2014 INFINITI Q50 Complaints

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WOULD INDEPENDENTLY VEER TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE UPDATE WAS COMPLETED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

DAS STEERING FAILED AGAIN. THIS WAS RECALLED SEVERAL TIMES IN 2013-2014 FOR THE SAME PROBLEM. DEALER AND MANUFACTURER "RECTIFIED" PROBLEM 3 TIMES. STEERLNG SEIZES UP WHEN TEMPERATURES FALL BELOW 0 DEGREES. STEERING FAILURE AND CHASSIS FAILURE COME ON. CAR REQUIRED TOWING TO DEALER EACH TIME LAST YEAR. I WAS ABLE TO GET IT TO THE DEALER THIS TIME, WITH DIFFICULTY, NO POWER STEERING AND STEERING WHEEL IS 90 DEGREES OFF CENTER. DEALER PROVIDED A LOANER AS THEY HAD PREVIOUSLY. THIS IS STILL A DANGEROUS PROBLEM THAT INFINITI HAS NOT RESOLVED. *JS

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE PARKED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

CAR INTERMITTENTLY TURNS BY ITSELF. IT WILL MAKE A LEFT TURN IF I RELEASE MY GRIP ON THE STEERING WHEEL AT 35MPH+. THIS IS NOT AN ALIGNMENT ISSUE, IT IS MUCH MORE THAN THAT AND ALSO, THE POWER STEERING HAS QUIT ON 3 OCCASIONS, REVERTING TO STANDARD STEERING WHICH NEARLY GOT ME IN A HEAD ON COLLISION. ALSO, THE STEERING ISSUE WILL STOP AS SUDDENLY AS IT STARTS. I KNOW THE DIFFERENCE BETWEEN AN ALIGNMENT ISSUE AND A CAR THAT WANTS TO TURN BY ITSELF. THIS IS A FIGHT TO KEEP THE CAR GOING STRAIGHT ON A LEVEL, STRAIGHT ROAD THEN ALL OF A SUDDEN IT WILL STOP DOING IT! NORMALLY THE PROBLEM LASTS FOR 20-30 MINUTES AND SOMETIMES WHEN I CHANGE STEERING MODES, THE PROBLEM WILL STOP BUT NOT USUALLY. SOMETIMES I PULL OVER AND SHUT THE ENGINE OFF AS SUGGESTED BY INFINITI BUT THAT HAS NEVER WORKED. ALSO, INFINITI SUGGESTED THAT I DO NOT TOUCH OR TURN THE STEERING WHEEL PRIOR TO STARTING THE CAR AS THIS MAY CAUSE THE PROBLEM. REALLY? THIS FEEBLE ATTEMPT AT A SOLUTION DID NOT WORK BUT CONFIRMED THAT THEY DO IN FACT KNOW THERE IS A PROBLEM. MANY OTHER DRIVERS OF THIS CAR HAVE EXPERIENCED THE EXACT SAME ISSUE. INFINITI DENIES A PROBLEM EXISTS. I HAVE "SELF-VIDEOS" OF THE PROBLEM AS IT IS HAPPENING. THIS IS DANGEROUS BUT I HAVE NO RECOURSE. I HAVE CLEAR VIDEOS WHICH SHOW THE CAR TURNING ON ITS OWN. THEY SAY THE CAR IS OPERATING AS DESIGNED. THE LAST OCCURRENCE WAS ABOUT 10 DAYS AGO AND IT WAS IN THE SHOP BUT ONCE AGAIN, NO SOLUTION. I HAVE NOW HAD MY CAR BACK FOR ABOUT 4 DAYS SINCE THAT LAST OCCURRENCE AND IT HASN'T DONE IT YET BUT I KNOW FROM EXPERIENCE THAT IT IS JUST A MATTER OF TIME. I AM IN SOCAL AND AT ONE POINT, INFINITI HAD 2 JAPANESE GUYS WHO CAME FROM NASHVILLE TO CHECK THE CAR OUT AND THAT IS THE TIME THEY REPLACED THE STEER BY WIRE SYSTEM BUT THAT DID NOT FIX THE ISSUE. THEY CLEARLY KNOW THERE IS AN ISSUE WITH THIS CAR. *TR

COMPLETE POWER FAILURE AROUND NAVIGATION AND RADIO. LIGHTING WENT DARK AND THEN POWERED UP 5 MINUTES LATER WHILE DRIVING. *JS

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V588000 (STEERING); HOWEVER, THE FAILURE RECURRED IN ABOVE FREEZING CONDITIONS ONE YEAR LATER. WHILE DRIVING 10 MPH IN A PARKING LOT, THE "CHASSIS MALFUNCTION" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE FAILED TO STEER IN THE INTENDED DIRECTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000.

I AM MAKING THIS REPORT TO ALERT YOU TO WHAT I BELIEVE IS A DANGEROUS CONDITION IN A NEWLY OFFERED VEHICLE SYSTEM, AS REPORTED BY A WRITER ([XXX] ) FOR MOTOR TREND MAGAZINE. I DO NOT OWN THIS VEHICLE NOR ANY INFINITI MODEL. THE VEHICLE INVOLVED IS BEING USED BY THE MAGAZINE AS A LONG TERM TEST VEHICLE. THE MAGAZINE REPORTED AT HTTP://WWW.MOTORTREND.COM/ROADTESTS/ONEYEAR/SEDANS/1412_2014_INFINITI_Q50S_37_UPDATE_5/ THAT THE ACTIVE LANE CONTROL SYSTEM CAUSES THE VEHICLE TO VEER TOWARD FREEWAY EXITS. I BELIEVE THAT THIS IS DANGEROUS AND IS LIKELY TO RESULT IN BOTH SINGLE-VEHICLE AND MULTIPLE-VEHICLE CRASHES. THE SINGLE-VEHICLE CRASHES ARE LIKELY TO OCCUR WHEN THE DRIVER FAILS TO ACT IN TIME. THE MULTIPLE-VEHICLE CRASHES ARE LIKELY TO OCCUR WHEN THE DRIVER SWERVES TO CORRECT THE CAR'S PATH, AND EITHER HITS OTHER CARS, OR CAUSES THEM TO BRAKE AND SWERVE TO MISS THE INFINITI. IN ORDER TO PROTECT ALL MOTORISTS AND PASSENGERS, PLEASE REQUIRE ALL MANUFACTURERS WHOSE SYSTEMS EXHIBIT THIS CONDITION TO DISABLE THE SYSTEM ON ALL VEHICLES AND STOP MANUFACTURING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2014 Q50S SHUT OFF BOTH THE NAVIGATION SCREEN AND THE INTOUCH SCREEN WHICH CONTROLS THE CLIMATE CONTROL, DEFROSTER, RADIO, CABIN LIGHTING SETTINGS, AUTOMATIC WIPER SETTINGS, ETC. IN THE CAR. ONLY WAY TO GET THEM TO RESTART AND FUNCTION WAS TO PULL OVER AND RE-START THE CAR. INFINITI SENT AN ENGINEER TO MY RETAILER AND TOLD ME MY PHONES BLUETOOTH IS NOT COMPATIBLE WITH INTOUCH, NOR THE BLUETOOTH FUNCTIONALITY OF THE CAR. AS SUCH, IT IS CREATING THIS "GLITCH" IN THE SYSTEM. I WAS NEVER ADVISED AT TIME OF PURCHASE MY PHONE WAS NOT COMPATIBLE AND WOULD CREATE SUCH AN ISSUE. IF YOU DO NOT HAVE A NISSAN NORTH AMERICA APPROVED DEVICE FOR BLUETOOTH IT COULD APPARENTLY CREATE THIS PROBLEM. NOTE: PHONES ON THE APPROVED LIST ARE AT LEAST 3 YEARS OLD, SO IF YOU BOUGHT A PHONE IN THE LAST 3 YEARS IT LIKELY IS NOT APPROVED FOR USE. I LIVE IN UTAH AND WINTERS CAN BE ROUGH AND I USE THE DEFROSTER FREQUENTLY. TO HAVE THIS NOT WORK IS QUITE DANGEROUS. *TR

DRIVING ON THE INTERSTATE, PRESSED BRAKES TO SLOW DOWN CAR BECAUSE OF ANOTHER CAR IN THE FAST LANE. THE BRAKES THROBBED AND DID NOT SLOW DOWN THE CAR. MOVED OVER TO THE MIDDLE LANE AND PRESSED BRAKES AGAIN, BRAKES THROBBED BUT DID NOT SLOW DOWN CAR. PULLED INTO THE EMERGENCY LANE, BRAKES THROBBED SLOWED DOWN CAR UNTIL STOP. RESTARTED THE CAR AND THE BRAKES THEN BRING TO WORK PROPERLY. THIS HAS HAPPEN ABOUT 5 TIMES AND INFINITI HAS NOT CORRECTED OR FOUND ISSUE. *TR

ON 12/26/2014 & 12/27/2014 AT SPEEDS BETWEEN 5 MPH & 30 MPH, THE CAR WANTED TO TURN ITSELF TO THE RIGHT...IT REQUIRED DRIVERS CORRECTION WITH SIGNIFICANT FORCE TO MAINTAIN A STRAIGHT LINE ON THE ROAD. ON 12-27-2014, TAKING THE CAR TO THE INFINITI DEALER (SACRAMENTO INFINITI) THE PROBLEM WENT AWAY AFTER REACHING FREEWAY SPEEDS. I LEFT THE CAR WITH THE DEALER SERVICE DEPARTMENT FOR DIAGNOSIS & REPAIR. THE SERVICE MANAGER SAID HE WAS COMPLETELY UNAWARE OF THIS TYPE OF PROBLEM. THE CAR HAS "DIRECT ADAPTIVE STEERING" (A DRIVE BY WIRE SYSTEM). *TR