INTERNATIONAL Complaints

PLEASE REFERENCE COMPLAINT CONFIRMATION NUMBER 10080983. SUMMARY: I RECENTLY SENT A COMPLAINT REGARDING MY 2001 INTERNATIONAL 4700LP TRUCK AND THE RECENT PROBLEMS WITH THE CALIPERS ON THE HYDRAULIC BRAKING SYSTEM.*AK THE FIRST INCIDENT HAPPENED 05/04/04 WHEN THE LEFT FRONT CALIPER SEIZED. THE SECOND INCIDENT HAPPENED 07/12/04 WHEN THE RIGHT FRONT CALIPER SEIZED. I GOT THE TRUCK REPAIRED AND BACK HOME ON 07/13/04. TODAY 07/14/04 THE REAR LEFT CALIPER SEIZED TODAY. ALL INCIDENTS WERE CAUSED BY THE CALIPERS BECAOMING EXTREMELY HOT AND SEIZING THE BRAKING SYSTEM. THE TRUCK IS BACK AT THE GARAGE FOR MORE REPAIRS. INTERNATIONAL IS NOT WORKING WITH US AT ALL. THE TELL US IT IS OUR PROBLEM. I FOUND YOUR INFORMATION STATING YOUR RECALL CAMPAIGN NUMBER 03V062000 AND ACTION NUMBER EA02034. I AM LOOKING FOR SOME WAY TO GET OUR MONEY BACK FOR THE REPAIRS. TOTAL TODATE IS $1948.00 NOT INCLUDING THE NEW ESTIMATED CHARGES OF $1600.00.

I OWN A 2001 INTERNATIONAL 4700 SERIES TRUCK. VIN NUMBER: [XXX]. ON MAY 4, 2004 I WAS TRAVELING IN WEST VIRGINIA WHEN THE LEFT FRONT HUB, BRAKE, AND BRAKE CALIPER GOT EXTREMELY HOT AND CAUGHT ON FIRE. THE TRUCK SEIZED UP ALMOST CAUSING A SEVERE ACCIDENT. I WAS TOWED TO A LOCAL GARAGE AND REPAIRS WERE MADE. THE RESULTS ON THE REPAIR BILL WERE AS FOLLOWS: TROUBLESHOOT BRAKE DEFECTS/COMPLAINTS. CHECK LEFT FRONT WHEEL AND BRAKES. HOSE FLAP BLOCKED FLOW OF FLUID AND CAUSED CALIPER TO HANG WHICH RUINED BRAKE PAD AND ROTOR. REPLACED CALIPER, ROTOR, BRAKE PADS (BOTH SIDES), WHEEL SEAL (LEFT SIDE)AND HOSE. FILLED WITH FLUID AND BLED BRAKES. ALL ADJUSTMENTS OK. TEST DROVE OK. THE REPAIR BILL WAS 735.05. THERE WERE 17333 MILES ON THE TRUCK. THE TOW BILL WAS APPROACH. $400.00. I E-MAILED INTERNATIONAL AND ASKED IF THERE WAS A RECALL ON THE TRUCK OR IF IT WAS UNDER WARRANTY ON 05/13/04. THE REPLY E-MAIL FROM JOHN BARRETT, MANAGER OF CUSTOMER SERIVCES, SAID THERE WAS NO RECALL OR WARRANTY. I E-MAILED BACK ON 05/15/04 AND TOLD HIM I DISAGREE WITH HIS FINDINGS. HIS REPLY WAS INTERNATIONAL KS WERE NOT RESPONSIBLE FOR OUR PROBLEM. I E-MAILED AGAIN ON 05/18/04 ASKING FOR MORE INFORMATION ON THE BRAKES ON THE TRUCK AND THE REPLY WAS "NO WAY IS INTERNATIONAL RESPONSIBLE. YESTERDAY 07/12/04 THE TRUCK HAD 19120 MILES ON IT AND THE SAME THING HAPPENED ONLY ON THE RIGHT HAND DRIVERS SIDE. THE BRAKE, HUB, AND CALIPER GOT EXTREMELY HOT, CAUGHT ON FIRE, AND THE TRUCK SEIZED UP. AGAIN I ALMOST LOST CONTROL AND LEFT THE ROAD. THE TRUCK IS PRESENTLY IN THE GARAGE FOR THE SAME REPAIRS AS ON 05/04/04. THE BILL ESTIMATE IS APPROXIMATELY. $800.00. I CALLED INTERNATIONAL AND ASKED IF THERE WAS A RECALL ON THIS SITUATION. I WAS TOLD NO THERE IS NOT.I FOUND ON YOUR WEB-SITE THAT THERE IS A RECALL CAMPAIGN NUMBER: 03V062000 ACTION NUMBER: [XXX]. I CALLED INTERNATIONAL AGAIN AND WAS TOLD THAT I WAS MAKING THE WHOLE THING UP JUST TO GET MONEY FROM THEM. *LA UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (

THE ABS LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE HAS BEEN TAKEN TO DEALER 7 TIMES BUT THEY HAVE BEEN UNABLE TO REPAIR THE PROBLEM. THE TRANSMITTER WAS REPLACED. THE DEALER BLAMED THE PROBLEM ON A WIRING HARNESS. THE WIRING HARNESS HAD NOT BEEN REPLACED. THE ABS LIGHT CAME BACK ON A WEEK AFTER THE COMPONENT WAS REPAIRED. *NM THERE WERE ALSO PROBLEM WITH THE ELECTRICAL SYSTEM (WIPERS, HEATER MOTOR AND INSTRUMENT PANEL) *SC *JB

IN REFERENCE TO THE INTERNATIONAL CONVENTIONAL TRACTORS, THE SIDE CAB MOUNTED TURN SIGNALS ARE OBSCURED FROM THE MIRROR MOUNTING BRACKETS AND ARE NOT VISIBLE TO TRAFFIC APPROACHING THE VEHICLE FROM THE REAR, WHICH MAKES FOR UNSAFE LANE CHANGES ON HIGHWAYS. *NM

AFTER DRIVING 60 MPH IN THE RAIN, THE CONSUMER NOTICED THAT THE HOOD WAS FLAPPING UP AND DOWN. WHEN THE CONSUMER GOT HOME HE NOTICED THAT THE FENDER ON BOTH SIDES CRACKED AND BROKE. THE ELECTRICAL SYSTEM INTERMITTENTLY FAILED, CAUSING THE MILEAGE TO ERASE. *AK *JB

BRAKE OVERHEATED AND WERE ON FIRE. THE HEAT FROM THE BRAKES CAUSED THE INSIDE LEFT TIRE ON THE THIRD AXLE TO BLOW. *PH *MR

VEHICLE'S AXLE CAUGHT ON FIRE. *MR THE LEFT FRONT INSIDE TIRE BLEWOUT FROM THE FIRE. *SC *JB

THE MARYLAND FLEET SCHOOL BUSES EXPERIENCED PROBLEMS WITH THE ANTI-LOCK BRAKE SYSTEM. MR. EDWARD BECK, DIRECTOR OF PEOPLE TRANSPORTATION FOR THE STATE OF MARYLAND HAS BEEN CALLED AND ALSO A LETTER WAS WRITTEN TO THE INTERNATIONAL MANUFACTURER AND HAD NO RESPONSE. *JB

ABS LIGHT COMES ON AND OFF. ESPECIALLY WHEN IT IS RAINING. ACCORDING TO A MECHANIC AT MAUDLIN, IF MORE THAN ONE SENSOR GOES OUT THE WHOLE ABS BRAKE SYSTEM FAILS TO WORK CAUSING IT TO REVERT TO MANUAL BRAKES. THIS OCCURED ON JULY 28TH, CAUSING THE BRAKES TO LOCK UP DURING A RAIN STORM RESULTING IN AN ACCIDENT.*AK

WHILE DRIVING 65 MPH THE DRIVERS SIDE REAR OUTSIDE DUAL TIRE BLEW OUT. WHEN THE CONSUMER EXITED THE VEHICLE HE ALSO NOTICED THAT THE DRIVERS SIDE INSIDE TIRE WAS FLAT. THE CONSUMER WENT TO CHECK THE PRESSURE OF THE OUTSIDE TIRE AND IT WAS ALRIGHT. WHEN THE CONSUMER ATTEMPTED TO CHECK THE PRESSURE OF THE INSIDE PASSENGER TIRE THE EXTENDER VALVE FELL OFF IN THE CONSUMERS HAND AND THE AIR ESCAPED FROM THE TIRE. IT APPEARED THAT THE EXTENDER VALVE HAD SHEARED OFF. THE CONSUMER WENT BACK TO THE FLAT TIRE AND NOTICED THAT THE EXTENDER VALVE ON THAT TIRE HAD ALSO SHEARED OFF THUS CAUSING THE TIRE TO GO FLAT. THE TIRE TECH INFORMED THE CONSUMER THAT THE EXTENDER VALVES WERE NOT INSTALLED PROPERLY AND THAT THEY WERE SUPPOSED TO BE BRACED. THE CONSUMER BELIEVES THE WEIGHT OF THE TRUCK CAUSED THE OUTSIDE DUAL TIRE TO BLOW OUT WHEN THE INSIDE TIRE WENT FLAT (INSIDE GOOD YEAR TIRE SIZE 265-70R 19.5 UNISTEEL G124). *AK * CB *NLM