2023 INFINITI QX60 Complaints

My car rolls back and forward, more than normal, after parking and putting the park into park and lifting foot off the break. It rolls back so fast that it knocked my mother forward and it knocked my daughter to the ground. So, when I put the car in park and I release the break is when it rolls back far enough to become a safety concern. The car also lurches forward when applying the gas pedal from a stoped position which is a safety hazard because it could potentially hit another car in front of me. Lastly, the car has a major hesitation from a slower speed into a higher speed which has been an hazard because if a car is coming up fast behind me I can’t pick up speed fast enough to avoid collision. It always happens getting off a ramp and driving onto a state road that has a speed limit of 70mph. The car is currently being serviced for the 3rd time since February but they told me that they can’t fix it because the Infiniti service department doesn’t have “codes” for the 2023 yet and that if it were a 2022 then they could fix it right away.

The car jerks forward when accelerating from a stopped position which throws everyone in the car forward and it could potentially hit something or someone. The car does not stay in position when put in park or even turned off. It rolls back 2 feet and it hit my daughter and knocked her down from the rear and the car door hit my mother because it rolls back too far. Also, it has a major hesitation when trying to accelerate. When trying to pass a vehicle I almost got hit from a car behind me. These problems happen in every 2023 Infiniti QX60. My car is currently in the shop trying to be for the second time but each loaner car has the same problems. One infiniti service manager said the jerking forward is a “global problem” in this model.

I purchased a new 2023 Infinity QX60 in Nov. of 2022. I had the vehicle for less than 2 months when the dashboard lit up with a shifter warning/malfunction while driving my kids to school on 2-8-23. I pulled over and stopped the vehicle to see what was going on. A shifter malfunction warning displayed. I was able to put the car in park but unable to put the shifter back in drive. After numerous tries, the vehicle shifted into drive after restarting the car. Was able to drive the vehicle straight to my local Infinity Dealership. I arrived prior to 7:30am and was promptly assisted. The car received a malfunction code and was shuttled home by the dealership while further diagnostics occurred. The dealership called to let me know the shifter malfunctioned and it wasn’t covered under the manufacturer warranty due to visible coffee residue. The car wasn’t safe to drive so I had no choice but to pay for the repair. The dealership had the shuttle service pick me up at my house and bring me back to the dealership in order to put me in a loaner vehicle while servicing. I was required to pay for the part so it could be ordered. The total cost was $748.80 for the part “new shifter”/labor. The shifter was on the desk but I was told the coffee residue was cleaned off of it. I picked my car back up on 2/13. I had a major incident that occurred on the vehicle on 2/15 that I just submitted for review. The car had a safety malfunction sensing a head on collision that forcefully stopped the car while I was driving around 40-50 mph.

While driving 40-50mph, my 2023 QX60 malfunctioned sensing the car was in a front end collision forcefully stopping the car. The force was so strong that I thought a large truck hit me from behind. After realizing I was not in an accident, the dashboard was lit up with malfunction warnings. I was 5 miles from my local Infinity dealership when this occurred. I was able to drive straight to the dealership. The dashboard warnings stayed lit with safety warnings. The Infinity dealership had a service technician inspect my vehicle upon arriving. I was informed that my vehicle was unsafe to drive and the car generated safety malfunction codes with the technician. The car needed to have the ADES Control Unit Replaced and the parts needed to repair the vehicle was on back order. I received a loaner vehicle all within 30 -45 minutes after arriving. I was very stressed and in a state of shock that I broke down crying. Had I drove my normal commute to work that day, it would’ve been fatal. The Atchafalaya Basin Bridge in Louisiana is the worst place to encounter.I’m 42, and never had a vehicle accident. Medical treatment was needed after this incident. My car was serviced days before this happened by the Infinity dealership because the shifter malfunctioned while driving. Warning notices displayed on the screen so I pulled over and was unable to get the car back in drive. The vehicle generated a code upon arriving at the dealership. I was told it was not covered under the manufacturer warranty because coffee residue was visible on the shifter. I had my new car less than 60 days and incurred a $900 bill from the Infinity dealership to replace the shifter. I was in a loaner for almost a week. The collision malfunction occurred 5 days after I received my vehicle back from having the shifter replaced. It’s been over a month now and the part is still on back order. Brand new vehicle, 2 incidents that generated safety codes, x3 car payments on a car unsafe to drive.

QX60 equipped with Panoramic Sunroof. While driving on highway the sunroof exploded. Not behind any other vehicle, and no windshield or window damage. At approximately 9:45 am on 1/27/23 moved to right lane in anticipation that several cars about 100 ft were approaching and would be passing me. Heard a loud explosive sound (as described by my husband/passenger) almost sounded like a gun shot at that time. I feared that if we pulled over at next clearing car may not start and we would be stuck with no assistance. Drove approximately 1 mile and parked at gas station parking lot. Upon examination saw huge hole with glass missing on front panel of sunroof. No warning lamps came on, no messages through care communication system. The explosive sound caused me to fear for my safety since no warning lights alerted me to what the incident was, as glass flew off the car it could have hit coming traffic and caused them harm, Should glass have entered cabin my vision would have been impaired. The only barrier to glass entering was the thin roof headliner. Dealer would not inspect and communicated that the repair or replacement was not covered under their warranty. Contacted insurance, waiting for appraiser and inspection by them.

I purchased a 2023 Infiniti QX60 3 months ago. This morning, one of the seatbelts pulled completely out when buckling up. The belt was frayed at the end as if it had been cut over a period of time. Had we been in an accident over the last month, that belt would not have protected the passenger in that seat. I'm concerned that if this happened on my brand new car, it could be an issue on other Infiniti vehicles.