2010 INFINITI QX56 Complaints

TL* THE CONTACT OWNS A 2010 INFINTI QX56. WHEN DRIVING VARIOUS SPEEDS OVER ROUGH ROADS OR POTHOLES, THE VEHICLE VEERED TO THE LEFT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,006.

HEATING/A/C ACTUATORS MAKES AN ANNOYING CLICKING NOISE. IT APPEARS TO BE STUCK...AND TRYING TO CLOSE/ OPEN. THIS APPEARS TO BE AN ON GOING PROBLEM WITH NISSAN/INFINITY TRUCKS. *TR

TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE AND THE AIR BAGS DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED CUTS BY GLASS FRAGMENTS FROM THE AIR BAG. A POLICE REPORT WAS FILED AND THE CONTACT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.

THE AIR BAG INDICATOR ILLUMINATED ON THE DASHBOARD CONTROL PANEL. UPON INSPECTION AT AN INFINITY DEALERSHIP I WAS TOLD THE CABLE FOR THE AIR BAG NEEDED TO BE REPLACED. THE COST WOULD BE ABOUT $600. THE VEHICLE ONLY HAS APPROXIMATELY 54,000 MILES AND I DO NOT THINK THERE SHOULD BE A MALFUNCTION OF THE AIR BAG. I WAS TOLD THE AIR BAG MAY OR MAY NOT DEPLOY IF IN A WRECK. *TR

I HAVE BEEN THE OWNER OF THIS VEHICLE SINCE JUNE OF 2014 AND PURCHASED IT WITH 53K MILES. THE UNDERBODY HAS SUBSTANTIAL RUST FOR THE AGE OF THE VEHICLE. THIS RUST HAS SEIZED THE ALIGNMENT BOLTS IN THE REAR OF THE VEHICLE AND IT CANNOT BE PROPERLY ALIGNED WITHOUT MAJOR REPAIRS(IN EXCESS OF $1500). A VEHICLE OF THIS AGE SHOULD NOT HAVE CORROSION TO THE EXTENT THAT A REAR END ALIGNMENT IS NOT POSSIBLE. I HAVE TWO OTHER VEHICLES SUBSTANTIALLY OLDER WITH LESS UNDERBODY CORROSION. I BELIEVE THE COATING/PARTS USED ARE DEFECTIVE AND WHEN I CONTACTED INFINITI THEY REFUSED TO COMPENSATE OR MAKE THE REPAIRS. THIS IS TROUBLESOME AS THE ALIGNMENT CAN AFFECT THE STABILITY OF THE VEHICLE AND COULD RESULT IN A ACCIDENT. *TR

TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE ICC SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

COMPLAINT: I AM WRITING TO NOTIFY NHTSA OF THE EXTREMELY LACK OF STABILITY CONTROL WITH MY VEHICLE. THE LACK OF STABILITY CONTROL OCCURS WHEN DRIVING OVER SMALL UNEVEN SURFACES AND CAUSES THE STEERING TO BE VERY DIFFICULT TO CONTROL. DEALER DIAGNOSIS: I VISITED AN INFINITI DEALER ON THREE SEPARATE OCCASIONS AND PRESENTED MY CONCERNS. THE SERVICE DEPARTMENTS WERE NOT ABLE TO IDENTIFY OR RECTIFY MY CONCERNS. ON DECEMBER 8, 2011 - SHEEHY'S INFINITI OF ANNAPOLIS, MD - MY VEHICLE ODOMETER READING WAS AT 23,539. ON MAY 2, 2013 - JBA'S INFINITI OF ELLICOTT CITY, MD - MY VEHICLE ODOMETER READING WAS AT 45,034. ON JANUARY 20, 2014 - SHEEHY'S INFINITI OF ANNAPOLIS, MD - MY VEHICLE ODOMETER READING WAS AT 55,430. CUSTOMER COMMENTS: SEVERAL OWNERS AND PREVIOUS OWNERS OF THE 2008-2010 QX56 (VIA RESEARCH) EXPERIENCED VERY SIMILAR SUSPENSION AND STEERING FLAWS. IF THIS IS A FLAW IN THE DESIGN OF THE VEHICLE, I DO NOT FEEL THAT IT IS THE CONSUMERS FINANCIAL RESPONSIBILITY TO TRY TO CORRECT IT, WHICH IS WHY I CONTACTED (VIA EMAIL) INFINITI'S CONSUMER AFFAIRS OFFICE ON JANUARY 24, 2010. AFTER SPEAKING TO THE SERVICE DEPARTMENTS AND REVIEWING MY VEHICLE HISTORY, [XXX] (FROM INFINITI CONSUMER AFFAIRS) CONTACTED ME ON JANUARY 31, 2014. [XXX] RESPONSE WAS EXACTLY LIKE THE SERVICE DEPARTMENTS: SHE WAS NOT ABLE TO IDENTIFY A PROBLEM. MY WIFE NORMALLY DRIVES THIS VEHICLE, BUT IT BECAME OBVIOUS TO US THAT SOMETHING WAS WRONG AROUND JULY OR AUGUST 2010. THERE IS A SERIOUS FLAW IN THE MECHANICAL EQUIPMENT AND/OR DESIGN OF MY 2010 INFINITI QX56 4X4 SUV THAT SCARES THE HECK OUT OF MY WIFE AND KIDS WHEN DRIVING IT. THIS VEHICLE IS NOT SAFE TO BE ON THE ROAD, BUT WE HAVE TO DRIVE IT BECAUSE IT IS OUR ONLY FAMILY MODE OF TRANSPORTATION. I WOULD LIKE INFINITI TO CORRECT MY VEHICLE DEFICIENCIES OR REPLACE MY VEHICLE WITH ONE THAT IS SAFE TO DRIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I OWN 2010 QX56. ON NOVEMBER 16TH I WAS COMING OUT OF PARKING GARAGE AT CHICAGO O'HARE AIRPORT. AFTER I PASS THE PAY BOOTH, WITH IN 15 FEET AT THE SPEED OF 4 TO 5 MILES PER HOUR, I LOST CONTROL OF THE STEERING WHEEL BECAUSE OF SOME MALFUNCTION OF THE STEERING WHEEL ASSEMBLY. STEERING WHEEL MOVED 180 DEGREE IN ONE SECOND AND HIT THE PAY-BOOTH. CAR HIT THE SIDE PAVEMENTS OF THE PAY-BOOTH AND CAUSED THE FLAT TIRE, DAMAGE THE BODY OF THE CAR AND STEERING WHEEL GOT LOCKED. ALL THE POWER-STEERING FLUID GOT LEAKED OUT. I HAD A FRACTURED THUMB BECAUSE OF THE RAPID MOVEMENT OF THE STEERING WHEEL. CAR WAS NOT DRIVABLE AND ENDED UP TOWING TO THE DEALERSHIP. DEALER REPLACED THE WHOLE STEERING WHEEL ASSEMBLY. THIS CAN BE A MAJOR SAFETY ISSUE. I WAS JUST ABOUT TO GO ON A HIGHWAY. IF THIS WOULD HAVE HAPPENED ON THE EXPRESSWAY. I AM NOT SURE I WOULD BE ALIVE. *KB

TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED OAS THE VEHICLE STALLED. THE CONTACT CALLED ROAD SIDE ASSISTANCE BUT THEY WERE UNABLE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TOWED TO THE DEALER AND INSPECTED. THE DEALER WAS ABLE TO RESTART THE VEHICLE AND ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 42,000.

TL* THE CONTACT OWNS A 2010 INFINITY QX56. THE CONTACT STATED THAT WHEN DRIVING OVER A POT HOLE AT ANY SPEED, THE STEERING WOULD BECOME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE THE DEALER PERFORMED A DIAGNOSIS AND LOCATED THE FAILURE AT THE REAR PASSENGER WHEEL. THE DEALER ALIGNED THE WHEEL BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 14,000.