2014 INFINITI Q50 Complaints

VEHICLE DRIFTS TO THE LEFT AND TO THE RIGHT MOSTLY ON THE FREEWAY, DAS DOES NOT FEEL TIGHT AND SAFE. CONSTANTLY NEEDS TO BE CORRECTED ON THE HIGHWAY. I HAVE HAD IT IN THE DEALERSHIP TWICE SO FAR AND WILL BE TAKING IT BACK AGAIN NEXT WEEK. THE DEALERSHIP FOUND THAT MY TOE WAS SLIGHTLY OUT OF ALIGNMENT AT 3149 MILES. TOE WAS CORRECTED HOWEVER, AFTER TECHNICIAN ROAD TEST OF 50 MILES, VEHICLE STILL HAS THE SIMILAR SENSATION. I DO NOT FEEL SAFE IN THIS VEHICLE. I TRADED IN MY G37 COUPE FOR THIS VEHICLE BECAUSE WE ARE HAVING ANOTHER GRANDCHILD HOWEVER, I WILL NOT ALLOW MY CHILDREN OR GRANDCHILDREN TO RIDE IN THIS VEHICLE. SALESMAN DID NOT ADVISE THAT VEHICLE WAS EQUIPPED WITH THE NEW TECHNOLOGY OF DAS OR I WOULD NOT HAVE PURCHASED THIS VEHICLE! VEHICLE IS NOW AT 3285. MY INTOUCH DUAL SCREENS HAVE MALFUNCTIONED 5 TIMES AND DO NOT RESET UNTIL YOU TURN THE VEHICLE OFF AND THEN BACK ON. *TR

WHEN REAR VIEW CAMERA IS USED, THE WARNING TO "CHECK ENTIRE SURROUNDINGS" IS NOT DISPLAYED, AND PREDICTIVE COURSE AND DISTANCE LINES ARE NOT DISPLAYED. CONDITION RETURNS TO NORMAL IN ABOUT 85 SEC. AFTER THE VEHICLE IS STARTED, BUT BY THAT TIME THE CAR IS OUT OF A GARAGE OR PARKING SPACE. ALL 2014 INFINITI Q50 WITHOUT AROUND VIEW MONITOR SYSTEM ARE AFFECTED. *TR

MULTIPLE NAVIGATION / INTOUCH CRASHES, MALFUNCTION, RADIO FREEZES, HEAD PROXY UNIT FAILURE,. ISSUES OCCUR UPON STARTUP AND YOU ARE FORCED TO STOP, WAIT 5 MINUTES, RESTART VEHICLE. BROUGHT IN FOR SERVICE, REPLACED DIRECT CONTROL UNIT,UPDATED FIRMWARE. VEHICLE CONTINUES TO DISPLAY ISSUES APPROX. 2 - 3 TIMES PER WEEK APPROX. 15 - 25 MINUTES INTO COMMUTE. FORCED TO PULL OFF ROAD, STOP, WAIT, RESTART. SCHEDULED VISIT WITH INFINITI DEALER TECH SPECIALIST TO REVIEW VEHICLE. INFINITI ENGINEERING STATES 2 - 3 FAILURES PER WEEK NORMAL BEHAVIOR. VEHICLE IS HYBRID, ELECTRIC MOTOR DOES NOT APPEAR TO RUN FOR EXPECTED DURATION RESULTING IN CITY MPG UNDER 20MPG. VEHICLE ADVERTISED AT 27MPG CITY. I AM CONCERNED ABOUT ELECTRIC MOTOR BEHAVIOR BUT INFINITI DOES NOT VIEW IT AS AN ISSUE. MULTIPLE ATTEMPT TO RESOLVE UNSUCCESSFUL. INFINTI CASE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2014 INFINITI Q 50 WAS INVOLVED IN 2 CAR ACCIDENT. I CRASH IN TO ANOTHER VEHICLE WITH HIGH IMPACT. THE DAMAGE IS TO MY Q 50 IS OVER $ 18,000.00 WHOLE FRONT OF THE CAR IS DAMAGE. I HAD MY 12 YEARS OLD SON ON PASSENGER SEAT BOTH AIR BAGS DID NOT DEPLOY. WE BOTH SUSTAIN INJURIES. *TR

OUR 2014 INFINITI Q50 WAS INVOLVED IN 2-CAR ACCIDENT. OTHER VEHICLE/DRIVER IMPACTED DRIVER SIDE OF 2014 INFINITI Q50 AT HIGH SPEED AND CAUSED CONSIDERABLE DAMAGE. CURRENT DAMAGE ESTIMATE TO Q50 IS NEAR $25,000. MY WIFE, WHO WAS DRIVING, SUSTAINED HEAD INJURIES AS A RESULT OF AIR BAGS THAT DID NOT DEPLOY. *TR

MY COMPLAINT ECHOES ALL OF THOSE THAT PRECEDE MINE. NISSAN HAS TO FIX THIS BEFORE SOMEONE DIES. WITH ONLY 200 MILES ON MY NEW Q50 WITH DAS I MADE A LEFT TURN. THE CAR WENT STRAIGHT AFTER THE TURN BUT THE STEERING WHEEL LOCKED IN THE LEFT TURN POSITION. ALMOST IMMEDIATELY A MESSAGE APPEARED ON THE ODOMETER SCREEN THAT SAID "WARNING . SUSPENSION MALFUNCTION CHECK OWNERS MANUAL". I COULD NOT TURN THE WHEEL SO I STOPPED THE CAR AND SHUT IT OFF. WHEN I RESTARTED THE VEHICLE THE STEERING WORKED AND I DROVE IT BACK TO THE DEALER.I LEFT IT THERE AND TOLD THE DEALER I DID NOT WANT TO DRIVE THE CAR AND THAT I WANTED A FULL REFUND. THE NEXT TWO WEEKS WERE INTERESTING AND VERY SAD. THE DEALER SERVICE DEPARTMENT TOLD ME THAT THEY COULD NOT FIND ANYTHING WRONG. NISSAN TOLD ME THAT MY CAR WAS NOT A PART OF THE NOVEMBER, 2013 RECALL; THAT A RECALL HAD BEEN ISSUED IN DECEMBER, 3013, AND ANOTHER ON THE DAY I PURCHASED THE CAR. I WAS NOT INFORMED OF ANY OF THESE RECALLS.IF I HAD BEEN INFORMED I WOULD NOT HAVE PURCHASED THE VEHICLE. THE DEALER WORKED HARD ON MY BEHALF, BUT THEY SAID THAT THEY COULD NOT REFUND ALL OF MY MONEY WITHOUT SOME "PARTICIPATION" FROM NISSAN. I CALLED NISSAN NUMEROUS TIMES AND I TALKED TO A REGIONAL MANAGER WHO TOLD ME THAT THE MALFUNCTION HAD TO OCCUR TWO MORE TIMES SO THAT IT WOULD QUALIFY UNDER THE LEMON LAW. TO QUALIFY FOR A REFUND FROM NISSAN MY WIFE AND I WOULD HAVE TO RISK LIFE AND LIMB TWO MORE TIMES. UNACCEPTABLE. I REFUSED TO TAKE POSSESSION OF THE CAR, AND THE DEALER GOT ME OUT OF THE DEAL. IT COST ME SOME MONEY AND I AM SURE THE DEALER LOST A FEW BUCKS. NISSAN HAS A VERY REAL PROBLEM HERE. SOMEONE IS GOING TO DIE. THEY SHOULD STAND UP, ADMIT THE PROBLEM, AND FIX IT. *TR

THE 2014 INFINITI Q50 INCLUDES INFINITI'S NEW INTOUCH INFOTAINMENT SYSTEM. ITS ADVERTISED CAPABILITIES WERE AMONG THE KEY DECIDING FACTORS IN MY DECISION TO SELECT THIS VEHICLE. I BEGAN EXPERIENCING SIGNIFICANT PROBLEMS WITH THE SYSTEM WITHIN THE FIRST FEW DAYS OF OWNING THIS VEHICLE AND PROBLEMS PERSIST TO THIS DAY. ON SEPTEMBER 3, WHILE TAKING MY FIRST LONG TRIP WITH MY Q50, I EXPERIENCED SEVERAL INTOUCH FAILURES. THESE INCLUDED LOCKUPS AND A RESULTING LOSS OF CONTROL OF AUDIO AND CLIMATE CONTROL SYSTEMS THAT COULD ONLY BE REMEDIED BY A RESET OF THE SYSTEM. THE NAVIGATION SYSTEM ALSO LOCKED AND WENT OFFLINE, AND COULD ONLY BE RESTORED BY STOPPING AND RESTARTING THE VEHICLE. PROBLEMS RECURRED REGULARLY. SOFTWARE UPDATES AND HARDWARE REPLACEMENTS HAVE BEEN PERFORMED BUT THE FAILURES PERSIST, EVEN IF THEY HAVE CHANGED IN NATURE OR DECREASED IN FREQUENCY. RESETS ALSO RESULT IN THE LOSS OF SOME DATA AND DEFAULT SETTINGS. MOST OF THESE FAILURES ARE DOCUMENTED BY VIDEO OR PHOTOS. I HAVE BEEN ADVISED BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS SENT TO TOWN TO ASSESS THE MANY PROBLEMS WITH MY VEHICLE AND BY CLIENT SERVICES THAT SEVERAL LOCKUPS A MONTH IS A "NORMAL" CONDITION. IT MAY BE NORMAL FOR INFINITI'S UNSTABLE SYSTEM, BUT IT IS CERTAINLY NOT THE NORM FOR CONSUMER PRODUCTS AND IT IS NOT ACCEPTABLE, EITHER. I WAS ALSO ADVISED BY THE TECHNICAL SPECIALIST THAT MANY OF THE ISSUES ARE BECAUSE THE SYSTEM HAS A "SLOW" PROCESS AND PATIENCE IS REQUIRED. FURTHERMORE, AT THE TIME OF RELEASE VARIOUS FUNCTIONALITIES WERE ADVERTISED FOR THE INTOUCH SYSTEM, INCLUDING VARIOUS APPS, CALENDAR AND EMAIL FUNCTIONALITY. THESE CAPABILITIES WERE KEY DRIVERS IN MY PURCHASE DECISION. THESE CAPABILITIES WERE ADVERTISED FOR A FALL 2013 RELEASE. AS OF MID-MARCH 2014, THESE CAPABILITIES REMAIN NON-EXISTENT AS DOES ANY INFORMATION ABOUT WHEN OR IN FACT IF THEY WILL ACTUALLY BE MADE AVAILABLE. *TR

I TOOK DELIVERY OF MY 2014, FULLY LOADED INFINITI Q50S ON 8/31/13. THE VEHICLE IS EQUIPPED WITH INFINITI'S NEW "DIRECT ADAPTIVE STEERING" SYSTEM, WHICH THEY HAIL AS THE FIRST ON THE MARKET STEER BY WIRE SYSTEM. ON 11/15/13 I NOTICED FOR THE FIRST TIME THE STEERING ERRATICALLY PULLING, TYPICALLY TO THE LEFT BUT OCCASIONALLY TO THE RIGHT. IT IS AT TIMES SO PRONOUNCED THAT IT IS AS IF THE VEHICLE STEERING IS FIGHTING ME. THE PROBLEM OCCURS FREQUENTLY AND PERSISTS TO THIS DAY. THIS BEHAVIOR IS INTERMITTENT AND IS VERY DIFFERENT THAN AN ALIGNMENT ISSUE. IT HAPPENS ON STRAIGHT STRETCHES OF ROAD AND IS GENERALLY NOTICEABLE DURING HIGHWAY TRAVEL, GIVEN THE HIGHER SPEEDS AND STRAIGHT STRETCHES OF ROAD. THIS BEHAVIOR HAD BEEN OBSERVED BY INFINITI SERVICE PERSONNEL AND HAD BEEN DOCUMENTED BY OTHER OWNERS AS WELL. IT IS ALSO CLEARLY NOTICEABLE TO PASSENGERS IN MY VEHICLE. I HAVE MADE MULTIPLE VISITS TO THE DEALERSHIP IN AN EFFORT TO CORRECT THIS PROBLEM, WITHOUT SUCCESS. THESE INCLUDED APPLICATION OF A RECALL CAMPAIGN THAT INCLUDED NEW SOFTWARE AND HARDWARE BEING INSTALLED. THE PROBLEM PERSISTS AND MAKES THE VEHICLE AT LEAST ANXIETY INDUCING TO DRIVE. AT TIMES IT FEELS UNSAFE. IT IS HIGHLY UNSETTLING AND THERE ARE CLEARLY PROBLEMS WITH THIS SYSTEM AND TECHNOLOGY. RATHER INCREDIBLY, I WAS TOLD BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS BROUGHT INTO TOWN TO ASSESS THE MANY PROBLEMS I HAVE BEEN HAVING WITH THIS VEHICLE THAT THIS ERRATIC STEERING BEHAVIOR IS BEING CAUSED BY THE STEERING SYSTEM SETTINGS I UTILIZE. THAT SETTING IS KNOWN AS "STANDARD," WHICH IS THE DEFAULT SETTING WHENEVER THE VEHICLE IS STARTED. THIS CAR AND TECHNOLOGY ARE UNSTABLE AND UNSAFE. *TR

WHILE SLOWLY BACKING OUT OF A PARKING SPOT IN A PARKING GARAGE, THE VEHICLE AUTOMATICALLY BRAKED SO ABRUPTLY THAT I THOUGHT I HAD STRUCK SOMETHING IN THE ROADWAY. I GOT OUT TO CHECK AND THE ROADWAY WAS CLEAR. I RETURNED TO THE VEHICLE TO CONTINUE AND IT DID THE SAME THING AGAIN. I WAS THEN ABLE TO CONTINUE. I HAD PREVIOUSLY BEEN TO THE DEALERSHIP WITH ISSUES WITH THE SONAR SYSTEM FOR THE BACKUP COLLISION WARNING AND AVOIDANCE SYSTEM REGISTERING FALSE POSITIVES AND BEEPING ENDLESSLY. COMPONENTS WERE REPLACED. THE PROBLEM CLEARLY WAS NOT FIXED. THIS TECHNOLOGY DOES NOT WORK AND MAKES THE VEHICLE FRIGHTENING TO DRIVE.

WHILE TRAVELING ON THE HIGHWAY ON 2/15 AT 65MPH WITH THE INTELLIGENT CRUISE CONTROL SYSTEM ENGAGED, THE VEHICLE AUTOMATICALLY AND ABRUPTLY APPLIED THE BRAKES VERY HARD. THERE WERE NO VEHICLES IN FRONT OF US TO WARRANT ENGAGEMENT OF THE COLLISION AVOIDANCE SYSTEM. AN ERROR MESSAGE DISPLAYED ON THE DASHBOARD. IT WAS EXTREMELY UNSETTLING TO THE POINT THAT MY WIFE NO LONGER WANTS TO TRAVEL IN THE VEHICLE, NOR WILL WE HAVE OUR INFANT SON TRAVEL IN IT. THE VEHICLE HAD PREVIOUSLY ABRUPTLY BRAKED IN LOW SPEED CONDITIONS (IE, PARKING LOTS) FOR NO APPARENT REASON. DEALER HAD PREVIOUSLY REPLACED RADAR SYSTEM COMPONENTS PRIOR TO THE 2/15 INCIDENT. I WILL NO LONGER USE THE DRIVER AIDS AS A RESULT AS THEY ARE CLEARLY NOT SAFE.