2014 INFINITI Q50 Complaints

MY SUNROOF SHATTERED. THE CAR WAS PARKED IN A PARKING LOT AND WHEN WE CAME BACK IT WAS COMPLETELY SHATTERED AND GLASS WAS EVERYWHERE. THERE WERE NO SIGNS OF VANDALISM. IT JUST EXPLODED.

AC IS BLOWING WARM AIR ON DRIVER SIDE AND COOL ON PASSENGER SIDE WHEN BOTH TEMPERATURE ARE SET TO 60 DEGREES.

MY INFINITI Q50 2014 HAS INTERMITTENT BRAKE BOOSTER PUMP FAILURE THAT CAUSES DIMINISHED BRAKING POWER AT ALL SPEEDS AND AT A SLIPS AT A STOP. THE DIMINISHED BRAKING AFFECTS STOPPING DISTANCES AND TRIGGERS EMERGENCY COLLISION WARNINGS AND IMPACT MITIGATION LIKE SEAT BELT TIGHTENING WHILE DRIVING. THE CONDITION HAS HAPPENED FOR THE LAST 24 MONTHS. INFINITI REFUSED TO ADDRESS UNTIL THEY WITNESSED THE CONDITION. IN LATE 2016 I WAS ABLE TO SHOW THEM WHEN IT WAS HAPPENING. THEIR TECH DIAGNOSED THE BRAKE BOOSTER AS THE ISSUE AND REPAIRED. IN MAY 2017 THE CONDITIONS ARE NOW REPEATING. INFINITI AGAIN IS REFUSING TO ADDRESS UNLESS THEY CAN WITNESS. THE CAR BRAKING IS UNSAFE WITH THIS CONDITION, PARTICULARLY AS YOU HAVE NO ABILITY TO KNOW WHEN THE INTERMITTENT CONDITION WILL OCCUR. I HAVE EMAIL TRAILS OF ALL REPORTS EACH ONE IT HAPPENED AND SERVICE COMMUNICATIONS WITH THE DEALERSHIP. UPDATED 10/11/17 *BF UPDATED 12/11/2017*JS

I AM EXPERIENCING SOFTWARE RELATED ISSUES THAT HAVE BECOME INCREASINGLY DANGEROUS. IN SUM, THE INFINITI SOFTWARE SHUTS DOWN OR LOCKS UP FORCING ME TO BECOME AN IT TECHNICIAN WHILE DRIVING. WHEN THE SOFTWARE SHUTS DOWN, I LOSE THE SPEEDOMETER, TACHOMETER, CLIMATE CONTROL AND AUDIO CONTROL. HERE'S AN OVERVIEW OF MY EXPERIENCES FOR THE PAST 3 YEARS: RANDOMLY, THE SOFTWARE WILL SHUT DOWN LEAVING ME WITHOUT MY INSTRUMENT PANEL (SPEEDOMETER, TACHOMETER), CLIMATE CONTROL AND AUDIO CONTROL. RANDOMLY, THE SOFTWARE WILL LOCK UP LEAVING ME WITHOUT CLIMATE CONTROL OR AUDIO CONTROL AND THE ONLY RESOLUTION IS TO PULL OVER, SHUT DOWN AND RESTART THE CAR RANDOMLY, CLIMATE CONTROLS ARE SET TO 60 DEGREES W/ AC YET HOT AIR IS BLOWING OUT OF THE VENTS. MOST RECENTLY, THE ONBOARD CLOCK THAT DISPLAYS THE DATE AND TIME WILL RESET TO 01-01-2012 AND THE CLOCK WILL START AT 6:00 AM. THE ONLY RESOLUTION IS TO RESET THE DATE AND TIME. THIS SEEMS TO OCCUR EVERY 3 OR 4 WEEKS. WHEN I CALL THE SERVICE DEPARTMENT I'M ASKED TO BRING IN THE VEHICLE ONLY TO BE TOLD THAT ALL UPDATES HAVE BEEN APPLIED AND THE ISSUES CANNOT BE DUPLICATED. I HAVE TAKEN AND POSTED SEVERAL YOUTUBE VIDEOS SHOWING THE PROBLEMS-WHICH I'LL ADMIT IS VERY DANGEROUS TO DO WHILE DRIVING. IN FACT, I FIRMLY BELIEVE THAT WHEN THESE SOFTWARE ISSUES OCCUR, I AM FORCED TO PLAY THE ROLE OF AN IT TECHNICIAN AND TROUBLESHOOT THE ISSUES WHILE DRIVING WHICH IS INCREDIBLY DANGEROUS. THESE ISSUES OCCUR RANDOMLY WHILE DRIVING. THIS IS A LEASE VEHICLE AND I PLAN TO RETURN EARLY AS THE CONTINUED ISSUES PUT ME AND MY FAMILY IN DANGER.

IT STARTED WITH A FLAT TIRE AND THE PSI LIGHT LITE UP ON BOARD AND FLAT TIRE ALSO, HAD THE FLAT TIRE FIXED AND TOOK CAR TO THE SHOP WHERE I GOT TIRES REPLACED, WITHIN A YEAR OF OWNERSHIP, REPLACED DUE TO THEM BEING BUBBLED GM REPLACED THEM FOR FREE; TOOK CAR TO (JUST TIRES GM RECOMMENDATION) WITH FREE TIRE BALANCE AND ROTATION AND THEY ALSO DID FRONT END ALIGNMENT, AFTER THAT LIGHTS WAS STILL ON AND SHOP REP SAID TO DRIVE THE CAR A COUPLE MILES AND IT WOULD RESET ITSELF SO I DID AND STILL LIGHT WAS ON DROVE TO CHURCH ON 4 LANE HWY 85 N BOUND AND I FELT A SLIGHT TUG ON THE RIGHT PASSENGER SIDE OF THE FRONT OF THE CAR AND DECIDED TO MOVE OUT OF THE LANE BEHIND A 18 WHEELER AS I ATTEMPTED TO MOVE OUT OF MY LANE THE CAR MADE A SUDDEN JERK BACK IN THE LANE WHICH I WAS IN AND THE WHEEL LOCKED AND I COULD NOT CONTROL OR UNLOCK IT AND THE CAR BEGAN TO SPIN AND SLIDE INTO THE REAR END OF THE 18 WHEELER, THE SONAR SYSTEM WAS ENGAGED AND IT DID NOT RESPOND TO WHAT IT WAS DESIGNED TO DO, NOR DID THE LANE DEPARTURE INDICATOR, NOR THE ANTI-BRAKING ANTI SKIDDING WORK AS IT WAS DESIGNED WHICH CAUSED THE ACCIDENT WHICH LEAD ME GOING TO THE HOSPITAL WITH A DIAGNOSIS OF MUSCLE INFLAMMATION. THE SONAR FAILED WAS ILLUMINATED ON THE DASH. MY 2014 Q50 SEDAN WAS EQUIPPED WITH SONAR, LANE DEPARTURE, BLIND SPOT INDICATOR; IT WAS FULLY EQUIPPED. I AM VERY SURE THAT THE STEERING AND ANTI-BRAKING ANTI SKIDDING DID NOT ENGAGE AS IT SHOULD. INFINITI WILL SEND AN INSPECTOR TO THE TOTALED CAR AND PULL THE BLACK BOX/OR CHIP AND CHECK OUT WHAT WENT WRONG. WAITING ON THE RESULT ON OR AFTER JUNE 14 OR 16 AS OF THEIR DECISION.

TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND COLLIDED INTO A RESIDENTIAL BUILDING. THE CONTACT RECEIVED MINOR INJURIES AND RECEIVED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT FULLY DIAGNOSED. IT WAS UNKNOWN IF THE AIR BAGS DEPLOYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 34,000.

WITH THE VEHICLE STATIONARY, OR AT A VERY LOW SPEED, NOT SURE BUT IN A PARKING LOT. I WAS BACKING OUT OF A PARKING SPOT AFTER TRANSITIONING FROM REVERSE TO DRIVE TURNED THE STEERING WHEEL TO THE LEFT RATHER QUICKLY AND THE STEERING WHEEL CAME TO AN ABRUPT STOP WITH A NOTICEABLE THUD SOUND. AFTER IT STOPPED I WAS ABLE THEN ABLE TO CONTINUE TURNING TO THE LEFT BUT MORE EFFORT WAS REQUIRED AND NOTICEABLY STEPPED FEEL TO THE MOVEMENT FOR ABOUT 30 SECONDS. I HAVE HAD THIS HAPPED TWICE, AND HAVE EXPERIENCED THE STEPPED FEEDBACK ON TWO OTHER OCCASIONS BUT IT TOOK A LOT LONGER FOR THE FEELING TO GO AWAY.

THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ARE VERY SCARED TO DRIVE THIS CAR AND IN FREEWAY TRAFFIC YOU CANNOT SAFELY CHANGE LANES. WE FEEL IT IS ONLY A MATTER OF TIME BEFORE THIS POORLY DESIGNED SYSTEM WHICH CANNOT BE DISABLED WILL RESULT IN COLLISIONS OR DEATH. THIS HAS HAPPENED MORE THAN A DOZEN TIMES SINCE PURCHASE IN APRIL 2014. WE NO LONGER FEEL SAFE DRIVING THIS CAR.

UNSAFE VIBRATION AND UNCONTROLLABLE STEERING WHEN BREAKING OVER 40 MPH. SONAR SENSORS DOESN'T NOT WORK AT ALL. WHEN TRAVELING ON THE HIGHWAY OR STREETS AND ABOVE 20 MPH WHEN BREAKING FOR A TRAFFIC LIGHT THERE IS AN INTENSE VIBRATION THAT SHAKES THE CAR AND STEERING WHEEL, ALSO MAKE TURNING, CONTROLLING THE STEERING WHEEL AND STAYING IN THE LANE EXTREMELY DIFFICULT!

THIS IS AN AWD CAR PURCHASED USED 2 WEEKS PRIOR TO THIS INCIDENT. THE CAR HAS ONLY 11, 000 MILES ON IT WHEN THIS OCCURRED. I WAS DRIVING IN BUMPER TO BUMPER TRAFFIC IN HEAVY SNOW CONDITIONS ON AN OVERPASS BRIDGE THAT MERGES ONTO A BUSY FREEWAY. THE VEHICLE'S FRONT WHEELS PULLED THE CAR TO LEFT 2-3 TIMES AT A SPEED OF LESS THAN 5MPH OUT OF MY LANE BUT I WAS ABLE TO CORRECT. WHILE STILL ON THE OVERPASS BRIDGE I TOOK MY FOOT OFF BRAKE TO INCH FORWARD (STILL IN BUMPER TO BUMPER TRAFFIC) AND STILL LESS THAN 5 MILES PER HR, HARDLY MOVING, THE CAR AGAIN PULLED HARD TO THE LEFT AND PULLED ME INTO A GUARDRAIL. IF THERE WAS NO GUARDRAIL I WOULD HAVE PLUMMETED TO THE FREEWAY BELOW. ALL THIS HAPPENED WITHOUT EVER PRESSING ON THE ACCELERATOR PEDAL AS I WAS IN VERY HEAVY TRAFFIC, SO I WAS BARELY MOVING. I HAD MY 17 YEAR OLD DAUGHTER WITH ME. WE BOTH SAID THAT THE CAR ACTED ALL ON ITS OWN AND WE BOTH NOTICED THAT NO OTHER CARS WERE SLIPPING OR SPINNING OUT AT ALL. THE SNOW HAD JUST BEGAN TO FALL SO THERE WASN'T TOO MUCH ON THE ROAD MAYBE 1-2 INCHES (ESTIMATED). THERE WAS DAMAGE TO THE DRIVERS SIDE BUMPER AND QUARTER PANEL (WHICH WE HAVE YET TO GET ESTIMATED). WE TOOK THE CAR INTO THE INFINITI DEALERSHIP, I HAD THEM RUN A DIAGNOSTICS ON THE COMPUTER. THEY SAID THERE WAS A FAULTY "CHASSIS CONTROL MODULE" THAT DETERMINES THE POWER APPLIED TO THE WHEELS AND WHICH ONES. THE SERVICE ADVISORS MECHANIC MENTIONED THAT THIS "MOST DEFINITELY COULD HAVE CAUSED THE PROBLEM WE EXPERIENCED". HE RECOMMENDED I CALL INFINITI'S CONSUMER AFFAIRS AND FILE A CLAIM. INFINITI ASKED THE DEALERSHIP TO NOT WORK ON THE CAR, THEY SENT THEIR MECHANIC TO INVESTIGATE. THE CLOSED THE CASE AND SAID THE CAR HAD NO ISSUES AND REPLACED NOTHING AND RETURNED THE CAR BACK AFTER SEVERAL WEEKS. THE CAR IS NOT SAFE AND I AM SCARED TO DRIVE IT. INFINITI WILL NOT RECOGNIZE THIS AND WON'T PAY FOR BODY DAMAGE OR ANY REPAIR. *TR