JAGUAR Complaints

Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles remain unsafe, yet fails to resolve the defect or provide fair compensation. The only remedy is a manufacturer buyback, but JLR systematically undervalues offers, basing them on depressed Kelley Blue Book (KBB) values from Oct 2024 instead of pre-defect values minus reasonable depreciation. This forces owners into financial losses while JLR’s delays further erode resale value. JLR has refused to provide clear documentation on its buyback calculations, delayed responses to affected owners, and employed coercive tactics, telling consumers to accept flawed offers or risk future depreciation. In March 2023, nine months after purchasing our I-PACE, we experienced the first of three "Traction Battery Faults," narrowly avoiding fire. Since then, our vehicle has been restricted to an 80% charge, reducing range by 26% while still requiring outdoor parking due to fire risk. JLR’s failure to act promptly violates federal safety standards and leaves affected vehicles as potential hazards in public spaces. I urge NHTSA to investigate and enforce timely recall remedies, fair valuation processes, and immediate buyback completion. Owners should not be receiving emails like this. "It appears that we cannot agree on the repurchase of your MY2019 Jaguar I-PACE impacted by recall H514/H536. Please note that this final recall remedy will remain open on your vehicle. In the future, should you decide to accept the H536 final recall remedy (repurchase) for your MY2019 Jaguar I-PACE, the amount offered at that time may not be the same as today, due to depreciation, age, and mileage."

our F-Pace had 120,000 miles. Worked great, very reliable, but then out of nowhere while driving the car the low coolant light came on and with in a minute the engine shut down and the car was dead. I had all I could do to get the car off the interstate with traffic behind me going 70mph. I am very lucky that I was not slammed into from behind as the car literally lost all power. I got it to the side of road with steam blowing out the engine. I called 911 and the fire department came and the police. The vehicle was then towed to the Brentwood, TN Jaguar dealer and they confirmed for $250 service fee that the engine was blown up. The Y Pipe cracked and all the coolant blew out and the engine overheated and was destroyed. They said the fix was $23-$25,000 for a new motor. Throw much research on the Jaguar forums online it is a well documented problem on the 2017 F-Paces that the Y pipe cracks leading to a discharge of the coolant leading to engine failure. It is also known that Jaguar fixed this problem on the 2018 forward models. Leaving owners of the 2017 F-Pace to literally be at the risk of engine failure at any moment. There was barely enough time for me to get the car off the road while coasting with a dead engine and limited power steering. This needs to be recall and Jaguar should be compensating those who have incurred loss. We had to sell the car to a wholesaler for $2500 because the car was worth less than the new engine cost would be to fix it.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact was offered a buyback; however, the contact declined the offer. In addition, the contact was advised that the vehicle was deemed unsafe to drive. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

We were getting repeated warnings that the vehicle's main battery had errors. We took it in repeatedly, and kept getting the errors. After taking it in after the H514 buyback program was announced, the dealer, Jaguar Landrover Manhattan, told us they're not even going to attempt repair (the vehicle is under full warranty), since we're just going to get the car repurchased by JLR. We've been waiting for the buyback for going on two months now, nothing has happened.

The contact owns a 2020 Jaguar I-Pace. The contact stated that the message "Traction Battery Failure - Service Soon" was displayed on the instrument panel and the vehicle failed to continue driving. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that a select quantity of battery cells was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 19,000.

The contact owns a 2011 Jaguar XJ. The contact stated that while driving at undisclosed speeds, there was a fuel-burning odor coming from the vehicle. The contact had to roll down the windows while driving due to the odor. The contact stated that when the vehicle was refueled at the gas station, the odor of gasoline was very strong. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact was later informed that the manufacturer intended to buy back the vehicle as stated in the recall; however, the contact was not satisfied with the buyback offer in relation to the original purchase price and the market value of the vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.

Car recalled with buy back remedy under 24V-633 and H514 recalls. Timely resolution has not been provided as it has been over 5 months since the H514 recall and it is not reasonable to expect a customer to park and charge outside while limiting charge to 80%. The hazard has not been mitigated with no attempt by Jaguar to contact us to buy back the car in the past 5 months (told we'd be contacted within the next few weeks in December 2024). Attempted to contact JLR customer service relationship center on 4/7/25 with high call wait time.

The timing chain is the issues and yes it is available to inspect upon request. My safety has been put at risk because this snap at anytime. My car stalls and has really rough idling. Yes I have reported this rattle noise but I was told nothing was found, the noise got worse with the idling and I was told my car was out of warranty and the timing chain was breaking down.It started with the misfire, then rough idling and now the engine light. The rattling started and was first reported at 50k miles.

Unexpectedly, The power steering went out on my 2020 Jaguar F-Type while driving. The power steering assistance reduced light came on in my dashboard. I'm being told by Hennessy Jaguar in Atlanta that even though my car has a little over 30k miles VIN # [XXX] , it's going to need a new Power Steering Rack. The cost for this repair is going to be over 6k. This is not acceptable, and this repair or replacement should not be necessary so soon as the life expectancy is much longer than 5 years.  I am reaching out for help since being unsuccesful for Jaguar to cover this repair even though it is past the warranty period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)