2021 JEEP CHEROKEE Complaints

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving approximately 25 MPH, there was a clunking sound coming from the rear of the vehicle, and the vehicle would not properly accelerate. The vehicle was immediately driven to a nearby mechanic who diagnosed that the rear driveshaft had detached from the vehicle and was striking the ground. The rear driveshaft was replaced, and the vehicle was repaired. The local dealer had examined the vehicle and was unable to determine how the rear driveshaft had detached from the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 27,364.

PTU in 2021 Jeep Cherokee with 50k miles went out causing a loss in power to the wheels while crossing a highway. Dealership put a new PTU and drive shaft in but said it was defective but they could turn off the Jeeps ability to transfer power from front to back until they got a new part. This caused my safety features such as front collision to be turned off. I assume they pulled a fuse for the transfer between front and rear meaning the new PTU was more than just not communicating with the electronics like the dealership said but was an actual defective unit. The last time it went out it also tore up a drive shaft. The replacement unit in the Jeep has always had a grinding sound and began to have what felt like transmission slip. I also started losing power and when the engine is turned off sometimes it won’t start even though it has power in the battery and the start turns. It is broke down again and going into the shop because the Jeep is still having drive issues along with new electrical ones and I am in danger of it losing power or transmission when crossing a highway. The dealer did tell me that many of the new PTUs are defective. I am surprised a dealership when send a customer back out in a vehicle they knew wouldn’t be safe and had a failed part.

While at a complete stop vehicle’s rpms went up and launched forward on its own. It continued to do so several times despite pressing the break pedal fully. Vehicle did the same thing only a couple of weeks after being purchased but I was unsure if it had been the vehicle or I eased up on the break a little too much. This latest time however it did it so many times that I was able to record it and share it with my dealership.

automatic stop start that activates when you are at a stop light either gives you and error that it won't work about 1/3 of my driving trips. on 2 occasions it has totally shut off the vehicle leading to all sorts of dash error lights coming on, and requiring the vehicle to be put in park to restart the engine. dealer service says faulty hood open sensor.

The contact owns a 2021 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle turned off unintendedly. The contact was able to veer to the side of the roadway. The contact restarted the vehicle and continued driving. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while at a complete stop. The contact was able to restart the vehicle and continue driving. The contact also stated that the low oil pressure warning light was illuminated intermittently while driving. An unknown dealer was notified of the failure. The contact stated that the vehicle failed to restart. The vehicle was towed to a service station. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Was driving down hwy and vehicle pulled out directly in front of me. Nothing i could do but hit the brakes. Severe front end damage done to my 2021 Jeep Cherokee. Airbags did not deploy. There were injuries. No one can figure out why the airbags didn't deploy on either the passenger side nor the driver side. Thankfully no one was killed. I believe there to be a defect in the airbags on this vehicle of not deploying. The collision was fast enough and enough front end damage to deploy. The airbags in the other vehicle that was involved deployed just fine. Ours however didn't. Asking Jeep to look at their 2021 cherokee models.

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

The contact owns a 2021 Jeep Cherokee. The contact stated while driving 65 MPH, the contact felt that the vehicle had lost motive power. The contact stated that there was a message to “Park and Restart the vehicle”. The contact was able to pull over and restart the vehicle. The vehicle was taken to the dealer and the contact was informed that a software update was needed. The software was updated. The manufacturer was not contacted. The failure mileage was 41,100.

While breaking in heavy freeway traffic the right rear tire began to wobble heavily causing loss of control and nearly causing an accident. Took the vehicle to a dealership repair facility and they took a photograph and advised me of the “extremely hazardous” nature of their findings. A bracket support bolt was missing and the second bolt had never been connected to the bracket. Since the vehicle is under factory warranty the dealership contacted the factory representative and told me that the have denied the claim because this couldn’t have happened on its own, inferring that I or someone else modified it. This decision was made despite the picture (which the dealership provided them) clearly showing the undercoating (installed 2-3 days after my purchase 05/15/2021) on the factory installed bolt had not been disturbed. I have reviewed this situation with 3 mechanics and one manufacturing engineer and all have agreed that this is a very dangerous factory flaw/oversight. The manufacturer (representative) trying to deflect blame and not being forthcoming with the severity of this situation makes it of greater concern. I hope this condition has not been repeated on other vehicles because it’s been 5 days and I’m still rattled by it.