2014 INFINITI Q50 Complaints

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN ROOF SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS SOME TYPE OF IMPACT TO THE VEHICLE, WHICH RESULTED IN THE SUN ROOF SHATTERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

THE SEATBELT ON THE DRIVER SIDE WILL TIGHTEN UP ACROSS NECK AND CHEST WHEN DRIVER ASSIST CONTROLS GO OFF AT WILL WHEN CAR IS COMING TO A STOP OR WHEN CAR IS BEING DRIVEN ON UNEVEN OR BUMPY ROADS. THE SEATBELT CHOKES ME AS THOUGH I AM IN AN ACCIDENT. I HAVE PICTURES OF THE INJURY ON MY CHEST. IN JULY, AFTER THE SEATBELT DID THIS, I STARTED HAVING PROBLEMS ON THE LEFT SIDE OF MY NECK. IT WAS VERY PAINFUL, I HAD TWO PAIN INJECTIONS DONE AND NEITHER WORKED. I HAVE LUPUS WHICH AFFECTS MY JOINTS AND WHEN I WAS SENT TO HAVE A SECOND OPINION, THE FIRST THING THE DOCTOR ASKED WAS, HAD I BEEN IN AN ACCIDENT. I MENTIONED THE SEATBELT AND HE SAID IT IS A POSSIBILITY THAT IT INFLAMED THE AREA. I HAD TO HAVE SURGERY ON OCTOBER 14, 2014. THE CAR DISPLAY SYSTEM FREEZES. I HAVE TAKEN THIS CAR BACK TO THE DEALER APPROXIMATELY 5 TIMES WITH THE MOST TIMES BEING WHEN IT HAD LESS THAN 1000 MILES. I HAVE CONTACTED INFINITI AND THEY HAVE SET UP 2 CASES, WITH NO EFFECTIVE RESULTS. I HAVE NEVER TURNED THE HEATER ON BECAUSE THE CAR GETS VERY HOT INSIDE AND I CAN FEEL THE HEAT ON MY FEET ON THE DRIVER'S SIDE. I AM ANEMIC (VERY COLD NATURED) IN THE SUMMER 82 DEGREES IS COMFORTABLE FOR ME. THIS CAR GETS VERY HOT. I CAN FEEL THE HEAT ON THE OUTSIDE AND SOMETIMES I SMELL SOMETHING BURNING WHEN I GET OUT. THE DISPLAY PANEL GIVES ERRONEOUS INFORMATION SUCH AS "OTHER MAINTENANCE?" AND "TIRE MAINTENANCE?" BUT WHEN CHECKED, EVERYTHING IS FINE. I HAVE TIRED TO WORK SOMETHING OUT BUT THEY ARE REFUSING TO ACCOMMODATE ME. WHETHER THEY REFUND MY DOWN PAYMENT AND ENOUGH WHERE I COULD TRADE OUT OF THIS CAR. THIS IS A LEASED VEHICLE (36) MONTHS. MONEY FOR PAIN AND SUFFERING. BECAUSE OF THIS SURGERY, I WILL NOT BE ABLE TO RETURN TO WORK UNTIL DECEMBER AND I AM OFF WITHOUT PAY AND THIS WILL BE ADDITIONAL TIME WITHOUT PAY. I HAVE FILED A COMPLAINT WITH BBB. PLEASE HELP ME. *TR

INFINITI Q50- VEHICLE BEGAN PULLING SEVERELY TO THE LEFT, REQUIRING ME TO TURN THE STEERING WHEEL RIGHT IN ORDER TO DRIVE STRAIGHT AND AVOID COLLIDING HEAD ON WITH ONCOMING TRAFFIC. THE ISSUE PERSISTS UNTIL THE CAR HAS BEEN DRIVEN AT 5-7 MINUTES CONTINUOUSLY, STOPPING AND RESTARTING THE VEHICLE DOES NOT CORRECT THIS EXTREMELY DANGEROUS ISSUE. ISSUE OCCURRED SEVERAL TIMES STARTING MARCH 2014, DEALERSHIP HAS ATTEMPTED TO RESOLVE THE PROBLEM ON 4 SEPARATE OCCASIONS. 3/7/14 DEALER PERFORMED DASH SOFTWARE UPDATE CLAIMED THE PROBLEM WAS SOLVED. 3/27/14 RETURNED VEHICLE TO THE DEALER AFTER SAME PROBLEM OCCURRED MULTIPLE TIMES, DEALER WAS UNABLE TO RE-CREATE THE ISSUE , RETURNED VEHICLE WITH NO ATTEMPT AT REPAIR, PROVIDING THIS LIST OF INSTRUCTIONS; #1 WHEN PARKING THE VEHICLE, STRAIGHTEN THE WHEELS BEFORE TURNING OFF THE CAR #2 DO NOT TOUCH STEERING WHEEL AFTER THE CAR HAS BEEN TURNED OFF #3 DO NOT TOUCH STEERING WHEEL WHEN ENTERING THE CAR UNTIL THE CAR HAS BEEN TURNED ON #4 AFTER PLACING THE CAR IN REVERSE, BACK UP SEVERAL INCHES BEFORE TOUCHING THE STEERING WHEEL (YES, I ACTUALLY HAVE THIS IN WRITING). UPON RECEIVING THIS INSANE CHECKLIST, I CALLED INFINITI CONSUMER AFFAIRS. THEY SCHEDULED AN APPOINTMENT WITH AN ENGINEER FOR 4/14/14, BEFORE THE APPOINTMENT THE PROBLEM OCCURRED ONCE AGAIN PROMPTING ME TO DROP THE VEHICLE AT THE DEALER ON 4/9/14. INFINITI STILL COULD NOT REPLICATE THE PROBLEM. BUT THEY REPLACED THE STEERING CONTROL SYSTEM. 10/1/14, VEHICLE RETURNED TO THE DEALERSHIP FOR THE SAME ISSUE. DEALERSHIP PERFORMED STEERING CALIBRATION UPDATE. INFINITY DENIED MY REQUEST TO BUY BACK THIS EXTREMELY DANGEROUS VEHICLE STATING IT HAS NOT BEEN SERVICED AN ??EXCESSIVE AMOUNT OF TIMES??. I AM SHOCKED AND APPALLED THAT INFINITI HAS BEEN SO CASUAL REGARDING A POTENTIALLY FATAL FLAW IN THIS VEHICLE, THE SAFETY OF ME AND MY FAMILY IS AT RISK WHEN OPERATING THIS VEHICLE. *TR

ON MAY 28, 2014 PURCHASED A NEW INFINITI Q50. 1 WEEK LATER NOTICED A BUMP ON THE FRONT DRIVER SIDE TIRE A DUNLOP 245/40R19. CONTACTED THE DEALER AND THEY SAID IT MUST BE A WARRANTY ISSUE ON THE TIRE. A WEEK LATER THE TIRE BLEW UP IN THAT BUMP AND I NEITHER THE DEALER NOR THE DUNLOP DEALER IN PR ACKNOWLEDGED THERE WAS AN ISSUE WITH THE TIRE. I HAD TO REPLACE THE TIRE AT A NET COST OF $530 EACH. ABOUT 7 WEEKS LATER ANOTHER TIRE REVEALED A BUMP THIS TIME WAS THE REAR PASSENGER SIDE TIRE. THE DUNLOP DEALER INDICATED THE BUMP WILL ALLOW THE USE THE TIRE UNTIL A ROAD BUMP MATCHES THE EXACT LOCATION OF THE BUMP THAT WILL CAUSE THE TIRE TO BREAK AND EMPTY. ON 10-04-14 THAT EVENT HAPPENED AND ANOTHER TIRE GOT DAMAGED. THIS AGAIN IS A DUNLOP TIRE 240/40R19 WHICH HAS ENGRAVED ON IT A NUMBER U28T ATBR0914. ACCORDING TO THE DEALER AND DUNLOP TIRE REPRESENTATIVE THERE IS NO FORMAL RECALL ON THESE TIRES, HENCE I HAD TO REPLACE THE TIRE WITH A NEW ONE, SO ANOTHER $530 FOR A NEW TIRE. I AM VERY CONCERNED AS A 3RD TIRE IS NOW DISPLAYING A VERY SMALL BUMP AND I SUSPECT IT WILL DEVELOP INTO THE SAME SCENARIO OF THE PREVIOUS 2 TIRES. THE CAR ONLY HAS ABOUT 7000 MILES DRIVEN, TO THERE MUST BE A PROBLEM.THE VEHICLE WAS PURCHASED AT AMBAR INFINITI IN PUERTO RICO. MORE DETAILS, PICTURES OF THE TIRES, AND VIN # AVAILABLE UPON REQUEST. *TR

SINCE I HAVE OWNED THE CAR, SLIGHTLY OVER A YEAR, WHEN DECELERATING GENERALLY WHEN COMING OFF A HIGHWAY ON AN EXIT RAMP TO A STOP, WHILE BRAKING THE CAR WILL BEGIN TO NORMALLY SLOW BUT THEN SUDDENLY "JUMP FORWARD" OR FEEL LIKE IT IS ACCELERATING THEN CONTINUE BRAKING. IT FEELS LIKE IT IS ACCELERATING ON ITS OWN. EVERY TIME I HAVE HAD THIS INTO THE DEALER I HAVE COMPLAINED AND THEY CLAIM THE ISSUE CANNOT BE DUPLICATED. FINALLY, THEY HAVE BEGUN TO TELL ME IT IS "NORMAL" WITH THIS HYBRID CAR. THIS IS NO "NORMAL" EVENT. THIS CAR IS A MENACE. *TR

THE FRONT PASSENGER AIR BAG SENSOR SYSTEM WILL INTERMITTENTLY ACTIVATE WHEN MY WIFE (SMALL STATURE ADULT) IS SITTING IN THE PASSENGER SEAT. ABOUT HALF THE TIME THE SYSTEM WILL ACTIVATE WHEN SHE GETS IN THE CAR AND ABOUT HALF THE TIME IT STAYS OFF. I BROUGHT THE CAR INTO SERVICE AT THE DEALERSHIP AND THEY REPORT THE SYSTEM IS OPERATING WITHIN SPECIFICATIONS. I CONTACTED INFINITI BUT MY DISCUSSIONS WERE EXTREMELY DISAPPOINTING. THEY DENY THERE IS A PROBLEM WITH THE CAR. THEY STATE THAT IT IS DUE TO THE OCCUPANT NOT SITTING CORRECTLY. THEY CAME TO THEIR CONCLUSION WITHOUT OBSERVING HOW SHE SITS IN THE CAR AND WITHOUT GIVING SUGGESTIONS ON WHAT SHE IS "DOING WRONG". I FIND THIS FRUSTRATING SINCE THIS IS THE SAME REASONING THEY REPORTED IN SEPTEMBER OF 2013 PRIOR TO ISSUING A LARGE RECALL IN APRIL 2014 AND AFTER AN INITIAL SMALL RECALL IN APRIL 2013. I CURRENTLY BELIEVE THE SENSOR SYSTEM IS DEFECTIVE. I DO NOT BELIEVE IT IS RELATED TO HOW SHE SITS IN THE CAR. WE HAVE TRIED DIFFERENT WAYS OF SITTING IN THE CAR AND NOTHING WE DO SEEMS TO HELP. SHE HAS NEVER HAD A PROBLEM IN VEHICLES MANUFACTURED BY OTHER CAR COMPANIES. AND EVEN IF I ACCEPT THEIR ARGUMENT IT STILL SHOULD BE CONSIDERED DEFECTIVE BECAUSE AN AIR BAG SYSTEM SHOULD NOT HAVE A 50% RELIABILITY RATING AND BE SO DEPENDENT ON IF SOMEONE SITS 1 MM OFF CENTER. THERE SHOULD BE A MARGIN OF SAFETY TO PROTECT AGAINST FAILURE DURING ROUTINE DAY TO DAY OPERATION. I JUST WANT THE CAR TO BE FIXED. AND I WANT MY FAMILY AND THE PUBLIC AT LARGE TO BE SAFE. I AM CONCERNED THAT NISSAN/INFINITI IS DENYING A PROBLEM EXISTS FOR ECONOMIC REASONS AND TO PREVENT ANOTHER RECALL. I REALLY APPRECIATE ANY ASSISTANCE YOU AND YOUR AGENCY CAN PROVIDE IN THIS MATTER. *TR

THE CAR BEGAN DRASTICALLY PULLING TO THE LEFT AND I HAD TO TURN THE WHEEL TO THE RIGHT, JUST TO HAVE IT DRIVE STRAIGHT. THIS CONTINUED FOR ABOUT 3 MILES. I GOT HOME, TURNED THE CAR OFF, WAITED APPROX 5 MINS AND TURNED IT BACK ON AND THE CAR CONTINUED PULLING TO THE LEFT. I ATTEMPTED TO DRIVE IT FOR AN ADDITIONAL 6-7 MILES IN AN EFFORT TO GET IT TO THE DEALER AND PRIOR TO GETTING TO THE DEALER, IT STARTED DRIVING PROPERLY. THE DEALER SAID THAT SINCE AN ERROR DID NOT APPEAR, THEY CANNOT DO ANYTHING. I TOOK THE CAR IN ANYWAY AND AN ENGINEER LOOKED AT THE CAR ON 8/4/14 AND THE ONLY THING IN THE LOGS WAS THAT THE CAR HAD LOW VOLTAGE. WE RESEARCHED STEERING ISSUES WITH THE Q50 AND THERE ARE MULTIPLE INSTANCES DOCUMENTED WHERE OTHER CONSUMERS ARE HAVING THIS SAME ISSUE. I LIVE IN ARIZONA AND OBVIOUSLY THIS ISSUE IS NOT RELATED TO COLD CLIMATES AS INITIALLY INDICATED IN THE RECALL. THIS CAR WAS BUILT IN APR 2014, WHICH IS AFTER THE RECALL AND SIMILAR STEERING ISSUES ARE OCCURRING. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT HIGH SPEEDS, THE ELECTRONIC GAUGES AND DISPLAYS IN THE VEHICLE SUDDENLY BECAME INOPERABLE AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT INDICATED THAT THE EMERGENCY SOS BUTTON WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND WAS UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2000.

AFTER MERGING ONTO THE FREEWAY, THE CAR BEGAN PULLING TO THE LEFT. MY FIRST THOUGHT WAS A FLAT TIRE. CHECKING THE TIRE PRESSURES, THE FRONT LEFT TIRE DISPLAYED -- WHILE THE THREE OTHER TIRES WERE 35 OR 36 LBS. SINCE HAVE RUN FLAT TIRES, I CONTINUED DRIVING. AFTER APPROXIMATELY TWO MILES, THE PULLING BEGAN TO SUBSIDE. AFTER ABOUT ANOTHER MILE THERE WAS NO PULL AT ALL AND THE TIRE PRESSURE READ 35LBS FOR THE FRONT LEFT TIRE. I CHECKED THE FRONT TIRE WHEN I STOPPED AND THERE WAS NOTHING WRONG WITH IT. I AM GUESSING IT WAS A PROBLEM WITH THE ELECTRONIC STEERING. I HAVEN'T HAD ANY ISSUES SINCE. I HAVE AN APPOINTMENT WITH THE DEALER TO HAVE THE CAR CHECKED IN TWO WEEKS WHEN I TAKE IT IN FOR ROUTINE SERVICE. *TR.....UPDATED 12/03/15 *BF

ON SEVERAL OCCASIONS THIS Q50 SPORT SUDDENLY BEGINS PULLING VERY STRONGLY TO THE LEFT, ALMOST TURNING ME INTO ONCOMING TRAFFIC IN ONE INSTANCE. THIS ISSUE HAS STOPPED AND STARTED AGAIN A FEW DIFFERENT TIMES. NO CHANGES HAVE BEEN MADE TO THE VEHICLE AND IT HAPPENS WHILE TRAVELING ON A LEVEL SURFACE AND USUALLY LASTS FOR A COUPLE OF HOURS THEN STOPS PULLING BUT OCCURS AGAIN AT SEEMINGLY RANDOM TIMES. IT IS A PROFOUND AND DANGEROUS PHYSICAL AND "AUTOMATIC" TURN OF THE STEERING WHEEL WHILE DRIVING ON A LEVEL, FLAT SURFACE AND THE WHEEL MUST BE HELD FIRMLY TO KEEP THE VEHICLE OPERATING IN A STRAIGHT LINE. IT IS EASY TO DETECT SINCE IT STOPS PULLING AS SUDDENLY AS IT STARTS. THE PROBLEM IS NOT ISOLATED TO MY CASE AS THERE ARE OTHER REPORTS OF THE SAME ISSUE ONLINE (SOME REPORTS HAVE IT PULLING RIGHT INSTEAD OF LEFT). THE OTHER REPORTS ARE VERY SIMILAR IN DESCRIPTION AND THE LEVEL OF RESULTING FEAR. I REPORTED THE ISSUE TO INFINITI CONSUMER AFFAIRS AND ALSO TO THE SERVICE DEPARTMENT WHERE I PURCHASED THE CAR. SURPRISINGLY, INFINITI DID NOT INSTRUCT ME TO STOP DRIVING AND SEEM TO BE TAKING THE ISSUE QUITE LIGHTLY. THEIR CONSUMER AFFAIRS DEPARTMENT SAID THEY WOULD CONTACT ME IN A FEW DAYS WITH NO ADDITIONAL INSTRUCTIONS. FOR THE SECOND TIME (FOR THIS ISSUE), I BROUGHT THE CAR IN TO THE DEALER (6/6/14) AND WAS TOLD THAT THEY WOULD "DO WHAT THEY CAN DO" AND IF THEY CAN'T REPEAT THE PROBLEM THERE IS LIKELY NOTHING THEY CAN DO. HUH? THE FIRST TIME, I WAS TOLD I WOULD GET A CALL FROM AN ENGINEER WHICH DID NOT HAPPEN BUT I GOT A CALL FROM A SERVICE REP WHO TOLD ME TO DRIVE 30 MPH AND ALLOW IT TO "RESET" BUT WAS NOT ASKED TO LEAVE THE CAR. ON 6/5/2014 AT AROUND 8 PM PT, WHEN IT HAPPENED AGAIN, I TOOK IT IN TO THE DEALER (THE FOLLOWING MORNING) AND INSISTED THAT THEY TAKE A MORE SERIOUS LOOK AT THIS LETHAL ISSUE BEFORE SOMEONE (OR ME) HAS A SERIOUS ACCIDENT. I HAVE VIDEO OF THE ISSUE. *TR