THE SERVICE MANAGER, JOHN, I WAS TOLD THAT HE CALLED INFINITI TECHNICAL SUPPORT WHO STATED THAT THE PROBLEM IS CONSIDERED NORMAL OPERATION. I WOULD LIKE TO KNOW UNDER WHAT CIRCUMSTANCES A TRANSMISSION JERK AT AROUND 40 MPH IS NORMAL, AS I HAVE NEVER DRIVEN A VEHICLE THAT HAS DONE THIS, INCLUDING THE 2007 G35 COURTESY CAR THAT INFINITI LOANED TO ME. IF THIS IS CONSIDERED NORMAL OPERATION, WOULD NOT ALL INFINITI VEHICLES EXHIBIT THIS? ON THE NHTSA.GOV WEBSITE THERE ARE EIGHT (8) PENDING COMPLAINTS OF OWNERS EXPERIENCING TRANSMISSION PROBLEMS, AND TWO (2) TECHNICAL SERVICE BULLETINS LISTED. ALSO, AFTER SPEAKING WITH THE SERVICE MANAGER, JOHN, IT HAS COME TO MY ATTENTION THAT THERE ARE OTHER G35 MODELS AT THIS DEALERSHIP EXPERIENCING THE SAME ISSUES; AND THEIRS ARE ALSO STILL UNRESOLVED. I AM ASKING THAT I BE TREATED THE WAY A CUSTOMER SHOULD BE, AS THIS SITUATION HAS BEEN HANDLED VERY UNPROFESSIONAL. I HAVE DOCUMENTATION OF ALL WORK ORLANDO INFINITI PERFORMED AND I WOULD LIKE THIS TO RECEIVE IMMEDIATE ATTENTION AS I DO NOT FEEL SAFE IN A VEHICLE WITH TRANSMISSION PROBLEMS. THANK YOU. *JB

TL* - THE CONTACT PURCHASED A 2004 INFINITY G35 AUGUST 21, 2006. THE CONTACT STATED THAT AT THAT TIME, METRO INFINITY , THE DEALERSHIP, TOLD THE CONTACT THAT THEY PUT NEW TIRES ON THE CAR IN MAY 23, 2006. THE CONTACT HAS FOUND IN JANUARY 2007 THAT THE TIRES ON THE FRONT OF THE CAR WERE 2003 TIRES, AND THE TIRES ON THE REAR OF THE CAR WERE 2005. THE CONTACT ALSO STATED THAT THE SIZE OF THE TIRES ON THE FRONT OF THE CAR WERE P225/50R 17-9V. THE CONTACT STATED THAT THE FRONT TIRES WEREWORN IN THE CENTER AND CRACKED ON THE SIDES WHILE THE REAR TIRES WERE LIKE NEW. THE CONTACT WOULD LIKE FOR METRO INFINITY TO REPLACE THE FRONT TIRES. *AK

TL* - THE CONTACT STATES THAT HIS 2003 INFINITY G35 HAS A SEAT MALFUNCTION. WHEN HE ACCELERATES OR DECELERATES THE SEAT CONTINUES TO LIFT OFF THE FLOOR BOARDS AND PUSHES HIM TO THE BACK SEAT AREA. THE CONTACT HAS MADE SEVERAL CALLS TO THE DEALERSHIP AND THEY STATE THAT HIS VEHICLE CAN'T BE COVERED UNDER HIS WARRANTY BECAUSE OF THE MILEAGE ON THE VEHICLE, BUT VEHICLE IS STILL UNDER WARRANTY. THE CONTACT GAVE DEALERSHIP NUMBER 941-924-1211, AND THE NUMBER FOR INFINITY CORPORATION WHICH IS 1-800-662-6200. THE CONTACT STATES THAT IT DOESN'T MATTER WHAT SPEED HE'S GOING THE SEAT RISES FROM THE FLOOR. THE CONTACT ALSO SAID THAT IF HE LEANS BACK ON THE SEAT WHILE JUST SITTING IN VEHICLE IT WILL ALSO RISE.

DT*: THE CONTACT STATED WHILE HAVING THE TIRES REPLACED, THE TIRE DEALER NOTICED THE CHASSIS WAS FRACTURED ON THE PASSENGER SIDE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT BODY SHOP WHO CONFIRMED THE FRACTURE. THE DEALER WAS ALERTED.

DT*: THE CONTACT STATED THE VEHICLE'S BRAKES MALFUNCTIONED WHILE DRIVING VARIOUS SPEEDS WITHOUT PRIOR WARNING. WHEN THE BRAKES WERE GENTLY APPLIED, THE BRAKE PEDAL WENT TO THE FLOOR. THE SERVICE DEALER REPLACED THE BRAKE PADS SEVERAL TIMES BUT THE PROBLEM RECURRED, AND THE SERVICE DEALER WAS UNABLE TO RESOLVE THE ISSUE.

I WOULD LIKE TO GO ON RECORD AS REFERRING THE FOLLOWING TO NHTSA REGARDING A RECALL FOR MY INFINITI. I RECEIVED IN THE MAIL FROM INFINITI A RECALL REGARDING A FUEL FILLER HOSE CRACK. THE FUEL FILLER AND VAPOR HOSES ARE TO BE REPLACED AT THE DEALER. I LIVE WHERE THERE IS NO INFINITI DEALER BUT THERE IS A NISSAN DEALER. I CONTACTED THE NISSAN DEALER AND THEY SAID THEY WERE AWARE OF THE RECALL AND HAD THE PARTS AND CAN PERFORM THE NECESSARY REPAIRS, BUT CAN'T DO IT WITHOUT INFINITI APPROVAL AND AUTHORIZATION. I THEN CALLED INFINITI AND THEY SAY EVEN THOUGH THERE IS A POTENTIAL FIRE POSSIBILITY WITH MY CAR THEY WILL NOT AUTHORIZE A NISSAN DEALER TO DO THE REPAIRS. WE LIVE 200 MILES, 3 HOURS FROM THE NEAREST INFINITI DEALER AND WILL NOT MAKE THAT TRIP, FUEL AND OVERNIGHT EXPENSES (AS PER THEIR RECALL NOTICE THEY WILL REQUIRE THE CAR FOR MORE THAN 3 HOURS) FOR THE SOLE PURPOSE OF THESE REPAIRS. IT'S HARD TO BELIEVE THAT NISSAN AMERICA WOULD PUT A CUSTOMER OF THEIRS LIFE AT RISK FOR THE COST OF THESE REPAIRS. AS YOU KNOW, THERE'S NO INFINITI LISTED IN THE VEHICLE LISTS ON YOUR SITE, THEY'RE LISTED AS NISSAN AMERICA, YET THEY WON'T LET THEIR OWN NISSAN DEALERSHIP PERFORM SAFETY REPAIRS ON THEIR OWN INFINITI AUTOMOBILES. *NM

DT*: THE CONTACT STATED A RECALL LETTER # O2V245000 WAS RECEIVED. WHEN THE VEHICLE WAS TAKEN TO THE NISSAN DEALERSHIP TO PERFORM THE REQUIRED REPAIRS FOR THE FUEL SYSTEM, THE MANAGEMENT REFUSED TO ACCEPTED THE VEHICLE BECAUSE INFINITY WOULD NOT ALLOW THEM TO PERFORM ANY RECALL REMEDY REPAIRS ON INFINITY VEHICLES. THE MANUFACTURER WAS CONTACTED WHO REAFFIRMED THE INFINITY RECALLS HAD TO BE PERFORMED BY THE INFINITY DEALERSHIPS ONLY. THE NEAREST DEALERSHIP FROM THE CONTACTS LOCALITY WAS SEVEN AND A HALF HOURS AWAY. THE CONTACT WOULD NOT ACCEPT SUCH A CRITERIA BECAUSE INFINITY WAS MANUFACTURED BY NISSAN.

DT*: THE CONTACT STATED WHILE PERFORMING ROUTINE MAINTENANCE ON THE VEHICLE AT A DEALERSHIP, IT WAS DETERMINED THE BRAKE PADS AND DRUMS WERE EXCESSIVELY WORN AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED.

CONSUMER WOULD LIKE INFORMATION REGARDING RECALL REPAIRS FOR A 2003 INFINITI G35. *KB THE MANUFACTURER RECENTLY NOTIFIED THE CONSUMER OF A RECALL ON THE VEHICLE. DUE TO THE DISTANCE TO THE CLOSEST DEALERSHIP, THE CONSUMER AGE AND OTHER FACTORS THE CONSUMER FEELS IT IS NOT PRACTICAL TO TAKE THE VEHICLE TO THE DEALERSHIP. THE CONSUMER FEELS THERE ARE EXCELLENT GARAGES CLOSE TO HIS HOME THAT ARE CAPABLE OF CORRECTING ANY DEFECT. THE CONSUMER REQUEST THAT THE DEALER COOPERATE IN HIS ATTEMPT TO HAVE THE REPAIRS DONE LOCALLY. THE CONSUMER WAS TOLD BY THE DEALER THAT RECALL REPAIRS NEED TO BE PERFORMED BY AN AUTHORIZED INFINITI DEALER. *NM