2014 INFINITI Q50 Complaints

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE POWER STEERING ASSIST FAILED, CAUSING THE STEERING WHEEL TO SEIZE AND BECOME UNALIGNED. THE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS DID NOT ILLUMINATE UNTIL AFTER THE FAILURE OCCURRED. THE VEHICLE WAS DIAGNOSED BY THE DEALER AS THE STEERING SOFTWARE NEEDING AN UPDATE. THE CONTACT WAS ALSO ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V588000 (STEERING) IN WHICH SHE EXPERIENCED THE SAME DEFECT AS LISTED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 950.

PURCHASED NEW INFINITI Q50, DROVE THE CAR FOR 3 WEEKS FOR A TOTAL OF ABOUT 900 MILES. ONE DAY I STARTED THE ENGINE AN ATTEMPTED TO DRIVE OUT OF PARKING LOT, STEERING WHEEL WAS DIFFICULT TO TURN. A MESSAGE APPEARED ON DASHBOARD STATING "WARNING CHASSIS CONTROL SYSTEM ERROR - SEE OWNER'S MANUAL". THREE OTHER LIGHTS APPEARED ON DASH BOARD, ONE WITH A STEERING WHEEL AND EXCLAMATION POINT, ANOTHER WITH A TRIANGLE WITH AN EXCLAMATION POINT, AND A THIRD WITH A PICTURE OF A CAR WITH TIRE SKID MARKS. DROVE HOME SLOWLY CALLED INFINITI. THEY HAD CAR TOWED TO DEALERSHIP WHERE IT WAS PURCHASED. THE DEALERSHIP SAID THIS IS A KNOWN ISSUE BUT CLAIMS ONLY 3 CARS THEY SOLD ARE AFFECTED. 2 DAYS LATER NEW SOFTWARE WAS RELEASED BY INFINITI AND THE UPDATE APPLIED TO MY CAR. TOOK CAR HOME. 6 DAYS LATER DROVE CAR TO WORK, ATTEMPTED TO LEAVE WORK, SAME PROBLEM OCCURRED, NO POWER STEERING, SAME LIGHTS AND MESSAGES ON DASHBOARD APPEARED. DROVE CAR TO DEALER, WHILE ISSUE WAS PRESENT SO THEY COULD SEE IT FIRST HAND. WAS TOLD BY SAME SERVICE TECHNICIAN THAT ISSUE IS NOT WIDESPREAD ONLY 3 CARS AFFECTED. TALKED TO INTERNET SALES MANAGER AT DEALER HE SAID HE GOT 5 CALLS FOR THE EXACT ISSUE THAT SAME DAY. BOTH DAYS ISSUE OCCURRED, AIR TEMPERATURE WAS APPROXIMATELY 0 DEGREES FAHRENHEIT. DEALER ATTEMPTED TO PROVIDE A BRAND NEW Q50 AS A TEMPORARY LOANER. SAME ISSUE OCCURRED WITH THAT VEHICLE BEFORE LEAVING THE DEALERSHIP PARKING LOT. SPOKE WITH GENERAL MANAGER AT DEALERSHIP, HE INDICATED HE WAS AWARE OF PROBLEM AND ADVISED I CALL AND OPEN A CASE WITH INFINTI CONSUMER AFFAIRS, WHICH I DID. HE SAID HE IS CONTINUING TO SELL THESE CARS AS INFINITI HAS NOT TOLD HIM TO STOP. I ADVISED HIM TO STOP SELLING THE CARS BEFORE AN ACCIDENT OCCURS FROM THE POWER STEERING FAILURE. SEEMS TO BE THE SAME ISSUE AS EXISTING RECALL, BUT WAS TOLD BY DEALERSHIP'S SERVICE MANAGER MY CAR WAS NOT PART OF THE RECALL. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE STEERING WHEEL FAILED SEVERAL TIMES WITHOUT WARNING WHILE DRIVING AT HIGHWAY SPEEDS. THE CONTACT HAD TO CRASH INTO SAND AND ROAD GRAVEL TO AVOID A REAR END CRASH WITH ANOTHER VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CENTRAL COMPUTER SYSTEM WAS REPROGRAMMED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 38. THE VIN WAS NOT AVAILABLE.

ADAPTIVE STEERING FAILED WHILE BACKING UP CAR AND WAS NOT ABLE TO TURN WHEEL. I STOPPED THE CAR, RESTARTED THE ENGINE AND IT WORKED AGAIN. THE OUTSIDE TEMP WAS 9F, THE MESSAGE INDICATED A "SYSTEM MALFUNCTION" AND REFERRED ME TO THE OWNER'S MANUAL. *TR

BACKING OUT OF DRIVEWAY WHEN ALL OF A SUDDEN I COULDN'T TURN THE STEERING WHEEL NO MATTER HOW MUCH PRESSURE I EXERTED. COMPLETE CRITICAL MALFUNCTION OF THE STEERING. TURNED CAR OFF AND RESTARTED. NO CHANGE IN CONDITION. AFTER SEVERAL MINUTES, RESTARTED CAR AND STEERING APPEARED NORMAL. BROUGHT THE CAR TO SERVICE DEPARTMENT OF DEALER FROM WHERE I PURCHASED CAR. INITIALLY ADVISED BY SERVICE MANAGER THAT THERE IS A SOFTWARE UPDATE FOR THIS CONDITION. AFTER ABOUT AN HOUR HE CAME TO ME TO ADVISE ME THAT THE SOFTWARE DIDN'T "TAKE" AND THAT THE CONTROL ARM NEEDS TO BE REPLACED. WHAT IF I LOST TOTAL STEERING CONTROL AT HIGHWAY SPEEDS? *TR

WHILE BACKING OUT OF A PARKING SPACE, NOTICED THAT THE STEERING WHEEL WAS EXTREMELY STIFF AND THE CAR WOULD NOT CHANGE DIRECTION. AFTER I PULLED BACK INTO THE SPACE, I NOTICED TWO ADDITIONAL LIGHTS ON THE DASHBOARD: STEERING WHEEL WITH AN EXCLAMATION MARK, AND THE CAR WITH THE WHEELS SLIPPING BEHIND IT. CAR HAD BEEN SITTING FOR ABOUT 75 MINUTES AND TEMPERATURE AT THE TIME WAS -5. ON THE PREVIOUS DRIVE, THE CAR HAD BEEN SITTING FOR SEVERAL HOURS AT TEMPERATURES BETWEEN 0 - -5 AND DIDN'T HAVE THE ISSUE. TRIED RESTARTING THE CAR SEVERAL TIMES, ALLOWING 1-2 MINUTES IN BETWEEN EACH RESTART AND COULD NOT GET THE WHEEL TO MOVE MORE THAN A FEW DEGREES EITHER DIRECTION. I BELIEVE THE BACKUP SYSTEM ALSO FAILED BECAUSE NO MATTER HOW HARD I TURNED THE WHEEL, THE CAR'S WHEELS WOULD NOT CHANGE DIRECTION WHILE I WAS TRYING TO BACK OUT OF THE PARKING SPACE. CAR ENDED UP BEING TOWED TO DEALER AND IS STILL THERE NOW WITH 704 MILES AND LESS THAN A MONTH OLD. THEY WERE NOT AWARE OF ANY RECALL AND SO FAR DO NOT HAVE A SOLUTION. THIS INCIDENT IS SIMILAR TO RECALL NOTICE 13V588000, BUT MY CAR DOES NOT APPEAR TO BE INCLUDED. REGARDLESS OF THE REPAIR/OUTCOME I NO LONGER FEEL SAFE DRIVING THIS CAR AS I DO NOT TRUST THE DIRECT ADAPTIVE STEERING SYSTEM AFTER THIS INCIDENT. A YOUTUBE VIDEO OF THE STEERING WHEEL AND MY DASH WHILE PARKED CAN BE SEEN HERE: HTTP://YOUTU.BE/Y7BIFK0_CMM. *TR

DIRECT ADAPTIVE STEERING SYSTEM FAILS AT STARTUP ALONG WITH COLLISION IMMINENT BRAKING SYSTEM (OR MAYBE VICE VERSA). FAILURE OCCURRED 2X, BUT NEVER WHEN THE VEHICLE WAS COLD. TURNING OFF ALL ACTIVE SAFETY SYSTEMS AND THEN RESTARTING THE VEHICLE APPEARS TO REMEDY THE PROBLEM. RESTARTING ALONE WAS NOT EFFECTIVE. VEHICLE IS CURRENTLY AT OUR LOCAL DEALERSHIP AND IS HAVING MULTIPLE CONTROL MODULES REPLACED. *TR

MY BRAND NEW INFINITI Q50, WITH DIRECTIVE ADAPTIVE STEERING, HAD LESS THAN 200 MILES ON IT. STARTED IT UP (IN COLD WEATHER, PROBABLY AROUND 20) AND THE POWER STEERING WARNING LIGHT WAS ON AND THE POWER STEERING WAS DISABLED. WAITED A MINUTE OR TWO FOR IT TO WARM UP, AND THE CHASSIS CONTROL SYSTEM WARNING LIGHT CAME ON AS WELL. TURNED OFF CAR, TURNED IT BACK ON AND POWER STEERING WAS WORKING. TOOK IT BACK TO THE DEALER AND THEY UPDATED THE STEERING SOFTWARE. GOT THE CAR BACK YESTERDAY, DROVE TO WORK TODAY, GOT IN THE CAR TO DRIVE HOME AND THE POWER STEERING AND CHASSIS CONTROL SYSTEM WARNING LIGHTS WERE ON AGAIN, WITH NO POWER STEERING. SHUT THE CAR OFF AND RESTARTED MULTIPLE TIMES BUT THE POWER STEERING NEVER CAME BACK. AND FOR SOMETHING SPECIAL, I HAD TO KEEP THE STEERING WHEEL AT ABOUT 45 DEGREES TO KEEP THE CAR MOVING IN A STRAIGHT LINE. *TR

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING SYSTEM FAILED. THE CONTACT STATED THAT WHEN HE TURNED THE STEERING WHEEL TO THE LEFT IT CONTINUED TO DRIVE STRAIGHT. THE IDENTICAL FAILURE OCCURRED WHEN THE CONTACT SHIFT THE VEHICLE INTO PARK. THE WARNING LIGHTS ALSO ILLUMINATED. THE DEALER TOWED THE VEHICLE FROM A PARKING LOT; HOWEVER, THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1079.

IN COLD WEATHER (BELOW ZERO F) AFTER CAR HAS BEEN RUNNING FINE AND THEN TURNED OFF FOR 30-40 MIN, I GOT IN THE CAR AND STARTED AS USUAL; BUT SYSTEM MALFUNCTION LIGHT WENT ON AND POWER STEERING WAS INOPERATIVE AND CAR WAS UNSTEERABLE. AFTER TURNING THE CAR OFF FOR ABOUT 10 MIN, I COULD RESTART AND IT WORKED FINE. THEN THE SAME THING HAPPENED AGAIN WITHIN AN HOUR. I STOPPED FOR GAS AND WHEN I RESTARTED THE CAR IT WAS UNSTEERABLE AND A SYSTEM MALFUNCTION LIGHT WENT ON RELATED TO POWER STEERING. THE SAME THING OCCURRED A WEEK BEFORE. THE CAR HAD TO BE TOWED TO THE DEALER AND ALTHOUGH THEY DID NOT SPECIFY WHAT WAS WRONG THEY TOLD ME THEY HAD TO WAIT FOR A PART AND THAT IT WOULD BE 5-7 DAYS BEFORE IT CAME IN. *TR